Bespoke Bathing 

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Rated 1 out of 5 stars

Paid a deposit of £3000 to smooth talking rep.Cancelled the next day. They sent a refund cheque which they immediately cancelled. PLEASE FOR YOUR SAKES DON'T DEALBWITH THIS COMPANY OF ROGUE TRADERS

Rated 5 out of 5 stars

Warren & Richard , aka , the dream team , hard working , friendly & ready to go the extra mile for us ,!!! transforming our bathroom into a superb useable , disabled // safe ,room for us to use . Star... See more

Company replied

Rated 1 out of 5 stars

I complained about various things that had to be put right. No reply to phone calls or letters or emails. They even asked me to take off my complaint off trustpilot in exchange for another year’s gua... See more

Rated 1 out of 5 stars

steven anthony elis is the bigest conman on this earth,he takes your money and then goes into hiding.he as been on watchdog and it is proven that ho coned many old age people out of thousands of pound... See more

Company details

Written by the company

At Bespoke Bathing we transform your old bathroom into a beautiful and unique tailor made room, designed by our professional consultants just for you, reflecting your every personal need and requirements. From our 'Wetroom Adventure' to our 'Sh...


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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I recently engaged the services of…

I recently engaged the services of Bespoke Bathing Company Ltd (Worcestershire) and after an initial assessment and quote, Richard & Warren (Welsh Wizards) were tasked to do the job. Great pair of lads excellent at their job, very professional, fast, skilled and I would certainly recommend the lads to anyone to do any bathroom work.
Bob Taylor

November 26, 2019
Unprompted review
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Reply from Bespoke Bathing

Thank you very much for taking the time to leave a 5 star review. Your kind comments are very much appreciated. Kind regards. Bespoke Bathing.

Rated 5 out of 5 stars

Outstanding wet room.

We had Warren and Richard come and install a wet room and the work carried out was outstanding. They are very polite and work in a clean and tidy manner.

November 22, 2019
Unprompted review
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Reply from Bespoke Bathing

Your kind words are very much appreciated. We hope you enjoy showering in your new wet room. Kind regards. Bespoke Bathing.

Rated 5 out of 5 stars

What a transformation!

My bathroom was looking very tired and my recent loss of mobility meant that a walk-in bath and shower were essential. However, I didn’t want a bathroom that looked like something out of a care home. I am absolutely delighted with the Bespoke Bathing solution. The new bathroom is both modern and elegant.

I needed a complete installation - from plumbing in a new walk-in bath/shower, sink and toilet to the installation of new flooring, wall coverings, ceiling and lighting. I was surprised that a 2-man team (Ben and Jay) had the necessary skills to do all this work, and to a really high standard. My 1960s apartment also has some fairly idiosyncratic plumbing but they seemed to enjoy the challenge. The entire project took just 5 days from delivery to the final clean up and Ben and Jay were professional, courteous and cheerful throughout - and the quality of finish is absolutely flawless.

Based on my experience, I would not hesitate to recommend Bespoke Bathing.

November 22, 2019
Unprompted review
Rated 5 out of 5 stars

warren and Richard have started work on…

warren and Richard have started work on our wet room. found all sorts of problems and solved them without any fuss. very clean and tidy workers and also thought about problems my husband might have and suggested better solutions. we cant praise them highly enough.

November 19, 2019
Unprompted review
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Reply from Bespoke Bathing

Thank you for your five star review. It is greatly appreciated. Our customers are extremely important to us and feedback helps us to maintain our high standards. Best wishes. Bespoke Bathing.

Rated 5 out of 5 stars

we were reassured from the first visit…

we were reassured from the first visit of a Bespoke representative that the wet room which we wanted was achievable and we were given a detailed plan which we were happy with. The two fitters,Warren and Richard , also removed any worries we had by being completely professional ,committed to the job, removing the old fittings and with a lot of hard work and few breaks producing a finished room which pleases us greatly. They waited to be confident that everything was in order and that there were no problems before
they left giving us a phone number for queries or problems.Anne King,Blackpool

November 18, 2019
Unprompted review
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Reply from Bespoke Bathing

We are extremely happy to hear that you are very pleased with your wet room Anne. We really do appreciate our customers taking the time to review our services. Kind regards. Bespoke Bathing.

