Approval Genie Reviews 5,067

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 279 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the exceptional staff, praising their professionalism, patience, and dedication to helping them find the right vehicle. Many people appreciate the smooth and stress-free service, noting the efficiency and ease of the overall process, especially regarding financing and customer support. However, some customers also noted issues with the product, specifically receiving vehicles with damage or mechanical problems shortly after purchase. A few other people felt pressured during the sales process or experienced poor communication regarding vehicle details and promised inclusions like extra keys or specific features.

What people talk about most

Staff

Customers had positive experiences with staff. Many reviewers praised individual staff members like Harry,... See more

Service

People report positive experiences with service, often highlighting the professionalism and dedication of the... See more

Product

Users describe ambiguous interactions with the product. Some customers received vehicles in excellent... See more

User experience

Reviewers highlight positive aspects of user experience, consistently describing it as fast, easy, and... See more

Customer service

Consumers generally report positive experiences with customer service, highlighting helpful and amazing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Approval Geanie (Chop) was a great sales person he was patient and went out of his way to explain everything and made sure we understood everything, he's great. He took his time and helped us with the... See more

Rated 5 out of 5 stars

Shout out to Mr. CHOP! I had an amazing experience with Approval Genie from start to finish. Mr Chop was very professional, patient and he truly went above and beyond to help me get a car that f... See more

Rated 5 out of 5 stars

I was desperate about having a financing for a new car. But my first discussion with Jennifer changed it into hope. She handled everything so well and so professionnaly till i got it. I am satisfy w... See more

Rated 5 out of 5 stars

Ruchi Sharma, was open and honest worker who understood what I required in a vehicle. Her and her fellow workers listened to what I said and did everything to make buying a vehicle a great experience.... See more


Company details

  1. Car Dealer
  2. Car Finance and Loan Company
  3. Used Car Dealer

About Approval Genie

Written by the company


Approval Genie helps hard-working Canadians rebuild their credit, one car loan at a time.

Each customers’ needs are unique. At Approval Genie, we truly listen to our clients and our customize car loan and auto financing solutions to ensure they get an auto loan and a vehicle that fits their budget and lifestyle. Everyone deserves an affordable car loan.

Our car dealerships offer a second chance to rebuild and improve your credit score with a car loan.

Join hundreds of thousands of happy Canadians - improve your credit while you drive - get approved today!
Get a Car Loan now!

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

5K reviews

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Rated 5 out of 5 stars

Well well well I am so so satisfied…

Well well well I am so so satisfied with approval genie that make come back to buy my second car that are awesome love them all. Basically all stuff and members are very friendly and to GM. Mr Sash and Mr Ben Thanx a bundle. well I dont mind to recommend go to approval genie for variety of vehicles collection

March 20, 2026
Unprompted review
Rated 5 out of 5 stars

Danish the service manager at Approval…

Danish the service manager at Approval Genie , Hamilton location is absolutely amazing, he went above and beyond to get an approval for me, I am truly grateful.. I would definitely recommend visiting while on you hunt for a new vehicle..
Thanks to the entire team, including Rohullah, the person who delivered my new car to me..

March 12, 2026
Unprompted review
Rated 2 out of 5 stars

Bad business

Did not provide 2nd key as required. $700
Did not provide tint $350
Did not fix USB port $500

Did not respond to 4 month of calls. Tyrone the sales guy disappeared.

Greedy operation.

March 18, 2026
Unprompted review
Rated 2 out of 5 stars

Garbage

These guys are not providing second key as deal required. Now I have to buy one because they don't respond to calls $600.
4 months of calling no response.

They won't provide tint. Again I paid for it $350.
USB port broken they won't. Fix
Tyrone the sales guy has disapeared once they got my money.

March 18, 2026
Unprompted review
Rated 5 out of 5 stars

I am extremely satisfied !

I am extremely satisfied with the service I received from Approval Genie in Ottawa. The team was amazing from start to finish—fast, professional, and very efficient. The entire process was smooth and stress-free, with great communication throughout. I highly recommend their services to anyone looking for a simple and quick experience. Thank you again Georges for the excellent work!

March 4, 2026

Trustpilot is assessing this review in accordance with our flagging process.

Rated 5 out of 5 stars

Great service

Hi ,
I had great service with bazz. He got what I needed and he was such a great guy. He helped me get an amazing honda civic 2022 and I love it. Thank you I appreciate it.
Giuseppe

March 9, 2026
Unprompted review
Rated 5 out of 5 stars

Just want to share my experience with…

Just want to share my experience with Approval Genie. This is the first time for me having a car,
Its very good customer service
I would like to thank Amber she so helpful and amazing customer service
We’ll see u next year for sure
Thank you amber again.. GOD bless you
I respect

March 6, 2026
Unprompted review
Rated 5 out of 5 stars

Approval genies exceptional service

I just finished going through approval genie to purchase a new vehicle I highly recommend Harry he was amazing and made the process extremely smooth and efficient kept me updated with everything that was going on. Definitely satisfied with their service over here if you’re looking for a new vehicle it’s 100% worth it.

February 11, 2026
Rated 5 out of 5 stars

Awesome

Hi, I just want to share my experience with Approval Genie. This is actually my third time getting a vehicle through them here in Ottawa and the service has always been very great.

Shannon and Angela are both very kind and very helpful. They really do their best to find the right bank with the lowest interest possible for us.

The whole process was smooth and stress-free. I highly recommend Approval Genie to anyone in Ottawa looking for a vehicle. Thank you so much!

Amazing People!!

March 4, 2026
Unprompted review
Rated 4 out of 5 stars

I recently purchased a Mazda CX-90 from…

I recently purchased a Mazda CX-90 from Approval Genie. Overall, I’m happy with the vehicle itself, and I appreciate the effort that went into getting everything finalized.

However, the communication throughout the delivery process could have been better. There were multiple occasions where I was given a delivery date, only to be informed the following day that the vehicle had not yet arrived. While I understand that delays can happen due to weather or other unforeseen circumstances, clearer and more consistent updates would have made the experience much smoother and less frustrating.

That said, I’m satisfied with the final outcome and the vehicle I received. With improved communication and more accurate timelines, the overall customer experience would be excellent. For that reason, I’m giving 4 stars.

February 9, 2026
Rated 5 out of 5 stars

Today

Today, is my lucky day. For only one week I was able to be approved for a car finance . Although, my score was not good at all.
But, Mr. Jeremy went through my process and provided an excellent result.
I’m happy, I will strongly recommend to any body who wants to have a car in 2026.
I’m so grateful to you Mr. Jeremy .

February 28, 2026

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