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Ben's Bus Ski Transfers Reviews 

3,459
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 450 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the straightforward booking process and user-friendly website, making transfers easy and hassle-free. Many people highlight the reliability and efficiency of the service, noting comfortable and well-driven buses that ensure a smooth journey. Reviewers frequently commend the staff for being helpful, friendly, and accommodating, especially when managing booking changes or unexpected situations. The service is also appreciated for its competitive and affordable pricing, offering a cost-effective solution for ski transfers. However, some customers also noted issues with bus delays, with transfers running late and impacting travel plans. A few other people also felt that communication and assistance were lacking when problems arose, leading to frustration and disorganization.

What people talk about most

Service

People report positive experiences with service, often highlighting its reliability, efficiency, and... See more

Booking process

Reviewers highlight positive aspects of the booking process, consistently describing it as easy and smooth,... See more

Staff

Consumers find staff to be positive, highlighting their helpfulness, efficiency, and friendliness. Many... See more

Price

Customers consistently note positive experiences with price, often describing it as reasonable, competitive,... See more

User experience

Clients share positive opinions on user experience, frequently describing it as straightforward, easy, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy to book and good to have ‘warnings’ about how lucky I am to be skiing for a few weeks. I appreciate your advice about having the site 'auto-filling' personal details such as emails and phone numb... See more

Company replied

Rated 5 out of 5 stars

Booked a shared transfer for 4 people to return from Flaine to Geneva airport. Great detail in the booking process and in follow on communication for exactly where the pick up would be, and options t... See more

Rated 5 out of 5 stars

We were very impressed with Ben’s Bus on our recent travels to La Plagne. We were able to transfer to an earlier bus on our outbound journey and, at their suggestion, were able to get an earlier tran... See more

Company replied

Rated 5 out of 5 stars

On 3rd April 2026 I arrived at Grenoble at 9am after various flight changes beyond my control. Ben's Bus adapted to my airline changes automatically and provided an earlier xfer time. I was the... See more

Company replied


Company details

  1. Airport Shuttle Service
  2. Bus Company

Written by the company

Low-Cost, Shared Ski Transfers from Geneva Airport, Grenoble Airport and Lyon Airport. We service many French ski resorts including Val Thorens, Tignes, Val d'Isere, Meribel, La Plagne, Les Arcs, Alpe d'Huez, Les Deux Alpes and many more.


Contact info

Shared Airport Ski Transfers

Bus Service from Geneva, Grenoble & Lyon Airports. Prices start at £34

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

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4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 68% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.7

All reviews

(3,459)

447 reviews in the last 12 months

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Rated 5 out of 5 stars

The Ben's Bus return transfer was…friendly and efficient

The Ben's Bus return transfer was arranged by Heidi ski holidays. Everything was so smooth from the moment if arrival with clear explanation of how long journey would take and drop off points. Return was even simpler with a reminder email of pickup location and time. Couldn't have been easier.

April 11, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service ! They even called me to be sure I was going to make the bus, the passport control was a very long queue . It took the worry from me knowing they were expecting me !
Just fab ⭐️⭐️⭐️⭐️⭐️

March 28, 2026
Rated 5 out of 5 stars

Great service

Very slick. All very easy and the driver was kind enough to get me closer to me hotel which I appreciated hugely.
The buses go quite frequently and to so many different resorts. I can strongly recommend them.

April 11, 2026
Rated 5 out of 5 stars

Great transfer service

The Ben's reps were obvious and gave us clear and specific instructions for both of our journeys. The buses were on time, clean and gave us a great service

April 11, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

A smooth experience from start to finish. Flights unexpectedly changed after booking the transfers and Ben was happy to amend this for us. There was a rep at Grenoble to meet us as soon as we moved through passport control and they were helpful and even got us on the road early. Communication was great and we would definitely use them again.

April 11, 2026
Unprompted review
Rated 5 out of 5 stars

Bravo BensBus!! 🙌🏼👏🏼

I would like to highlight the efficiency of Bensbus as a company. First of all, their core service is exactly what you would expect: the booking process is smooth, the service is reliable, and everything runs efficiently. There is truly nothing to complain about.

