Amazon 

I placed an order got a notice it was delivered it was not called customer checked after I said I have ring doorbell he said the usps checked off delivered when it was not he said I would get it the next day well I did not called back the lady said she could send it back out at no extra charge if the other order would show up she would send me a label to send it back never got it the shelf I got was to big cant send it back because the return date was 2 days before I got my order I always loved amazon this was very upsetting

I've used Amazon.com nearly exclusively for over 10 years. Customer services, orders, returns, etc. were flawless and friendly. All of that has suddenly stopped. Customer service is absolutely abominable with standard copy and paste replies and endless apologies, but no fix to customer issue, let alone concern for customers themselves.

amazing site, I don't buy there so often but when I do the shipping company takes care of customs and I get the product to my doorsteps and the item arrives super quickly.

AMAZON STARTED OFF IN JAN BY ALLOWING SOMEONE TO STEAL 60 DOLLARS OUT OF MY ACCOUNT...MY BANK GOT THAT BACK FOR ME.....2 MONTHS LATER $500 WAS STOLEN FROM MY ACCOUNT FOR A SOME AMAZON TRADE IN....AND AMAZON WOULD NOT GIVE MY MONEY BACK USED EVERY EXCUSE IN THE WORLD....MY ENDED UP STOPING THE CLAIM AS IF I WAS THE ONE DOING FRAUDULENT ACTIVITY..YET THEY STILL WOULD NOT GIVE ME MONEY BACK FOR 1 MONTH I CALLED AND CALLED ABOUT MY CHECK THEY WAS STOLEN FROM ME BECAUSUE OF SOME TRADE IN CARDS FROM WHICH I KNOW KNEW NOTHING ABOUT..ALL AMAZON WANTED TO DO WAS GIVE ME A PROMOTION GIFT CARD BUY AND SHIP BY AMAZON...FOR A WHOLE MONTH IM UPSET BECAUSE THAT MONEY CAUSED ME TO LOSE MY AND CAR AND EVENTUALLY MY JOB CAUSE I BECAME IRRATATED ABOUT MY MONEY THAT I HAD WORKED HARD FOR 2 WEEKS AND IT STOLEN WHEN I BOUGHT 2 PAIR OF GLASSES AND SECONDS LATER MY WHOLE BANK ACCOUNT WAS DRAINED WROTE BBB WROTE EVERYONE I COULD YET I COULD NOT GET MY MONEY MONEY BACK LOST MY CAR BECAUSE THE MECHANIC ADDED 50 DOLLARS A DAY....FINALLY THEY MAKE ME SETTLE FOR THE PROMOTIONAL BUY AND SHIP BY AMAZON..AND STILL WOULD NOT GIVE MY MONEY BACK ENDED UP LOSING MY JOB BECAUSE I WAS BEING LATE TALKING TO AMAZON DURING BREAK ALL THEY WOULD TELL ME IS THEY ARE SENDING A MESSAGE AND SOMEONE WOULD CALL ME BACK...NOW 4 MONTHS LATER AMAZON REFUSES TO REFUND 6 ITEMS I SENT BACK ON AUG 1ST ...A SHIRT THAT A TOO SMALL ...A TARNISHED BRACELET....A HEAVY IRON 2 DVD BURNERS AND A PAIR OF GLASSES...IT IS NOW THE AUG 12TH AND THIS IS A PART OF THE REASON WHY