bee.network 

Buses unreliable, and badly timed when they turn up. The customer "service" is non existent. I am still waiting for a reply to my complaint from 6 weeks ago. Also sent them a reminder about it a month ago. Andy Burnham needs to get a grip, this is utterly useless. There is no chance of giving up our cars with this service. Since the new timings, I am using the car more to give lifts to family. Customer service who don't respond at all : well I find that rude and offensive. I'll be back to report how this progresses...what do I have to do ? Let's see if they reply within a year, :))))))))))))))))

It's a disgrace to other people to vape on the bus. It says on their website that it's prohibited, but no actions taken!! It doesn't even have a clear sign for no vaping on the bus! Why me and everyone else have to breath in those chemicals?!! They don't even care about kids! I will not leave it like that!

Still a disgusting service 471 Rochdale to Bolton-Bolton to Rochdale nearly every morning this bus is late clowns for drivers and it's even worse after 4pm on these buses it clearly states accountability and reliability what a joke bet nobody has been sacked

It is shit servic, has been waiting for hours , no bus didnot turn up

Hi my name is Mr martin cook 162 lumb lane droylsden Manchester M42 7lj telephone number 07526526506, I sent my bus pass renewal form in on 3rd October signed for, we are now on the 20th November that's 7 weeks tomorrow my bus pass runs out shortly I've complained by phone and email but still haven't received my bus pass i wish to make a official complaint and need to know why you haven't sent my buss pass that cost me £50 to be signed by my GP plus cost of postage and transport to and from my doctors and post office you state it takes up to 4/6 weeks is 7 weeks tomorrow please contact me A.S.A.P by email confirmation if no reply i will need to contact trading standards best regards, Mr Martin cook, dated 20/11/24. Never no buses never on time you can't even track them they turn off there WiFi everyone is complaining service is worse now that ever, they tell you to apply for a renew bus pass
2 weeks before it runs out it took 7weeks for mine so this is misleading the public false advertising updated 21/11/24

Sent from AOL on Android

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Early morning service V1 Leigh-Manchester, very low temperature inside of the bus, frozen condensate on bus ceiling and sides inside. It takes about an hour to get Manchester from Leigh and all this time you have to sit in the fridge, that's awful service.

Terrible staff always rude and disrespectful there was a staff member called some strange name that was too hard to understand called me stupid and made fun of me to other passengers after me telling him that the diversion was no longer active and he did not let me off at the stop that the 98 always stops at and then I said can you let me off at stand D because you missed my stop he just laughed at me and ignored me this was on the 472 service which usually has alright bus drivers and when I tried to explain that my next bus left at 1514 he would not open the doors until 1514 when we arrived at 1512 because i told him that

More about the company, buses are always late people are rude and there is never a timetable for any bus that actually makes sense

Rediculous service bus no 59 on bury new road always you have to wait more then 30 min
It’s showing on google bus Coming this time but never ever come on time
Should be improve
I thought after change to bee network service will be good but same as previous bus service
Never ever trust on this service if you are going anywhere important

Registered for the terribly designed web site. Could log in on my laptop, but the mobile version and the app refused access, saying the password was wrong. Could log in to the desktop version on the phone, but not the mobile version.
Contacted user support. Options for support didn't include problems with logging in. Finally got through to a rude, arrogant, aggressive individual who couldn't understand the problem and wouldn't listen. Permanently on the defensive and clearly making up reasons for my non-access. At one point they said "If you bothered to listen you would have heard me say 'may' m-a-w may." Had to hang up before my head exploded.

According to this individual, accounts for the app and website are not connected (which doesn't explain why the desktop version of the website allows login, but the mobile version of the same web site does not).

If this information is true, the system is even more useless and shambolic than I first thought.

To sum up, the website and app are not fit for purpose and the customer support 'service' is beyond useless. What an absolute disgrace. If I was allowed to give no stars I would.

610 turns up when it feels like, at least 3 -5 times a month I have to get a taxi to work because your bus has not turned up, or over 15 minutes late. That's £10 for every taxi on top of the £85 I pay you for poor performance. waste of tax payers money. No information given on the app or online, it's shameful, bring back the old services. The commitments posted on the bus and bus stops are clearly lies, genuinely the worst bus service I've encountered so far.

