Australian Computer Traders Reviews 

I had a minor issue and the customer service was super helpful and offered options to remedy the problem. They really cared and wanted to help.

Good information on their website, pricing is reasonable and the delivery is prompt.

Very affordable. They were quick and the order arrived as described.

I purchased a small form factor pc and it's going well. Very happy with it.

I bought a HP Elite Mini refurb with Windows 11 which is working well so far!
They may need to improve their response to messages left especially Support!

We have been customers of ACT for years - the team instore at Woolloongabba are always super helpful and when we've collected from Murrarie again, very friendly and efficient. We have bought many Macs and have never had a problem with them. Recommended.

Delivery and computer were great, the added carry bag though, it didn't fit the laptop i bought.

It was a painless experience to order and know it was what I wanted
Service was prompt

We had some issues but they were fixed with a minimum of any fuss!

The choice of laptops was wide enabling me to select precisely the configuration and power I required. Placing the order was simple and delivery followed shortly afterwards, requiring the reassuring signature on receipt. Tip top condition - all configured and ready to rock & roll.

Very good refurbished product. Working very well.

Responds was good.
I wish a better communication when replacing the defective PC. As I was not informed that the same PC was sent back to me.

I wish that i can give a ZERO ,
Purchased a CPU from D Smith online, It has display issue then the fan in CPU is noisy,
It is very hard to contact or find a service for the purchased product,
DO NOT BUY ANYTHING.

Overall, it was good. Grade A item but battery is below 80%, so not great this time. CS is polite and helpful as I needed a correct charger to be sent to me, as the included one initially was underspec'd.

I got exactly what I wanted.

Good price. Devices work well and no issues so far. Thanks for a good experience. I have referred to colleagues as well.

I needed a number of key hardware items, and to ensure compatibility with my systems specs and Operating System. They where very polite, knowledgeable and actually assisted after I brought the gear and assisted in my trouble shooting. The after care was free.

I also directly saw them gift a used (refurbished) laptop charger to a school student who didnt have the money for a new one.

I will use these guys first in all my hardware and software needs.

Extremely Disappointed – Poor Quality Products & Unresolved Refund

I have been working in the IT industry in Australia for nearly 14 years and have dealt with numerous suppliers over the years. Unfortunately, I must say that my experience with ACT has been the worst.

I ordered five laptops through eBay (5-March-2025) for one of my clients, and the listing clearly stated that the systems were in "very good -Refurbished ". To ensure quality, I even sent a message to the seller requesting good-grade systems, as they were intended for professional use.

The laptops arrived late, and upon inspection, they were in poor condition, clearly showing signs of wear and tear, and in my professional opinion, were closer to third-grade quality. This was entirely unacceptable given the description and my explicit request.

It has now been almost two months, and despite ongoing communication with both ACT and eBay, I have yet to receive a refund.

This is the recent message from ebay:
"I can see that the return item is already delivered to the sellers address, but the refund is still not processed. Let me fix this for you."

"I’m delighted to share that a decision has been decided on the case siding in your favor and grant you a full refund including original postage. This decision was made as the seller failed to process the refund for the order. The refund will be credited to your original payment method within 3 to 5 business days."

From my experience, I strongly advise other professionals and businesses to be cautious when dealing with this supplier, especially if you are expecting reliable and high-quality equipment.

Although my initially chosen laptop was out of stock but not listed as such on the web site, the order was finalised quickly and efficiently via email