AO Mobile Reviews 94

The guy i spoke to, Rakim, was extremely helpful and helped me secure a new deal with an upgrade. A great help

Wow...such a bad experience with Mobile Phones Direct. I was aware the iPhone 16 was likely to be delayed but pre-ordered from MPD as they stated the delivery would be on time. Everywhere else showed delays. On ordering I was told further checks still needed to be made and that they would email me a temporary password to set up an account. I never received that email but could set one up anyway. I heard nothing else until they emailed at about 6pm on the day before delivery was expected to say it was delayed. The email however had a date in the past as when to expect delivery by. It was the date I ordered the phone. So I emailed to get better info and they said 2-4 weeks. This was now the same as everywhere else. They said I could wait or swap to a different kind of phone. So I asked if I was able to cancel my order (just checking my options). The next email from them was saying they have cancelled the order! I didn't actually ask for this!! So now I'll be at the back of any queues. Just appalling from start to finish - I'm actually pleased they did cancel and I won't ever make the mistake of using such a joke of a company. Oh, and after I was emailed to say my order was delayed you were able to order the phone with next day delivery on the site! I suspect they would then say it's delayed after you order. Crooks!

Sent out a faulty mobile which within a week of purchasing won't charge or switch on. Sent back for investigation, at a cost of 10 l pounds out my pocket, to have no communication until today when I received a message for dpd to say I was getting a delivery from them. No context.
Called CS and was told that because the handset had a cracked screen, which didn't affect the handset purpose, they wouldn't find out the cause of the powering issue. 2 year contract I an tied to without a handset as I'm now outwith my 14day cancellation even though I haven't had it in my possession for 14 days. Angry doesn't cover it. Where do these companies get off?
Fix the fault leave the crack. Not an issue.

Signed up to 4 new contract with this service on Saturday to be told 1 phone would be sent out per day due to the cost of the hand set and fraudulent reasons, no problem I understood that. We are now on Tuesday afternoon and no phones have arrived. I rang Monday to be told the phone would be out today and today I have been told they are on hold as out of stock and will be issues in the next 4 - 7 days 😑. Customer services are little to no use and me and my family are now out of contact. Steer clear of this company and stick to a reputable phone provider.

Very bad ordered a latest Samsung galaxy s24 ultra and inside box received an power bank now they put on investigation 😡 very disappointed 😞

Website push the order through for you!!!! COMPLETE SCAM
Yesterday I was about to place an.order an AO Mobile, I did not but the Website did it for me!
I have called the customer service 4 times since and they still have not cancelled the order!
The customer service is rude and unprofessional.
How can a Website place an order for you?? Why is it still not cancelled?? This company is a scam

Worst phone company out there.
Had a issue with dpd so got sent back to them took 4 days to be returned to them.

Was told a manager (jay) would be handling it all ASAP phone was returned to them at 12.48pm today took me righting up at gone 5pm today to get them to even realise it had got back to them wa told I'd get a manual redelivery with dhl for next day delivery then told it would be another 1 to 2 days .......utter joke of a company, incompetent workes with 0 ability to help customers at all.

Do not waste your time with this fauiler of a company would be better off get the components and makeing a phone yourself. STEER CLEAR

Ordered over a week ago when it said next day delivery. Fobbing me off with a stupid excuse and blaming 02, which looks like they have been blaming 02 since December 2023? Even if 02 are upgrading there system there is absolutely no excuse for the lack of information or the false advertisement. They are still selling on there website stating next day delivery, lots of others complaining about the same issue

disgusting

Shocking service been waiting 3 days for a answer about my contract tried with 3 different names but still no answer they blaming it on o2 but o2 are saying there system is ok definitely won’t be recommending to my friends and family and will tell all my friends,family, and all my customers to not use your service again. Very disappointed

DO NOT USE THIS COMPANY!!

Wish I’d read the reviews before placing an order.
They have taken £199.99 from me and then emailed to say I cannot get another O2 contract with them as I am already with O2 I have to go to them direct!

They have NOT given me my money back and I fear I have a lengthy battle ahead of me to get it back!

Absolute joke of a company! I made an order for myself and my husband to renew our contract, no upfront costs and £41 per month each, this all went well… or so I thought. My husband’s phone arrived next day but not mine. When I enquired about this I was told the sales person had written my surname down wrong. How he did this I don’t know because it’s the same as my husband’s. Anyway, I get told no you can’t have that deal anymore and you have to pay £29 upfront and £57 a month. When I argued this the sales guy hung up!! I rang back and got a female sales person who tried setting up my order and saying I would have to pay £29 upfront but this would be refunded within 3 days. So we’re nearing the end of the hour long call when she realises she has put my order through as a new contract not an upgrade?! I didn’t want to change my number by having a new contract so we had to go through the whole process again paying another £29 that was promised to be refunded within 3 days. Well well well I’m still waiting 2 weeks later. All I get told is they have passed my information on to the relevant department… I will never be using ao mobile again.

I have tried to apply for a contract 2x now once for my daughters phone and once for mine combined the price wouldn't even come to what I am paying for my current contract yet I was declined with no explanation. I've never missed a payment with any of my finance payments I also earn more than my partner yet he's often in his overdraft and makes less than me and he was accepted. Great deals but unable to actually get them. Very poor. And no explanation as to why.

I ordered my daughter a brand new phone as a late Christmas present just after 5pm last night. It arrived this morning about 9.20am. Absolutely amazing service. Messages alerting me all the way. Very impressed and would definitely use again.

ordered phone then sent back day after im now on 6 weeks with no refund! everytime i talk to customer service they aint got a clue when my refund will be! awful service DO NOT USE THESE!!!

Ordered a week ago when it said next day delivery. Fobbing me off with a stupid excuse and blaming 02. Even if 02 are upgrading there system there is absolutely no excuse for the lack of information or the false advertisement. If I don't receive my order in the next 2 days I will be taking this to trading standards. I have spoken to someone by email & have complained about the false advertisement but apparently its not. Lots of others complaining about the same thing on there fb page when i looked. They're lucky to get 1 star

Absolutely terrible. I bought a phone today. It was cancelled today! Due to their error! No refund yet so I'm out pocket. Do not use them.

I was going to buy a phone with them but read the reviews will look elsewhere

If I could give negative stars I would - I ordered an iPhone on 19th May 2023, waited 2 weeks for my number to port across. Then within 3 days the phone began randomly turning off, saying it had an unknown battery part. Contacted Mobile Phones Direct who said send it back we'll check it. Recorded delivery states that they received it 13th June, 2 weeks later they are still saying they haven't got it. Then it miraculously turns up. They say they have checked it, no fault and are sending it back. Ring them, they advise don't accept delivery and we'll check the fault again. I finally received the phone back 29th July - It has turned off randomly more than 11 times today and has the same message regarding the battery!
AVOID AVOID AVOID!!!

Horrendous company. Took my money for a deal, then received an email saying I’d failed a security check. Rang up to enquire, said couldn’t say any more but to check with the network (3). Checked with them didn’t know what I meant, checked my Experian credit score, was 999. Not sure what’s going on with them but seems dodgy.