Bespoke Bathing 

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Rated 1 out of 5 stars

Paid a deposit of £3000 to smooth talking rep.Cancelled the next day. They sent a refund cheque which they immediately cancelled. PLEASE FOR YOUR SAKES DON'T DEALBWITH THIS COMPANY OF ROGUE TRADERS

Rated 5 out of 5 stars

Warren & Richard , aka , the dream team , hard working , friendly & ready to go the extra mile for us ,!!! transforming our bathroom into a superb useable , disabled // safe ,room for us to use . Star... See more

Company replied

Rated 1 out of 5 stars

I complained about various things that had to be put right. No reply to phone calls or letters or emails. They even asked me to take off my complaint off trustpilot in exchange for another year’s gua... See more

Rated 1 out of 5 stars

steven anthony elis is the bigest conman on this earth,he takes your money and then goes into hiding.he as been on watchdog and it is proven that ho coned many old age people out of thousands of pound... See more

Company details

Written by the company

At Bespoke Bathing we transform your old bathroom into a beautiful and unique tailor made room, designed by our professional consultants just for you, reflecting your every personal need and requirements. From our 'Wetroom Adventure' to our 'Sh...


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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Top notch job,top ladsExcellent work,couldn't fault the…

Excellent work,couldn't fault the workmanship. Very happy with the walk in shower. Warren and Richard are polite and hard workers.
Turned up on time and always kept me up to date with the work being done.

November 20, 2020
Unprompted review
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Reply from Bespoke Bathing

Thank you so much for your wonderful review Mr Asher. We are so glad you are happy with your new shower! We have pass on your lovely words to the operations team.
All the best, Bespoke Bathing

Rated 5 out of 5 stars

Couldn't fault the company or the guys…

Couldn't fault the company or the guys who installed the shower for me most satisfied

November 18, 2020
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Reply from Bespoke Bathing

Says it all Mrs Dovey! We are so glad that you are satisfied with your new shower. Thank you so much for your review.
Regards, Bespoke Bathing

Rated 5 out of 5 stars

Great communication and the fitters…

Great communication and the fitters arrived promptly on both days. Warren and Richard were very courteous and professional and got the job done with no messing around. Very helpful that we were still able to use the toilet whenever necessary. They left no mess in the house and took away the old bath and all the other rubbish so no need to hire a skip. Having been let down in the past by tradespeople, I would completely trust and recommend this company.

November 17, 2020
Unprompted review
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Reply from Bespoke Bathing

Very pleased to hear that you're happy with our communication. We try to make the installation as easy as possible by working around your needs and routines.
Thank you so much for your wonderful review Rhian, it is greatly appreciated. Warren and Richard take great pride in their professionalism.
Best wishes, Bespoke Bathing

Rated 5 out of 5 stars

Absolutely delighted with my new…

Absolutely delighted with my new bathroom. Superb quality and finish. The fitters were exceptional : I was kept informed all the way through the process, they worked tirelessly through the whole day without a break and even gave up part of their weekend to make sure everything was finished. Amazing! I certainly would recommend them to anyone.

November 5, 2020
Unprompted review
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Reply from Bespoke Bathing

Thank you for your great review Mrs Catchpole. So pleased to hear that the fitters kept you fully informed of what they were doing every step of the way and that the room has been finished to your complete satisfaction. We hope you enjoy relaxing in your new room. Kind regards. Bespoke Bathing Company

Rated 5 out of 5 stars

Highly recommended

Warren & Richard - thank you for your hard work and commitment to detail.
Keith Salt - thank you for our design on our wet room. Great job. Mary & Noel

October 28, 2020
Unprompted review
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Reply from Bespoke Bathing

Thank you Mary for confirming you would highly recommend our company. This is great to hear and very much appreciated. We have passed on your kind words to Warren and Richard, and also to Keith with regard to his design. Sending very best wishes to you and Noel. Kind regards. Bespoke Bathing Company

Rated 5 out of 5 stars

MY WALK-IN BATHand Richard arrived promptly to…

Warren qand Richard arrived promptly to fit my new bath.they were extremely courteous, funny and rtidy. hey explained everything to us as they went along. I would certainly recommend thiscompzny.

