The alarm system is excellent - high quality components and App. I was easily able to install it myself with assistance, within an hour or so for each enquiry, from the outstanding Ajax support team.... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have a fairly common house in Sweden although on the larger side. I have had alarm-system for years but eventually I got feed-up on the cost. Started to scout for a new & found Safeland, the Sw... See more
Ajax has the best technical support of all security manufacturers with 24/7 support. They helped me out of so many jams with their expertise and knowledge. They connected to my PC and found what I w... See more
Was easy to install ,love the app to control my alarm easy to use Had alarm over six months and very happy with it, battery life so far excellent It is not made in China which is good for reliab... See more
Company replied
Company details
Information provided by various external sources
Ajax alarm system — The most awarded wireless security system in Europe
Contact info
Sklyarenko 5, 04073, Kyiv, Ukraine
- hello@ajax.systems
- ajax.systems
4.8
Excellent
11K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ajax security system - great support
Installed the Ajax security system and cameras. Usability is great, but when I needed help the support team were excellent. Too many off the shelf items don’t have the after sales support. Ajax seem to have that sorted out.
April 16, 2026
Unprompted review
Reply from Ajax Systems
Hello,
Thank you for your feedback and for sharing your experience. We’re glad to hear that you find the system easy to use and that our support team was able to assist you effectively when needed. We also appreciate your recognition of our after-sales support.
With best regards, Max Brin
Got back to us quickly with solution to…
Got back to us quickly with solution to our problem.
Help provided fixed our issue.
April 16, 2026
Unprompted review
Reply from Ajax Systems
Hello Neil,
Thank you for your feedback and for sharing your experience. We’re glad to hear that you received a quick response and that the provided solution helped resolve your issue.
With best regards,
Max Brin
The best start security in the world!
The best start security in the world!
April 15, 2026
Unprompted review
Reply from Ajax Systems
Hello Andrii,
Thank you for your feedback and for sharing your experience. We’re glad to hear that you consider it the best security system and appreciate your support.
With best regards, Max Brin
Reply from Ajax Systems
Hello Anes,
Thank you for your feedback and for sharing your experience. We’re glad to hear that you find our customer support fast and reliable.
With best regards,
Max Brin
5 year battery life nonsense.
5 year battery life nonsense.
Battery to Street Siren died after 2 years, no alarms, Uk temperatures, Ajax denied liability, 5 years life was a best scenario, load of rubbish. Not our problem sort it yourself.
April 15, 2026
Unprompted review
Reply from Ajax Systems
Good afternoon!
We are sorry that the battery life of our sirens was the main reason for your negative review.
We would like to point out that the discharge of the supplied batteries may be due to several factors:
- The interval between device polls
- Ambient temperature
- Jeweller signal strength
- Frequency and duration of alarms
- Use of LED indicators
Actual battery performance may differ from the manufacturer’s specifications. Even batteries from the same batch may have different capacities, output voltages, or may be defective. That is why 100% of batteries are tested before being installed in Ajax devices.
We would also like to note that a flat battery does not indicate a fault with the device. This is a consumable item and can be replaced by the user. That is why our support team engineers have provided you with instructions on how to replace the batteries.
Ajax is a manufacturer of equipment and does not provide maintenance for systems installed on-site. If you need your batteries replaced, please contact your installer.
Kind regards, Max Brin
Reply from Ajax Systems
Hello Dolors,
Thank you for your feedback and for sharing your experience. We’re glad to hear that you found our technical service efficient and appreciated the work.
With best regards, Max Brin
Chose Ajax over Dahua/Hikvision and…
Chose Ajax over Dahua/Hikvision and avoided contract-based systems like SimpliSafe/Verisure.
Brilliant decision — AJAX high quality kit, easy install, no contracts, and excellent technical support.
April 13, 2026
Unprompted review
Reply from Ajax Systems
Hello Kelvin,
Thank you for your feedback and for sharing your experience. We’re glad to hear that you’re satisfied with your choice and that you appreciate the quality of the system, ease of installation, and our technical support.
With best regards, Max Brin
Alarm and video surveillance system...
Alarm and video surveillance system...
Complete and modern alarm and video surveillance system. Expandable with various fire detectors, water leak detectors, and actuators.
Very well-designed and comprehensive app for every single component.
Very competent and quick support for troubleshooting
November 3, 2025
Unprompted review
Reply from Ajax Systems
Hello Giacomo,
Thank you for your feedback and for sharing your experience. We’re glad to hear that you appreciate the completeness and flexibility of the system, as well as the design of the app and the responsiveness of our support team.
With best regards, Max Brin
Great service
Great service. Every query responded to in minutes. The app works very well - no complaints. Highly recommend.
April 15, 2026
Unprompted review
Reply from Ajax Systems
Hello,
Thank you for your feedback and for sharing your experience. We’re glad to hear that all your queries were handled quickly and that the app works well for you. We truly appreciate your recommendation.
With best regards, Max Brin
Very simply….it works
Very simply….it works. I will add to it now as it’s so easy to use. Stephen T.
April 14, 2026
Unprompted review
Reply from Ajax Systems
Hello Stephen,
Thank you for your feedback and for sharing your experience. We’re glad to hear that you find the system easy to use and that it works well for you.
With best regards, Max Brin
Exceptional support
Exceptional support at all hours of the day and night! I was having trouble configuring the app because my Belgian alarm company technician (nothing to do with Ajax) had given me the wrong instructions. I sent a message to Ajax support on a Friday evening around 7:45 PM Belgian time, hoping for a reply after the weekend. To my absolute surprise, I received a response within half an hour. Plus, there's a one-hour time difference with Ukraine (where Ajax is based). Our email conversation continued in impeccable French via a translator until 11:30 PM (12:30 AM their time) until I finally managed to configure the app correctly. Bravo to the Ajax support team, and long live Ukraine!
