amaysim Australia Reviews 

No service. Number deactivated and took ages to rectify, trying to resolve issue with customer service for the last 3 hours and still unable to use my number. Transferred from Boost but turns out this is a big mistake!

If your buying it as a tourist SIM, be aware that the activation process take 4 hours. Also the price is high considering how much data you get. There are plenty of cheaper options.

Terrible customer service and reception.
It took 2-hour call to change a small thing.
Don't fall into the trap

I've shifted from Telstra and I couldn't be any happier. The app is far way intuitive, the customer service is super responsive and the signal quality, which was my main fear, is the same I used to have with Telstra. Everything for a much cheaper price. I've seen complaints about the customer service, but for me has been working really fine.

No partner Network in the UK so best to change to an alternative provider such as Vodafone before leaving Australia if you need to receive SMS messages or calls (for two factor authentication for banking, tax, government online accounts, etc.)

Disabled auto-renew on the dataplan. I had to top off during the month. Amaysim turned on auto-renew with this, without informing me, or asking my approval.
They are now charging me this.

Edit: The customer support reached out and resolves this issue very quickly and professionally. 5/5 for customer support. Still keeping the total at 4/5 stars as the app auto-renewed without informing me.

Tried numerous times to cancel my service via on line and phone calls. Customer service was useless. Absolutely furious! say they will call back, doesn't happen. Sent through a complaint as is vital account be closed I have been hacked. Nothing is being resolved.

I would like to give 0 star for their service. I requested them to cancel my plan as I was in overseas and no longer need service. They keep saying different things and have excuse to cancel. When signup , they didn’t any iD now they when canceling, they need heck of ids. Always find excuse for not canceling.
Such a loser company don’t recommend anyone

They literally try to scam you, i bought a phone online and recived it and bought data with it too, when i recieved the phone i try setting up the sim and it tell me on the app to wait 2-7 days which i did for smtg to arrive in the mail, nothing happens so i email them and they say nothing has happened because i did not verify ID in which there was no way on the app of doing it, so i send it to them and the idiot customer service person have such low iq and i send a copy of my pass port and they say that they have trouble reading it like there is such thing as zooming in idiot so i had to tell them the number

then they say they had to contact the id team to verify me and after a few hours they say that they cant verify me like mate i just sent a copy of my passport.

and they didnt even offer to give me a refund which i had to ask for so now im waiting for a response . plus i was super friendly in the emails the whole time.

the person responding was Jerson Galamiton (he works at amaysim)

Unable to disable auto-renew and keep on using banked data. Nobody has been able to provide any reasoning behind this questionable practice, which is not only disappointing but frustrating - so is the experience with the live chat - been getting conflicting information all the way. Avoid!

This is the worst provider! Left me twice with no mobile. Even had to try the local phone box to contact them. TWICE NOW. I cannot even contact them except try at a phone box tomorrow.

Really really really bad, everything is really bad internet, calling being cutting and and and

Takes forever to set up, requires existing Australian numbe4, requires passport, 1-3 hour verification time

Always slow internet Absolutely rubbish service Not worth anything. Just a waste of time and very frustrating. I now purchased roaming and have been ripped off by Amaysim. Roaming does not work. Horrible company

I was trying to call Paypal , I teid few numbers It says you have insufficient funds to make a call. I was not able to call anywhere even Sydney number when I tried to get a number to ask what was the problem there was only 2 options one foe simcard the other for the mobile I am trying to call customers service since 12.30 pm and now is 13.45 now and did not succeed to talk to anyone just listened to lots of rubbish after I finally got through I had to listen to music. So frustrated.

INEPT INCOMPETENT CHEATING FOOLS
WORST THAN optus FOR SO CALLED SERVICE
AVOID THIS COMPANY AT ALL COSTS
SO CALLED SUPPORT IS ZERO
ILLEGALLY BLOCKING MY SMS TEXTS
WON'T FIX THE PROBLEM DON'T WANT TO HELP

kill my phone for 3 hours during critical time because payment didnt go through then automatically take payment. absolute degenerates

I have had a 500GB data only pre-paid service for about 6 years to use mobile data for business while travelling. As you would expect - it is expensive $109/mnth
Due to a change of circumstances I no longer need this service and cancelled it 9 days into the monthly billing cycle. No pro-rata credit issued for the unused 21 days service. That's essentially stealing from your customers Amaysim. Dont bother with this company

13/11/2023 11:02am

I have been a loyal customer of Amaysim for SIX years.

About a month ago 14/10/2023 my credit card which I was using to pay my monthly Amaysim fee was compromised, as such, my bank had shut it down.
When I discovered the non payment of my monthly fee, I advised Amaysim that once I got a new card issued I would pay my fee.
See message below I sent to Amaysim.
14/10/2023
To whom it may concern.
Please be advised, my Visa card ending with 6123 had been compromised, as such, my bank had shut it down.
I will be getting a new card within the next week or so, when I will advise you of my new card details.
Unfortunately, after only two days, they disregarded my message and Amaysim had suspended my service.
That was the way they rewarded me of my SIX years of being a loyal customer.
Furthermore, when they reinstated my service they increased my monthly fee from $10.00 to $15.00

Optus outage sucked, but Amaysim just gave out bonuses based on your plan (free calls, etc) - I got 60Gb free on our plans, so they're trying to make it better. I've been with them now for 10+ years (like before Optus bought them in 2020), on plans from PAYG to premium - always had great chat service from the help desk, and even refunds when I didn't understand how some billing works. Optus crisis management - you have SOOO much to learn, displayed really amateur behaviour for a communications company. You need to totally redo your BCP.