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Review summary

Based on reviews, created with AI

Most reviewers were unhappy with their experience overall. Many people were dissatisfied with the service, reporting sudden account blocks and server suspensions without clear explanations or prior warnings, even after payments were made. Customers frequently encountered issues with unhelpful and unresponsive customer service, often receiving template replies or no response at all, leading to significant downtime and frustration. Reviewers also found the website and payment systems problematic, with some experiencing difficulties with crypto payments and automatic renewals. Though some customers were satisfied with the service, praising fast and stable servers, and good customer support, the majority of people reported a lack of transparency and communication from the company. Some people were dissatisfied with the response times, noting that support tickets were closed without resolution and that issues were not adequately addressed.

What people talk about most

Service

People report negative experiences with service, citing a lack of diligence, unsatisfactory handling, and... See more

Website

Clients share ambiguous opinions on the website experience. While some customers praise the well-optimized... See more

Customer service

Users describe negative interactions with customer service. Many reviewers found the support team dismissive,... See more

Payment

Customers consistently note ambiguous experiences with payment. Many reviewers report issues with automatic... See more

Response time

Customers had negative experiences with response times. Many reviewers report zero communication and support,... See more

Based on these reviews

Rated 1 out of 5 stars

I used their VPS for 4 months, always paying on time. The day after my latest subscription payment, my account was suddenly blocked for a made-up reason, with no clear explanation provided. They k... See more

Company replied

Rated 1 out of 5 stars

My server has been down for almost 2 hours, and despite reaching out via live chat, the issue remains unresolved. The support agent mentioned they were "checking," but then the chat was disconnected... See more

Company replied

Rated 1 out of 5 stars

They blocked my domain name overnight without any prior notification. I’m convinced that competitors abused the DMCA system, but AlexHost didn’t even bother to verify anything or communicate with u... See more

Company replied

Rated 1 out of 5 stars

Alex Host is the #1 worst service to ever exist. You will lose your money if something happens to your account. #1 They are not a DMCA-ignored service, and you will get banned if you host copyrighted... See more

Company replied


Company details

  1. Web Hosting Company
  2. Business Networking Company
  3. VPN Service

Written by the company

Alexhost Servers have a Fast (with SSD) professional and inexpensive Offshore Hosting Provider in Chisinau (Moldova) ✅ Own DataCenter ✅ Reliability ✅ Security & Safеty ✅ We offer high-quality Freedom of Speech based & Privacy guaraanted. We take seriously your privacy data.


Contact info

2.3

Poor

TrustScore 2.5 out of 5

146 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 96% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Going on 2 Years and only positive things to say!

I Have had several of the older promo annual vps systems for almost 2 years now- and have had nothing but a great experience. Simple, fast and efficient systems. Support has always been prompt and helpful.
Nothing but a great experience, Thank you Alexhost!

March 22, 2024
Unprompted review
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Rated 1 out of 5 stars

Alexhost is such a PITTY hosting

Alexhost is such a PITTY hosting.

First , 2 days after buying my VPS they do an hosting migration. They fuc**** up my website, they had to use an old backup to repair it.

I have an ecommerce website so it was a MESS to find back user who did purchase. And my website was down for the FULL weekend.

I was ok let give it more a try. 1 week later, my website receive a fake complain for fishing ( of course i don't do this , it's illegal and my business is already making money legally , why would i do that ? i have a trustpilot page with 100+ reviews ) they shut down instantly my VPS instance and i can't do backup.

SO DONT BUY ALEXHOST. I had less issue at hetzner, digitalocean, vultr . they are cheaper, good support, they don't shut your down your server and fail migration that you didn't ask for

February 19, 2024
Unprompted review
AlexHost logo

Reply from AlexHost

Hi, dear Neil

We're sorry to hear that from you. Alexhost always give the best support possible to our customers, we want them happy and bring the best solutions for them.

Please can you contact our support? We will compensate you if you have reason.

Alexhost doesn't allow any kind of Phishing, fraud that is listed in our AUP.

If we are wrong, Alexhost will compensate the customer.

Please contact us through ticket.

Kindly Regards,
Alexhost

Rated 1 out of 5 stars

First off before i share my story about…

First off before i share my story about this disgusting low life company i love the fact that any human with eyes a functioning brain can tell every sinhle review gor them that isn’t the deserved one star is a fake account by the fact they only have one review ha but this company purposefully let crimsl use them as a host as they fo not not care about the fact they are doing illegal activities but only the fact that they are making money off of people’s hard work. This host lets weirdos on their sit and the site itself is owned by weirdos and their gonna get the justice they deserve very soon. No one is untouchable and karma is definitely coming. Yeah they’re a bunch of dmca and court order ignoring fools who think they’re untouchable.

February 10, 2024
Unprompted review
Rated 1 out of 5 stars

Service used by disturbing criminals

This is a service used by criminals. Thankfully you can report them to the Moldova Interior Ministry, who in turn report them to the police. They are a platform for hosting disturbing criminal content. Giving your money to these people is akin to abusing societies weaknesses and most vulnerable yourself. I hope each of their customers rots in prison, where they belong.

