I ordered a £40 watch. Then read the reviews and tried to cancel but had an email from France saying cancellation could only be within the first hour, I was within four hours. After two weeks no news... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
STILL WAITING FOR REFUND! Despite over 30 emails, and tracked return of goods, Athomly yet to refund full monies. Now being offered a 100% credit note (again); as if I would wish to use that for furth... See more
I requested a full refund due to damaged goods but they refused and offered 50% discount code and inflated the return costs to make it less attractive to return the item for a full refund. Postage co... See more
Company replied
I purchased 2 pairs of shoes like others have said they do not match the description, poor quality material that were described as leather. They have offered me a discount on purchase as it’s £20 £30... See more
Company replied
1.6
Bad
69 reviews
Replied to 81% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Scam
Scam
Never received,
Tracking is Royal Mail, came from china and shop in Netherlands it is it USA !?!??
No communication from the info email
August 8, 2025
Unprompted review
Reply from Athomly
Hi Irene,
We’re truly sorry to hear about your experience and understand how disappointing this must have been for you. Please know that this isn’t the level of service we aim to provide.
We’d really like to look into what happened and do our best to make things right. Could you please reach out to us again at info@athomly.com
with your details or order reference? This will help us investigate the issue further and assist you directly.
Thank you for bringing this to our attention - we appreciate your feedback, and we’re here to help.
Kind regards,
The Athomly Team
Advertisement
Absolutely disgraceful company Do Not…
Absolutely disgraceful company Do Not Order anything off these people scammers you will never receive it!!!!
Customer service a joke probably the worst company I have ever dealt with I would be really interested if ANYBODY receives orders they have paid for off these scammers
August 1, 2025
Unprompted review
Reply from Athomly
Hi Clair,
We’re truly sorry to hear about your experience and understand how disappointing this must have been for you. Please know that this isn’t the level of service we aim to provide.
We’d really like to look into what happened and do our best to make things right. Could you please reach out to us again at info@athomly.com
with your details or order reference? This will help us investigate the issue further and assist you directly.
Thank you for bringing this to our attention - we appreciate your feedback, and we’re here to help.
Kind regards,
The Athomly Team
Do not use this website it is scam and…
Do not use this website it is scam and you will not receive the goods you ordered, I ordered Boss shirt @ £42.99 after many emails to the company I ended up with a Chinese shirt piece of rubbish threw it straight in the bin , totally scammed
March 21, 2025
Unprompted review
Reply from Athomly
Hi Colin,
We’re truly sorry to hear about your experience and understand how disappointing this must have been for you. Please know that this isn’t the level of service we aim to provide.
We’d really like to look into what happened and do our best to make things right. Could you please reach out to us again at info@athomly.com
with your details or order reference? This will help us investigate the issue further and assist you directly.
Thank you for bringing this to our attention - we appreciate your feedback, and we’re here to help.
Kind regards,
The Athomly Team
Ordered a handbag on the 3/3/25
Ordered a handbag on the 3/3/25. No tracking info sent, no delivery time frame given. I have contacted the company but not expecting an answer, so I will be contacting PayPal to raise an issue. Sadly, I am realising I have been scammed.
March 3, 2025
Unprompted review
Reply from Athomly
Hi Sue,
We’re truly sorry to hear about your experience and understand how disappointing this must have been for you. Please know that this isn’t the level of service we aim to provide.
We’d really like to look into what happened and do our best to make things right. Could you please reach out to us again at info@athomly.com
with your details or order reference? This will help us investigate the issue further and assist you directly.
Thank you for bringing this to our attention - we appreciate your feedback, and we’re here to help.
Kind regards,
The Athomly Team
Made a mistake to place an order…
Made a mistake to place an order fortnight ago.I haven’t had any update on the order .Send many emails requesting to cancel the order .Asking when I will receive the order ,as I haven’t had any update on shipment .I have raised a dispute with my bank provider .I believe this company is not genuine .Terrible
February 21, 2025
Unprompted review
Reply from Athomly
Hi Greta,
We’re truly sorry to hear about your experience and understand how disappointing this must have been for you. Please know that this isn’t the level of service we aim to provide.
We’d really like to look into what happened and do our best to make things right. Could you please reach out to us again at info@athomly.com
with your details or order reference? This will help us investigate the issue further and assist you directly.
Thank you for bringing this to our attention - we appreciate your feedback, and we’re here to help.
Kind regards,
The Athomly Team
Advertisement
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.