Buses unreliable, and badly timed when they turn up. The customer "service" is non existent. I am still waiting for a reply to my complaint from 6 weeks ago. Also sent them a reminder about it a month... See more
bee.network
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See what reviewers are saying
Rediculous service bus no 59 on bury new road always you have to wait more then 30 min It’s showing on google bus Coming this time but never ever come on time Should be improve I thought after... See more
Early morning service V1 Leigh-Manchester, very low temperature inside of the bus, frozen condensate on bus ceiling and sides inside. It takes about an hour to get Manchester from Leigh and all this t... See more
Chris has been really helpful from the Customer Service team. I was having issues with buying travelcards on the get me there card/bee card and it didn't get updated when tapping on the smart reader.... See more
You should know
Terrible
Waited an hour and even then it wasn’t the right bus. They claim buses are safe but it’s really uncomfortable having to play musical chairs to get away from people vaping and smoking. Absolutely terrible services are buses. Please improve, date of experience? Every day.
This new bus service on the V1 is…
This new bus service on the V1 is dreadful and shocking,
I had to catch a V2 from Manchester to Leigh because the V1 bus we're all nonexistent, l had then to get off at hough lane and had to wait for over one hour for the V1 to arrive four v1 buses didn't arrive or were cancelled, its a good job that I'm retired and don't have to depend on the service to commute to work every day I would probably have lost my job by now.
Why doesn't Andy Burnham and his merry crew stop wasting our money having all the buses painted yellow and instead use the money on more bus services, and start thinking off the environment like we are constantly being made aware
Bee Bus Network Unreliable and the buses are full of rubbish
I finished my shift at 10pm, two buses didn't turn up on the Leigh to Wigan route. 22.08 and the 22.38. I'm back in work at 07.15 tomorrow so gonna have less than 5 hours sleep, as I have to get up at 5 to get to work for 07.15. This is ridiculous.#beebusnetwork 🤬🤬no indication on the app, that they aren't turning up either. It gives you a time like it's on its way, then nothing. Thought they were suppose to be improving the buses?! Unbelievable. One rolls up at 23.20. No apologies. Totally unreliable. Bus is full of rubbish too. Leaves people vulnerable and in this freezing weather, I find it horrendous. Bring back Stagecoach! Better service and their app actually told you where the buses a where and on route. It also told you if it was cancelled Total disgrace. All that you get as an explanation is they are short staffed.
Charged us 4 times on the app for one…
Charged us 4 times on the app for one ticket... total joke Burnham
absolute rubbish service i mostly catch…
absolute rubbish service i mostly catch no8 between Manchester and Bolton ts pot luck if one turns up, i,m looking at the schedule now it says one in 10 minutes 13 and 15 minutes, Ive been on one bus more than once were two number 8 buses have been piggy backing each over joke, if they are in front of schedule they should wait at the bus stop till the time they are supposed to leave end of problem no rocket science.
Waiting ages for the v1 the queue was…
Waiting ages for the v1 the queue was filled intercepting the other stop and when I finally got on he rejected my 2 pound for a single so I asked for a day rider instead and his attitude was a disgrace he threw the 2 pound back under the barrier at me and gave me a single ticket and I ended up not being able to use it and say the excuse he already printed it but then he gave me a day rider instead costing me a fiver so a day rider for a one way trip. Thanks. We've all got a lot on but attitudes are not necessary especially after waiting over half an hour for the bus to come. The bee network is nice I like the idea of it with security but if this is going to be the case with attitudes I think I'd rather walk it manchester from Leigh. Stagecoach is still looking better.
Very bad service especially 22 towards…
Very bad service especially 22 towards Trafford Centre or bolton. Never get it on time. Sometime even bus doesn't show up till the time of next bus.
