I recently ordered your Christmas tree branch sample kit. The package was delivered to my doorstep quickly & in excellent condition. The sample branches are ALL BEAUTIFUL & very Realistic. This... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Balsam Hill is a great company. It gives excellent customer service, and the trees it makes are beautiful and extremely realistic. I bought an unlit tree, decided I wanted one with lights, and Balsam... See more
We bought the 4.5 Balsam Fir Christmas tree after a lifetime of only having real trees. We were nervous, but the Balsam Hill website gave us lots of confidence, the shipping was very fast and the prod... See more
Normally I don't bother to leave reviews, but this company really impressed me. Their Christmas decorations were stunning. They are both beautiful and have fantastic quality. I purchased more and more... See more
Company details
Written by the company
Balsam Hill™ trees are inspired by nature and loved for years. At Balsam Hill™, we believe in the quality and workmanship of our Christmas trees and expect that their enduring beauty should be enjoyed over many seasons.
Contact info
Canada
- balsamhill.ca
4.6
Excellent
699 reviews
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Customer service was great
December 3, 2025
Manual is not in sync with current…
Manual is not in sync with current tree. Calling in for help took too long. Otherwise everything was great. Product great.
December 3, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Delivered to the wrong address
Delivered to the wrong address. Productive not worth the money. Very disappointed since the previous tree was beautiful.
November 26, 2025
Reply from Balsam Hill CA
Orders are processed and shipped to the address provided at checkout to ensure timely delivery, which is also why there’s a limited window for making changes. We understand that receiving a product at the wrong address is time-consuming, and our support team is happy to help resolve any delivery issues if you reach out by phone, chat, or email.
Very easy to assemble and looks great
December 3, 2025
There’s a reason people think Balsam…
There’s a reason people think Balsam Hill when they think faux trees. It looks great! Very life-like, which made me and my wife very happy, as we wrestled with our first Christmas without a live tree.
Our tree was delivered within 4 days of ordering, during the busy holiday shipping season.
December 3, 2025
The photo of the garland is not what I…
The photo of the garland is not what I received. False advertising!! Plus I was charged a fee to return the garlands that do not look like the one in the photo online!!
Very disappointed with the fullness of the garland as I have ordered trees and wreaths numerous times from BH! I should not have been charged $40 to return the three garlands that I ordered!!!
December 2, 2025
Reply from Balsam Hill CA
Thank you for sharing your feedback. We’re very sorry to hear that the garlands you received did not meet your expectations and that the return process caused additional frustration. Our garlands are shipped compressed to protect them during transit, and some reshaping or fluffing is often needed upon unpacking to achieve the fullness shown online. We understand how disappointing it can be when a product doesn’t match the images, especially for a valued customer like yourself who has purchased from us multiple times. Our Customer Service team is always happy to help with any concerns, including guidance on proper fluffing or returns.
Beautiful and very realistic Xmas tree…
Beautiful and very realistic Xmas tree that i received in a flash, thank you very much!
December 2, 2025
Needles are not realistic
For the amount we paid for a christmas tree I would expect the needles to be realistic.
November 25, 2025
Reply from Balsam Hill CA
Hi Miskha, thanks for sharing your feedback. We crafted our foliage using real branches as a model to create a lifelike look, though the texture can feel different from real needles. Fanning and shaping the branches can help achieve the full appearance you’re expecting. We also have step-by-step guides and videos on our website to make this easier.
Very eager to make things right for you.
Acknowledged my concerns(unhappy with the merchandise). Quick response(offered a full refund without hesitation). Important to them my experience was a good one. I will not hesitate to place an order in the future. Thank you, Lynn
November 25, 2025
HAPPY CUSTOMER
Website was great, order came quickly, wrapped up and packaged beautifully so my purchase would not bend, or break...quality was very good...
Very impressed, will definitely peruse the website and purchase again.
November 25, 2025
It was perfect
It was perfect. It arrived quickly and was easy to put together. And it looks great.
November 25, 2025
Beautiful star and great service
Beautiful star and great service, I got it fast and it was packaged really well
November 25, 2025
Great Product and Service, only wish it cost less.
Delivered quickly, well packaged and went together well. Expect to use for years. Hard to justify the price though.
December 2, 2025
Love my tree
November 25, 2025
Lights stopped working the day after I…
Lights stopped working the day after I bought the product
December 2, 2025
Reply from Balsam Hill CA
Thank you for sharing your feedback, Angela. We’re glad you received your Frosted Fraser Fir Garland, and we’re sorry to hear about any issues with the lights or fullness. Please note that our garlands are compressed for shipping to ensure safe delivery, which can affect initial appearance and light distribution. With a little fluffing, the garland should regain its intended fullness. If any lights or sections are not functioning as expected, our Customer Service team is happy to assist with troubleshooting or a replacement.
Had to call 4x to get help with a …
Had to call 4x to get help with a return and wait on the line for 45 minutes. Product is quite nice but pricey. Sl waiting for my refund.
December 2, 2025
Reply from Balsam Hill CA
Hi Lynne, thank you for sharing your feedback. We’re glad to hear you’re enjoying the product. During peak season, our support lines can experience high call volumes, which can result in longer wait times, and we appreciate your patience. Refunds are processed within a few business days once the return is in transit back to us, and our team is happy to confirm status or assist further if needed.
Expérience was easy
Expérience was easy. Details online wwre great. We ordered a tree and garland on Sunday afternoon and the tree and garland were delivered on Tuesday! Happy with the "real look" and quality. Will have for many years !
December 2, 2025
Recommend the 7.5 ft BH Balsam Fir LED with Clear Lights…
Purchased the 7.5 ft BH Full Balsam Fir tree with LED clear lights a the beginning of December. It is beautiful and looks very realistic. You would have to touch the branches to know that it is not a real tree. Easy to assemble and the fact that it is pre-lite was a huge time saver.
November 25, 2025
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