Australian Computer Traders Reviews 

290
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 130 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality and condition of refurbished products, often noting they appear almost new and perform perfectly. Many appreciate the great value and affordable prices, alongside fast, well-packaged delivery and professional service. However, some people mentioned receiving products with initial defects, such as incorrect or faulty power cables, or units that were not fully functional or had physical imperfections. A few customers also reported challenges with customer service responsiveness when attempting to resolve these issues, leading to frustration and delays.

What people talk about most

Product

People report positive experiences with product, often highlighting great value and quality, with many... See more

Quality

Customers consistently note positive experiences with quality, with many expressing satisfaction with the... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers highlighting the fast and prompt... See more

Price

Users describe positive interactions with price, consistently finding products at great, reasonable, and even... See more

Service

Reviewers highlight positive aspects of service, with many praising the excellent service, great prices, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great value, excellent specs and fast delivery. Would have given 5 stars but I got the wrong charger for the laptop I purchased - which set me back $$$ as I had to go and source an alternative correc... See more

Company replied

Rated 5 out of 5 stars

I wanted a simple laptop with win 11 and I didnt want anything fast and fancy. I browsed the internet checking for prices and found this one - refurbished, acceptable grade, priced within my budget. B... See more

Rated 5 out of 5 stars

I purchased a laptop that didn't meet my needs, and easily returned (at no cost) and purchased another one. They were very friendly and helpful, the return process was simple and efficient. The delive... See more

Rated 5 out of 5 stars

First class all the way. The laptop i ordered arrived as scheduled. Upon setting the laptop up i noticed that the battery wasn't holding any charge. Logged a complaint online with ease. I spoke to cus... See more

Company replied


Company details

  1. Used Computer Store

Written by the company

We offer a range of refurbished products and services including everything from desktop computers, tablets, LCD monitors, laptops, tough-books, projectors, servers, other network equipment, IT accessories and much more. We are well-known for our service and recognised nationally as one of Australia’s largest and most respected suppliers of Ex-Government IT equipment and excess surplus manufacturers' stock. We supply the world's leading brands including DELL, HP, MICROSOFT, LENOVO and APPLE.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

290 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 10% of negative reviews

Typically replies within 1 month

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4.4

All reviews

(290)

137 reviews in the last 12 months

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Rated 5 out of 5 stars

Fantastic Service and Delivery

Ordering was easy, the price was right and the item was in stock - dispatch was quick and the item had precise tracking. The item worked on arrival and was undamaged,

September 4, 2025
Unprompted review
Australian Computer Traders logo

Reply from Australian Computer Traders

Thank you for the kind words, we strive for a quick turnaround time, ease of use, and quality products, and we're glad to have gone 3-for-3 on this one. Please feel free to reach out if there's anything we can do to assist in future. -ACT Team

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Rated 5 out of 5 stars

I bought a Dell 7410

I bought a Dell 7410, refurbished with 2Tb SSD, 32Gb Ram.
I'm very pleased with the purchase, the price and the quality. The cost was 65% less than the equivalent I was considering.
I'll be back when I need a further upgrade.

August 29, 2025
Unprompted review
Australian Computer Traders logo

Reply from Australian Computer Traders

Hey Robert, your review means a lot to us, and I'll pass along the praise to our team. Affordable Prices, and Quality Computers, are what we aim for, and we're glad to have achieved that with you. Please do not hesitate to reach out if there's anything we can do to help. -ACT Team

Rated 5 out of 5 stars

Great deal

Very happy with the products working very wl apart from that the price i think is unbeatable and on top of all that free shipping thanks guys ill be paying you guys another visit

September 1, 2025
Unprompted review
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Reply from Australian Computer Traders

Thank you for your kind words, Aco, and we're happy to have been of service. Please let us know if there's anything we can do to assist in future. -ACT Team

Rated 1 out of 5 stars

Waste of Money – Do Not Buy Here

This has been an appalling experience from start to finish. The computer was faulty from day one, requiring an exhausting process just to reach the home screen. Out of sheer frustration, I left it aside for months, only to find the same problem persists—endless error messages and a system that cannot repair itself.

