Food brilliant but the site in general looks like it’s not cared for anymore. Whats happened? Rubbish everywhere!!! Bins all full.. staircases to car park and inside area near Asda is absolutely filth... See more
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See what reviewers are saying
Beautiful location and unique experience. It was so nice to go somewhere completely different to the norm. We visited on a Friday night and ordered a bottle of prosecco, followed by food. We ordered a... See more
Company replied
For the last 4 years BEAR coffee has been consistently good, despite the regular change of the source of the beans. Whoever chooses the coffee knows what they are doing. I stopped having sugar in my... See more
Company replied
Looking for somewhere in Derby for an early breakfast & struggled. We then saw Bear on Irongate which looked inviting-opened at 8am. Popped our heads in to ask & Ollie could not have been more pleasan... See more
Company details
Written by the company
BEAR is an award-winning independent brand offering an elevated coffee experience ‘in-store’ and ‘at home’.
Contact info
HQ, 7 Iron Gate, DE1 3FJ, Derby, United Kingdom
- 01332725146
- info@bemorebear.co
- bemorebear.co
4.2
Great
683 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Turned away from a half empty cafe
We arrived for coffee and cake at 2pm on Saturday afternoon. Taking my 75 year old mum out for a small walk after an operation. Despite there being plenty of spare tables inside we chose to sit outside due to my mums fear of covid. When we went in to order we were told they were not allowing any more customers as they were too busy. I informed them we just wanted coffee and cake (not lunch) and that my mum had struggled to get there but were told they could not serve anybody else. We then had to get my mum to walk again to an alternative cafe. The amount of spare tables in the cafe did not reflect them turning away business and we weren’t even told that it may be a wait for the coffees as they were busy - it was a case of ‘no - we’re not taking any more customers’ - very disappointing.
September 10, 2022
Unprompted review
Reply from BEAR
Hi Sarah,
Thank you for taking the time to come and see us and for writing such a thorough review. However, I'm sorry that you were disappointed with the experience you had with us recently. As a brand, we pride ourselves in delivering a consistent, premium product and level of service, so please rest assured that we are currently investigating this slip in standards as a matter of urgency.
Please rest assured that I will pass your comments on to our Senior Management for them to look in to the service you received from our team - as a brand, we pride ourselves (and often receive lovely compliments about) our high standards of service, so it's really disappointing for us to hear that this didn't show through during your visit.
Please pass on our very best wishes to your Mum, we hope she has a speedy recovery following her operation!
I really hope you'll come back to try us again soon. We'd love the opportunity to show you the great products and service that have earned us such a great local reputation!
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Great food and lovely view of the river.
September 6, 2022
Reply from BEAR
Thanks so much for the great review! So pleased to hear that you had a fab time :) Already looking forward to seeing you again very soon!
A lovely café bar
A lovely café bar to eat, drink, rest and actually enjoy work! I spent a relaxing hour or so logged into work. The coffee was excellent and the service first class. A friendly atmosphere and one to which I'll definitely return. Thank you and see you all soon
September 2, 2022
Reply from BEAR
Thanks so much for the review! We're so glad that you came to try us out and had such a great time :) If there's anything we could do differently next time to make sure we reach 5 stars, please let us know. Can't wait to see you again very soon!
Online
Ordered trial pack online - came quickly and tasty coffee pods which are composable
August 23, 2022
Reply from BEAR
Thank you so, so much for the amazing support and wonderful review! It's great to receive such fab feedback :) Happy brewing!
Nice coffee
Nice coffee, not v strong. BUT pods keep getting stuck in our Nespresso machine.
August 30, 2022
Reply from BEAR
Thanks for the review! It's great to hear that you're enjoying our pods, however I'm sorry to hear that they're occasionally getting stuck in your machine.
We test our pods on a number of different branded coffee pod machines, but it's difficult to cater to all of them. If you don't mind popping a quick email to hattie@bemorebear.co with your coffee machine make & model, this would be incredibly helpful for us in terms of developing our product!
