Food brilliant but the site in general looks like it’s not cared for anymore. Whats happened? Rubbish everywhere!!! Bins all full.. staircases to car park and inside area near Asda is absolutely filth... See more
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Beautiful location and unique experience. It was so nice to go somewhere completely different to the norm. We visited on a Friday night and ordered a bottle of prosecco, followed by food. We ordered a... See more
Company replied
For the last 4 years BEAR coffee has been consistently good, despite the regular change of the source of the beans. Whoever chooses the coffee knows what they are doing. I stopped having sugar in my... See more
Company replied
Looking for somewhere in Derby for an early breakfast & struggled. We then saw Bear on Irongate which looked inviting-opened at 8am. Popped our heads in to ask & Ollie could not have been more pleasan... See more
Company details
Written by the company
BEAR is an award-winning independent brand offering an elevated coffee experience ‘in-store’ and ‘at home’.
Contact info
HQ, 7 Iron Gate, DE1 3FJ, Derby, United Kingdom
- 01332725146
- info@bemorebear.co
- bemorebear.co
4.2
Great
683 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent Bear!
The staff were very helpful and the food was excellent. It was also the first time that I had tea made from tea leaves; delicious! There was also no “rush” to finish our lunch quickly!! Would certainly have no hesitation in recommending this ‘Bear’ for a lunchtime location.
October 21, 2022
Reply from BEAR
Thanks so much for the great review! So pleased to hear that you had a fab time :) Already looking forward to seeing you again very soon!
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No Tater Tots
Didn’t have what we ordered. Had to be given a refund. Wrong food was brought to the table. Waited quite a while for the hot drinks. Food was lovely though.
Everywhere was very clean and the servers were friendly.
October 31, 2022
Reply from BEAR
Thank you for taking the time to review us, however I'm sorry to hear that there were a couple of improvements to be made that would have made your visit more positive. I can only apologise for the stock issues and the mix-up with your order - please rest assured that I will pass your feedback on to our Senior Management for them to look in to with the team, and provide any extra training and support wherever required.
Nevertheless, it's great to hear that you enjoyed everything you tried! Thank you again for taking the time to provide us with this feedback. I really hope you'll come and see us again, and allow us the opportunity to provide you with the great service and products that we're so proud of! :)
Disappointed, bland and stale coffee...
First time trial of these pods and very disappointed, pods don't sit properly in my machine and all types of coffee have a very muted and almost musty taste to them like the coffee inside is rather old and stale. Many other compostable pods out there and won't be ordering these again.
October 21, 2022
Reply from BEAR
Thanks for the review, Andrew! It's sad to hear that you didn't like our coffee pods as we, and many of our wonderful customers absolutely love them.
We serve stacks of coffees across all of our stores every day - our coffee is of incredibly high quality and is expertly roasted. Maybe our coffee just wasn't quite the flavour profile you were looking for!
Either way, thanks so much for trying our 100% compostable coffee pods!
Drinks and company
October 21, 2022
Reply from BEAR
Thanks for taking the time to review us! If you have any feedback to help us reach 5 stars next time, please let us know :) Hope to see you again soon!
Reply from BEAR
Oh this is so great to read! Thank you for the lovely review, we're already looking forward to your next visit! :D
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They are nice like the fact compostable…
They are nice like the fact compostable but tend to stick in machine as very soft.
October 17, 2022
Reply from BEAR
Thanks for the review! It's great to hear that you're enjoying our pods, however I'm sorry to hear that you've found them to stick every now and again.
We test our pods on a number of different branded coffee pod machines, but it's difficult to cater to all of them perfectly. If you don't mind popping a quick email to orders@bemorebear.co with your coffee machine make & model, this would be incredibly helpful for us in terms of developing our product! Apologies again that you found our pods to stick slightly occasionally - I hope that this doesn't put you off continuing to use them every now and again!
what a fantastic place
what a fantastic place: great staff, excellent coffee, really good food; I thought it was all really impressive
October 6, 2022
Reply from BEAR
Oh this is so great to read! Thank you for the lovely review, we're already looking forward to your next visit! :D
Reply from BEAR
Thanks so much for the great review! So pleased to hear that you had a fab time :) Already looking forward to seeing you again very soon!