AMAZON IS SO WEALTHY THEY TAKE YOUR MONEY AND YOUR ITEM AND SELL YOUR ITEM U SENT BACK MIGHT GIVE U A REFUND MIGHT NOT AND IT WILL BE A LESSER AMOUNT I WAS TOLD THAT MY REFUND WOULD BE UPLOADED IN 2-3 HOURS ON AUG 1ST WHEN I TOOK MY PKGS TO UPS.....AFTER 10 CALLS SUPERVISORS HANGING UP ON ME..SAYING IM LYING THEN IM TOLD ILL GET REFUNDED ONCE AMAZON RECEIVES THE PKGS STILL NO REFUND NEXT LIE IS I HAVE TO WAIT FOR 3 WEEKS THAT IS NOT A WAY TO TREAT OLDER CUSTOMER WHO IS ON A FIXED INCOME LOST HIS CAR TO AMAZON IN APRILL FINALLY GOT A NEW ONE AND STILL BEING LIED TO A AND TREATED SO UNAMERICAN THAT I REALLY THINK THEY HAVE NOTES WRITTEN ON ME AND THEY ARE RACIALLY PROFILING ME..TREATING ME LESS THAN A MAN LIEING TO ME AND NOT HONORING WHAT THE FIRST CSR TOLD ME AND WHICH WAS THE SAMEWAY THE UPS LADY SAID SHE GEETS REFUND ON HER PACKAGES AND THATS WAS TAKE THEM TO UPS AND RECEIVE THE REFUND IN 2-5 HOURS HER NAME WAS LAURA AND THEY CAN LISTEN TO THE FIRST CALL...IF IM NOT TREATED WITH MORE RESPECT THEN I FEEL THIS WEBSITE SHOULD RECONSIDER THE TREATMENT OF THEIR CUSTOMERS AND I NEVER SPOKE WITH A AFRICAN AMERICAN SUPERVISOR ONLY 2 REPS REST ARE OTHER NATIONALITIES BUT WHAT CONCERNS ME IS HOW IS IT THAT I HAVE TO WAIT 3 WEEKS FOR A RETURN NOR DID AMAZON EVER REFUND MY MONEY.....AND I HAVE EVEN MORE SPEAK ABOUT HOW IM BEING HARRASSED IN MY EMAIL...AS IF I DIDNT RETURN SOME PKGS BUT THE WERE TAKEN AND BOXED UP AT UPS......PLEASE SOMEONE ASSIST A OLDER BLACK MALE THAT KNOWS HE IS BEING USED AND LIED TO AND TREATED VERY UNKIND BY A WEALTHY GREEDY COMPANY WHO I CANT BEAT BECAUSE IM ON A FIXED INCOME AND I HAD TO SAVE UP MY LAST JUST TO GET ANOTHER FORM OF TRANSPORTATION STILL NO JOB BOTH THAT AMAZON CAUSED ME TO LOSE....AND I DONT WANT TO HAVE TO GO ON IG OR TWITTER TO GET ATTENTION JUST BECAUSE I WANTED TO GET MY REFUNDS SO I CAN BUY MY 2 GRANDDAUGHTERS SOME SCHOOL SUPPLIES....IVE CALLED EVEYDAY SINCE THE 1ST AND IM OWED COMPENSATION FOR ALL THIS I BEEN THROUGH FROM CAR TO JOB THESE REFUND THAT AMAZON REFUSES TO CREDIT.....I USED TO THINK AMAZON WAS BEST UNTIL THEY ALLOW SOMEONE TO BREACH YOUR ACCOUNT COULD BE A HACKER COULD BE INSIDE JOB.....NEVER KNOW BUT I DO KNOW THEY WILL CHANGE THE POLICY AT ANY GIVEN TIME AND ITS NOTHING U CAN DO ABOUT IT.... EVEN THIS VIDEO TELLS THEIR REFUND POLICY NEVER HAVE I HAD TO WAIT ALMOST 3 WEEK SO PEOPLE IF YOU ARE DARKER SHADE EXPECT A FEW ISSUES AND UNEXPECTED POLICY WHENEVER THEY WANT TO ......AND I CANT DO NOTHING ABOUT EVEN THIS VIDEO TELLS THEIR POLICY ON THIS PAGE.......MINE WAS DONE BY GIFT CARD AND DEBIT

