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Apex Hosting Reviews 

8,078
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 376 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, patience, and expertise, often highlighting specific individuals for their exceptional service and quick problem-solving. The customer service is frequently described as world-class, with many appreciating the fast response times and the ability of support agents to resolve issues efficiently, even for those new to server hosting. The service itself is noted for its reliability and excellent performance, with servers often running without issues and staying online consistently. However, some people mentioned experiencing lag spikes and jitters on their servers, which impacted their gameplay and progress. A few other people also felt that the user interface for managing servers was not user-friendly and could be difficult to navigate, especially for beginners or when attempting to set up from a phone. There were also isolated reports of billing problems and unhelpful support interactions, with some customers feeling their concerns about connection issues were dismissed.

What people talk about most

Staff

Consumers consistently report positive experiences with the staff, highlighting their helpfulness, speed, and... See more

Customer service

People report positive experiences with customer service, consistently praising the staff for being helpful,... See more

Service

Reviewers mention positive feedback about service, with many customers praising the top-notch technical... See more

User experience

Clients share ambiguous opinions on user experience, with many reviewers finding the platform easy and... See more

Response time

Reviewers highlight positive aspects of response time, with many customers praising the quick and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

GREAT EXPERIENCE!! Wonderful Helper “Ben”.. Fast responsive time.. Very professional! questions i asked, were precisely answered.. Issues had arisen at some point, But he definitely fixed all the issu... See more

Company replied

Rated 5 out of 5 stars

I've been using Apex Hosting for 3 weeks now. Never had a problem. Server stays on 24/7, quickly starts up and restarts. It's really easy to change worlds, create backups, add mods, and customize the... See more

Company replied

Rated 5 out of 5 stars

doesn't matter what game, apex has honestly never let me down since 2024. i have done not just mc mods, plugins, resourcepacks other games as well. will always come back. super fast customer service b... See more

Company replied

Rated 5 out of 5 stars

I've been hosting on and off different Minecraft servers for me and my friends for the past 3 years, I never had a problem with performance or servers being down. Their system for setting everything u... See more

Company replied


Company details

  1. #32 of 116 best companies in Gaming service Provider
  2. #11 of 66 best companies in Web Hosting Company

Written by the company

Apex Hosting's mission is to be the leader in hosting Minecraft servers through dedication to customer support and education.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

8K reviews

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Replied to 100% of negative reviews

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4.7

All reviews

(8,078)

386 reviews in the last 12 months

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Rated 1 out of 5 stars

Worst Server Experience i had

Worst Server Experience i have ever had.
Joined the Server of someone and it constantly laggs, u cant see further than 1 chunk, it crashes every 30 minutes or less. and thats on the most expensive options according to the person who bought it.

watafak

April 7, 2026
Unprompted review
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Reply from Apex Hosting

Hello,

Since you mentioned you joined someone else’s server, we’re not able to verify from the review alone what plan they were using or what may have been causing the issue. Problems like this usually come from the server’s configuration, modpack/plugins, or world-related issues, and not just the host itself.

If the server owner hasn’t already, we’d strongly encourage them to reach out to our support team so we can take a closer look and help identify what’s causing the lag and crashes. We’d be glad to help get things running more smoothly.

Best regards,
Apex Hosting

Rated 5 out of 5 stars

Had some issue setting up my server but…

Had some issue setting up my server but IT support staff Antonio is excellent in assisting with my issue!

April 7, 2026
Unprompted review
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Reply from Apex Hosting

Hello!

Thank you for taking the time to share your experience with us. We’re very glad to hear that Antonio was able to assist you with setting up your server and provide excellent support. It’s great to know his help made the process easier for you.

If you ever need assistance again, we’re always here to help.

Best regards,
Apex Hosting

Rated 5 out of 5 stars

Juan L. deserves a raise

Phenomenal customer service, helped me out, loaded my server, and he walked me through the steps so I know how to do it in the future! 100/10 building a statue in his name. All hail Juan!

