Bespoke Bathing 

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Rated 1 out of 5 stars

Paid a deposit of £3000 to smooth talking rep.Cancelled the next day. They sent a refund cheque which they immediately cancelled. PLEASE FOR YOUR SAKES DON'T DEALBWITH THIS COMPANY OF ROGUE TRADERS

Rated 5 out of 5 stars

Warren & Richard , aka , the dream team , hard working , friendly & ready to go the extra mile for us ,!!! transforming our bathroom into a superb useable , disabled // safe ,room for us to use . Star... See more

Company replied

Rated 1 out of 5 stars

I complained about various things that had to be put right. No reply to phone calls or letters or emails. They even asked me to take off my complaint off trustpilot in exchange for another year’s gua... See more

Rated 1 out of 5 stars

steven anthony elis is the bigest conman on this earth,he takes your money and then goes into hiding.he as been on watchdog and it is proven that ho coned many old age people out of thousands of pound... See more

Company details

Written by the company

At Bespoke Bathing we transform your old bathroom into a beautiful and unique tailor made room, designed by our professional consultants just for you, reflecting your every personal need and requirements. From our 'Wetroom Adventure' to our 'Sh...


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Rated 5 out of 5 stars

Thank you Warren & Richard

Excellent job. I am so pleased with our new bathroom refurbishment. Everything has been done to a very high and professional standard - it looks amazing! We had a two-man team who took only 3 days to do the job - a very fast turnaround! I would highly recommend them and they are well verse with the Covid-19 situation (even have they own cups for a cuppa - smile). Very pleasant guys to have around the house. Book 'em! (Esther & Ms King)

June 10, 2020
Unprompted review
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Reply from Bespoke Bathing

Esther we are delighted to hear that your bathroom was completed so quickly during these unprecedented times and that it looks amazing. We have passed on your kind comments to Warren and Richard. Thank you once again. Kind regards. Bespoke Bathing Company

Rated 5 out of 5 stars

Bathroom

Good to recommend

June 8, 2020
Unprompted review
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Reply from Bespoke Bathing

Your kind comments are appreciated Dalu. Thank you very much. Kind regards. Bespoke Bathing Company.

Rated 5 out of 5 stars

Good morning I am writing this review…

Good morning I am writing this review about my experience about this special time we are having about social distances we are having are bathroom changed to a wet room now we had the people come out before looked and payed the deposit then this epidemic happen. We got a phone call saying that we could get are bathroom done there will be a 2 man team coming there name will be Richard & Warren my wife and I discussed the possibility for the work to Commence ... they are working in one place so we could keep are self in the front room so we would be fine ... the second question was these people work together and during locked they are living together in the same house so that fine ... so we said yes to have the job done . People would be nervous because of the time we are living at this moment in time but you have to consider the people are loosening there jobs, company’s are folding because people are worried about covid-19 but if you keep your distance wash your hands do what you are told there is no risk ... so if you have order you bathroom from this company and you are debating to have it done during this special time I know that they have 2 teams working one in the north and one in the south You have to way up the situation I am glad that we have had the work done they are friendly people clean as they do the work advise us what they are doing daily so I would give them a 5 star rating

May 28, 2020
Unprompted review
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Reply from Bespoke Bathing

Thank you for taking the time to write such a lovely, comprehensive review of our wet room installation Lewie. This is greatly appreciated particularly as we are living in uncertain times. Long may you enjoy your bathing experience. Kind regards. Bespoke Bathing Company

Rated 5 out of 5 stars

Excellent!

Excellent! Powerlift spa bath with shower installed plus wc and basin. The fitters Jay and Ben were top of their league. They were incredible! Highly skilled. Professional, attention to every detail, all tiling etc. finished off perfectly. No mess left before they left. Spotlessly clean. Sparkling new bathroom. A bonus for me was their sense of humour meaning their presence in my house was extremely pleasant. Bespoke Bathing delivered above and beyond my expectations and Ben and Jay must take full credit. I fully recommend Bespoke Bathing.

March 16, 2020
Unprompted review
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Reply from Bespoke Bathing

Thank you for your lovely review of Ben and Jay's professionalism and workmanship. We know that it can be quite challenging having work carried out at home so it is really pleasing for all at Bespoke Bathing to know that you have enjoyed the "bespoke" experience. Kind regards.

Rated 5 out of 5 stars

Warren and Richard were brilliant and…

Warren and Richard were brilliant and the bathroom is so much more than I hoped thank you

March 10, 2020
Unprompted review
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Reply from Bespoke Bathing

Thank you so much for your kind review. It is great to hear that Warren and Richard have created a room in which you can relax and enjoy your bathing experience. Kind regards. Bespoke Bathing.

