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Review summary

Based on reviews, created with AI

Most reviewers were unhappy with their experience overall. Many people were dissatisfied with the service, reporting sudden account blocks and server suspensions without clear explanations or prior warnings, even after payments were made. Customers frequently encountered issues with unhelpful and unresponsive customer service, often receiving template replies or no response at all, leading to significant downtime and frustration. Reviewers also found the website and payment systems problematic, with some experiencing difficulties with crypto payments and automatic renewals. Though some customers were satisfied with the service, praising fast and stable servers, and good customer support, the majority of people reported a lack of transparency and communication from the company. Some people were dissatisfied with the response times, noting that support tickets were closed without resolution and that issues were not adequately addressed.

What people talk about most

Service

People report negative experiences with service, citing a lack of diligence, unsatisfactory handling, and... See more

Website

Clients share ambiguous opinions on the website experience. While some customers praise the well-optimized... See more

Customer service

Users describe negative interactions with customer service. Many reviewers found the support team dismissive,... See more

Payment

Customers consistently note ambiguous experiences with payment. Many reviewers report issues with automatic... See more

Response time

Customers had negative experiences with response times. Many reviewers report zero communication and support,... See more

Based on these reviews

Rated 1 out of 5 stars

I used their VPS for 4 months, always paying on time. The day after my latest subscription payment, my account was suddenly blocked for a made-up reason, with no clear explanation provided. They k... See more

Company replied

Rated 1 out of 5 stars

My server has been down for almost 2 hours, and despite reaching out via live chat, the issue remains unresolved. The support agent mentioned they were "checking," but then the chat was disconnected... See more

Company replied

Rated 1 out of 5 stars

They blocked my domain name overnight without any prior notification. I’m convinced that competitors abused the DMCA system, but AlexHost didn’t even bother to verify anything or communicate with u... See more

Company replied

Rated 1 out of 5 stars

Alex Host is the #1 worst service to ever exist. You will lose your money if something happens to your account. #1 They are not a DMCA-ignored service, and you will get banned if you host copyrighted... See more

Company replied


Company details

  1. Web Hosting Company
  2. Business Networking Company
  3. VPN Service

Written by the company

Alexhost Servers have a Fast (with SSD) professional and inexpensive Offshore Hosting Provider in Chisinau (Moldova) ✅ Own DataCenter ✅ Reliability ✅ Security & Safеty ✅ We offer high-quality Freedom of Speech based & Privacy guaraanted. We take seriously your privacy data.


Contact info

2.3

Poor

TrustScore 2.5 out of 5

146 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 96% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 4 out of 5 stars

I have been a member for almost 2 years…

I have been a member for almost 2 years now. I'm using shared hosting for one of my websites. I have to say for the price I paid, it's getting the job done and only had a few little downtimes.
I used their unmanaged vps as well but back then they didn't have 1gbps ports only 250mbs and it wasn't enough for me so I stopped using that service. Support is really good and few times I contacted their support team, they responded within few minutes and solved my issues. I can say I'd recommend their services but it all depends on your needs however their prices is cheap and affordable which is why I renewed my service and so far, I'm satisfied.

June 17, 2023
Unprompted review
Rated 5 out of 5 stars

Best overall experience, Happy with the service

I have been using AlexHost VPS for around 1.5 years. I would say it's the best price and quality in the market right now.
But I would hope the network charges would go down, because I wanted to upgrade to 1gbps NS.

Overall very happy with product and customer support.

June 17, 2024
Unprompted review
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Rated 5 out of 5 stars

I had a very pleasant experience with…

I had a very pleasant experience with this host especially compared to the previous one which kept loosing Internet connection. With AlexHost I haven’t experiencer any inconvenience, the tickets have been answered promptly and I think it is also good value for money.

June 10, 2024
Unprompted review
Rated 1 out of 5 stars

Super BAD Service

Super BAD , and really Poor Service. They not Notice if any KIND of abuse, For example: if there is any Virus or malware attack any site, it can happen _ then they not notice and terminate the website. even not give backup .. Do not buy from them , you will lost everything

May 14, 2024
Unprompted review
AlexHost logo

Reply from AlexHost

Hi, Dear Mark Harlin

We regret to inform you that the issues you are experiencing with viruses and malware are a direct result of your account usage. As outlined in our terms of service, clients are responsible for the security and proper management of their own accounts and websites.