October 23, 2020
Unprompted review
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Reply from Bespoke Bathing

Many thanks for your kind review Sandra. It is great to hear that everything went well with the installation of your new bath , and that Warren and Richard kept you fully informed throughout. We really appreciate your feedback and hope that you enjoy many happy hours of happy bathing. Kind regards. Bespoke Bathing Company

Rated 5 out of 5 stars

Thank you all the team at Bespoke Bathrooms

Thank you all the team at Bespoke Bathrooms for our beautiful bathroom, first class from start to finish design perfect, installers fantastic using the best materials and products, can’t thank you enough

October 17, 2020
Unprompted review
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Reply from Bespoke Bathing

Thank you so much for your lovely review Lynsey. So pleased that you are completely happy with the service you have received from us. We hope you enjoy bathing in your new room. With best wishes. Bespoke Bathing Company

Rated 5 out of 5 stars

Survey and installation of a wet room

The company did a survey of the bathroom and did a quote for the work which was reasonably priced.
We had our wet room installed by Richard and Warren who were very professional throughout the process.
They wore personal protective equipment whenever they entered the house and if they needed to consult us.
With certain aspects of the job we were asked our opinion, ie height of the ceiling, positioning of grab rails, which made us feel included in the process.
We would definitely recommend the company to family and friends.

October 15, 2020
Unprompted review
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Reply from Bespoke Bathing

Many thanks Marina for the 5* review. Great to hear that you would recommend us to your family and friends and that everything went as planned with your installation. Hope you enjoy your new bathing experience in your wet room. Kind regards. Bespoke Bathing Company

Rated 4 out of 5 stars

Some delays but worked out well

Some delays due to Covid issues but these are now resolved. I'm so happy when my 91 year old dad can safely get up the stairs

October 14, 2020
Unprompted review
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Reply from Bespoke Bathing

Thank you for your review Steve. Occasionally delays do occur which are out of our control, particularly in these unprecedented times, but we are so pleased that we were able to overcome these to meet your parents' needs. Great to hear that your dad is now able to access the first floor safely. Kind regards to you and your parents. Bespoke Bathing Company

Rated 5 out of 5 stars

Just had a new bathroom fitted and are…

Just had a new bathroom fitted and are so pleased with it. John, the surveyor, was excellent and the fitters, Darren and Adam are simply the best! They were friendly, curteous, explained everything along the way and just went that extra mile. Rubbish rapidly taken away and everything left spotless. Cant find a single negative.

October 12, 2020
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Reply from Bespoke Bathing

Thank you Jeanne and Noel for your lovely review. This is very much appreciated. We are so pleased to hear that everything went as planned and that you are really happy with your completed installation. We will pass on your kind words to Darren and Adam. With best wishes. Bespoke Bathing Company

Rated 4 out of 5 stars

Good work

Good work. Co-operative during work. Some damage to wall where notice pinned.

October 6, 2020
Unprompted review
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Reply from Bespoke Bathing

Thank you for the kind feedback following completion of your installation. We have spoken regarding the damage to your wall and arrangements are in hand for this to be rectified as quickly as possible. We strive to ensure that all our customers are completely happy with the service we provide. Kind regards. Bespoke Bathing Company

Rated 5 out of 5 stars

Excellent service highly recommend them

Excellent service from start to finish from talkng to lovely ladies on the phone to Keith Salt surveyor who made us very clear of the costs and values of the new bathroom we had choices which we were guided through The installer nick was very experienced he did everything from re-flooring the bathroom to full installation nothing was an issue . We were kept up to date with everything I am thrilled with my new bathroom and walk in shower. I would recommend this service to people Thank you.

October 6, 2020
Unprompted review
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Reply from Bespoke Bathing

Many thanks Penny for your lovely review. We are so pleased that everything has been completed to your satisfaction and you can enjoy bathing in your new room. Thank you also for confirming you are happy to recommend us. With very best wishes. Bespoke Bathing Company

Rated 5 out of 5 stars

Professional job.

Workmen were professional and efficient. We are delighted with the product, it has made showering so much easier.

October 1, 2020
Unprompted review
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Reply from Bespoke Bathing

So pleased you are delighted with your bathroom Lynda, and that it is going to make bathing easier for you. It gives us great pleasure to know that we are able to assist you in this way. With kind regards to you and your family. Bespoke Bathing Company

Rated 2 out of 5 stars

They never get back to you if there is a problem.

UPDATE Dec 2020

Finally I have a bath I can use.
THANK YOU!
Despite all the trouble I have had with this company I can not fault the fitters.

Everyone who came to fit a bath did a very good professional job, very tidy and efficient even having to take a door off and put it back.

I am relived we were able to sort it out in the end.

Katharine

UPDATE Sept 25th

They have finally been in touch and we seem to have some plan to actually move forward with replacing the bath with one I can fit in.

Fingers crossed.

———
It is with great regret I am having to leave a warning here for other disabled people looking for a bespoke bathroom to solve their bathing difficulties.

Last year I was misled that this company could provide me with a bath wide enough for me to sit crossed legged in. It was my one fixed requirement. I have been left with the narrowest bath in the world once the bath lift is taken into account. Resulting in a great deal of pain in my hips.