Reply from BEAR
Thank you so, so much for the amazing support and wonderful review! It's great to receive such fab feedback :) Happy brewing!
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We've been to Bear in a few locations
We've been to Bear in a few locations. I absolutely love their coffee! On different occasions different experiences, but the staff are always very friendly. Better to me, in Derbion! Clean environment, food cooked well and staff super.
October 7, 2022
Reply from BEAR
Thanks for the fab review! It's great to hear that you always enjoy your visits - we always love having you :) Can't wait to see you again soon!
Kitchen staff and customer service
I’m a regular at bear for coffee but this visit was disappointing where I came with my young children for brunch. I asked if we could have children’s pancakes but with the fruit and syrup separate and not on top (as I know my 4 year old would not eat it). It arrived with it all on top and so I asked them again if they wouldn’t mind redoing or moving what they could as I explained that’s what had been requested . I watched the waitress relay this to the kitchen staff who was so angry and annoyed by this and looking over at our table shaking his head in disgust . It made us feel really uncomfortable and as though we were a massive inconvenience. The waitress was a young girl and was just doing her job so we didn’t complain as it was not her fault - but it’s really put us off eating here again along with value for money (it was just short of £60 for a family of four to have a basic breakfast and two of those were kids meals).
October 2, 2022
Reply from BEAR
Thanks so much for taking the time to review us, however I'm really sorry to hear that, after so many positive experiences with us, your most recent visit to us left you feeling disappointed.
As a brand, we pride ourselves in delivering a consistent, premium product and level of service, so it's heartbreaking to hear that this didn't come through during your visit. We work hard to ensure that all of our spaces are welcoming, comfortable and inclusive to all, so we'd hate to think of you being made to feel like you were an inconvenience in any way!
Please rest assured that I will pass your feedback on to our Group Head Chef and our Store Management team for them to look in to and resolve.
I'm so sorry again. It's really heartbreaking for us to hear that after so many great visits, this isolated incident (frustratingly preventable on our part!) has caused your view on our store to change.
I really hope that this - along with your memories of fab previous visits - help to show that this blip is an unfortunate one-off and you'll come back to see us again soon. We'd love for you to give us the opportunity to show you our usual great service and products, and let us restore your faith in BEAR! :)
the waitress lily gordon from the…
the waitress lily gordon from the Northwich store was incredible helpful and kind she couldn’t have done more for me and the rest of the store i saw her help a dipole and she was incredible
October 9, 2022
Reply from BEAR
Oh this is so great to read! Thank you for the lovely review, I'll definitely pass this on to the team. We're already looking forward to your next visit! :D
Lovely food and staff
Very friendly staff, lovely food and a great atmosphere. Will pop in again, for sure
October 7, 2022
Reply from BEAR
Thank you so, so much for the amazing support and wonderful review! It's great to receive such fab feedback :) Looking forward to seeing you again very soon!
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Always a 5 star experience at Bear!
Always a 5 star experience at Bear!! Great coffee, amazing food, lovely team - just everything is brilliant. Only downside is I don't have a Bear in my home town!! Already planning my next visit :)
September 29, 2022
Reply from BEAR
Oh this is so great to read! Thank you for the lovely review, we're already looking forward to your next visit! :D
Reply from BEAR
Thanks so much for the great review! So pleased to hear that you had a fab time :) Already looking forward to seeing you again very soon!
Reply from BEAR
Thanks so much for the great review! So pleased to hear that you had a fab time :) Already looking forward to seeing you again very soon!
Reply from BEAR
Oh this is so great to read! Thank you for the lovely review, we're already looking forward to your next visit! :D
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Reply from BEAR
Thanks so much for the great review! So pleased to hear that you had a fab time :) Already looking forward to seeing you again very soon!
Good food and friendly service
September 6, 2022
Reply from BEAR
Thanks so much for the great review! So pleased to hear that you had a fab time :) Already looking forward to seeing you again very soon!
Reply from BEAR
Thank you so, so much for the amazing support and wonderful review! It's great to receive such fab feedback :)
Happy brewing!
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