I ordered a £40 watch. Then read the reviews and tried to cancel but had an email from France saying cancellation could only be within the first hour, I was within four hours. After two weeks no news... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
STILL WAITING FOR REFUND! Despite over 30 emails, and tracked return of goods, Athomly yet to refund full monies. Now being offered a 100% credit note (again); as if I would wish to use that for furth... See more
I requested a full refund due to damaged goods but they refused and offered 50% discount code and inflated the return costs to make it less attractive to return the item for a full refund. Postage co... See more
Company replied
I purchased 2 pairs of shoes like others have said they do not match the description, poor quality material that were described as leather. They have offered me a discount on purchase as it’s £20 £30... See more
Company replied
1.6
Bad
69 reviews
Replied to 81% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Perfect
Perfect! I’m 5’6, ordered size M, perfect length, not to long, not to short . loose fitting as I needed. Sleeves long. Fabric solid, not flimsy , pockets are bonus. Highly recommend. Perfect to wear at home or office on top of blouse in cold days as well as outside on cooler evenings.
December 4, 2025
Unprompted review
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this is a scam company
The cardigan I thought I had sent for for my wife turned up today after a long wait. It was completely different to the picture supplied and the quality. Instead of a cashmere knit it was a typical padded quilt cardigan typically found in China...poor quality and very gaudy.. To return and expect a refund is not viable due to the cost of shipping it back to China. What a scam....I will no longer order from abroad.
December 11, 2025
Unprompted review
Reply from Athomly
Hi Peter,
We’re truly sorry to hear about your experience and understand how disappointing this must have been for you. Please know that this isn’t the level of service we aim to provide.
We’d really like to look into what happened and do our best to make things right. Could you please reach out to us again at info@athomly.com
with your details or order reference? This will help us investigate the issue further and assist you directly.
Thank you for bringing this to our attention - we appreciate your feedback, and we’re here to help.
Kind regards,
The Athomly Team
very poor quality item for a high…
very poor quality item for a high price. Do not buy from here. Item was not as pictured so requested a refund but address is in China and you are responsible for shipping and customs so essentially is not return-able. A Scam.
December 13, 2025
Unprompted review
Reply from Athomly
Hi Rowan,
We’re truly sorry to hear about your experience and understand how disappointing this must have been for you. Please know that this isn’t the level of service we aim to provide.
We’d really like to look into what happened and do our best to make things right. Could you please reach out to us again at info@athomly.com
with your details or order reference? This will help us investigate the issue further and assist you directly.
Thank you for bringing this to our attention - we appreciate your feedback, and we’re here to help.
Kind regards,
The Athomly Team
Bought a culture hoody was 47 pound…
Bought a culture hoody was 47 pound with postage it os faux fuming as daughters Christmas present they said return 30 to 4o pond postage! Do not buy
November 6, 2025
Unprompted review
Reply from Athomly
Hi Laura,
We’re truly sorry to hear about your experience and understand how disappointing this must have been for you. Please know that this isn’t the level of service we aim to provide.
We’d really like to look into what happened and do our best to make things right. Could you please reach out to us again at info@athomly.com
with your details or order reference? This will help us investigate the issue further and assist you directly.
Thank you for bringing this to our attention - we appreciate your feedback, and we’re here to help.
Kind regards,
The Athomly Team
SCAM WARNING
Ordered two outfits, only one order acknowledged, realised it was a scam attempted to cancel both orders, Athomly said I couldn’t cancel orders but could return orders once goods received, outfits arrived, too small @ quality as poor as it gets, asked to return goods, was offered 50% discount off my next order, eventually was given returns address in China and told I was liable for customs fees. Because I had not quite spent £100 my credit card provider refused charge back application. It’s a scam !!!
October 20, 2025
Unprompted review
Reply from Athomly
Hi Sam,
We’re truly sorry to hear about your experience and understand how disappointing this must have been for you. Please know that this isn’t the level of service we aim to provide.
We’d really like to look into what happened and do our best to make things right. Could you please reach out to us again at info@athomly.com
with your details or order reference? This will help us investigate the issue further and assist you directly.
Thank you for bringing this to our attention - we appreciate your feedback, and we’re here to help.
