amaysim Australia Reviews 

Optus outage sucked, but Amaysim just gave out bonuses based on your plan (free calls, etc) - I got 60Gb free on our plans, so they're trying to make it better. I've been with them now for 10+ years (like before Optus bought them in 2020), on plans from PAYG to premium - always had great chat service from the help desk, and even refunds when I didn't understand how some billing works. Optus crisis management - you have SOOO much to learn, displayed really amateur behaviour for a communications company. You need to totally redo your BCP.

outage for whole day without the ability to make a phone call or internet, live chat refused to give compensation. Apparently people who complained on first day got good compensation, very bad company.
poor customer service worth a one star, i won't change my review now even u decide to give me compensation to change the rating, too late

This is so bad that they used optus network and we cannot use the service since midnight till late afternoon, and no compensation is given after spoke to the live chat whereas i know a lot people got offered $20~35 compensation when they complained on first day.

when you cannot treat all customers equal and deny to give compensation when u cannot even offer the service we paid, u derseve a one star

Even though I switched on international roaming + left messages on live chat I was in a foreign country without internet alone, very bad connection very affordable but not worth the potential savings as telco quality is a safety issue.

Change address button broken

The button to change your postal address doesn't work for me.
Otherwise everything else seems to work.

Having only had my package for five days and have hardly used the package considering it has unlimited Calls and Text with n80 GB I get a message my 28 days package has finished.

This company is a SCAM.

No customer service , Live Chat doesn't work.

AVOID THIS COMPANY.

The most disappointing internet service I've encountered. It's astonishing that in the 5G era, the internet is as slow as one bar of 3G. A reputable company would never offer such a subpar service. I strongly advise against purchasing any of their services. The stress and hassle aren't worth it. Opt for a better provider, even if it's pricier. At least with them, you'll get the service you're paying for instead of being taken advantage of. Make a wise choice and avoid using Amaysim.

Amaysim have been taking money from my account after confirming that I do not have auto renew and also refused to refund me as I had used my phone before realising I had numerous charges to my account... Hard to not use my phone when that's how I access amaysim and also my bank accounts Ive now had to change banks and cancel my old one just to stop this from happening again they admitted to it being a company fault but explained I had to wear the outcome and there was nothing they could do or wanted to do I have been waiting over a week for my call back that probably will never happen avoid amaysim at all costs it's not worth the crappy management and the app is very hit and miss sometimes unable to access it or it having a mind of its own dealt with 2 customer service representatives and was told I'd be contacted asap by someone that could possibly help and get a proper understanding of what's happened and it never has happened amaysim are absolute jokes and no better than any other service provider when it come to "deals"

I've been using Amaysim for 10 years, since I was in high school, and it's been great. Affordable plans, smooth transaction, really helpful customer service. They recently helped me with my mum's plan and went above and beyond for getting the issue sorted.

How does this company stay in business.
Service is awful.
Website response is worst I have experienced.
Tried it twice. Still awful.

website is so slow it makes it almost impossible to cancel or change plans

Truthfully I am reluctant to give even 1 star to this lot . They used to be good five years ago when I first started using them but as time went on the service and customer service have declined to a point that is now a bad joke. Full of false promises, robotized email responses to any questions and a merry-go-round of useless uninformative web pages not to mention the crippled Carrier speeds and non competitive pricing the best advice I could give anyone is to stay away from Amaysim.

Worst bloody connection. Go for any connection but not this. Never have coverage when you need it the most. Such a useless company

I am paying for 3 SIM but we only have two phones! Someone at Amaysim has stuffed up and they won’t fix their errors or credit the amounts back. I first noticed this months back, now I’ve been trying to get hold of them via email and website. I have had 3 long drawn out phone calls from a representative who has quite frankly been useless and unable to resolve the problem. I urge you to use another provider, they maybe cheap but Amaysim is definitely not worth the stress if things go wrong.

Send mobile signal is not received by callers.
We (2 people) subscribed with Amaysim for one year. The first 9 months we lived in remotely Kimberley WA. The overall signal was poor and we thought that the Optus tower was malfunctioning. But the times that other people were receiving calls we could hear the caller but the caller couldn't hear us. After numerous communications with Amaysim service we gave up and used Skype. Now, we returned to Melbourne and we are still experiencing the same problem. We called Amaysim service but again they failed to resolve the problem so we changed provider.
Also, Amaysim does not have the call over internet facility.

I'm on holiday in Australia for a while and I needed a sim card both for doing some work and to talk to my family. I've purchased a sim card by amasym but it has been impossible to activate it. The telephone support is not able to help, at each call they say something different! I've asked for a refund, but I have lost 7 days!

I am on holiday in Australia from Europe and bought a SIM card from Amaysim. Something went wrong with the activation process and when I tried to get it fixed was told that the time to fix this would be 5 DAYS. This is crazy.. they were not able to refund me so that I could just buy another SIM card to fix the problem I could only get a credit that could be used on the next renewal.

Advertised $60 365sim plans on Black Friday due to end 25th Nov, on 23rd Nov changed the price to $99....pack of scammers! Pay a little more elsewhere, get better service!

Been with amaysim on one to two mobile devices for years.

No problem with them especially after dealings with Belong and CIRCLES