2Checkout Reviews 

support was helpful and answered/resolved my issues in less than 2 hours.

Always finding a way to resolve the issues I come up with.

Closing out my account was straightforward, and the final settlement payout was processed without any issues. Thanks to the support team for making both the integration and account offboarding so smooth.

The representative did his best to provide the information needed for a very non-standard question. The chat support team has always been very helpful.

Great support and fast email communication!
The onboarding and payout verification process was handled very efficiently. Whenever I had a question, the support team replied promptly and helped get our merchant account activated without unnecessary delays. Great experience so far.

I contacted 2Checkout about a duplicate USD 30 payment for the same Astrill VPN service. 2Checkout confirmed that it had contacted the merchant and wrote that if the merchant did not respond within five business days, it would investigate and determine a final resolution. After that period passed, the case was marked resolved without a refund confirmation. When I asked for the refund date or reference number, 2Checkout told me to contact the merchant directly, even though the merchant had not replied. I still have no refund confirmation for order 276955078. Customers should keep all receipts and written support responses when dealing with duplicate transactions.

I hadn't used my subscription to ZBrush for months and didn't realize I had left it on auto-renew. It auto-renewed, and I reached out to Maxon about canceling. With no questions asked, they canceled the subscription. This is the way it should work. Sometimes I don't need a product for a long stretch and its a waste of money to keep inactive subscriptions going. So thank you Maxon!

We were notified that 2Checkout/Verifone would be phasing out support for physical goods merchants outside the EU/US, with a $500/month "platform fee" introduced during the transition period. After the first $500 charge, we fully disconnected our website and stopped using their services entirely - yet we continued to be billed the following month with no service being provided.

Our account was also placed in "restricted mode," limiting normal functionality, while the fees kept coming. When we reached out for clarification, our request was passed between departments (Tech Support to Inside Sales) with no real follow-up or resolution.

For a company handling merchant payments, the lack of clear billing practices and slow, disjointed customer communication is a real concern. If you're a physical goods merchant outside the EU/US, be very careful about ongoing fees even after you stop using the platform.

This is the best company. The best communication and assistance. Not sure why they do not have bigger share market. They deserve to have the biggest share market.

I have contacted 2Checkout Merchant Support on several occasions, and my experience has consistently been very positive. I often communicate with Ion, who is always professional, responsive, and genuinely committed to resolving the issue rather than simply forwarding it elsewhere.

He provides clear updates, follows up with the relevant teams, and helps move cases forward whenever additional review is required. Most importantly, I always receive meaningful feedback and a clear outcome.

In my latest case, Ion quickly coordinated with the appropriate team and helped us resolve a payment review issue for one of our customers. His support made the process much smoother for both our company and the customer.

It is reassuring to work with a support team that takes ownership of cases and makes a genuine effort to find a solution. Special thanks to Ion for his consistently excellent support and professionalism.

The worst payment gateway you can find!!
they suddenly start charging us 500$ a month for platform fees, they claimed they have communicated this to their clients, but they haven't!

Terrible user experience. I paid by card and completed the 3D Secure verification, but instead of receiving the product, I got a support ticket saying my details were incorrect—even though they matched the card exactly. The checkout form didn’t even ask me to enter an address. Absolutely awful service.

End of an Era ! Been using 2checkout from 15 years and finally they start charging $500 monthly which leads to close this business. During service there were many times we face issues like sometimes API does not work .. Blocking of Firewall but the good thing was they make payments on time. I think its the end now and sooner someone else will buy this company. They will sell it as they lost alot of their customers. Good Luck Guys

Top Marks from me, I would leave 10 star rating if I could, M*** was most helpful in everyway, so M**** and all the staff at 2Checkout deserve a FREE day off.
Thank you again and bless. x

Well, the reviews are revealing. I received an email from Bitdefender saying I was approved for a refund of my Bitdefender subscription because I never activated it. (I was in the hospital because of an accident). I contacted Bitdefender and they graciously approved the refund back to my original credit card. However, then I got an email from 2Checkout.com saying that couldn't be done and to send them my bank account numbers. Really? Who does that? Only scams. That is just not done with fraud security these days.

Very calm, efficient and helpful customer service assistant.

My Rep listened carefully to my confusion with a REVO Subscription, then referred to documents he had on his side to answer my questions . The facts & numbers he gave me were precisely those I needed to make my subscription active again!
Thank you !

Worst Service Provider,they held your money and cahrge more than 7% for every payment which is very very high and $35.00 every month platform fee plus they hold your money for some months Very worst platform and worst people exists never recommended