2Checkout Reviews 

2,542
TrustScore 3 out of 5

3.0

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Review summary

Created with AI, based on recent reviews

Looking at 118 reviews, most reviewers were somewhat happy with their experience overall. Many customers often find the staff to be very helpful, polite, and professional when resolving daily technical or account issues. People also appreciate the clear communication and smooth support they receive during phone calls, noting that representatives listen carefully. However, some customers also noted frustrating issues regarding payment processing and unhelpful customer support responses. A few consumers experienced delayed refunds, rejected applications, or locked funds after failed online purchases without receiving proper explanations. Others mentioned receiving repetitive, automated responses that offered no real guidance or resolution when seeking assistance.

What people talk about most

Customer service

Customers had ambiguous experiences with customer service, reflecting a high level of disagreement among... See more

Payment

Reviewers mention ambiguous feedback about payment, with some consumers reporting straightforward account... See more

Staff

Consumers find staff to be exceptionally helpful, professional, and knowledgeable during interactions.... See more

Service

Reviewers highlight ambiguous aspects of service, showing a strong division among users. While some customers... See more

Response time

Clients share ambiguous opinions on response time, with some reviewers experiencing fast communication and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

End of an Era ! Been using 2checkout from 15 years and finally they start charging $500 monthly which leads to close this business. During service there were many times we face issues like sometimes A... See more

Company replied

Rated 3 out of 5 stars

It seemed to be a major problem for you to confirm that you received my subscription payment, I made payment twice as I did not receive confirmation that you received payment.i therefore request a ref... See more

Company replied

Rated 3 out of 5 stars

Third partybiller for JAY'S MARKETPLACE/2 Olive Salad.. I never received product ordered, Jays Marketplace never answered phone-calls, had to dispute the charge with my credit card company and they w... See more

Company replied

Rated 2 out of 5 stars

Have given an improved rating as they now provide the option to delete your card details, hopefully it will stay that way!

Company replied


Company details

  1. e-Commerce Solution Provider
  2. Payment Service
  3. Software Company

Written by the company

The all-in-one monetization platform that maximizes your revenues and makes global digital sales easier.


Contact info

3.0

Average

TrustScore 3 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.0

All reviews

(2,542)

131 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Awful payment provider which charged me for their faults!

I was using them as a provider for credit card payments many many years ago. One day a customer used stolen credit card to purchase goods from me for about 400-600 USD, 2checkout allowed the transaction. Two weeks later they withdrew that money from my account and also charged me the admin fee 30 USD for doing so. Which made my account negative. Then they restricted my login and sent email "you need to pay your debt to get your account unblocked". Which is just awful, they suppose to validate all payments and if they fail then why make seller a victim and charge on top of that 2checkout does not even deserve 1 star.

July 1, 2025
Unprompted review
2Checkout logo

Reply from 2Checkout

Hello Sergei,

We appreciate you taking the time to review our services, and we apologize for any inconvenience you may have experienced.

Could you please send us an email at supportplus@2checkout.com and provide us with your merchant ID or website, for us to be able to identify your account?

One of our experts will reach out to you in case additional information is needed. 
We'll gladly assist you in sorting this out!
 
Looking forward to your email!

Rated 5 out of 5 stars

My agent was well informed & took care…

My agent was well informed & took care of the problem with ease. He was very helpful & friendly which made me quite satisfied.

June 25, 2026
Unprompted review
2Checkout logo

Reply from 2Checkout

Hi, Garold! Thank you so much for taking the time to share your experience with us!

Rated 5 out of 5 stars

Thank you Stefan!

Thank you Stefan!
He listened when I explained my situation and was able to assist me with kindness and respect.
I appreciated the care he gave while resolving my issue.

June 20, 2026
Unprompted review
2Checkout logo

Reply from 2Checkout

Hi, Annie! We really appreciate you sharing this! Knowing our team handled your situation with patience and genuine care means a lot to us.

Rated 3 out of 5 stars

Major problems in making subscription payment

It seemed to be a major problem for you to confirm that you received my subscription payment, I made payment twice as I did not receive confirmation that you received payment.i therefore request a refund for the over payment of £17-99 which you confirmed today on the telephone but no email confirmation.

June 15, 2026
Unprompted review
2Checkout logo

Reply from 2Checkout

Hello, Colin! We appreciate you taking the time to review our services, and we apologize for any inconvenience you may have experienced. 

Could you please send us the email address used when the order was placed at support@2checkout.com? 
We'll gladly assist you in sorting this out! 

Looking forward to hearing from you!

Rated 5 out of 5 stars

The agent Raluca was very…

The agent Raluca was very knowledgeable, helpful, and patient. My problem was resolved with one phone call.

June 7, 2026
Unprompted review
2Checkout logo

Reply from 2Checkout

Hi, Darla! Thank you for the lovely feedback! We're really glad it was a smooth experience for you.

Rated 1 out of 5 stars

The worst and most untrustworthy…

The worst and most untrustworthy experience I have had with data recovery software.

