The booking was easy. No assistance needed. Multi city business class booked for four people. I was disappointed that after booking lounge acces and seat selection for the whole journey was going to... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It was pretty easy to book, and a reasonable price all things considered. Hopefully customer support if required will be just as efficient. Thank you.
Company replied
Very easy to book and well informed. Although disappointing that other sites don’t charge for choice of standard seating.
Company replied
Easy to follow and use website and booking process. Got flights for a great price and australian company
Company replied
Company details
Written by the company
Aunt Betty is an Australian owned travel agency, specialising in low-cost airfares.
Contact info
3.8
Great
25K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Abdul
I got the cheapest air fare among other travel agencies and the ticket came within one hour.
July 13, 2026
Unprompted review
Reply from Aunt Betty
Thank you for your feedback, Abdul! Glad we could get you a great fare and a fast e-ticket turnaround. - Bev
Absolutely terrible service
Absolutely terrible service. Booked flights in April and paid for priority seats. These were not purchased by Aunt Betty and despite three hours on the phone, am yet to get them booked. Would not use them again.
Aunt Betty I cannot reply to you with my ABY number you have my email and mobile on file. Please get in touch.
July 12, 2026
Unprompted review
Reply from Aunt Betty
Thank you for your feedback. We are sorry to hear your priority seats still haven't been booked, this should not have taken three hours on the phone to resolve. Please provide us with your ABY reservation number so we can get this sorted for you. - Bev
The process was easy online with…
The process was easy online with regular updates and reminders from Aunty Berry..
June 28, 2026
Unprompted review
Reply from Aunt Betty
Thank you for your feedback! Glad the online process and regular updates made things easy for you. - Bev
Reply from Aunt Betty
Thank you for your feedback, Craig! Glad you found our website easy to use. - Bev
Very competitive prices
Very competitive prices. Easy to navigate bookings. Good experience with previous bookings
July 6, 2026
Unprompted review
Reply from Aunt Betty
Thank you for your feedback, Anne! We're glad you continue to have a great experience booking with us. - Bev
not informed by the agency of the…
not informed by the agency of the flight cancellation
July 11, 2026
Unprompted review
Reply from Aunt Betty
Thank you for your feedback. We are sorry to hear you weren't notified of the flight cancellation, we understand how frustrating that is. Please provide us with your ABY reservation number so we can look into this for you. - Bev
Always love booking with aunt Betty…
Always love booking with aunt Betty thanks u for u Quick response
July 12, 2026
Unprompted review
Reply from Aunt Betty
Thank you for your continued support, Suwandi! We're glad our quick response made booking with us easy. - Bev
Price and easy to book
July 12, 2026
Unprompted review
Reply from Aunt Betty
Thank you for your feedback, Phil! Glad you found the price good and the booking easy. - Bev
Good price and Quick confirmation of…
Good price and Quick confirmation of e-ticket
July 11, 2026
Unprompted review
Reply from Aunt Betty
Thank you for your feedback, Per! Glad you got a good price and quick e-ticket confirmation. - Bev
Very prompt simple and affordable !...
July 11, 2026
Unprompted review
Reply from Aunt Betty
Thank you for your feedback! Glad you found the process prompt, simple, and affordable. - Bev
Reply from Aunt Betty
Thank you for your feedback! Glad the process was easy, smooth, and had a quick follow-up. - Bev
Easy to book and clear steps
July 10, 2026
Unprompted review
Reply from Aunt Betty
Thank you for your feedback, Huong! Glad you found the booking process easy with clear steps. - Bev
Quick and cheapest
June 30, 2026
Unprompted review
Reply from Aunt Betty
Thank you for your feedback, Lisa! Glad we could offer you a quick and affordable booking. - Bev
OK but Muslim food option wasn’t there
Easy to book flights but Muslim food option wasn’t there.That's so inconvenient for us.
July 4, 2026
Unprompted review
Reply from Aunt Betty
Thank you for your feedback, Towhid! We appreciate you letting us know about the meal preference option, we'll pass this on as feedback. - Bev
Reply from Aunt Betty
Thank you for your feedback, Anna! Glad you found the process easy and straightforward. - Bev
so easy to use!
booking price so simple and really did a good job avoiding hidden costs and which airlines will work best for what
July 11, 2026
Unprompted review
Reply from Aunt Betty
Thank you for your feedback, Josephine! Glad our pricing was simple and clear, with no hidden costs. - Bev
Reply from Aunt Betty
Thank you for your feedback, John! Glad the process was quick, hassle-free, and affordable. - Bev
Very easy to complete my booking
July 8, 2026
Unprompted review
Reply from Aunt Betty
Thank you for your feedback, Thomas! Glad you found the booking process very easy to complete. - Bev
Web easy to navigate prices good
July 10, 2026
Unprompted review
Reply from Aunt Betty
Thank you for your feedback, Nick! Glad you found the website easy to navigate and the prices good. - Bev
The online booking system is very…good and well designed and understandable.
The online booking system is very simple and easy to navigate with the best information available.
Booking was very organised and received the confirmations well ahead of time.
I we’ll definitely recommend friends and family members to book through this website.
Thanks for the prompt response and looking to book in near future ahead.
July 10, 2026
Unprompted review
Reply from Aunt Betty
Thank you for your feedback, Raini! Glad you found the booking system simple, well organised, and the confirmations prompt. Looking forward to helping you book again soon. - Bev
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