Good and bad experience The main poor spot is why is it taking just about a week or longer until the product gets to me like seriously One of the good parts for the time being that this prod... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have ordered one of the wallet phone cases and in terms of the product itself, I am pretty pleased. The wallet is a little lose-fitting, which makes me nervous since it holds my bank card and ID,... See more
Company replied
The slide on my case is a little looser than I expected. As I am typing this with one hand I can feel it moving back and forth with my fingers and hear it. Overall not an issue the side stays cl... See more
Company replied
The support dept working to correct an issue with a case. Courteous and quick to reply. Issue resolved. Waiting for replacement to be shipped.
Company replied
Company details
Written by the company
Astra Cases was created to bring you the best cases and protection for your favorite devices. Our cases are designed with quality, look, protection and comfort top of mind. For new customers use code "Welcome5" for a 5% discount. We offer a 100% Money Back Guarantee on all purchases.
Contact info
539 W. Commerce St, 75208, Dallas, United States
- support@astracases.com
- astracases.com
3.5
Average
1K reviews
Replied to 85% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Keep your phone safe!
I've been buying phone cases from astra cases for a few years now and they have not only saved my phone from costly repairs. But they never seem to disappoint with customer service. It does take a while to get them due to distance. But worth the wait.
November 19, 2025
Unprompted review
Reply from Astra Cases
Hi Joseph, Thank you so much for sharing this! We’re really glad to hear that our cases have helped protect your phone over the years and that you’ve had positive experiences with our customer service. We truly appreciate your patience with shipping times and are happy to know the quality makes the wait worthwhile. Thanks again for being a loyal customer and for your support!
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No rush for delivery
I bought a phone case for my iPhone 17 pro max on 5/11/2025 and its still not been delivered 🙃 you would expect delivery within 5 working days. Theres no tracking available either and I still have not had any updates.
November 16, 2025
Unprompted review
Reply from Astra Cases
Hi Lewis, We’re really sorry to hear about the delay with your order. This is not the experience we want our customers to have.
Please reach out to our support team with your order number so we can check the status right away and provide a proper update. We’ll do our best to resolve this quickly for you. Thank you for bringing it to our attention.
Case is great and it arrived quicker…
Case is great and it arrived quicker than expected.
October 22, 2025
Unprompted review
My order was lost due to a postal strike
My order was lost due to a
Postal strike, however Astra Cases came through and re sent my phone case and
My order was received. Customer service came through so ensure a great shopping experience
October 29, 2025
Unprompted review
Fast response to an issue I had with…
Fast response to an issue I had with ordering and receiving the incorrect case. I didn't see that what I was ordering was for a S25 Edge and not an S25.
October 23, 2025
Unprompted review
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Best rugged case out there
The case i ordered fits our needs very well. It is rugged and easy to use.
Great product
November 3, 2025
Unprompted review
New phone and tablet cases
My tablet case started coming apart after a while. I found this site and bought two new ones in different colors. Feels like good, quality material. I also bought 2 new phone cases after. Satisfied with both purchases. Thanks for the good cases at good prices.
October 27, 2025
Unprompted review
Really good quality cases
I ordered 2 cases and they both arrived quickly. They were packaged well and are good quality cases. They are both quite stiff, so a bit tricky to get on and off your phone, but that does make them very protective. I am really happy with my cases.
September 28, 2025
Unprompted review
Reply from Astra Cases
Hi Heaher, we’re so happy to hear that you love your cases and that they arrived quickly! 😊 Thank you for pointing out the fit — you’re right, the snug design adds extra protection. We really appreciate your thoughtful feedback and are glad you’re enjoying both cases!
I really like this case just wish it…
I really like this case just wish it would let me do the finger print
October 29, 2025
Unprompted review
Reply from Astra Cases
Hi Christopher, we’re so glad you like your case! 😊 Thank you for letting us know about the fingerprint feature — we really appreciate your feedback, and we’ll keep it in mind as we continue improving our designs.
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Cases are beautiful
Cases are beautiful. I got one and my mom loved it so much we ordered her one. And they came quite fast.
Love them
October 23, 2025
Unprompted review
Reply from Astra Cases
Hi Jodi, That’s wonderful to hear! We’re so glad you and your mom both loved the cases, and that your order arrived quickly. Thank you for sharing the love and for choosing us — we appreciate your support! 💕
Wrong item sent to me again
After finally settling, because they would not send me a full refund, I paid the $10.00 for a replacement and still recieved the wrong color case. Im now over $50.00 into a phone case. They claim that the color may appear different in different lighting, but silver and the green that they advertise are completely different.