Please be aware that in accordance with our policies, we are not obligated to provide backups for accounts that have violated our rules or was suspended. It is crucial to adhere to best practices to prevent such incidents and maintain the integrity of your data.

Always backup your data for your safety. Alexhost always do backup for his clients, but is not obligated to provide any backup when any service is suspended or blocked due to violation of rules.

We strongly recommend reviewing and improving your security measures to avoid future complications, as well checking our Acceptable Usage Policy, Terms of Service and Privacy Policy!

Best regards,

Alexhost SRL

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Rated 5 out of 5 stars

Good Experience

Writing this review after using dedicated server from AlexHost for several months, had some issues in beginning but support was quick to help out and it was resolved in few days. Since than its been smooth & stable so far.

June 17, 2024
Unprompted review
Rated 5 out of 5 stars

Great support and cheap prices

I tried so many hosts to get the connection speed as they mentioned but most of them failed or more expensive than I expected.
But so far so good and cheaper with AlexHost so far today. Hopefully we'll continue to work together

June 17, 2024
Unprompted review
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Rated 5 out of 5 stars

Best server hosting service!

I've been using AlexHost for more than 3 years now and the only thing I can say is that:
- The support is super fast and answered all my questions within minutes.
- The latency and speed of the servers are as described in their website: excellent!

June 17, 2024
Unprompted review
Rated 1 out of 5 stars

worst hosting they gave me bad ip and…

worst hosting they gave me bad ip and almost my domain was banned due to this issue

January 1, 2024
Unprompted review
AlexHost logo

Reply from AlexHost

Hi, dear Mohamed Fadii

We are sorry to hear that from you. The domain is not banned because of IP.

Alexhost always try to give Clean IPs to all customers, however you should read this or ask before buying it:
https://alexhost.com/faq/our-ip-address-announcement/

Can you please contact us? Through ticket, livechat, telegram.

Best Regards,
Alexhost

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Rated 1 out of 5 stars

They will sell you blacklisted SPAM…

They will sell you blacklisted SPAM IPs. And then give you excuses about changing them.

May 31, 2024
Unprompted review
AlexHost logo

Reply from AlexHost

Hi, dear Ashley craig.

We are sorry to hear that from you.

Alexhost always try to give Clean IPs to all customers, however you should read this or ask before buying it:
https://alexhost.com/faq/our-ip-address-announcement/

This means you agreed with this before buying and you accepted it. We don't give excuses, this policy is in our website.

Can you please contact us? Through ticket, livechat, telegram.

Best Regards,
Alexhost

Rated 5 out of 5 stars

Alexhost is the BEST choice

Alexhost is your BEST choice. They have BEST prices compared to competitors, 100% uptime, i have seen people complaining that the runtime is bad, but i have been using them for more than a month and never had my website down. The only thing i think they could offer(it could be nice, but not a red flag or something) a free domain once you buy a VPS. The support is responding literally within 2 minutes, and i mean it.

May 2, 2024
Unprompted review
AlexHost logo

Reply from AlexHost

Hi, dear Movierr

Alexhost is happy to hear that feedback from you! We are glad that you liked our services.

We hope you stay with us for long time! :)

Best Regards,
Alexhost srl

Rated 1 out of 5 stars

Terrible hosting company, scammers.

Terrible hosting company, my server went down within within a day of installation and no refund or response provided.

Stay away from these scammers, their servers are horrible.

March 27, 2024
Unprompted review
AlexHost logo

Reply from AlexHost

Hi, dear Arnold

Can you provide a ticket ID or Order ID to our support check what's happening?

We aren't scammers, if we deliver the server which you confirm. How we can be a scammers?

Alexhost is on the market for several years.

Please contact us and we will check:
https://bill.alexhost.com/tickets/new/

Telegram Livechat:
https://t.me/alexhost_on

Please provide your ticket ID to be able to know what happened.

Thanks,
Alexhost SRL

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