Kind regards,
The Athomly Team
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Don't bother
Bought a 128TB storage for my computer. I have tested it and it contains 50GB. That's 20000 times smaller than advertised. The refund process is a nightmare.
December 9, 2025
Unprompted review
Reply from Athomly
Hi Adrian,
We’re truly sorry to hear about your experience and understand how disappointing this must have been for you. Please know that this isn’t the level of service we aim to provide.
We’d really like to look into what happened and do our best to make things right. Could you please reach out to us again at info@athomly.com
with your details or order reference? This will help us investigate the issue further and assist you directly.
Thank you for bringing this to our attention - we appreciate your feedback, and we’re here to help.
Kind regards,
The Athomly Team
Not True
DO NOT believe what they say about reaching out to them (in response to reviews). I have had a similar email several timesbefore writing my review. They do NOT want to do the right thing by the customer - they just want to make it seem like they will. I can't even find my original review on Trustpilot (very recent, but not sure of exact date), but I guess it is there somewhere. I have never had cause to give such a review before, and I do not do so lightly, but it is important that no more people get scammed in this way.
November 28, 2025
Unprompted review
Reply from Athomly
Hi Mrs Dimitri,
We’re truly sorry to hear about your experience and understand how disappointing this must have been for you. Please know that this isn’t the level of service we aim to provide.
We’d really like to look into what happened and do our best to make things right. Could you please reach out to us again at info@athomly.com
with your details or order reference? This will help us investigate the issue further and assist you directly.
Thank you for bringing this to our attention - we appreciate your feedback, and we’re here to help.
Kind regards,
The Athomly Team
HI I WANT SOMEONE TO CONTACT ME ABOUT…
HI I WANT SOMEONE TO CONTACT ME ABOUT MY ORDER I HAVE MESSAGED MANY MANY TIMES AND NO REPLY !!!!!!!!!!!!!!!
I have ordered a white dress and I wanted red instead but these reviews make this place look a scam!!!!!!!!
I want a reply !!!!!
And I want to know when the item is being sent as some people have said 5 weeks !!!!!!!!! If it’s anymore than a week I want a refund!!!!
December 1, 2025
Unprompted review
Reply from Athomly
Hi Alannah,
We’re truly sorry to hear about your experience and understand how disappointing this must have been for you. Please know that this isn’t the level of service we aim to provide.
We’d really like to look into what happened and do our best to make things right. Could you please reach out to us again at info@athomly.com
with your details or order reference? This will help us investigate the issue further and assist you directly.
Thank you for bringing this to our attention - we appreciate your feedback, and we’re here to help.
Kind regards,
The Athomly Team
I had ordered a power battery bank…
I had ordered a power battery bank following a power cut in October. We are now at the end of Nov and still no sign of this item.
I have tried to contact the company several times to seek a refund but haven't had any response.
I will never order from this company again. Total scam take you money and don't deliver the goods
October 7, 2025
Unprompted review
Reply from Athomly
Hi Suzy,
We’re truly sorry to hear about your experience and understand how disappointing this must have been for you. Please know that this isn’t the level of service we aim to provide.
We’d really like to look into what happened and do our best to make things right. Could you please reach out to us again at info@athomly.com
with your details or order reference? This will help us investigate the issue further and assist you directly.
Thank you for bringing this to our attention - we appreciate your feedback, and we’re here to help.
Kind regards,
The Athomly Team
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Dreadful experience
Dreadful experience. Faux leather jacket turned out to be a fleece of poor quality. They do everything to avoid paying a refund. Return address is China. Postage is over £20! Do not use this company!
November 25, 2025
Unprompted review
Reply from Athomly
Hi Linda,
We’re truly sorry to hear about your experience and understand how disappointing this must have been for you. Please know that this isn’t the level of service we aim to provide.
We’d really like to look into what happened and do our best to make things right. Could you please reach out to us again at info@athomly.com
with your details or order reference? This will help us investigate the issue further and assist you directly.
Thank you for bringing this to our attention - we appreciate your feedback, and we’re here to help.