Beyond that, I want to specifically highlight their exceptional customer support based on my personal experience. I forgot one of my bags on one of their buses and had completely lost hope of ever seeing it again. However, the Bensbus team (thanks again Matt!) went above and beyond to help me. They managed to locate the bag, to track where it was, and coordinate its journey from one place to another - while keeping me updated throughout the process - until it was returned to Geneva Airport and eventually shipped back to me in London!

This level of dedication and efficiency is truly impressive - great to see that everyone involved handled the situation with honesty and integrity… Bravo, to the entire team—I will definitely be using Bensbus again next year for my next ski trip!!

March 21, 2026
Unprompted review
Ben's Bus Ski Transfers logo

Reply from Ben's Bus Ski Transfers

Thank you so much for this review Ingrid. It is really appreciated and we're delighted our efforts made such an impression on you. See you next time on Ben's Bus!

Rated 5 out of 5 stars

Best on the Mountain!

Best on the Mountain!
Had a mess up on my uni ski trip and needed to get back to Val Thorens. The colleagues at Geneva Airport were super proactive and quickly helped me out and explained my options. Paying on the website was super easy. The bus ran on time (3 hours) both ways, and the team surrounding communicated really well the onboarding process. The buses were never too crowded nor too loud; very respectful. Not only did Ben'sBus quickly help me out and lay out my options but gave super affordable price of around £50 (£3 surcharge on Sundays) each way. Without them don't know what I would have done! Thank you!

March 28, 2026
Unprompted review
Rated 5 out of 5 stars

Easy to book

Easy to book, good value bus travel. My flight was delayed and I missed my transfer but the helpful, friendly staff found me a seat on the next available bus. Would recommend to anyone looking for a straightforward ski transfer.

March 10, 2026
Rated 5 out of 5 stars

Excellent service

I have used Ben’s Bus’s for several years. Always well organised, always on time and super helpful when delayed flights etc upset your schedule. If they operate to my ski resort, I will always use them.

March 28, 2026
Unprompted review
Rated 5 out of 5 stars

Perfect transfers

This was our 1st time booking our own transfers (only ever went with big holiday chains) On arrival to Grenoble airport Bens Buses staff were easy to spot and plenty of staff to get info from. Transfer was smooth, we were given all info needed (time to resort, road conditions etc) were were took to resort (Alpe D'huez) where there had been a huge down pour of snow that previous week causing some roads to be unaccesable, on arrival to resort the police had roads closed so all 4 stops did need to get off at one location (as was everone else arriving in resort that day) this was fine and out of anyones control and we walked to our hotel no issues. Pick up the following Saturday was great, had a personal welcome and a straight forward drive back to the airport. Would highly recommend and will definitely use again. Thank you 🙂

February 21, 2026
Unprompted review
Rated 3 out of 5 stars

Like RyanAir you get what you pay for…

Like Ryanair, you get what you pay for.
You pay a low price and get a basic experience. It gets you from A to B at one of the cheapest rates, but the stops are long and there is a lot of faff. Every time I have travelled with Bens Bus, they have managed to find a way to make the journey unpleasant. Unbearably bright LED lights switched on when it's dark and passengers are trying to rest. A broken toilet. A promised comfort stop that never materialises. Heating cranked up far too high, or no heating at all. There is always something.
That said, it is nearly always the cheapest transfer option, so I will continue to use Bens Bus, and continue to complain about them.

March 6, 2026
Rated 5 out of 5 stars

Had a transfer from Grenoble to Alpe…

Had a transfer from Grenoble to Alpe D’Huez last week with Ben’s Bus. The staff were very helpful and friendly. Very easy and very reasonable priced. If I head back to the alps I would definitely use this company again.

March 21, 2026
Unprompted review
Rated 5 out of 5 stars

Superb setup

Superb setup. Highly professional, well organised, great communication, comfortable bus.
Excellent value for money and peace of mind

March 7, 2026

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