ADVERTISE THEMSELVES AS DMCA REFUSORS AND THEN CLAIM THEY OBEY THE MOLDOVA LAW.

While the specifics may differ from the DMCA, Moldova has provisions for copyright owners to request the removal of infringing content from online platforms through legal means, such as court orders.

How many self-published authors can afford a court order in Moldova?

YOU HOST EPUB.PUB - a site ripping off my work and millions of romance authors.

You are CRIMINALS. And I don't know how you sleep at night. But I do know, that Karma comes to us all, and your karma is coming.

As for hate, I don't hate you, I feel sorry for you. You think the only way to make money is to host sites which scam, defraud and commit a host of illegal activities that ruin lives and people's mental health. As I said, karma is coming.

Re your knife analogy. A better way to think about it is that you are selling spaces to park stolen porn / illegal images blah. And you think your innocent? Wow. Are the Moldovan authorities pouring delusion in your water?

Defamation is stating something untrue. Read your own marketing. "We ignore DCMA requests". You are breaking the law in Moldova by ignoring copyright take down requests, making people get a court order against you to enforce their copyright. You are criminals. Own it. Oh, or sue me? Wait, you don't know who I am? See the problem?

February 9, 2024
Unprompted review
Rated 3 out of 5 stars

They have serious downtime

They have serious downtime . MAybe you are going to save 5$ per month by using their server. But in my case i'm losing 100$ because website is down and all my customers can't purchase my items

Can't recommand if you are serious in your business and are really making money

edit: the support was quick. But such an issue in the first 2 weeks of usage . Still can't recommand yet

January 30, 2024
Unprompted review
AlexHost logo

Reply from AlexHost

Dear Customer,

We would like to inform you about a recent issue that affected our services in the Netherlands. The problem was related to an error with the RAID controller. Our team of technical experts worked tirelessly to quickly and efficiently resolve this issue.

We are pleased to announce that the problem has been completely resolved, and we have taken all necessary measures to prevent similar situations in the future. Thanks to the efforts of our specialists, you can be confident in the stable and reliable operation of our services.

As compensation for the inconvenience caused, we will gift each affected VPS an additional 7 days to the duration of your service. To avail of this, you need to open a ticket with our support team. They will investigate your case, and you will receive the compensation from us.

Open a ticket support or contact us through Telegram, Email, Livechat.

Kindly Regards,
Alexhost Team

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Rated 5 out of 5 stars

My first impression of this web hoster…

My first impression of this web hoster is very good.
Knowledgeable people/supporter. Very good prices for a really good service. People who actually care to give you a good experience.

Gideon Kunene from South Africa

November 29, 2023
Unprompted review
AlexHost logo

Reply from AlexHost

Hello, Dear Neo Mx

Thanks for your feedback! We appreciate.

Alexhost

Rated 1 out of 5 stars

Suspended my server without a reason.

Suspended my server without a reason.

They suspended my server without messaging me about any reason, only when asked they give a reason about their Terms of Use that doesn't make sense and even when explaining how their reason doesn't make sense they refuse to reactivate it!

DO NOT USE FOR ANY REASON!

November 26, 2023
AlexHost logo

Reply from AlexHost

Hello,

Alexhost doesn't suspend your server without any valid reason.

If you break our rules (point 1.4) you can check here:
https://alexhost.com/acceptable-usage-policy/ (Please see point 1.4)

You agreed when you sign-up and when you bought the server that you agree with our Terms of Use and Service, then if you break our rules, we will suspend.

You can ask in ticket what you did, we will provide evidence.
We never refused to provide evidence.

When a server is suspended, we aren't obligated to reactivate the server, because you break the rules of our terms of service, this means that we can block, suspend when you don't respect our rules and our terms of service.

Why you didn't provide ticket id or invoice id? We don't know who you are here. Please contact us.

We only reactivate when we are wrong. If you believe that we are wrong, please contact us and provide this review link in the ticket.

Alexhost.

Rated 5 out of 5 stars

I've been using AlexHost hosting for a…

I've been using AlexHost hosting for a while now and am very pleased with their fast and helpful customer support. They often have interesting promotions, and the price will be very sweet! They ignore DMСA, which is also a big plus for me. Overall, i like it and i’m going to say that I'm a satisfied customer.

November 4, 2023
Unprompted review
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Rated 5 out of 5 stars

Awesome!

Thes guys impress with their service and prices. They ignore DMCA, They offer excellent service, They have a location in the Netherlands, which is what I needed. I use Managed VPS, 6 Cores 6144 MB / 100 GB NVMe at a great price. And if you pay for a year, you also get a 15% discount.... Support, if necessary, quickly solves all problems and helps set up the server. Overall satisfied. It's worth it!