524 service did not deserve even 1…
524 service did not deserve even 1 star. This is only 1 bus rote towards Radcliffe station from Bolton and way back. Never ever on time, trying to catch bus at 6:01 From Radcliffe to be at work for 7am and every day I am unable to get on time. After work is even worse. 1h or more waiting for a bus 🤦🏻♀️😭 . Befor bee network was bad but now is worst
The 36 service is shocking
The 36 service is shocking. I have to get on the bus at 6:37 otherwise I won’t get into town for 2 hours. But on a Wednesday it is crazy busy so decided to get up an hour earlier and get the earlier bus. Not only did I have to wait outside for an hour for the bus to show but 2 not in service buses that would have been at the regular time drove past. This is not okay. I have paid money for a bus pass and they never show up on time. Now it is going to take me 2 hours to get into Manchester and it’s messed up my whole day. Thanks a lot bee network. Please get it sorted. There needs to be more 36s it’s so unfair.
Utterly disappointed in the V1 and V2…
Utterly disappointed in the V1 and V2 bus service since it’s become a public owned company. Yet another day my wife is waiting to come home and another hour with no bus or one that packed. It’s a daily repeat and the app is a load of sh**. Leaving women and vulnerable people standing at bus stop hours on end. The app say 3 mins, then 20, then cancelled then 5 mins. Who is actually in charge here as it’s appalling service now.
Personally this was the biggest mistake you have made by moving the service. Also customer service is appalling as no one ever reply’s to anyone who’s complaining, it’s like you don’t care about the public. When is this going to change for the better. People just want to get to work and get home in time and safe.
An hour delay for the v1 this morning…
An hour delay for the v1 this morning at Leigh bus station going towards Manchester. AN HOUR!!! It is not the first time the bus is late, it is constantly late and even when u get on the bus, the journey time is longer than expected.
The app is unreliable
Ever since going over to the BeeNetwork the, buses are worse. The app is unreliable, the buses are either late or don't turn up at all. No wonder people rely on cars.
Service worse than its start up
Leigh bus services have completely failed to deliver the BEE network is a shambles and its app only gives you the timetable the bus is scheduled then it does not turn up. At Leigh bus station the electronic notice board states all busses on time so again incorrect information.
Please Andy Burnham try to get home from Manchester on the 35
Ridiculous so inconsistent it’s untrue
Ridiculous so inconsistent it’s untrue. App says they are running then don’t turn up. Quite concerning that a bus drive gets on and doesn’t know how to start the bus and they are in control of our safely. Half of them don’t know routes.
Bee network doesn’t take responsibility or ownership, nobody cares or knows anything and then smoke screen the bad service with a good news review.
Every week before and after work always…
Every week before and after work always late late and late and the app is even awful can't even see where the bus is either useless 😒 the 521 always on time but unfortunately not the bee network service they need to sort it out also on a Sunday as no traffic and still yet late just a joke
Arrived at bys stop to catch 11am bus…
Arrived at bys stop to catch 11am bus to wigan which should run every 20mins bus finally arrived 11 40 since on bee network service has gone from reasonably reliable the most u nreliable thanks Andy Burnham you really have mucked up our bus service!
I am very sad
3. November 16:00 l finished my work. l went to the Leigh bus station to catch No.8 bus. 17:33 and l still waiting for the No. 8 bus from 16:10. That is a greeeeaaaat service. I hope everyone hear the sarcasm in my voice.
It’s awful
It’s awful! I work in Manchester centre and take the V buses to get to work. This morning a whole 16 of us stood at a station and waited for 20 minutes so far, 4 buses drove past us full to the brim, 1 stopped and took merely 1 customer leaving all of us standing!!!!
4 buses arriving within close interval and none could take us. I can hardly feel any improvement on the bus, same old, awful experience for people who actually want to make a difference by travelling to work in public transport (I could actually drive in instead)!
So gutted I am going to be late for work again this morning! You can tell this isn’t the first time I have experienced missed bus schedule, delayed bus, and struggled to get on a bus!
Aboslitley terrible I'm late for work 3…
Aboslitley terrible I'm late for work 3 days a week 575 no show at 4 minutes past six and when it does show up its ten mins late people depend on these busses to get to work times are hard enough as it is without being docked and getting warning for things that are put of yours hands shame on you
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