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Review summary

Created with AI, based on recent reviews

Looking at 49 reviews, reviewers had a great experience with this company. Customers consistently praise the excellent quality and durability of the products, noting that items fit devices perfectly and look wonderful. Buyers frequently mention how wonderful the items feel and how well they protect expensive devices daily. Consumers also appreciate the exceptionally helpful support team, responsive customer service, and completely smooth online ordering process. However, some customers also noted issues with slow delivery times and unhelpful tracking systems that made shipments hard to follow during transit. Some people were genuinely dissatisfied with long shipping durations, mentioning that packages occasionally took much longer than initially expected to reach their destination.

What people talk about most

Product

Reviewers mention positive feedback about product quality, noting that cases look and feel great while... See more

Quality

Customers consistently note positive experiences with quality, highlighting high manufacturing standards and... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with highly mixed experiences regarding shipping... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered incorrectly and after contact my order was corrected and a refund was made immediately, Delivery was then advised and was followed up at every stage. Honestly say this was the best service... See more

Rated 5 out of 5 stars

I had a problem originally of my own making in not being able to select the correct cover for my Apple iPad. However, Astra were very courteous and helpful (and patient) in leading me back through the... See more

Rated 5 out of 5 stars

I've bought a few phone cases, my favourite style is a flip case but it's easier to have a back case whilst at work. Some cases were thin with no real protection. This cases is hard with a decent bu... See more

Rated 5 out of 5 stars

One of the best covers I’ve had. The charging is a bit difficult to get right but besides that really pleased


4.1

Great

TrustScore 4 out of 5

319 reviews

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4.1

All reviews

(319)

47 reviews in the last 12 months

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Rated 1 out of 5 stars

Very Incompetent customer service

I ordered a case for my pixel 9A a few months ago from Astra Cases UK. I realized I had selected the wrong size by accident so messaged them promptly (as per their policy) and they confirmed the change. However, I got sent the incorrect sized case. I then messaged to say I would like another case to be sent out and they refused, cutting that I didn't change the order confirmation. After showing them I had emailed directly to change the order they then sent another case. This time the right size but wrong colour! You couldn't make it up.. each time I had to justify using their own policy why I should be sent the correct case. Will not be using again.

January 21, 2026
Unprompted review
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Rated 1 out of 5 stars

They would not process full refund of…

They would not process full refund of unopened case which is against the legal requirements. They said I would have to send it back to a location internationally where the case was made. Disgraceful experience

February 19, 2026
Unprompted review
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Rated 5 out of 5 stars

“Excellent


“Excellent, well‑made leather products. This is my second purchase and I’m just as impressed as the first time. Thank you.”

November 3, 2025
Unprompted review
Rated 1 out of 5 stars

Astracases UK

Astracases UK, despite their stating they have a refund policy do not allow customers to access it.
They fraudulently altered my purchase date,extended delivery to avoid my being able to request a refund for a product of the wrong size and not fit for purpose.
Despite their efforts,I submitted a claim within their stipulated time frame and still they closed my case without explanation.
UNDER NO CIRCUMSTANCES TRUST THIS OUTFIT TO HONOUR THEIR OBLIGATIONS.

January 1, 2026
Unprompted review
Rated 1 out of 5 stars

Forever shipping, cheap and nasty product.

The item I received is so below par for a £35 case.

Honestly it feels so so cheap. The build quality is abysmal. The tablet just barely scrapes inside the case as theres no tolerance, almost had to get the tools out to hammer it in.
The case is essentially a bunch of the cheapest materials in china held together with mountains of glue, and it shows.

There's actually a white seem that goes right the way round because they didn't taper the edges in before sowing (like you'd do in a book e.g). Instead it's 2 materials of the exact same dimensions sandwich together with adhesives and stitching, frayed edges on display. Pretty ugly contrast to the sleek black design I've seen advertised and purchased.

I really feel like I've been ripped off for this purchase at £35.

As you've probably seen by the rest of the reviews, it takes a minimum of 2 weeks to get to you.

I want full refund.

January 20, 2026
Unprompted review
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Rated 4 out of 5 stars

This is my second purchase

This is my second purchase.
After unpacking item there was an issue.
I contacted Astracases about the fault and they have acknowledged the problem and will be sending out a new replacement which I’m very grateful for.
So once replacement is delivered I’ll be happy.

January 3, 2026
Unprompted review
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Rated 4 out of 5 stars

The case is good quality

The case is good quality. When I emailed to ask about delivery I got a quick helpful response. My only problem was that the tracking was not helpful for the first few days so it was difficult to see what was happening.

November 22, 2025
Unprompted review

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