April 5, 2026
Unprompted review
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Reply from Apex Hosting

Hello!

Thank you for taking the time to share your experience with us. We’re very glad to hear that you received such strong support and that everything was set up successfully. It’s great to know the guidance you received helped you understand the process for the future.

We truly appreciate your enthusiasm and kind words, and we’ll be sure to pass them along to Juan.

If you ever need assistance again, we’re always here to help.

Best regards,
Apex Hosting

Rated 5 out of 5 stars

after some back and forth with the ai…

after some back and forth with the ai for a few minutes to no help i asked for a human and within a minute the problem was solve by Octavio A. i would like to thank them for helping me to bringing my server up and running.

April 3, 2026
Unprompted review
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Reply from Apex Hosting

Hello, Jimmy!

Thank you for taking the time to share your experience with us. We’re very glad to hear that once connected with a support agent, Octavio was able to quickly resolve the issue and get your server up and running. It’s great to know his assistance made a difference.

If you ever need help again, we’re always here to support you.

Best regards,
Apex Hosting

Rated 5 out of 5 stars

Very User Friendly

I’ve been wanting a private server for me and my friends to play modded Minecraft on and I hadn’t been able to find an easy way to set one up until now. I was looking at the description of the Cobbleverse mod pack on Curse Forge and saw the link to apex and a short description of what to do once I’m on the website. I click the website and thought I’d be overwhelmed but it was pretty straight forward. You could select from I think three preset ram options or a custom one then select the game/game version and pay for it. I admit when I opened the email with the info for my server panel or whatever I had no clue what I was looking at. But they provide videos on how to do several different things with the code. After I did the few things I wanted I made sure my server was online and then I was playing cobblemon with my buddy. Didn’t have any lag issues, even with the shaders in the mod pack. Runs super well, I’d definitely recommend it for modded Minecraft servers.

April 1, 2026
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Reply from Apex Hosting

Hello, James!

Thank you for sharing your positive experience with our service! We're glad to hear you were able to easily setup your modded server with the help of our guides.

If ever you need assistance in the future, we also have round the clock support available through chats or tickets!

Best regards,
Apex Hosting

Rated 5 out of 5 stars

lowkey best support team

March 31, 2026
Unprompted review
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Reply from Apex Hosting

Hello Kobe!

We really appreciate that! Our team puts a lot of effort into being there when it matters, so it’s great to know it’s making a difference :)

If you ever need anything, we’ve got your back.

Best regards,
Apex Hosting

Rated 5 out of 5 stars

When all else fails, Marco Padilla prevails.

When you think support, some people picture someone reading prompts from a menu, or a low ELO bottom laner attached at the hip to a better player, but not Marco Padilla.

We presented Marco with a conundrum, dare I say an insurmountable task that confounded masters of the Minecraft server support staff. What seemed to be impossible for 4 other support members insisting that we roll back and return to a previous version, Marco said "Neigh. Neigh, I say"

Despite my poor communication skills and scattered thoughts while having multiple staff members for our server in my ears, Marco held strong. Like a dam made of popsicle sticks holding fast a torrent of incomprehensible word puke, Marco remained receptive, understanding, and in no way condescending to our plight.

We overcomplicated every explanation force fed to us via other discords and chatGPT responses trying to resolve our issue. Our update destroyed our world and our progress, causing what we believed to be irreversible damage. What felt like a fortnite between responses and fixes became instantaneous magic resolving one issue after another, never faltering, never wavering in his tasks.

Marco conquered our messy custom modpack, terrible organization and naming sense, and delivered to us our digital lives back. When you think Super Hero, maybe you imagine a Marvel or DC character. Superman, Wolverine, or Emma Frost in her custom skin set. But you know what I think? I think Marco, fighting the good fight, never giving up on us, or server, or our dreams.

Marco, years from now, you won't remember our support ticket, or impatience, or our incompetence. But we will forever remember you. The man. The Myth. The Marco.