Rated 5 out of 5 stars

efficent competent professional…

efficent competent professional service.pleasing easy to use bathroom for a senior.many thanks.
susan dennell.

March 3, 2020
Unprompted review
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Reply from Bespoke Bathing

Thank you for your kind review. It is great to hear that you are so pleased with your bathroom. Kind regards. Bespoke Bathing

Rated 5 out of 5 stars

Professional response.

We had a superb bathroom fitted just over twelve months ago by Bespoke. Recently there was a problem with a defective tap on one of the sinks. Bespoke sent out an engineer, Kostos, who fitted a new tap at no cost to us. The engineer was very professional and left the bathroom in the same clean condition that he found it. Mr and Mrs D Green of Birmingham.

February 28, 2020
Unprompted review
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Reply from Bespoke Bathing

Thank you for your kind comments, which have been passed on to Kostas. We are pleased you are able to continue to fully enjoy your bathroom. Best wishes. Bespoke Bathing.

Rated 5 out of 5 stars

Warren and Richard were amazing right…

Warren and Richard were amazing right from start to finish, my bathroom is amazing. Thank you guys was a pleasure to have you in my home.

February 26, 2020
Unprompted review
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Reply from Bespoke Bathing

Many thanks for your 5* review following Warren and Richard's completion of your bathroom. We wish you all the very best … and happy bathing. Kind regards. Bespoke Bathing

Rated 5 out of 5 stars

very professional

very proffessional

February 14, 2020
Unprompted review
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Reply from Bespoke Bathing

Thank you for your feedback about our engineer, Kostas. It is great to know that you are happy with the work he has carried out for you. Kind regards. Bespoke Bathing.

Rated 5 out of 5 stars

excellent job done

excellent job done . the guys working on the job were very professional and friendly. highly recommended

February 7, 2020
Unprompted review
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Reply from Bespoke Bathing

Great to hear that you are really pleased with the installation completed by Joe and Pete. We have passed on your kind words to the lads. It is lovely to hear that you would recommend the Company too. Kind regards. Bespoke Bathing.

Rated 5 out of 5 stars

The Welsh Wizards

Warren and Richard are only half way through and their quality of workmanship is FANTAZMAGORRICAL !!!! Very happy with the quality of materials so far.

February 6, 2020
Unprompted review
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Reply from Bespoke Bathing

Thank you for taking the time to post a review of the workmanship carried out by Warren and Richard. We hope you enjoy bathing in your new bathroom. Best wishes. Bespoke Bathing.

Rated 5 out of 5 stars

A positive experience with Bespoke…

A positive experience with Bespoke Bathing. Jason and Ben delivered high quality workmanship. I would recommend.

January 16, 2020
Unprompted review
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Reply from Bespoke Bathing

Thank you Suzy for confirming that you are extremely pleased with the installation carried out by Ben and Jason. It is great to receive confirmation that our engineers' workmanship is to a very high standard. Kind regards. Bespoke Bathing.

Rated 1 out of 5 stars

I had a very bad experience with this…

Update in answer to this companies complaint we did mention the issues to the operations manager on the second visit. My husband told him all about the issues. Regarding the first visit we did not see anyone as we were at a drs appointment and only our son was home. So no we didnt tell him as we weren't home and he left as we pulled up in our car when returning from the doctors. We signed to say things were ok because the builder said we had to but we wrote some of our complaints on the form. The builders were the only ones in contact with us at the time and we told them our complaints. I feel very wronged by this company and i also have proof

I had a very bad experience with this company. My new shower room is looking great however we did not get what we paid for. Both the salesman and the surveyor told us we could have our shower tray fitted ground level which would help me as im disabled. But the builders said it couldn't be done so we had to settle for an above ground level one, which wouldnt be too bad had they moved the toilet as they told us they would. Now its so close to the shower tray that i fear falling over the shower tray. I suffer from severe Arthritis in both my knees which give way a lot and i now feel unsafe in my shower room. Also we chose a square tap for the sink which was about £120 but they put in a cheap £20 one. Also the shower pressure is really bad, they offered to put in a pump at their expense however we paid for it in the first place. They did not follow our wishes for the walls. We wanted sparkle on 2 walls and marble on 2 walls, yet we got 1 and a half sparkle and 2 and a half marble. Plus we had no toilet to use for 8 days in the day time as the toilet was taken outside daily plus 1 night we had to pay for a hotel as we couldnt use the bathroom for 24 hours. Had we been warned about this we could've made arrangements. The builders were very friendly and did a great job but the plans they were given were not what we had agreed to. The company were not willing to discuss all these issues with us or come to any agreement. We are very disappointed with everything and so would never reccomend this company. So many issues that we had have put us off . Shame as we wouldve used them for our new kitchen had they not conned us

January 12, 2020
Unprompted review
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Reply from Bespoke Bathing

We are sorry you are unhappy with the service provided by Bespoke Bathing during your installation. We value our customers and endeavour to identify and resolve any problems that occur as soon as possible. Our Operations Manager attended your property during the installation to check on progress but no mention was made to him that you had any concerns with the layout of the room or that the goods supplied were not as expected by you during that visit. On completion of the installation a signed Customer Satisfaction Certificate was received from you.

