Appliance Repair Expert Reviews 

Do not hire this company. The same thing happened to me. They do the diagnostics but never come back. I’ve been waiting over a month. The part that needs to be replaced is available, but he does not come back to install it!

This company SUCKS!!
Please do not contact this company as there is no customer service.
I called when my microwave broke down my ice maker.
They came right away on Sept. 05/2023. But the installer said he is waiting for the part. When we contact him he is going to call back to let us know what is going but doesn't. He finally got the part came to install and they ordered the wrong one.
Long story short it is now November 10th and we are still waiting for a phone call or a part.
I again say the company SUCKS!

The company treated us terribly. Communication behaviour is unbelievable bad. Washer is still not working after 3 weeks.

They have the worst customer service on the planet. The technician comes to your home takes the money for the visit and you never hear from him again. I called head office they got him to call me and schedule another appointment which he never showed up to. They were rude, unprofessional, and unqualified. If I was guessing the entire process is just a scam.

I paid for diagnostic, I was told the problem was the drain and to call a plumber, the plumber looked at the drain, it wasn’t the problems when I called back they refused to come back to diagnose the problem unless I paid another $150! I asked why I should pay again when they were wrong the first time, they told me that’s their policy and if I want to complain, I need ti email them.

Do not use this company… at least not in Vancouver.

I had paid on Feb 02,2023, for the “ Diagnose and repair of your existing appliance.“ to date I have not had the appliance repaired.

My experience with customer service has been frustrating at best and requested a refund totalling $224.00.

This has been my journey with this company:

- initial request for a repair person was made Feb 1st and the repair person, arrived the next day.
- on Feb 2nd he showed up to take a look at my broken washer door. At this point he stated that getting a door would be preferable to a new lock because a new lock would take 3-5 weeks to procure. He said he could get a new door by Sat. At this point I paid the attached invoice in good faith that he would be back with the part.
- on Feb 4th he arrived with his assistant and a door lock, not the door he has previously told me he could get. They tried to fix the door mechanism but failed. He rudely told me that this was a complete waste of his time. When I asked when he would be back with the correct part he said in two days.
- I waited and on Feb 9th I sent a message to his phone at 10:30am requesting an up date and again at 5:00pm. He responded with “The parts available Saturday”
- I waited all day on Feb 11th, he did not call nor message me nor respond to my inquiry about when he would be fixing the washer.

As of todays date I’m still waiting, I did try the home office number which rang about 6 times and then hung up on me. I further left a message on the website and email with no response.