Apologies again that you found our pods to jam occasionally - I really hope that this doesn't put you off using our product completely, and that we'll hear from you with the extra info about your coffee machine to help us solve what might be going wrong.
Best wishes,
Hattie
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A lot of the capsules pour very slowly
A lot of the capsules pour very slowly. Even when pressing lungo an espresso size would eventually cone out. Glad I didn't pay full price or I would be gutted
August 25, 2022
Reply from BEAR
Thanks for taking the time to review us, Chris! However I'm really sorry to hear that you found some difficulties with the pods pouring slowly. We test our pods on a number of different branded coffee pod machines, but it's difficult to cater to all of them. If you don't mind popping a quick email to orders@bemorebear.co with your coffee machine make & model, this would be incredibly helpful for us in terms of developing our product!
Apologies again that you found our pods to extract slowly - we're a small business and we're always looking for ways to improve, so any extra info you can give would be massively helpful! Thanks again :)
Reply from BEAR
Thank you so, so much for the amazing support and wonderful review! It's great to receive such fab feedback :)
Delicious cake
Delicious cake, coffee and fizz. Perfect break from shopping. Thank you
August 14, 2022
Reply from BEAR
Thanks so much for the great review! So pleased to hear that you had a fab time :) Already looking forward to seeing you again very soon!
Product was poor
Product was poor. Coffee granules leaked out during extraction. And coffee drink was very weak.
August 14, 2022
Reply from BEAR
Thanks for taking the time to offer us this feedback! However I'm sorry that you weren't such a fan of our coffee pods. We are always looking for ways to improve and develop our pods so please rest assured that I will pass your comments on to our product development team for their consideration.
As a speciality coffee brand, we carefully roast all of our coffees to highlight the natural sweetness and delicious flavour profiles within the beans, which is why our pods have a ‘lighter’ flavour than many other more darkly-roasted pods that you may have tried before. We appreciate that our coffees are different to the average Nespresso® pod, but we’re so proud of the way we’ve managed to hold on to our signature delicious BEAR coffee taste that is served and loved by customers across all of our stores!
To really get the most out of your remaining BEAR pods, we recommend using 2x pods to create a 6oz coffee (we love using them to make Flat Whites - you can do this at home by steaming and adding your preferred milk, or instead just pour it all over ice for a summer cooler! ☀️☕️).
Thanks again for the feedback!
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Sorry but this coffee does not taste…
Sorry but this coffee does not taste nice, watered down taste. Delivery etc was good.
August 14, 2022
Reply from BEAR
Thanks for the review and feedback, however I'm really sorry to hear that you weren't a fan of the taste of our coffee pods. As a speciality coffee brand, we carefully roast all of our coffees to highlight the natural sweetness and delicious flavour profiles within the beans, which is why our pods have a ‘lighter’ flavour than many other more darkly-roasted pods that you may have tried before. We appreciate that our coffees are different to the average Nespresso® pod, but we’re so proud of the way we’ve managed to hold on to our signature delicious BEAR coffee taste that is served and loved by customers across all of our stores!
To really get the most out of your remaining BEAR pods, we recommend using 2x pods to create a 6oz coffee (we love using them to make Flat Whites - you can do this at home by steaming and adding your preferred milk, or instead just pour it all over ice for a summer cooler! ☀️☕️).
Thanks again for the feedback!
I really liked the coffee from the…
I really liked the coffee from the pods. Small downside what is that they were made from plastic- which my Nespresso machine doesn’t particularly like! it likes aluminium pods.
but they are good for the planet so that’s good for me ⭐️
August 12, 2022
Reply from BEAR
Thanks so much for the review and feedback, Hannah! We're always looking at ways to improve our product so please rest assured that I will pass your feedback on to our product development team!
It's really great to hear that you're loving the taste of our pods though 😊 Happy brewing!