October 22, 2025
Unprompted review
Reply from Astra Cases
HI Jacob, thank you for reaching out and sharing this experience with us. I’m truly sorry for the continued frustration — especially after you already covered the replacement cost.
We’ve escalated your concern to our management team so we can review what went wrong and make this right for you. One of our managers will be in contact with you shortly to assist with a proper resolution.
Thank you for your patience while we sort this out, and again, we apologize for the inconvenience this has caused.
Great customer service really helpful…
Great customer service really helpful me choose a case and went above and beyond to help
October 16, 2025
Unprompted review
Reply from Astra Cases
Hi Marcus, we’re so glad our team could help you find the right case and make the process easier. It’s always our goal to provide helpful and friendly service.
Great price and case
Great price and case! Delivery was a bit confusing but made it in the time estimated and customer service was prompt to address my concern.
October 10, 2025
Unprompted review
Reply from Astra Cases
Hi Flordeliza, It’s great to know you’re pleased with your case and found our team helpful along the way. We appreciate your understanding with the delivery and are happy everything arrived on time.
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Still not received my order.
I thought this was a UK company and bought two iphone cases on the 18th October and am still waiting. Their tracking system does not work and Royal Mail have still not received the parcel.
Terrible service and this is the first and last time I will buy anything from them.
My advice to this company is BE HONEST about who you are and where you trade from.
October 23, 2025
Unprompted review
Reply from Astra Cases
Hi Stephen, Thank you for your feedback. We’re sorry for the delay and understand how frustrating it can be when tracking updates are unclear. You should receive a response from our customer service team regarding your email ASAP. They’ll review your order details and provide an update on your delivery. We appreciate your patience and understanding.
The slide on my case is a little looser…
The slide on my case is a little looser than I expected. As I am typing this with one hand I can feel it moving back and forth with my fingers and hear it.
Overall not an issue the side stays closed.
Holds 2 cards comfortably and maxes out at 3.
October 22, 2025
Unprompted review
Reply from Astra Cases
Hi, we appreciate you sharing your experience and feedback about the case. It’s good to know it’s working well overall, and we’ll keep your comment about the slide in mind as we continue improving our designs.
Avoid - Shoddy Item and Extremely Poor Customer Service
I wish there was a zero star option for this product and for the customer support.
After less than two weeks of gentle usage, my ipad cover has split along one of the sides of the screen. I contacted Astra, asking to return for a refund but was told that they would send me a new cover. This is the second cover that I have received, the first one, having done exactly the same thing. I do not want a new cover. I would like a refund.
I received a reply after a few days, offering me a new cover but only if I replied within 24 hours. I had major surgery on Monday but replied on Tuesday, again reiterating my plea of returning the defective cover and having a refund. Yet again, I received a reply with we will send you a new cover but only if you reply within 24 hours.
I’m not sure but this is not a UK company (as you are lead to believe) but is located in China.
If you are considering buying an Astra cover, I would advise against it. Not only are the covers shoddily made but you will go around in circles with their customer support team who will not refund you but send you, yet another badly made item.
In short – avoid.
October 22, 2025
Unprompted review
Reply from Astra Cases
Hi Isabella, we’re very sorry to hear about your experience and completely understand your frustration. We apologize for the inconvenience and for any confusion caused during your communication with our team. Please reach out to our customer support again so we can review your case carefully and see how we can assist you further regarding the refund request.
Great Cases
Great Cases! The prices were really good for NZ, and the quality was top notch. It also came quickly, so very happy with everything.
October 12, 2025
Unprompted review
Reply from Astra Cases
Hi Melissa, we’re really glad to know you’re satisfied with your purchase and that it arrived sooner than expected. It’s great to hear you found good value and quality—your support means a lot to us!
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Helpful, Quick Customer Service
There was an issue with the sizing of the case (it was not Astra Cases' fault) and they were able to help me promptly and worked on a solution that helped both of us.
October 16, 2025
Unprompted review
Reply from Astra Cases
Hi Sierra, thank you for your feedback! We’re glad our team was able to assist you quickly and find a solution that worked well. We appreciate your understanding and support.
The company is very easy to deal with…
The company is very easy to deal with the product is wonderful. I really enjoy the wallet case.
September 30, 2025
Unprompted review
Reply from Astra Cases
Hi Dana, thank you for your review! We’re happy to hear you had a smooth experience and that you’re enjoying your wallet case.
Reply from Astra Cases
Hi Marx, We’re glad to hear you had a smooth experience communicating with our team. Thanks for sharing your experience!
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