I specifically chose a refurbished computer because I’ve always had excellent results elsewhere, particularly with Renewd, who never let me down. This business, however, has proven completely unreliable. The product is unusable, the money spent feels wasted, and I would strongly advise others to look elsewhere.

March 12, 2025
Unprompted review
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Reply from Australian Computer Traders

We're really sorry to hear that, Mel. Please reach out directly to our Customer Support team for assistance, and I'll pass along the message to our team. This isn't the ACT standard we strive for, and we'd like to get the chance to prove that to you. We're always available to assist. -ACT Team

Rated 5 out of 5 stars

I bought a laptop computer

I bought a laptop computer, HP EliteBook and I’m so happy because They sent what i asked, the tracking was excellent and delivered on time… thanks so much 🙏

August 29, 2025
Unprompted review
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Reply from Australian Computer Traders

Hey Nick, your feedback is greatly appreciated :] We always aim to please, and I hope the EliteBook is running as well as they're known to. Feel free to reach out if you need any help in future. -ACT Team

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Rated 5 out of 5 stars

Best customer service

I ordered a computer through these guys and was happy with the process,however I relised the next day the memory was too small. I didn't read through the options available. I rang to see if they could pull my order off the to be sent line they said b would try. Next day I got a call to say all ok. They fitted the drive is requested and i recieved it the next day. The went out of their to mke sure I was happy. The best customer service I have ever recieved. Great product, great price and the best service.

August 5, 2025
Unprompted review
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Reply from Australian Computer Traders

Thank you for your feedback, Gerry. We always do our best to take care of our customers, and making sure our orders are top-notch is our priority. Please reach out if there's anything else we can do for you. -ACT Team

Rated 5 out of 5 stars

I had an issue with my computer

I had an issue with my computer and I received a swift response to my email with instructions for fixing it. Everything is now working perfectly!

August 11, 2025
Unprompted review
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Reply from Australian Computer Traders

Hey Kara, we're happy to have assisted with this, and thank you for the review. We're always available if there's anything we can do to assist. -ACT Team

Rated 5 out of 5 stars

First class all the way

First class all the way. The laptop i ordered arrived as scheduled. Upon setting the laptop up i noticed that the battery wasn't holding any charge. Logged a complaint online with ease. I spoke to customer service, cannot remember his name. A solution was agreed upon, and a new battery was shipped to me within days. Couldn't ask for anything better when buying a 2nd hand laptop. Will definitely be back for another laptop or computer when i need one.

August 22, 2025
Unprompted review
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Reply from Australian Computer Traders

Hey Pete, thank you for the kind words :] We're happy to have resolved that for you, please reach out if there's anything else we can do to help. -ACT Team

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Rated 5 out of 5 stars

I bought two excellent Macbook computers

I bought two Macbook computers. They arrived in a reasonable time and are in very good condition and work perfectly.

July 28, 2025
Unprompted review
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Reply from Australian Computer Traders

Thanks for the positive review :] Please reach out if there's anything we can do to assist, or if there's any questions you have. -ACT Team

Rated 5 out of 5 stars

HP elite book laptop good price, excellent condition

Bought an HP elite book laptop, it was shipped fast, and arrived exactly as described at the start of March. I've been using it almost every day for Uni and have had no issues so far. Seems to be a very legitimate company, I was a little worried when buying from their store online initially, but it has been a seamless, easy, affordable experience. If you are looking for an affordable quality refurbished laptop I would definitely recommend these guys.

March 3, 2025
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Reply from Australian Computer Traders

Hi Maeve, that's great to hear :] Hopefully Uni is going well, please feel free to reach out at any time if you need assistance in future. Cheers, -ACT Team

Rated 5 out of 5 stars

Purchase arrived quickly with good…

Purchase arrived quickly with good communication. A wired keyboard and mouse had been packed in lieu of the wireless items ordered. A call to the company resulted in the immediate dispatch of the ordered items.

