Sunco Automotive Equipment LLC 

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Rated 1 out of 5 stars

Complete rip off Allen wise lies over and over again sends false tracking numbers lies about when equptment is or will be sent than when it arrives it's not even the equiptment agreed upon real jo... See more

Rated 1 out of 5 stars

Very bad experience. Let's being with the AutoEquipment Depot: order placed back in March of 2016 - two years on and still missing BlueBird Air Hose Reel. The total cost of the order was $6,200. Mon... See more

Rated 5 out of 5 stars

I've used these guys for several orders and they always have the best prices and service. If you've ever dealt with some of the other "discount equipment" companies you know what I mean. I've read a f... See more

Rated 4 out of 5 stars

My only issue with the company is some of their policies regarding Co-Signers. I was confused a few times about why my Co-Signers name was in the #1 position and mine was in the #2 position, my co-... See more

Company details

  1. Car Accessories Store
  2. Auto Repair Shop
  3. Car Service

Information provided by various external sources

AutoEquipmentDepot.com is one of the largest automotive repair equipment dealers in the U.S. We stock thousands of items at our warehouses It is the volume of business we do that allows us to bring you both the best prices and quality products. We carry a full range of Automotive lifts, car storage lifts, 2 post lifts, 4 post lifts, motorcycle lifts, Motorcycle tire changer, Tire changers, Wheel Balancers, Motorcycle wheel balancers, Brake Lathes, Trans Jacks, Shop Presses and much much more. We have over 25,000 items in stock. AutoEquipmentDepot.com can provide you with equipment from all the major manufacturers of auto repair equipment such as: OTC, SPX, FORWARD LIFT, BENDPAK, Dannmar, Challenger Lifts, RANGER, ROBINAIR, RTI, ATD TOOLS, ACCUTURN, AMMCO, COATS, BRANICK, HOFMANN, INGERSOLL-RAND, MASTERCOOL, SOLAR, CLARKE, LINCOLN, MOTORVAC, K&L, LISLE, INSTA-CLEAN, MO-CLAMP, JOHN BEAN, KLEENTEC, AND MANY MORE! Our relationship with these companies allows us to offer the highest quality automotive equipment at the lowest possible prices. Give us a call and let us help you.


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All reviews

(103)

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Rated 2 out of 5 stars

Terrible Customer Service

very poor quality Lift won't lift 7800 lbs rated for 11,000 lbs so far company won't make good for anything. I offered to even buy a better quality lift
We'll We'll I guess putting the poor rating is the only thing to get me a response. I've tried calling the manufacturer they told me they would not help me or even speak about a warranty because this company never paid them for the product so if you can get me a response from the manufacturer by all means do it and call me don't respond back here

January 17, 2017
Unprompted review
Sunco Automotive Equipment LLC logo

Reply from Sunco Automotive Equipment LLC

Hello Sir, This is a manufacturer warranty claim, we are not able to act on behalf of a manufacturer and arbitarily make decisions regarding their products, and their product warranty. As such, claims lilke this must go through the manufactuter. We are happy to help any way we can, and there is problem with warranty and it not being honored, we would be happy to help you enforce it, but unforuntately, there is a limitation to what we can do on warranty claims, and in a case like this, where the potential exists for replacement of the entire product, it definitely needs to be handled with Manufactuer. We are sorry you are have had a difficult experience.

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Rated 1 out of 5 stars

I am having a terrible time getting …

I am having a terrible time getting my equipment delivered. I ordered the machines on Nov. 21st, 2016. I was assured that the equipment was in Stock and ready to ship. Almost six weeks now and no shipment has been made. This is totally unacceptable. I have made every effort to expedite shipping and I have waited week after week being told my machines will ship NEXT week. At this point Auto Equipment Depot seems to not be able to live up to the promises they make and I've lost a vital client in the end. I give AED two enthusiastic thumbs down. The finance company says Auto Equipment Depot informed them the equipment was delivered and installed. This is not true. Not sure what's going on. Customer Service Manager will not call me. Do not do business with these people, they are not trustworthy, every word out of their mouth is a lie.

