Auto World Store Reviews 

12,215
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 2,020 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, including model kits and diecast cars, often highlighting their detail and design. Many appreciate the reasonable pricing, especially for sale items, and the straightforward ordering process. Reviewers frequently commend the fast and secure delivery service, noting that items arrive well-packed and in excellent condition. The company is also highly regarded for its exceptional customer service, promptly resolving issues like manufacturing defects, missing parts, or lost packages by sending replacements or offering refunds without hassle. However, some customers also noted occasional issues with damaged packaging, missing items, or delays in order fulfillment, and a few experienced difficulties with the website or specific product functionality.

What people talk about most

Product

Clients share positive opinions on product quality, with many praising the top-quality diecasts and model... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the fast shipping times and the... See more

Order

Customers consistently note positive experiences with order, highlighting the straightforward and... See more

Quality

Customers had positive experiences with quality, consistently praising the top-quality diecasts and model... See more

Price

Users describe positive interactions with price, with many reviewers finding the prices to be great,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My order is always right! Excellent sales and free shipping over fifty dollars captures my business! Releasing baby boomer model kits that were only out once before (1960 Chevy wagon) gets my cash ins... See more

Rated 5 out of 5 stars

Dependable online plastic model retailer tops the list. The webstore categories make it easy to shop and checkout. Great customer service and response to inquiries. No long delays with shipping and th... See more

Rated 5 out of 5 stars

Easy website to navigate the many Different Products. Ordering was quick and easy. Products ship fast and arrive in excellent condition sure to great care in packing and shipping. Prices are very re... See more

Rated 5 out of 5 stars

I have made multiple purchases (model kits and diecast cars) from Auto World. Very good products and good service. When a recent model kit had a manufacturing defect, replacement parts were sent out... See more


Company details

  1. #46 of 102 best companies in Hobby Store

Written by the company

Autoworld Store - Your source for diecast, model kits, and slot cars


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

12K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.6

All reviews

(12,215)

1,945 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

A Big Disapointment…

After a week with no response I asked about an order I had placed.I was told there was a warehouse problem.several days later I got a refund for the item and told it was sold out.It was in stock on your web site when I placed the order so how could this happen?This is NOT the FIRST TIME this has happened but I may have to consider it to be my last.So please get your act together.

May 21, 2026
Rated 5 out of 5 stars

Excellent customer service!

My order was received quickly. Although there was an error in the product I received, I informed them through email and the correct product was sent out and I received it promptly with no requirement to return the incorrect item. Excellent customer service!

May 13, 2026
Rated 5 out of 5 stars

I never have had a problem with Auto…

I never have had a problem with Auto World.Great slot cars and trucks at a reasonable price.Great delivery service.Always exactly what I ordered,On time .Just a great company to buy from.Had the prevledge of touring the South Bend store years ago.I was in slot car heaven.I believe Doug and Austin were our tour guides.Perfect day still have my auto world coffee mug they gave me Thanks guys a great memory.God bless you all.!!!!!!!🙏👍

May 11, 2026
Rated 5 out of 5 stars

Maybe 1 in 10 cars needed wheel…

Maybe 1 in 10 cars needed wheel adjustment to free roll, last order I received an item I didn't order and didn't get what I did, they are sending original order and letting me keep the miss-step, I think I'm a preferred customer 😏🙂😎

May 19, 2026
Rated 5 out of 5 stars

Top quality every time!!

Autoworld always has top-quality diecasts! All items i have received have been in perfect condition! Packaging and shipping are very reliable and fast! I highly recommend shopping with this seller!

May 13, 2026

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