Marco, my goat-RememberLain 2026
Who is this guy? He must bag so many girls-Sylus 2026
Marco seems like a badass-Plushie 2026
Did you take the trash out?-my mom 2026 (and probably 2027. I am my own person. I'll take it out when I have time)

March 30, 2026
Unprompted review
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Reply from Apex Hosting

Hello, Damien!

Thank you for taking the time to share such a detailed and memorable experience with us. We’re very glad to hear that Marco was able to step in, work through a complex situation, and help recover your server despite all the challenges involved. It’s great to know his patience, understanding, and persistence made such a strong impact.

We truly appreciate your kind words and the time you took to highlight his efforts. We’ll be sure to pass this along to Marco.

If you ever need assistance again, we’re always here to help.

Best regards,
Apex Hosting

Rated 5 out of 5 stars

For those with limited experience…

For those with limited experience running a Minecraft Java Edition Server, Apex Hosting is the best choice.As a beginner who had only ever watched videos of others hosting servers, I was a bit overwhelmed. However, the Apex Hosting team helped me install the modpack directly and guided me through patching the translation files to ensure I wouldn't run into any issues. I highly recommend them to anyone starting out just like me.

March 31, 2026
Unprompted review
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Reply from Apex Hosting

Hello!

Thank you for taking the time to share your experience with us. We’re very glad to hear that, even as a beginner, you felt supported and guided through the process of setting up your server. It’s great to know our team was able to help with installing the modpack and making sure everything was configured properly, including the translation files.

We truly appreciate your recommendation, and we’re happy to know we could make your first experience smooth and manageable. If you ever need assistance again, we’re always here to help.

Best regards,
Apex Hosting

Rated 5 out of 5 stars

THIS IS NOT A FAKE REVIEW <3

THIS IS NOT A FAKE REVIEW
I had never hosted a server anywhere before, and it was easy and intuitive to open my first server with the help of Apex Hosting. When I had trouble fixing errors in my files, they gave me immediate help; their response was quite fast and very helpful.

I happily play with my community on my server with no lag and no errors!
For me, this has been the best experience.

March 29, 2026
Unprompted review
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Reply from Apex Hosting

Hello!

Thank you so much for sharing your experience with our service! We're honored to be your first server host and are delighted to have made a positive impression.

We hope you have a fantastic time playing with your community, and if you ever need assistance, our team is always here to help!

Best regards,
Apex Hosting

Rated 5 out of 5 stars

Extremely quick customer support…

Extremely quick customer support response time, very helpful, very straight forward.

March 28, 2026
Unprompted review
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Reply from Apex Hosting

Hello, William!

Thank you for the positive feedback! We're happy to hear our team was able to provide you with efficient support.

Best regards,
Apex Hosting

Rated 5 out of 5 stars

Great service!

I was having an issue with my server starting up, and when I reached out to support I was given quick and friendly service, which I very much appreciated!

March 27, 2026
Unprompted review
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Reply from Apex Hosting

Hello, Alana!

Thank you for sharing your positive experience with our support team! We're delighted to hear that you received fast and friendly service.

Best regards,
Apex Hosting

Rated 5 out of 5 stars

i've had an amazing experience with…

i've had an amazing experience with alex hosting it's been easy and simple for me to setup and manage a server and they have a very good customer service system which has helped me a lot.

March 26, 2026
Unprompted review
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Reply from Apex Hosting

Hello, Dane!

Thank you for taking the time to share your experience with us. We’re very glad to hear that setting up and managing your server has been easy and simple, and that our customer support system has been helpful when you needed it.

We truly appreciate your kind words, and if you ever need assistance again, we’re always here to help.

Best regards,
Apex Hosting

Rated 5 out of 5 stars

Amazing servers

Amazing servers, great uptime no lag AT ALL, and the service is so insanely good ur talking with a real person in a matter of literal seconds, overall 11/10 experience

March 26, 2026
Unprompted review
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Reply from Apex Hosting

Hello, Alvarosoft!