Kind regards,
The Athomly Team
Zero stars if I could
Zero stars if I could. They have absolutely no clue with sizes outside China. And shoe quality is outrages for the price I paid.
November 11, 2025
Unprompted review
Reply from Athomly
Hi Laima,
We’re truly sorry to hear about your experience and understand how disappointing this must have been for you. Please know that this isn’t the level of service we aim to provide.
We’d really like to look into what happened and do our best to make things right. Could you please reach out to us again at info@athomly.com
with your details or order reference? This will help us investigate the issue further and assist you directly.
Thank you for bringing this to our attention - we appreciate your feedback, and we’re here to help.
Kind regards,
The Athomly Team
Have been waiting for an item about 5…
Have been waiting for an item about 5 weeks
Been in to them email etc same reply as everyone. Terrible company scam scam scam
Disgusting
PLEASE DONT USE THEM
November 24, 2025
Unprompted review
Reply from Athomly
Hi Yvonne,
We’re truly sorry to hear about your experience and understand how disappointing this must have been for you. Please know that this isn’t the level of service we aim to provide.
We’d really like to look into what happened and do our best to make things right. Could you please reach out to us again at info@athomly.com
with your details or order reference? This will help us investigate the issue further and assist you directly.
Thank you for bringing this to our attention - we appreciate your feedback, and we’re here to help.
Kind regards,
The Athomly Team
Probably the worse experience ever..was…
Probably the worse experience ever..was trying to return item but that would be no point for how much it would cost send it back..very bad quality and item come damaged .customer service was very bad..definitely not buying from them again..Just feeling bad now why I didn't check reviews about that company before. Avoid that company
November 23, 2025
Unprompted review
Reply from Athomly
Hi Viktorija,
We’re truly sorry to hear about your experience and understand how disappointing this must have been for you. Please know that this isn’t the level of service we aim to provide.
We’d really like to look into what happened and do our best to make things right. Could you please reach out to us again at info@athomly.com
with your details or order reference? This will help us investigate the issue further and assist you directly.
Thank you for bringing this to our attention - we appreciate your feedback, and we’re here to help.
Kind regards,
The Athomly Team
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Ordered an item of clothing
Ordered an item of clothing. Very poor quality, asked to return and told it was 20/30 euros to return plus custom fees, item cost £35 so would not actually receive any refund . Kept increasing the level of store credit I would receive if I just kept it and not apply for a refund. Very disappointed and would never order from them again.
November 20, 2025
Unprompted review
Reply from Athomly
Hi Tim,
We’re truly sorry to hear about your experience and understand how disappointing this must have been for you. Please know that this isn’t the level of service we aim to provide.
We’d really like to look into what happened and do our best to make things right. Could you please reach out to us again at info@athomly.com
with your details or order reference? This will help us investigate the issue further and assist you directly.
Thank you for bringing this to our attention - we appreciate your feedback, and we’re here to help.
Kind regards,
The Athomly Team
Wrong item received
I received a thin very cheap dress when I'd actually ordered a grey cashmere jumper. I've told them by email but heard nothing back. This is obviously a company that is out to scam people.
November 15, 2025
Unprompted review
Reply from Athomly
Hi Hannah,
We’re truly sorry to hear about your experience and understand how disappointing this must have been for you. Please know that this isn’t the level of service we aim to provide.
We’d really like to look into what happened and do our best to make things right. Could you please reach out to us again at info@athomly.com
with your details or order reference? This will help us investigate the issue further and assist you directly.
Thank you for bringing this to our attention - we appreciate your feedback, and we’re here to help.
Kind regards,
The Athomly Team
DO NOT SHOP AT ATHOMLY.
My hoodie is not only an entirely different colour from what was shown in the picture but the quality is absolutely awful and the writing on the back is positioned differently to the image. There is loose thread and it is just overall a terrible item of clothing.
DO NOT SHOP AT ATHOMLY IT IS A SCAM
November 16, 2025
Unprompted review
Reply from Athomly
Hi Tammy,
We’re truly sorry to hear about your experience and understand how disappointing this must have been for you. Please know that this isn’t the level of service we aim to provide.