The coffee pods I received at home…
The coffee pods I received at home taste like carton, definitely would not recommend buying them! I have tried three different flavours and none of them tastes like coffee!
August 12, 2022
Reply from BEAR
Thanks for the review and feedback, however I'm really sorry to hear that you weren't a fan of the taste of our coffee pods.
As a speciality coffee brand, we carefully roast all of our coffees to highlight the natural sweetness and delicious flavour profiles within the beans, which is why our pods have a ‘lighter’ flavour than many other more darkly-roasted pods that you may have tried before. We appreciate that our coffees are different to the average Nespresso® pod, but we’re so proud of the way we’ve managed to hold on to our signature delicious BEAR coffee taste that is served and loved by customers across all of our stores!
To really get the most out of your remaining BEAR pods, we recommend using 2x pods to create a 6oz coffee (we love using them to make Flat Whites - you can do this at home by steaming and adding your preferred milk, or instead just pour it all over ice for a summer cooler! ☀️☕️).
Thanks again for the feedback!
Easy ordering, great coffee!
Easy ordering, super fast delivery and great tasting coffee- what more do you need! Will be back for more soon :)
August 9, 2022
Reply from BEAR
Thank you so, so much for the amazing support and wonderful review! It's great to receive such fab feedback :)
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amazing coffee
amazing coffee. Amazing server and amazingggg ambiance. Can say i am a regular now!
August 7, 2022
Reply from BEAR
Thanks for the fab review! It's great to hear that you always enjoy your visits - we always love having you :) Can't wait to see you again soon!
I didn't like the taste of any of the 3…
I didn't like the taste of any of the 3 options I was sent. I think the paper layer that holds the coffee in creates a bad taste.
August 6, 2022
Reply from BEAR
Thanks for the review and feedback, however I'm really sorry to hear that you weren't a fan of the taste of our coffee pods. As a speciality coffee brand, we carefully roast all of our coffees to highlight the natural sweetness and delicious flavour profiles within the beans, which is why our pods have a ‘lighter’ flavour than many other more darkly-roasted pods that you may have tried before. We appreciate that our coffees are different to the average Nespresso® pod, but we’re so proud of the way we’ve managed to hold on to our signature delicious BEAR coffee taste that is served and loved by customers across all of our stores!
To really get the most out of your remaining BEAR pods, we recommend using 2x pods to create a 6oz coffee (we love using them to make Flat Whites - you can do this at home by steaming and adding your preferred milk, or instead just pour it all over ice for a summer cooler! ☀️☕️).
Thanks again for the feedback!
Reply from BEAR
Thanks, Sam! Happy brewing!
Great place for coffee and food
Great place for coffee and food. I use the Irongate site and the one in Derbion. Different and dead tasty food. Coffee is really smooth and my wife who only drinks decaff says its one of the best she has had.
August 5, 2022
Reply from BEAR
Thank you so much for the fab review! So pleased that you always have a fab time and your wife loves our decaf coffee as much as we do! :D Already looking forward to seeing you again soon :)
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Reply from BEAR
Thanks so much, Martine! Looking forward to seeing you again soon :D
Swift & comfy.
Swift, polite service, good coffee & tasty cake. Comfy seats & not hurried out. Thank you.
August 2, 2022
Reply from BEAR
Thanks so much for the great review! So pleased to hear that you had a fab time :) Already looking forward to seeing you again very soon!
BEAR Northwich to the rescue!!
BEAR Northwich came to my rescue as I needed good bandwidth/WIFI as part of my job, as my internet provider had severe performance issues.
Coupled with excellent coffee, superb menu range and fantastic customer service...it was a great experience!
Purely as I was on calls, the music was a little loud but obviously was suitable for the ambience of all other customers.
BTW - the bubble & squeak was sublime!
August 2, 2022
Reply from BEAR
Oh this is so great to read! Thank you for the lovely review, we're already looking forward to your next visit! :D
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