Refund Method Refund Time (After Refund Is Processed)
Credit card Three to five business days
Amazon.com Gift Card Two to three hours
Debit card Up to 10 business days
Checking account Up to 10 business days
SNAP EBT card Up to 10 business days
Gift Card balance Two to three hours
Promotional Certificate No refund issued
Prepaid credit card Up to 30 days
Shop with Reward Points Up to five business days
Pay in Cash (at a participating location) Up to 10 business days

I've used Amazon.com nearly exclusively for over 10 years. Customer services, orders, returns, etc. were flawless and friendly. All of that has suddenly stopped. Customer service is absolutely abominable with standard copy and paste replies and endless apologies, but no fix to customer issue, let alone concern for customers themselves.

Customer service is a joke. They constantly give you the run around even when they know they are wrong. Once you get someone on the phone they either can't speak English or just don't care and you can tell by the tone of their voice.

just got couple of orders in last weeks. all as described and on time delivery.

wonderful shopping experience form amazon great offers wonderful products amazing deals with good cashback thus is it best online shopping market of the world.

Okay Amazon doesn’t even check this as they are so arrogant. They are refusing to acknowledge my husband and myself having a dual household. We both have residencies in our respective countries and commute usually. Till our jobs allow us to reside in one place. They are discriminating to be cheap. It’s not like Bezos is short of cash when he is flying rockets into space. We are a family. It doesn’t seem to be an issue when people are sharing passwords and accounts to watch their awful TV. Amazon needs taking down a peg or two. Sadly it will never happen.

My FBA Seller Account Is Deactivated ..Sale on amazon - very big disappointment !
My personal Amazon Seller account is deactivated because of another deactivated account
But second account not my , and the second account not registered and not worked .during the 2020 pandemic, we lost our job and wanted to open another account for additional income. Amazon demanded supporting documents and my wife said: fuc-k them, and the account has been frozen since November 2020. in July 2021 they closed my account with my FBA goods and sales
not listed no one item... My FBA items frozen and not for sale ... In response, only obscure requests for additional information
What information you need for deactivation ???

Weeks of waiting for a poor response. In the end, they solved my problem. 2/5

Used to think Amazon cutomer service was second to none but since lockdown it is anything but customer centered. Awful.

I have been selling almost exclusively on Amazon for years. I've loved how well Amazon fba performed, the logistic and shipping was quick and reliable. For the past months Amazon has switched fba policy making the commission for sellers horrible. Now I should try to find another place to sell with more win-win relationships between merchants and platform

Amazon charged my card on file for a Prime membership even though i don't have Prime and still don't cause when i go to the Prime Membership tab it asks me to set it up...

not very happy...
took my credit card off...
starting a fraud investigation with my bank to find out why Amazon decided it need my money without giving me anything in return...

Offers no free shipping as it once did before pandemic. EBay has far better prices on most items.

This company scammed me out of money. I paid for a order that was supposed to have 3 items in it and one was missing and Amazon those crooked people refused to refund me my money back.

The one place for everything I want. excellent customer support and whenever there is a problem with my order, the refund is quick and trouble free. Keep up the great work!

Hello, viewers
about 5 months ago i buy a amazon gift card from eBay
after i redeem it on my account it got locked and i don't what is the reason for that, i send amazon email and i talk with them on twitter but no answers, why amazon why ? o.0
my account still locked with 10$ on my balance
give me my money or i'll open a court report about that, you stealing money yeah you stealing money from customers by locked accounts that's all
Any help is appreciated guys

Have a good day

Thank you

As if amazon doesn’t make enough money as it is / to be able to get free shipping blah blah blah & want to charge you for prime to get better customer service WE should be getting anyway!! I guess I’m back to Ebay which isn’t much better

It was a strange experience as it was all going smoothly until they randomly cancelled my order because of some vendor issue. They wasted a week but I gave 3 stars as they recompensed by refunding my payment immediately and giving me a gift card. Please Amazon, ensure that vendors have their advertised goods in stock...