Rated 5 out of 5 stars

The 5 stars are for the quality of the new accessible shower

The 5 stars are for the quality of the engineer & the goods supplied. Kostas was amazing, his knowledge & professional skills are brilliant. He also communicated with us & didn't just bash on, he also advised us if he thought there was a better way. I would recommend him any time. The quality of the goods supplied was great also. The thing that let the contract down was communication form the office prior to the work starting, I had to phone to get news it wasn't always communicated, also we had a delivery of the goods which we knew nothing about. This improved after the wok started due to a problem which was sorted smoothly & quickly

November 17, 2019
Unprompted review
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Reply from Bespoke Bathing

It is great to hear that you are very pleased with the goods and service provided by us during the fitting of your new shower, and will take your comments on board regarding communication from the office prior to installation. We continuously strive to provide our customers with a smooth and efficient service and aim to ensure communication is clear and concise throughout. We appreciate your 5 star review. Bespoke Bathing.

Rated 4 out of 5 stars

I'm pleased with the work that was…

I'm pleased with the work that was carried out and the fitter was
very good

November 16, 2019
Unprompted review
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Reply from Bespoke Bathing

Many thanks for your feedback. This is greatly appreciated. Kind regards. Bespoke Bathing.

Rated 5 out of 5 stars

Fabulous wetroom Ben :-D

We had a consutation about design needs, design preferences where we discussed and chose materials and wetroom suites in July. In November our corner bathroom suite has been removed and replaced with a lovely wetroom, cupboards, grab rails, The door to the bathroom rehung to open in opposite direction allowing wheelchair access. All rubble and junk removed and gritty shavings hoovered up. My elderly father who unfortunately was rushed into hospital now has a treat to look forward to.If you are looking for a good, professionsal trustworthy company that offers good workmanship and
professionalism on the job I suggest you look no further because Bespoke Bathing Company are your people to go to. A special thank you to Ben

November 12, 2019
Unprompted review
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Reply from Bespoke Bathing

Thank you for your lovely review. We hope your father is enjoying an easier bathing experience following his recent hospital stay. Best wishes from all at Bespoke Bathing.

Rated 5 out of 5 stars

A big thank you to Richard and Warren…bespoke bathing

A big thank you to Richard and Warren for all their hard work on my new bathroom. As the property is an old terrace house with many unforseen problems. Great job done looks like the brochure, finished on time and completely cleaned up after themselves. So pleased with the whole experience.

November 7, 2019
Unprompted review
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Reply from Bespoke Bathing

We're delighted with this review. Looking as good as the brochure is definitely the benchmark. Thank you for such high praise. Best wishes Bespoke bathing.

Rated 5 out of 5 stars

Bath to shower replacement

Good job from planning to installation, we are very happy with our new shower and wall laminates, floor is lovely too

November 4, 2019
Unprompted review
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Reply from Bespoke Bathing

Thank you for taking time to leave your feedback. All the best.
Bespoke bathing

Rated 5 out of 5 stars

Bespoke Bathing Co

Warren & Richard , aka , the dream team , hard working , friendly & ready to go the extra mile for us ,!!! transforming our bathroom into a superb useable , disabled // safe ,room for us to use . Starting early & finishing late , a five star team ,for a tailor made room .Done with 1st class workmanship & pride in doing there job to the highest possible standards ,very skilful workmanship ,Many thanks storm .

October 30, 2019
Unprompted review
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Reply from Bespoke Bathing

Our reputation is important to us so many thanks for leaving such lovely comments. Warren and Richard take great pride in their work and like the rest of us do their best to go the extra mile to get the job right for each of our customers.
Happy bathing!
Bespoke bathing

Rated 5 out of 5 stars

Delighted.

What a great team,from office staff to delivery guy they could not have been more helpful.What makes it work so well is that they operate as a team with excellent interpartmental communication.The engineers are outstanding and the transformation is far above our expectations.I really cannot praise them enough, they have made my wife a much happier person because she feels safe and better able to control her showering experience.Thank you all at Bespoke Bathing Company.

October 27, 2019
Unprompted review
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Reply from Bespoke Bathing

We really appreciate you taking the time to leave us this testimonial. I have passed on your comments to the engineers and the rest of the team - big smiles all round and to hear your wife is happier has lifted the whole team.
Thanks for making our day!
Bespoke bathing

Rated 5 out of 5 stars

Wanted my bath replacing with a shower…

Wanted my bath replacing with a shower enclosure, Bespoke Bathing Company sent Warren and Richard to do the job and boy did they do a good job, they are first class top lads and I would recommend them to anybody.

October 24, 2019
Unprompted review
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Reply from Bespoke Bathing

Thank you for your feedback. It gives us all a boost when we get a good review like this.
Kind regards
Bespoke bathing

Rated 5 out of 5 stars

Very good service provided by 2…

Very good service provided by 2 appointed engineers who came usually on time and when we wanted them.