May 1, 2023
Unprompted review
Rated 1 out of 5 stars

harmful host

So bad, They providing bad services harmful on this host

November 8, 2023
Unprompted review
AlexHost logo

Reply from AlexHost

Hello,

Please contact us through telegram livechat and we will check everything and what is going on, since we don't know what kind of "harmful" is.

https://t.me/alexhost_on

Open a ticket support if you wish and provide the best details.

Best Regards,
Alexhost

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Rated 1 out of 5 stars

Will not comply with police or justice on pedocriminality

I am logging in today to speak up about a pretty dramatic experience we’ve been having with AlexHost over the past months.

We got informed that my wife had nude pictures of her severely underage (dating from when she was 10-13 years old) posted on a website. We contacted the website owner that refused to delete them. We took legal action and the host they had at that point stopped supporting the website. For several weeks, that big forum containing these informations was offline and we went back to our normal lives.

Sadly, we got notified soon after that the website was online again; now using Alex Host as their host. The forum admin took care to reupload all of those illegal underage media and told us there was nothing we could do cause their current host allowed child pornography to be posted.

Of course we did not believe it, we contacted AlexHost that replied they would not do anything without a court order. We sent that court order serving the same website for the same pictures and they said they needed a new one.

So we went back to legal action. Sadly the police is telling us they are not getting any reply either and that now there is « nothing to do » and we should just accept these images are now public.

My wife has been in the hospital on and off since august, this is extremely rough on her especially as our daughters are currently around the same age she is on those pictures. It feels like there is no option that can work at all now, as this host seems very dedicated to keeping illegal content up. Along the way we did get close to people working with law enforcement with other countries via the bias of social media and we hope they will be able to do something about it.

Know what you are supporting when you give them your money.

August 9, 2023
Unprompted review
AlexHost logo

Reply from AlexHost

Hello,

Please contact us through ticket or abuse report page to Alexhost check. Please provide full details.

Alexhost respects Republic of Moldova laws, we will act and take any action based in our country laws and when required to do so by Police of Republic of Moldova.

We ask you to contact us.
Alexhost

Rated 5 out of 5 stars

Very fast support

Very good prices and very very reactive support.

October 2, 2023
Unprompted review
AlexHost logo

Reply from AlexHost

Hello, Dear AINA

Thanks for your feedback, help us to improve our service more and more!

We are glad to hear that from you!
Alexhost

Rated 1 out of 5 stars

Email for issues did not work for me.

September 7, 2023
Unprompted review
AlexHost logo

Reply from AlexHost

Hello, Dear Coby

We are sorry for hear that from your feedback.

Alexhost wants to check what is going on, can you answer in the ticket or provide ticket ID? Or link this review in the ticket?

We are sure that we can solve your issues. However if you have reason we will refund.

Alexhost is in the market since many years, we want our customers and clients happy with us, please contact us and we will check what is going on.

Alexhost also is not responsible in the case the IP get blacklisted by customer activities, in such cases there is a violation of rules and terms of service.

We will be waiting for your contact! :)

Best Regards,
Alexhost

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Rated 1 out of 5 stars

Terminated after 2 days of been suspended

After one year of hosting with Alexhost our VPS was suspended on 07/22 and I was out of the office as it was the weekend. Today when I log in to pay and get it unsuspended the VPS was terminated. No help from support as they just told us that our data was deleted. Horrible experience.

July 23, 2023
Unprompted review
AlexHost logo

Reply from AlexHost

Hello, Dear Lawrence

When you break any rules of our hosting we can suspend immediatly (depending of the content)

Please, be sure that you didn't break any of our rules. In such cases we have the right to refuse, block and suspend the service that was did any kind of abuse.

We are sorry for your experience, you can contact us through ticket and maybe we can solve (if you have reason), regarding the data, this have a period.

Customer is responsible for doing backups and take care of backups, Alexhost is not responsible for your backups. Customer should do always backup of his services, files and websites hosted in our servers.

Please contact us and maybe we can check what is going on, use any of this ways to contact us directly:

https://t.me/alexhost_on
https://bill.alexhost.com/tickets/new/ (recommended ticket)

Please inform us who you are and link to this review to our team support proceed with the right decisions.

We are sorry for your "horrible experience" but probably wasn't so bad under one year, it is really deserves 1 star? Or deserves more? :)

EDIT: Please check your email of your account or the ticket. We have updated your ticket. Please check it! 26/072023 (UPDATE!)

Best Regards,
Alexhost

Rated 1 out of 5 stars

A Scam Company Running

Without Notice they Suspend the Service , and no Refund no backup .paid for Annual

July 20, 2023
Unprompted review
AlexHost logo

Reply from AlexHost

Hello, Dear WarezServer LLC

According to our AUP (Acceptable Usage Policy) you violated our rules, which is not allowed.

You can check here (is very explicit and always have been there)
Please check point 1.3
https://alexhost.com/acceptable-usage-policy/

Our abuse team already answered you in the tickets. And you refuse to understand that you didn't respected the rules of our hosting.

Please understand that and try to solve that through ticket.

Best Regards,
Alexhost SRL

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