For over a year I have been hoping we could resolve this amicably.

An Independent assessor visited the bathroom in June 2019 and agreed the bath was not what I had wanted, had a defect on the surface and was obviously totally unsuitable for me and my needs.

For the past year Bespoke have just ignored emails and phone calls.
Employed lies about the replacement bath being on order and endless delaying tactics.

Their expert advice is anything but.
Their promises to sort out any problems, dishonest.
Wish I had read the other negative reviews more carefully before giving them my money.
As now I am going to have to take legal action.

If you have unusual bathing requirements due to disabilities strongly recommend you find someone else to fit your bathroom.

September 13, 2020
Unprompted review
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Reply from Bespoke Bathing

Thank you for confirming that everything has now been completed to your satisfaction Katharine, and that you are now able to relax and enjoy your new bath. Kind regards. Bespoke Bathing. January 2021

We are sorry that you are unhappy with the service we have provided Katharine.
We would like to confirm here that we are still actively trying to resolve this matter with you. We take any complaint seriously and investigate thoroughly so that we can continue to offer our customers excellent service, products and value for money.
With this aspect in mind we will continue to liaise with you to bring this matter to an amical conclusion.
Kind regards,
Bespoke Bathing


Rated 5 out of 5 stars

Good morning

Good morning. I am writing this review to inform you how pleased my husband and I are with the walk in shower we have had fitted. We had one fitter to fit it and that was Matt Doughty, a very cheerful hard working person (who enjoys coffee two sugars!! ) he has done an excellent job and nothing was too much trouble for him. We would have no hesitation in recommending bespokebathing.

September 7, 2020
Unprompted review
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Reply from Bespoke Bathing

Thank you Ann for taking the time to send us a fab review. This is greatly appreciated. We are pleased to hear that you are really happy with the installation Matt has carried out for you, and thank you for confirming you would not hesitate to recommend this company. Best wishes. Bespoke Bathing Company

Rated 5 out of 5 stars

Shower Conversion.

We've just had our bathroom converted to a shower room by Bespoke Bathing Company and they have done an excellent job,from initial contact, through to surveyor and then conversion. The office staff were in contact throughout, the Surveyor explained our options, went through pricing and organised a start date, and the team doing the work, Warren and Richard, were polite and professional throughout, arriving on time and working non stop once they were here. They explained the work required as they went along and cleared up afterwards, finishing the job within the expected timescale. The finished job is exactly as we had agreed and we are extremely pleased with it.

September 4, 2020
Unprompted review
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Reply from Bespoke Bathing

Thank you very much Pam for your kind review. It has been a pleasure dealing with you throughout your installation. We hope you enjoy relaxing in your bathroom. Wishing you all the very best. Kind regards. Bespoke Bathing Company

Rated 5 out of 5 stars

Ben and Jay we’re excellent installers

Ben and Jay we’re excellent installers. Very caring, kind and thoughtful

August 9, 2020
Unprompted review
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Reply from Bespoke Bathing

Thank you very much Tamar for your great review. We greatly appreciate your feedback. Kind regards. Bespoke Bathing Company

Rated 5 out of 5 stars

I am so enjoying bath time now

I am so enjoying bath time now without worrying how I'm going to get out. The men who delivered, fitted, and finished off were brilliant. The finished look is very pleasing, well worth it.

July 30, 2020
Unprompted review
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Reply from Bespoke Bathing

It is great to hear that you are enjoying bath time again Christine. Thank you for letting us know that your installation has gone very well and you are really pleased with your Bespoke Bathing experience. It makes us happy knowing that our customers are happy! With very best wishes. Bespoke Bathing Company

Rated 5 out of 5 stars

I found the receptionist most charming…

I found the receptionist most charming and friendly, the representative who sized the job up to be friendly and informative, but I can only express the highest regard for the installer. He made the job look so easy, he was so precise and positive in all aspects of the installation yet he made time to answer my questions without hesitation. I can only say a big thank you to all involved you have made my bath time a real bathing experience. Thank you.

July 29, 2020
Unprompted review
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Reply from Bespoke Bathing

Thank you Philip for your lovely review. Your kind comments have been passed on to Carla, Tony and Paul respectively. It has been a pleasure working with you and planning your installation and we hope you spend many happy hours bathing in your new room. Kind regards from all at Bespoke Bathing.

Rated 4 out of 5 stars

Good service and people

July 2, 2020
Unprompted review
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Reply from Bespoke Bathing

Thank you for taking the time to leave us a lovely review David. We are delighted that you are happy with the service you have received. Kind regards. Bespoke Bathing Company

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