December 30, 2016
Unprompted review
Rated 1 out of 5 stars

Shipping is bad

This Place is A joke. When ordering they lie to you to gain trust. Ordered my Product on November 17 2016, Rudy Muro told me it would be shipped out next business day. Here it is December 22,2016 Still nothing. When calling to see where it is. Either they give you the run around, transfer you to some one else, Transfer you to Manager that dont EVER call you back And never answer. or the just hang up you. Tell you the same story when you do get someone on phone. And that is it is back order. When Mr Rudy said it wasnt back order and would ship next day. Will Never tell someone to go here. This is the worst place ever. Sorry excuse of a business. All I wanted was answer's. And i dont get that. Instead i had to call my lawyer. So over this

December 22, 2016
Unprompted review
Sunco Automotive Equipment LLC logo

Reply from Sunco Automotive Equipment LLC

Sir, your order was placed on Nov. 17th, and notices have been provided to you to explain, ETA, and the back order situation, the subsequent reason for the delay on delivery as a result. It has been 24 Business Days - None the less, the order will be delivered shortly, orders will begin moving like normal the week of 12/28/2016, and freight confirmation details including tracking info will become available, and sent to via email. We do apologize for the delay, and we are working dilligently to process orders in the order they are received, but please be patient, we process hundreds of orders every month, and we are working to resolve as fast we can. Once deliered we will try to make up for the delay with consideration of some sort as well. Please send email to manager@autoequipmentdepot.com to schedule call with manager moving forward.

Rated 5 out of 5 stars

Barry is a happy customer!

Great service, excellent product, timely delivery. I'm very satisfied, and would purchase again, and recommend them to others looking to purchase car lifts, tire changers , or any automotive service equipment for mechanics

December 20, 2016
Unprompted review
Rated 1 out of 5 stars

Placed my order over a month ago. I financed through synchrony which is who they go through. My bill is due tomorrow and they keep telling me every week that it should ship out that week.

I'm not paying on something that hasn't shipped. Can't get a real answer. Keep telling me the same stuff over and over. Can't get mr. Weise to call me back. I've tried to cancel with no luck as well. What a joke of a company it is. Horrible customer service. Just ship my damn lift or cancel the order.

December 19, 2016
Unprompted review
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Rated 5 out of 5 stars

These guys are the best and so are their prices!

I've used these guys for several orders and they always have the best prices and service. If you've ever dealt with some of the other "discount equipment" companies you know what I mean. I've read a few of the bad reviews and they always complain about financing or shipping: 2 things that Auto Equipment Depot doesn't control.

December 7, 2016
Unprompted review
Rated 1 out of 5 stars

Terrible

I finalized my order on 8/23/16 it is now 11/15/16 and I still don't have my equipment. Three payments made and soon to be a fourth payment and still haven't seen what I am paying for. I NEVER receive a call back when they say they will call. I NEVER receive updates on my order. The only time I get any info is when I call and demand to speak to the supervisor since customer service only gives me the answer of "it should ship out either this week or next week". I am HIGHLY disappointed with my experience with this company and will not recommend them to anyone. If I am lucky I may see my equipment before Christmas.

November 17, 2016
Unprompted review
Rated 1 out of 5 stars

PATHETIC NOT A GOOD BUSINESS

SHIPPING: PLEASE ALLOW 10 TO 15 BUSINESS DAYS FOR SHIPPING TIME. WE WILL FORWARD YOUR TRACKING INFORMATION AS SOON AS AVAILABLE. - Please contact our Customer Service Dept. at 888-990-1786 Ext 203 if you have any questions, or concerns........PATHETIC STILL WAITING ON MY EQUIPMENT....BEEN 53 DAYS SINCE ORDERED SAME ANSWER AND RESPONSE WILL SHIP THIS WEEK THEN PROVIDE YOU SHIPPING DETAILS.....3 WEEKS LATER STILL NOTHING CALLED BENDPAK DIRECT AND THEY DONT EVEN HAVE THIS COMPANY IN THERE LISTINGS NOR ANY ORDERS COMING MY WAY OR TO ANY OF THERE PROVIDED ADDRESSES FOR DIRECT PICKUP......I LIKE THE SALES PITCH GET YOUR EQUIPMENT AND START MAKING MONEY BEFORE YOU SPEND A DOLLAR.....LIES ILL HAVE MINE PAID OFF BEFORE IT EVER ARRIVES ........DO NOT DO NOT DO NOT..DO BUSINESS WITH THESE CROOKS...IF EVERYONE BUYS ELSEWHERE THEY'LL CLOSE THERE DOORS AND WONT BE ABLE TO SCREW OVER ANYBODY ELSE

October 27, 2016
Unprompted review
Rated 1 out of 5 stars

Been almost 3 weeks and still don't know if my lift has shipped

I placed my order almost 3 weeks ago and they can't tell me if it has shipped. Very slow shipping and poor communication on order status.
Edit - It has been over 7 weeks now and I still have no lift. My finance company is filing a dispute for this charge and now I'm stuck waiting 2 months for them to cancel my order. DO NOT ORDER FROM AUTO EQUIPMENT DEPOT!!!!!!!!!!!

