Amazon 

The last 3 times I have tried to order boxes of beer or other alcohol for my sons 21st birthday - to be delivered in Brighton the orders go missing!!! May not be Amazon’s fault but they are failing to investigate!!! The parcels get to the Littlehampton depot but then disappear!!! No other goods go missing but all alcohol does!!! Be wary

Amazon Author Central
Complaint ID: 8066703641

I'm completely disappointed with Amazon communication and response to a very serious case.
I've trying to have my dissertation and data deleted and also cancel the sale of it on Amazon USA/UK/DE/SE and NL since January, and no action yet.
My Masters dissertation was published by a publishing company without my authorisation, then I found out that it's also been selling on Amazon. Since I found it, Dec 2020 , Jan 2021 I've been in contact with both Amazon and this unreliable company, but no success.
First was difficult to find on Amazon the right department to help me, then after various e-mails, forms completed, I finally found this Amazon Author Center, that is now answering me what seems to be a pre ready communication, responding the same 'It typically takes 2-3 days for the changes to be reflected on the sites. We trust this will bring this matter to a close.' and nothing changed. My work is still on in both Amazon websites.
Oh, wait!!!! I just found right now that it's been selling on Amazon Japan as well!! What a progress!!!!
This is very serious!! Is my months of work, researching, knowledge, and all my details exposed without my formal authorisation!!
What do I have to do to have this reputable Amazon company acting in my favour and solve it?

Well let me begin by saying I could not purchase a simple little item as a gift for my spouse a month ago and I am disappointed in the whole experience. It was advertised on line to sign up for an Amazon credit card to receive a 50 dollar discount it did not work. I tried to purchase several other items to increase the purchase total. That did not work. Last resort I ruined the surprise for my spouse and asked her if she would try ordering the same item. That did not work. Waste of time

When no one else was delivering during the blizzard, Amazon still was. This kept me from getting depressed during the power outage. And I even ordered blankets to keep me and my doggy warm. I can't wait for their grocery service to get into full swing.

Have ordered from Amazon so many times, shipment always came in due time, well packaged, no damages to the product. Fast and reliable.

Ordering from Amazon all the time! Great shipping times, although one time our parcel arrived damaged but it's courier's fault who was delivering that item and must have put something on top, not the seller's - he packed everything neatly.

Poor customer service. Expensive to ship overseas, they display products that cannot be shipped and much more.

Not that good the customer service experience. More empathy please.

Are you kidding me?
Subscribed to Prime for free shipping and streaming and now I still have to pay $18 for a season of a TV show or $37 for a delivery of an $11 item?
Burn in hell ☺️

ORDER # 204-1943845-5742712

Ordered on Saturday, 26 December 2020 12:37 (GMT) - Item was shown as in stock and being sold directly by Amazon

The order was placed and then no further processing of the order took place

It has now been two months and Amazon have given conflicting accounts of why the order was not fulfilled - all of which are incorrect

Customer Service have been useless and not able to give a proper resolution to the problem

Doubtful - I will use them again for this type of purchase - just too unreliable and customer service response has been dishonest and not at all interested in resolving the issue

I bought a Samsung phone from Amazon. It was supposed to be an unlock phone, but it was not. I found that the hard way, when I tried to get AT&T to unlock the phone since I had paid Amazon for that phone full price. AT&T told me that whoever sold that phone to Amazon, bought it from AT&T and was making payments leaving an unpaid phone balance. So in order for them to get the phone unlock I will have to pay the balance left on that phone, eventhoug is not my bill. After that I contacted Amazon and explained to them what has happened. We arrenged to send the phone back to Amazon. Once the phone was received I will be reimbursed. Something was telling me not to send it back, but I did it anyway trusting Amazon. They did received the phone. But I was never reimburse. I must have called them about seven times or more trying to get my money back. But it never happened. They claimed my refund was issued and even gave me a tracking number. But I never got my refund. I had heard stories like this about Amazon from other people, but I never thought it would happen to me. After that I no longer buy anything from Amazon and I told all my family and friends my story with Amazon.

Always order from Amazon, it’s the first place I check when I need something and quick! Amazon prime is totally with it with the next day deliveries alone! Never had a problem and been using them for years now, one item came broke and Amazon quickly replaced it next day!

Great service, fast shipping

Due to your association with newday I don't rate you at all but I have to give you one star to review. You should be ashamed of yourselves and if anybody is after a crappy credit card stay away from the newday classic amazon card it's not worth it

Amazon Prime is rammed down the throat of anyone who logs in.
There are many ways that anyone with one wrong click can end up with an Unwanted Prime account.
It is made much more difficult to cancel this unwanted option. The cancellation page is buried down inside your account details. When you do reach it and select Cancel it does not cancel but offers to Keep this unwanted option. When you again opt to cancel it still does not cancel but again offers to keep this unwanted option. When you select to cancel for the 3rd time it still does not cancel for the next month. There seems to be no-way of Immediately cancelling an accidental/unwanted Prime membership!
1 click to accidentally get Immediate unwanted Prime membership with No Confirmation Offered!
After navigating to your Account Details it's 3 clicks to be offered a cancellation starting Next Month!

In this age of computer controlled everything, Amazon customer service is surprisingly excellent. Their agents appear to be empowered to make decisions!!
My most recent encounter was the delivery of an item which I did not order, from a vendor whom I did place an order from. Amazon told me to keep it or donate the item. I finally received the item I ordered -- though significantly late.

Here's what a 2 day guarantee was: You order something, and the website tells you the guaranteed date that the package(s) will get delivered. If they miss the deadline, then people got a free month of Prime or $5-10 promo credit.

Recently, tons of my packages arrive late (maybe 1 out of 5). Whenever I ask about the late delivery, they're super dismissive and will just say "if the order doesn't arrive by this date, you can ask for a refund." Yeah, that's what you're supposed to do. But when you bring up that they missed the deadline, they don't offer a free month of prime anymore nor promo credit anymore. They repeat the refund part. When I ask a direct question about the past offers, they have the nerve to say "there has never been an offer like that." Um, lies. I used Amazon for years. It IS (or rather, was) a policy. Why even lie about it?

Absolutely zero support 2 item never received contacted customer support nothing they can do i was told not an amazon seller ? I bought items on amazon.. unless