American Candy Co Reviews 

I received my order today (20th march) but haven’t received all of the order and some items were wrong tried to email and call but had no answer

I placed an order in November for Thanksgiving items and an order in December. I actually received 2 items but none of the rest of the stuff. When I contacted the company, I received an e-mail saying it must have gotten lost and would be shipped again. They took my money and have never sent anything else and now not responding to my most recent e-mail. Do not order from these people.

SCAM SCAM SCAM
This is my 2nd review, as a follow up. I did a charge back with my bank. This SCAM of a company went back to my bank to claim they had sent the items and had corresponded with me. They claimed to have sent me proof of postage. They claimed the items were sent in 2 separate boxes. They then claimed they sent me an email with tracking details and another ‘replacement’ package for the missing items (that were never sent) None of this was true. I provided further proof to my bank that none of that happened so was able to keep the funds. For reference I placed an order, half showed up. Drinks that did arrive had their seal broken so thrown away. The snacks were so stale. The 4 mexicoke I ordered were no where. No response to calls or emails. Surely that is banking fraud. Stay away. Do not use.

DO NOT ORDER FROM THIS COMPANY!
Didn’t receive order and couldn’t get in touch, no refund given had to report to trading standards

Shocking. Order took over 6 weeks to arrive even though I’d paid extra for faster shipping.
When it did arrive more than half the items were missing and whenever emailed they do not respond. Absolutely terrible should be closed down

Do not use this company. Like many others I only received part of my order. I was missing the other two items. They do not reply to any emails and clearly know what they are doing. Can’t believe the company hasn’t been shut down with the amount of people they look to be doing this too.

This company are scammers. I had not had anything delivered 2
Weeks later despite it saying next day delivery on website. I have emailed the helpdesk numerous times and no response. I am just trying to get my money back and no response. The website needs to be taken down as this is a scam! I am reporting them

They have taken my order and my money, not delivered it for months so far and not responded to emails. What more can I say?

PLEASE EVERYONE COMPLAIN TO TRADING STANDARDS!

This is in addition to an earlier review I made - American Candy seem to have removed their phone number from their website, and they've not replied to my email proving clearly that they've not given the service they acknowledged that I paid for.

No links allowed, so search for Citizens Advice > Consumer > Get more help > if you need more help about a consumer issue.

Wish I’d read these reviews before I ordered from them. Placed my order over a week before the Super Bowl for a Super Bowl party I was throwing. Less than half of my order arrived 2 days after the Super Bowl - a ridiculous amount of time. 2 weeks later I am still awaiting the remainder of my order. I have chased them multiple times and received just 1 response, that was when the initial part of the order was delivered and at this point they told me my order would be delivered in 2 parts. This was not communicated to me in advance and nor was I informed of any delays. Since then the “company” has failed to reply to any of my emails. They’ve just taken my money.

I've ordered from American Candy Co twice. At the time of my first order I hadn't checked reviews but that went well enough. The main issue then was the length of time taken to ship but I assumed that was due to an early December rush. One item was not received and they issued a refund immediately.

When I was about to place my second order, I noticed all of the negative reviews but proceeded given that the first experience wasn't overly bad. That proved to be a massive mistake on my part. It is now clear that their entire operation has deteriorated. I had to follow up on my order twice and finally received a month after ordering, with half of the items missing. They did not respond to my emails following up on refund and when I was able to reach them by phone almost 2 weeks ago, I was told that 'Accounts had processed my refund' which was a clear lie.

I submitted a claim to my credit card company and have this morning received my refund from their prompt action.

It appears that there are persons still purchasing from this company despite consistent negative reviews. If you insist on giving yourself the headache anyway, my advice is to use a credit not debit card for any purchase, keep a clear email trail and do not discard your delivery note. You will need these for a successful and prompt claim.

I don't know how these scammers are still in business. Really wish I had read reviews beforehand. Didn't send me everything I ordered and blatantly ignore all emails regarding it.

I saw alot of negative reviews on here, so I was apprehensive about ordering but I gave it the benefit of the doubt. I made an order and was given a tracking number and the item arrived on time without any issue.

Awful service. I ordered 2 crates of root beer after 2 weeks one crate arrived, no reason as to why or when I would receive the other one. Tried reaching out to the company but get np response, still no sign of the other half of my deliver or a refund, avoid this company at all costs.

Order was incredibly late to be shipped and no response to emails requesting an update on delivery expectations. When the order finally did arrive multiple items missing. Again, no response to emails when issue was raised.

Avoid this company! I wish I’d checked the reviews before giving them my money. My order never arrived, I’ve sent multiple emails to customer services and have not received any response. Their phone number doesn’t work either! So frustrated and angry, avoid avoid avoid!

Awful company. Ignore multiple emails when trying to chase your order - same day despatch? What a joke!! IF you do get your order, it won't be complete and have things will be missing. Good luck chasing that up too. They don't answer their phone, and again, won't reply to an email. Please just avoid, take your money elsewhere .

Placed an order 9th Feb 2026 came today 18th Feb 2026 and everything is in date but I payed 6.99 for a big bag on Takis and there is no Takis inside very upset about this

Been trying for 3 months now to get my money back after being charged for goods not delivered.
From the many of us who have been robbed from this company, DO NOT ORDER OR BUY FROM THESE PEOPLE

Ordered some confectionery on 8th December for a Christmas gift. Said item had been dispatched but no further tracking information available other than still saying it is en route! Have contacted customer services for a response on numerous occasions and had no reply. DO NOT USE this company! Very disappointing.