July 24, 2025
Unprompted review
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Reply from Australian Computer Traders

Hey Ian, Thank you for your kind words and kind review, we're happy to have resolved the keyboard & mouse issue, and please do not hesitate to reach out if there's anything else we can do for you. -ACT Team

Rated 5 out of 5 stars

so far so very good ,extreme value does…

so far so very good ,extreme value does what it's supposed to, reasonable delivery time, recommendable

July 20, 2025
Unprompted review
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Reply from Australian Computer Traders

Hi, Bob, thank you so much for your feedback. We're glad you've had a (very) good experience with us, and that we could provide a valuable product for a reasonable price & turnaround time. Feel free to reach out if you need any help at all.
-ACT Team

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Rated 5 out of 5 stars

Awesome experience

Awesome experience

Exceeded expectations. Would buy again

July 1, 2025
Unprompted review
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Reply from Australian Computer Traders

Exceeding expectations is the expectation we aim for :D Please reach out if you need any help.
-ACT Team

Rated 5 out of 5 stars

easy process to order and the delivery…

easy process to order and the delivery was quick.
The products were packaged very well, and all items are of a very good quality.

June 30, 2025
Unprompted review
Australian Computer Traders logo

Reply from Australian Computer Traders

Hey Shri, we always aim for a quick turnaround time, high quality products, and carefully packaged items, and it's always good to achieve a 3-for-3. Please let us know if you need any assistance with your order.
-ACT Team

Rated 5 out of 5 stars

Great transaction

Great transaction, I send you a modest amount of money and then you send me a "reborn" computer that hits the road running.

June 9, 2025
Unprompted review
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Reply from Australian Computer Traders

Modest costs and high power refurbishments are the goal we strive for, and we're happy to have fulfilled that with you :] Please do not hesitate to reach out if you need any assistance.
-ACT Team

Rated 5 out of 5 stars

Great prices, excellent customer service.

The products were a good and delivery was timely. When I had an issue with one my monitors, it was very easy to arrange a replacement and return the unwanted item. Customer service was excellent and the replacement item was quickly dispatched. Very happy with the experience overall.

June 19, 2025
Unprompted review
Australian Computer Traders logo

Reply from Australian Computer Traders

Hi Susanne,
We're glad to have resolved that issue for you, and we hope your new monitor continues to work great :] If you ever need any more help from our customer support team, please don't hesitate to reach out.
-ACT Team

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Rated 5 out of 5 stars

Super helpful and keen to remedy the issue.

I had a minor issue and the customer service was super helpful and offered options to remedy the problem. They really cared and wanted to help.

June 12, 2025
Unprompted review
Australian Computer Traders logo

Reply from Australian Computer Traders

Thank you for your kind review, Laura, we're happy to have helped resolve that for you. Good and high quality Customer Service is one of the tenets of Australian Computer Traders and we're always here to assist.
-ACT Team

Rated 4 out of 5 stars

Good Product to upgrade to Windows 11

Good information on their website, pricing is reasonable and the delivery is prompt.

June 25, 2025
Unprompted review
Australian Computer Traders logo

Reply from Australian Computer Traders

Hey Graham,
Thank you for the feedback. We always aim for speedy turn-around on orders and fair pricing, we're happy to have met the mark with you. Please don't hesitate to reach out if you need any assistance
-ACT Team

Rated 5 out of 5 stars

Very affordable

Very affordable. They were quick and the order arrived as described.

June 10, 2025
Unprompted review
Australian Computer Traders logo

Reply from Australian Computer Traders

Thank you for the feedback, Deano. If nothing else, we always aim to be honest about our products, and a quick turnaround time is also nice. Please don't hesitate to reach out if you need any assistance.
-ACT Team

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