One bus an hour! This is what it seems like. Two days on the trot buses are not showing up. Thats from bolton interchange and back in. 511, 471, 607, 20. These seem be every hour. For the head ache keep to the times on both app and bus stops or change the times altogether. This isnt great for people who work and have school. Why is all public transport not reliable?

The worst experience ever. No buses, contact team a shower of .... App a total waste of time.Whoever controls the time keeping should be sacked.

My daughter needs to get 2 buses to school each day, the 471 from Heywood to Rochdale to connect with the 436 to Crompton House School, she started going out to catch the 471 due at 07:27 but this failed to appear on time, the next bus would have caused her to miss the connection for the 436 at 07:58 so she started going out for the 471 due at 07:15. This morning she did just that and the bus did not turn up so my wife had to take her to Rochdale by car, within a minute or so of my wife picking her up a bus turned up closely followed by another, the promise of a good bus service has left me in little doubt of the service being delivered and causes a lot of anxiety with my daughter which is affecting her education. how is this meant for us to rely on public transport and encourage us to abandon the car for transport.

Chris has been really helpful from the Customer Service team. I was having issues with buying travelcards on the get me there card/bee card and it didn't get updated when tapping on the smart reader. Chris has been able to resolve the issue and also arrange the refund. Many thanks for your support, Chris!!

Bee Network and Stagecoach are reallyyyyyyyyy bad
I’ve literally late to my college and school so any times
And today the times says the bus (81) will come at 09:04 but it comes at 09:57 and I late to my college
This is the worst bus that I’ve ever seen in my life

Had to post to thank the lady driver on the 22 bus yesterday coming from Monton into Swinton who stopped 2 stops after I got off to allow a lady who found my handbag on the bus to give it to me, thanks to the lady who got off to give it me but also thanks to the lady driver for stopping and letting her do this.. Brings back some faith in human nature, I was close to tears THANK YOU

I recently purchased a weekly ticket for the wrong zone by mistake and requested a refund. What followed was one of the worst customer service experiences I've ever had. Over the course of five separate phone calls, I spoke with the same person each time, but received different and conflicting information on every single call. They would ask me to wait while they "checked something," leaving me on hold for up to 30 minutes before I eventually gave up.

Emails I've sent regarding the issue have gone completely unanswered, which adds to the frustration. The whole process has been exhausting and unprofessional.

In contrast, when I had a similar issue in London, it was resolved with a simple phone call in minutes. Manchester's transport service needs to seriously improve its customer support. As of now, I’m left without a refund and no clear resolution in sight.

I paying close to thousands of pounds a year for this service, congratulations.

Having recently moved to Manchester from London, I can confidently say that the Bee Network, which operates the yellow buses here, is one of the worst public transport services I’ve encountered in the UK.

First of all, their app is practically useless. It fails to provide accurate bus times and leaves you stranded, constantly refreshing and hoping for a miracle. In almost every other city I’ve visited, there are digital signs at bus stops displaying accurate bus numbers and timings. But in Manchester, you're left relying on unreliable app updates or vague timetables at the bus stop. I’ve had to wait for over an hour on multiple occasions for buses that are supposedly running every 15-20 minutes, according to the signs.

The inconsistency doesn’t stop there. When buses do finally arrive, the service is often interrupted mid-route. For example, traveling from Cheetham Hill to the city centre regularly involves unnecessary driver changes, adding more delay to an already painful experience. Waiting at Abraham Moss Centre Stop A has become a test of patience – buses simply don’t show up. There’s no construction, no road blockage, just pure incompetence.

To make matters worse, compared to any other public transport in the UK, the Bee Network is one of the most expensive options out there. It’s absolutely ridiculous to pay more for a service that’s this unreliable. Manchester deserves better.

Buses never come on time. The 52 I had to catch went past 3 times day ng it was too full. Too full for one more person!! Never rely on it

I've been waiting for more than 45 min for the bus (216 or 230) in Great Ancoats and not even 1 passed. More than 45 minutes for any of those two options and I'm giving up since now I late and can't wait anylonger. Now I understand why Great Ancoats is soooo jammed with cars. You can't relly on the public transport in this city.