October 19, 2016
Unprompted review
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Rated 5 out of 5 stars

sunco auto

this is absolutely by far the best ppl to work with so easy no hassle n0 haggles just quality ppl selling quality equipment, just wish id find them sooner

July 23, 2016
Unprompted review
Rated 1 out of 5 stars

Will not do business with them ever again.

Bought a car lift, got charged for 2 lifts, 1895.00 each. Took 3 weeks to get refund, took a month to ship my lift, was told they would refund my shipping 300.00, only refunded 250.00 which took many phone calls to get. Never again

July 22, 2016
Unprompted review
Rated 1 out of 5 stars

Horrible Company to do business with

You will expect to wait 6 to 8 weeks longer for the product to be delivered even thou they say they have it in stock!!! I WOULD NEVER RECOMMEND THIS COMPANY TO ANYONE!!!!
They say they take pride on having an in-house financing program.
This is just a big Rip OFF expect to pay 3 times what they tell you!!!!!

I am still waiting to here back from them and it is already July?? I spoke with them in March. Not so great customer service!!

July 6, 2016
Unprompted review
Sunco Automotive Equipment LLC logo

Reply from Sunco Automotive Equipment LLC

I apologize you are upset, but the order was delivered on 11/11/15, and the order was placed on 10/18/16. - this is a heavy piece of equipment. 2 weeks is standard delivery time. We apologize if it was a little longer than normal, by 1 week, but that was manufacturer that caused the delay. Regarding the financing option, this was a choice that was made by you, and we did not coerce, or persuade you to finance the order. The financing terms are chosen by the customer, and are based off of credit quality. We are not sure what we could have done differently here. We are happy to help any way we can, but the contract you have with the finance company is between you and them, and we have no say over that.

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Rated 2 out of 5 stars

shipping was horriable couldnt get a straight answer

took 25 days for shiping had to make first payment before shiped and 2nd one right after recieving it they lied acouple time that it was shipped allready but wasnt

May 17, 2016
Unprompted review
Sunco Automotive Equipment LLC logo

Reply from Sunco Automotive Equipment LLC

I am disappointing that you have not received the service you expected, and deserve. I want to see to it that you are completely satisfied, and make sure everything gets taken care of correctly, and expeditiously. Can you please contact me directly, or send me your direct contact info and I will reach out to you? You can reach me at 888-990-1786 x202 or you can email at manager@autoequipmentdepot.com and I will get in touch with you right away to discuss

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Rated 1 out of 5 stars

unsatisfied

order was put on backorder for a week, called a week later and it got pushed three more weeks. when it finally came it was supposed be lift gate delivered and wasn't, had to pay another business by me to unload it off semi trailer with a forktruck. think I should get ateattd-support bar as a inconvenience settlement, but sure I wont hear anything from this

April 22, 2016
Unprompted review
Sunco Automotive Equipment LLC logo

Reply from Sunco Automotive Equipment LLC

Hello Sir,
I am very disappointed, and it is unfortunate you received poor service, with regards to the freight companies, and communications pertaining to inventory. Some of that stuff is out of our control. However, I you are still our customer and I want to see to it that you are satisfied with your experience doing business with us. Can you please give me a call, or email me your contact info? I am not sure which order number you are, I will try and look up your account, but please shoot me an email with you direct contact info, and best time to call, or call me directly when you get a moment. you can reach me at 888-990-1786 Ext. 202 and ask for Alan, or you can email me directly at manager@autoequipmentdepot.com and I will get in touch with you right away.

Thank you.

Rated 5 out of 5 stars

Bend Pak lift

Great product ,shipped promptly, and the phone personnel were gracious and helpful in my purchase. They also found a installer that knew the product and promptly installed same. I gave it the max number of stars. Thank you Sunco Auto Equipt.

April 20, 2016
Unprompted review

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