Thank you for taking the time to share your experience with us. We’re very glad to hear that you’ve had such a smooth experience with great uptime and no lag, and that our support team has been quick to assist you when needed. It’s great to know everything has met your expectations.

We truly appreciate your kind words, and if you ever need assistance again, we’re always here to help.

Best regards,
Apex Hosting

Rated 5 out of 5 stars

Great Servers Great Support

Server performance is overall great for what I need. Any time I have an issue, as soon as I am put in contact with a human support person my problems are solved.

March 24, 2026
Unprompted review
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Reply from Apex Hosting

Hello, Geordan Oliver!

Thank you for taking the time to share your experience with us. We’re very glad to hear that the server performance has met your needs and that once connected with a support agent, your issues are resolved quickly. It’s great to know our team has been able to provide effective assistance.

If you ever need help again, we’re always here to support you.

Best regards,
Apex Hosting

Rated 5 out of 5 stars

Excellent customer service

I had a very hard time setting up a server for the first time. Ended up getting help from Zach and he walked me through all the dumb mistakes I missed that caused things to crash. My niece will now be able to play with her family. I truly appreciate all the help

March 23, 2026
Unprompted review
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Reply from Apex Hosting

Hello, Scott!

Thank you for the positive feedback! We're glad to hear Zachary was able to assist you in getting your server up and running. We hope your niece and her family has a fantastic time playing!

Best regards,
Apex Hosting

Rated 5 out of 5 stars

Eduardo was a top tier agent

Eduardo was a top tier agent. Super friendly. He is TL material

March 23, 2026
Unprompted review
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Reply from Apex Hosting

Hello!
Thank you for sharing your positive feedback, we're happy to hear about your good experience with Eduardo. We'll make sure he hears about this!

Best regards,
Apex Hosting

Rated 5 out of 5 stars

Every time I have an issue (which…

Every time I have an issue (which happens a lot) everyone is so patient, kind, professional, and knowledgeable. I am so glad I stumbled upon Apex Hosting!!

March 22, 2026
Unprompted review
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Reply from Apex Hosting

Hello!

We're happy to hear about the positive experience you've had with our support team, we hope to continue providing the best support!

Best regards,
Apex Hosting

Rated 5 out of 5 stars

Apex is amazing

Apex is amazing! There are SO many guides to help you setting up exactly what you want. The program itself is super user friendly. But most of all, the customer support is amazing. Matias D. helped me and 'sorry I/we can't' isn't in his dictionary. He took all the time and effort it costs to help me and fix the problem, and even gave me a lot of extra (pro) tips to make everything a lot better and to help me getting the most out of the server, because I had 0 knowledge of this. 10/10

March 21, 2026
Unprompted review
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Reply from Apex Hosting

Hello, Nino!

Thank you for sharing your experience, we’re glad to hear that our guides have been helpful, and even more so that Matias was able to assist you thoroughly.

We'll make sure to share this positive feedback with Matias!

Best regards,
Apex Hosting

Rated 5 out of 5 stars

Amazing work Bryan P is amazing at what…

Amazing work Bryan P is amazing at what he does i really appreciate him alot took his time and helped me out so much

March 21, 2026
Unprompted review
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Reply from Apex Hosting

Hello, Jacovie!

We're glad to hear Bryan was able to assist you. We'll make sure to forward this positive feedback with him!

Best regards,
Apex Hosting

Rated 5 out of 5 stars

Apex has friendly

Apex has friendly, informed staff who respond to support tickets/chats pretty quickly! I've been using them for 5+ years to host Minecraft servers, and they've never once let me down. It's pretty easy to learn to use ApexMinecraft's server hosting features, and they have a ton of guide videos on hand as well. It's seamless to set up a server and have some fun with friends! <3 I cannot recommend Apex's service enough.

March 20, 2026
Unprompted review
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Reply from Apex Hosting

Hello!

Thank you so much for sharing your positive experience with our services. We’re truly grateful to have been your hosting provider of choice for over five years, and we look forward to continuing to provide excellent service for many more to come!

Best regards,
Apex Hosting

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