We’d really like to look into what happened and do our best to make things right. Could you please reach out to us again at info@athomly.com
with your details or order reference? This will help us investigate the issue further and assist you directly.
Thank you for bringing this to our attention - we appreciate your feedback, and we’re here to help.
Kind regards,
The Athomly Team
Corrupt Scammers
Would give zero stars if possible. My elderly, disabled mum ordered a 'Pure cashmere' jacket which was £50 (supposedly reduced from £100) . Being very frail she needed something light but warm. What she actually got was a thick. heavy, scratching synthetic, poor quality garment which was unwearable.
I emailed them requesting a full refund as the item was not as described, quoted Trade descriptions act and Consumer Rights Act to them but was told that she would be responsible for return postage. As other reviewers have reported, the address given for return was China, not Holland which is where the company information stated they were based. Emails from the customer service staff also came from a different company address- Mora Fashions so i wouldn't be surprised if Mora Fashions was also as corrupt as Athomly.
They offered Mum a 50% refund to save her 'the inconvenience' of returning the item, despite the sale being illegal- of course i politely declined!
They have now stopped replying to emails and we have raised the issue with bank who will hopefully stop any future payments from any of their customers to this organisation
This company is clearly scamming people. Do not waste your money- avoid like the plague
EDIT- what a surprise! the bog standard, cut and paste response that every other reviewer has had!! I hope that Trustpilot don't consider this to be a genuine reply from the company.
October 15, 2025
Unprompted review
Reply from Athomly
Hi Ms Karen,
We’re truly sorry to hear about your experience and understand how disappointing this must have been for you. Please know that this isn’t the level of service we aim to provide.
We’d really like to look into what happened and do our best to make things right. Could you please reach out to us again at info@athomly.com
with your details or order reference? This will help us investigate the issue further and assist you directly.
Thank you for bringing this to our attention - we appreciate your feedback, and we’re here to help.
Kind regards,
The Athomly Team
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Athomly a shockingly bad company…
Athomly replied with a sympathetic note which asked me to get intouch but , after communicating with them by email 30 times I know that there would be no resolution. A shocking company
November 13, 2025
Unprompted review
Reply from Athomly
Hi Ms Joan,
We’re truly sorry to hear about your experience and understand how disappointing this must have been for you. Please know that this isn’t the level of service we aim to provide.
We’d really like to look into what happened and do our best to make things right. Could you please reach out to us again at info@athomly.com
with your details or order reference? This will help us investigate the issue further and assist you directly.
Thank you for bringing this to our attention - we appreciate your feedback, and we’re here to help.
Kind regards,
The Athomly Team
Returns costs almost as much as the item as you need to send them to China
Shoes are coming from China, when you want to return you need to pay for postage back to China, they offered 60% discount for the next purchase but doesn't help if you don't like their items.
They mislead on website by quoting easy returns. Easy if you pay around £30 for postage...
November 6, 2025
Unprompted review
Reply from Athomly
Hi Alicja,
We’re truly sorry to hear about your experience and understand how disappointing this must have been for you. Please know that this isn’t the level of service we aim to provide.
We’d really like to look into what happened and do our best to make things right. Could you please reach out to us again at info@athomly.com
with your details or order reference? This will help us investigate the issue further and assist you directly.
Thank you for bringing this to our attention - we appreciate your feedback, and we’re here to help.
Kind regards,
The Athomly Team
Faux leather
I purchased 2 pairs of shoes like others have said they do not match the description, poor quality material that were described as leather. They have offered me a discount on purchase as it’s £20 £30 to return to china not including taxes that may accrue. So I’ve no chance of being refunded my full amount of £84 .
I hope this helps others, it’s really putting me off online shopping. Which can be a good thing.
November 3, 2025
Unprompted review
Reply from Athomly
Hi Jacqueline,
We’re truly sorry to hear about your experience and understand how disappointing this must have been for you. Please know that this isn’t the level of service we aim to provide.
We’d really like to look into what happened and do our best to make things right. Could you please reach out to us again at info@athomly.com
with your details or order reference? This will help us investigate the issue further and assist you directly.
Thank you for bringing this to our attention - we appreciate your feedback, and we’re here to help.
Kind regards,
The Athomly Team
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