April 10, 2026
Unprompted review
Reply from Ajax Systems
Hello François,
Thank you very much for your detailed feedback and for sharing your experience. We’re truly glad to hear that our support team was able to assist you quickly and guide you through the configuration until everything worked correctly. We also appreciate your kind words about the dedication and effort of our team.
With best regards, Max Brin
Technical assistance on time
Ajax support has sent many emails to understand the issue I noticed about the app and to meet my needs very carefully. A deeply professional work by Ajax team: well done!
April 13, 2026
Unprompted review
Reply from Ajax Systems
Hello Girolamo,
Thank you for your feedback and for sharing your experience. We’re glad to hear that our support team was attentive and thorough in understanding your issue and working to meet your needs. Your kind words are greatly appreciated.
With best regards, Max Brin
Outstanding Technical Support even on weekends
I am highly impressed with the Ajax Support Team. Not only did they respond to my technical inquiry on a Sunday, but the level of expertise was top-notch. They immediately understood the hardware diagnosis regarding the PSU capacitors and provided clear, professional guidance including official alternatives (12V PSU). This is how premium security support should look like. Fast, knowledgeable, and straight to the point. Special thanks to the team for the battery calibration tips. Five stars well deserved!
April 12, 2026
Unprompted review
Reply from Ajax Systems
Hello Radek,
Thank you very much for your detailed feedback and for sharing your experience. We’re truly glad to hear that our support team was able to assist you promptly, even on a Sunday, and that you found their expertise and guidance clear and professional.
It’s especially great to know that the recommendations regarding the PSU and battery calibration were helpful. Your words mean a lot to us and motivate us to maintain this level of support.
With best regards, Max Brin
Samedi soir à 19h.
Samedi soir à 19h.
Un problème sur un compte, adresse email plus valide, mot de passe oublié…
Ce problème a été parfaitement réglé par le service client.
Merci à toute l’équipe Ajax 👍🏻
Saturday evening at 7PM
An issue with an account, password forgotten and email address no more reachable (old address)
The customer service was very helpful and that issue fixed in a few minutes.
Thanks a lot 👍🏻👌
April 11, 2026
Unprompted review
Reply from Ajax Systems
Bonjour Thierry,
Merci beaucoup pour votre retour et pour avoir partagé votre expérience. Nous sommes ravis d’apprendre que votre problème de compte a été résolu rapidement et efficacement, même un samedi soir, et que notre service client a pu vous aider.
Cordialement, Max Brin
Everything work just perfect!
June 30, 2025
Unprompted review
Reply from Ajax Systems
Hello Arturas,
Thank you for your feedback and for sharing your experience. We’re glad to hear that everything is working perfectly for you.
With best regards, Max Brin
Great systems with lots of ability to…
Great systems with lots of ability to integrate. Once door lock integration is available in the US, it will be perfect. I like that fact that Ajax is always innovating and adding new products to their lineup!
April 10, 2026
Unprompted review
Reply from Ajax Systems
Hello Mike,
Thank you for your feedback and for sharing your experience. We’re glad to hear that you value the system’s integration capabilities and our continuous innovation and product development. We also appreciate your comment regarding door lock integration in the US and will pass it on to the relevant team for consideration.
With best regards, Max Brin
Easy to fit and operate
Easy to fit and operate. Only problem is lack of choice of the colour of the sensors. Had to pay another £40 each for the dark oak colour.
October 2, 2025
Unprompted review
Reply from Ajax Systems
Hello Andrew,
Thank you for your feedback and for sharing your experience. We’re glad to hear that you find the system easy to install and operate. We also appreciate your comment regarding the limited choice of sensor colours and the additional cost for alternative finishes—this is valuable input, and we will pass it on to the responsible team for review.
With best regards, Max Brin
Ajax was recommended by my dad
Ajax was recommended by my dad. Also at my company we use it for securing assets. Really easy to install, setup and to use by yourself. Even my wife (who is a smart lady, but not so 'tech-savy') found it to be easy and usefull. Clear instructions. On top of that highly customizable settings for all connected devices. Two things to improve in my view are (1) the ai recognision system in the HL cameras often identifies birds and bugs as humans. Which makes it not viable to link alarms to human activity, and (2) the payment plan to get recordings from the doorbell is a bit disproportional. I appreciate ajax have to maintain servers (also for the rest of their free services), but it seems a bit skewed to put it all on the doorbell. I wouldn't mind paying one or two euros per month for all services to be kept up, but a jump from 0 to 25 just for cloud storage on one device feels extreme.
April 10, 2026
Unprompted review
Reply from Ajax Systems
Hello,
Thank you for your detailed feedback and for sharing your experience both at home and in your company. We’re glad to hear that you find the system easy to install, set up, and use, and that the clear instructions and customization options meet your expectations.
We also appreciate your constructive comments regarding the AI recognition in the cameras and the subscription model for doorbell recordings. Your observations are very valuable, and we will forward them to the relevant teams for further review and consideration.
With best regards, Max Brin
Great support
Always great support and quick responses from the team! Keep up the great work there!
April 6, 2026
Unprompted review
Reply from Ajax Systems
Hello Nico,
Thank you for your feedback and for your kind words. We’re glad to hear that you consistently receive great support and quick responses from our team—it truly means a lot to us.
With best regards, Max Brin
Luv it so easy to set and use with the…
Luv it so easy to set and use with the phone.
April 9, 2026
Unprompted review
Reply from Ajax Systems
Hello David,
Thank you for your feedback and for sharing your experience. We’re glad to hear that you find the system easy to set up and convenient to use from your phone.
With best regards, Max Brin
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.