The wall panelling has been completed as per the Contract which was signed by you prior to commencement of the installation.

Our Operations Manager came out to look at the problem with the water pressure and agreed that Bespoke Bathing would supply and install a pump to resolve the issue with low water pressure at no cost to yourselves. We have discussed matters fully with you since receipt of your initial letter at the beginning of September and we are disappointed that we have been unable to resolve matters on this occasion to your satisfaction.

Rated 5 out of 5 stars

Thankyou to Joe and Peter what an…

Thankyou to Joe and Peter what an excellent job on our bathroom.brilliant from start to finish

December 9, 2019
Unprompted review
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Reply from Bespoke Bathing

We will pass on your kind comments to Joe and Peter. Great to hear that you are so pleased with your bathroom. Happy bathing! Kind regards. Bespoke Bathing.

Rated 4 out of 5 stars

Conversion, bathroom to shower room.

Very small bathroom converted to a shower room, the room was completely re-constructed from floor to ceiling.
The room is now bright and airy, bath removed and replaced with shower, lavatory and wash basin replaced.
The plans for the change were in a state of flux until the plumber finally examined the sub surface of the room.
The work was expertly finished, there was a considerable quantity of rubbish, this was removed within a week of finalisation.

December 6, 2019
Unprompted review
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Reply from Bespoke Bathing

Thank you for your kind words and for taking the time to leave your review. It is great to hear that you are so pleased with the end result. We hope you enjoy your new shower room. Kind regards. Bespoke Bathing.

Rated 5 out of 5 stars

I am thoroughly delighted with my…

I am thoroughly delighted with my bathroom refit.The two workmen,Joe and Peter were very professional in their work and very friendly. Thank you very much for making my bathing experience safer to use.

December 4, 2019
Unprompted review
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Reply from Bespoke Bathing

It is great to hear that you are so pleased with your new installation and that your bathing experience means you now feel safer. We have passed on your lovely comments to our engineers. Kind regards. Bespoke Bathing.

Rated 5 out of 5 stars

A big thank you to Jason and Ben

A big thank you to Jason and Ben, the “A team” from Bespoke Bathing Ltd. They did a cracking job on Dad’s bathroom refurbishment. This was a 5 day programme which they completed on time and with top quality workmanship. They protected Dad’s house from dust and debris, always cleared up at the end of days work and made sure there was water and heating on before they left for the day. They even made Dad a cuppa when they had a brew ! Well done guys. I have no hesitation in recommending this team for your bathroom refurbishment.

John B - Ash Vale
Dec 2019

December 4, 2019
Unprompted review
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Reply from Bespoke Bathing

Thank you for your kind words about Ben and Jason and for taking the time to put on a review about the experience. We hope your father enjoys many happy hours bathing. Kind regards. Bespoke Bathing.

Rated 5 out of 5 stars

bespoke bathing company

Had bespoke bathing company put in a shower unit into my 96 year old mothers retirement flat, They came and recommend what shower should be put in, and the cost was reasonable,
The sent there engineer colin, who was very knowledgeable,
And advise us to a few changes to make the water flow better,
He did a magnificent job, and my mother is very please with the results, Would very much recommend this company,

December 4, 2019
Unprompted review
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Reply from Bespoke Bathing

We are delighted that your mother is so pleased with her new room, and thank you for your lovely comments about our engineer which we have passed on to him. Kind regards. Bespoke Bathing.

Rated 5 out of 5 stars

Love our new bathroom

Love our new bathroom, fitted by the hardworking Miro. No mess left at the end of the day. Had a couple of small teething problems but were fixed promptly to our satisfaction.

December 2, 2019
Unprompted review
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Reply from Bespoke Bathing

Very pleased to hear that you love your new bathroom and are grateful for your kind comments about our engineer. Occasionally problems do occur during installations but we do endeavour to resolve these as swiftly as possible and with little inconvenience to our customers. We hope you enjoy many happy hours bathing. Kind regards. Bespoke Bathing.

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