I purchased the trial version of Stellar Recovery, and within minutes it became clear that the software not only failed to recover my data but may have contributed to the loss of additional data. After experiencing these issues, I requested a refund and provided detailed evidence, including screenshots and documentation demonstrating the software’s shortcomings.

Despite the evidence I submitted, both companies denied my refund request. They even claimed that they never received my emails, despite my repeated attempts to communicate with them.

I am extremely disappointed by the lack of accountability, customer support, and willingness to address legitimate concerns. Based on my experience, I cannot recommend this product or the companies involved.

June 3, 2026
Unprompted review
2Checkout logo

Reply from 2Checkout

Hello, Rosh!

We appreciate you taking the time to review our services, and we apologize for any inconvenience you may have experienced. 

Please note that we have sent you a more detailed email. 
We kindly advise you to check it and reply if you need further assistance. 

We'll gladly assist you in sorting this out! Looking forward to hearing from you!

Rated 1 out of 5 stars

Scammers, DO NOT GIVE THEM PAYPAL OR CREDITCARD!

Scammers, very slow and tedious process of getting scammed.
They steal ALL the information they can, any software or online goods that uses this "2checkout" transactions handler is just a scam.
DO NOT TRUST THIS!
Do not give them your paypal or credicard.
Once you start a subscription with 2checkout YOU WILL BE CHARGED! And u won't be able to cancel it! EVER!
You cannot contact customer support reliably, u can only send them EMAILS and nothing more, and u won't receive an answer.

June 3, 2026
Unprompted review
2Checkout logo

Reply from 2Checkout

Hello! 
We appreciate you taking the time to review our services, and we apologize for any inconvenience you may have experienced. 

Could you please send us the email address used when the order was placed at support@2checkout.com? 
We'll gladly assist you in sorting this out! 

Looking forward to hearing from you!

Rated 4 out of 5 stars

Alex was courteous & patient all the…

Alex was courteous & patient all the while listening to my long-winded explanation of the issues I have with Bitdefender. Gave me a clear understanding of what his role is and was assuring in my moment of crisis.

I was very upset at the outset of the call. By the end of the call I was calm.

May 31, 2026
Unprompted review
2Checkout logo

Reply from 2Checkout

Hello! Thank you for sharing your experience and feedback with us! We'll make sure to pass it along to Alex, as well!

Rated 1 out of 5 stars

The product did't work

The product did't work, then I was charged 3 more times for products I did not order and They won't give me a refund.

May 25, 2026
Unprompted review
2Checkout logo

Reply from 2Checkout

Hello Kim! We appreciate you taking the time to review our services, and we apologize for any inconvenience you may have experienced. 

Please note that we have sent you a more detailed email. 
We kindly advise you to check it and reply if you need further assistance. 
We'll gladly assist you in sorting this out! 

Looking forward to hearing from you!

Rated 5 out of 5 stars

easy

easy, straightforward and answered my query immediately

May 25, 2026
Unprompted review
2Checkout logo

Reply from 2Checkout

Hi, Debbie! Thank you so much for sharing your feedback with us!

Rated 5 out of 5 stars

Absolutely great platform

Absolutely great platform. Robust, professional, quick customer service. I have been using it for 7 years and never had any problem. They handle every aspect of online business, issue invoices, receipts, accept wire transfers and handle tax regulations. Recommended to every business who wants to focus on their business and let 2Checkout do all the online order processing.

May 21, 2026
Unprompted review
2Checkout logo

Reply from 2Checkout

Hello! Thank you so much for this wonderful review and kind words! It's great to know that everything from invoicing to tax handling has worked seamlessly for you.

Rated 4 out of 5 stars

Good customer service

Good customer service

May 11, 2026
Unprompted review
2Checkout logo

Reply from 2Checkout

Thank you so much for your feedback, Joyce! We appreciate you taking the time to share your experience!

Rated 1 out of 5 stars

What a shockingly bad payment system

What a shockingly bad payments system. Support unhelpful. Simple answer is I'll take my buinsess elsewhere. Well done!

April 30, 2026
Unprompted review
2Checkout logo

Reply from 2Checkout

Hello Simon,

We appreciate you taking the time to review our services, and we apologize for any inconvenience you may have experienced. 

Please note that we have send you a more detailed email. 
We kindly advise you to check it and reply if you need further assistance. 
We'll gladly assist you in sorting this out! 

Looking forward to hearing from you!

Rated 5 out of 5 stars

I spoke to Rosa who handled my querry…

I spoke to Rosa who handled my querry very efficiently.
She quickly passed on the relevant details to Zonealarm.
I'm very impressed with 2Checkout !

April 30, 2026
Unprompted review
2Checkout logo

Reply from 2Checkout

Hello! Thank you for the kind words! We'll be sure to pass your feedback along to Rosa.

Rated 5 out of 5 stars

It was dealt with clearly.

April 30, 2026
Unprompted review
2Checkout logo

Reply from 2Checkout

Hi, Ted! Appreciate you taking the time to share your experience! We are happy to hear things were sorted out smoothly for you.

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