October 15, 2019
Unprompted review
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Reply from Bespoke Bathing

Thank you for your comments.
Best wishes
Bespoke bathing

Rated 4 out of 5 stars

Work well done but attitude of Company to their money leaves much to be desired.

The work carried out by your fitters was excellent and they were both clean and tidy in their work. My only reservation I had about the Company was the speed with which you wanted to be paid - this was quicker than any other company I have ever dealt with (and I am 76 years old) which made me wonder if the Company was about to go under due to lack of funds. To act in this manner certainly made me suspicious and did not fill me with confidence. However everything was good in the end.

October 15, 2019
Unprompted review
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Reply from Bespoke Bathing

Thank you Mrs Hart for taking the time to compliment the fitters excellent, clean and tidy work. The whole team take great pride in smooth and efficient work including our accounts team.
Let me assure you that the company is doing very well as the shortly to be posted financial results will show.
We are glad that you are satisfied. Happy bathing!
Bespoke bathing

Rated 5 out of 5 stars

Great experience, great builders doing what they promised.

They have just finished fitting our new shower room in the garage. Charles the fitter is with out doubt the best bathroom fitter come one man builder I have ever met. From the sales meeting to the land works and then inside works have all been handled superbly. If I had a gripe at all it would be their office coordination as I think the girl Tilly is either over loaded or possible not very organised. I wouldn’t hesitate to recommend this organisation to anyone. How many companies do you have the MD checking up and visiting every job not once but three times. Not cheap but worth every penny

October 10, 2019
Unprompted review
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Reply from Bespoke Bathing

Charles was delighted to receive this testimonial as were the rest of the team. It gives us immense satisfaction to hear that our customers are pleased and have had value for money.
Kind regards
Bespoke bathing

Rated 5 out of 5 stars

I've left The Dream Team

I've left The Dream Team, aka Warren & Richard transforming our tired old bathroom into a gorgeous wetroom, they've even gone the extra mile and installed a new stoptap for us. If you want a friendly courteous and extremely hard working team to install your wetroom - these are the guys. Early starts & late finishes - I thought I had done away with them when I retired.. Dave from Barnsley.

October 8, 2019
Unprompted review
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Reply from Bespoke Bathing

Thanks for the endorsement.
Bespoke bathing

Rated 5 out of 5 stars

Bathroom Transformation

Thanks to Warren and Richard I now have a sleek, modern new wet room in place of my small, cramped old bathroom! I love it.
Very polite and considerate, and take a pride in getting it right.

October 2, 2019
Unprompted review
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Reply from Bespoke Bathing

Great to hear that you are delighted with your new wet room and that our engineers have ensured that the installation has been carried out to your complete satisfaction. Kind regards. Bespoke Bathing.

Rated 5 out of 5 stars

Accessible bathroom in Victorian house

We contracted bespoke bathing to renovate our 1950s bathroom in a Victorian house and make it accessible for my wife, who is disabled. Bespoke bathing gave a reasonable quote and made good suggestions about the design. The work was done by Warren and Richard who were very adaptable and helpful, consulting on every detail as they went along. Even more important, the quality of the workmanship was the best I have seen – having had several bathrooms fitted over the years. The job was not straightforward, having to interface with an old house and an outdated plumbing system, but the result is superb. The organisation was excellent with materials and fittings being delivered as required, minimising the disruption to our house. Many thanks.

September 27, 2019
Unprompted review
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Reply from Bespoke Bathing

Thank you for taking the time to write this review. It is greatly appreciated. The Company strives to provide a great service from start to finish and to hear that this has been accomplished is always great to know! We hope you both enjoy many happy hours of bathing in your new room. Kind regards. Bespoke Bathing.

Rated 5 out of 5 stars

Bathroom Renovation

Joe and Peter were the fitters sent to completely renovate my 93 year old fathers bathroom by taking out the bath and replacing with a walk-in shower, installing new toilet, washbasin etc etc. We were consulted at every stage of the installation with grab rails, seat etc being put in the right place for dad. I cannot thank these two guys enough for their courtesy and professionalism throughout the five days. They stayed late on the Friday evening to complete the project. I highly recommend the company, fitters and Tilly in the office who co-ordinated the project. Many thanks for a job well done and dad is delighted with his new bathroom.

September 15, 2019
Unprompted review
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Reply from Bespoke Bathing

Many thanks for your kind comments about your father's installation. We have passed these on to Joe and Peter, and also to Tilly in the office. We hope your father now finds bathing a more pleasurable experience. Kind regards. Bespoke Bathing.

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