Bestway - Customer Service Hungary Reviews 

The water pump broke down a week after I bought it. Then came more than a month of back-and-forth emails. It was very difficult to get answers to my questions. Then they promised over the phone that they would ship the new one on Friday—a week has passed, and I still haven’t received the new pump. I expected a bit more professionalism from Bestway, especially since the product broke so quickly.

The service was extremely slow. I wrote about the failure of the pool vacuum on June 29th and received the replacement on July 31st. In the meantime, it was 40 degrees here, so I had to buy another pool vacuum. They did not give me any information about the replacement, although I would like to know what the warranty situation is now. What happens if this device also fails?
Unfortunately, I cannot give a better rating than one star because of this.

Helpful client service, minimal paperwork, fast solution.

Fast answer, helpfull.

I received the replacement part, so I'm happy, but it took almost a month. I provided all necessary information when submitting my request, however for 3 weeks (1 e-mail each week) details were requested, the same details that I already provided at first (serial number, identifier of the part, quantity). It was a little frustrating to provide these again and that these questions arrived 1 by 1, each week, not asked at once.

A helpful team with practical solutions

Prompt response, open communication.
This is how a customer service activity should be operated.

I received a factory defective tube. Customer service replaced it quickly and free of charge.
The online reporting page is simple and easy to understand.
Thank you

Fast reaction to the complaint report.
Nice, helpful staff. The delivery time of the replacement productca little bit to long, in that case, if you can't solve the circulation of the pool other way. ( I have a pump from our old pool).

First of all, thank you for your help in solving my problem! At the same time, I am forced to indicate that several shortcomings in the communication and the solution caused an unfavorable experience. I asked several times how the replacement is done, whether something needs to be installed, but I never received a response. Finally, they sent a unit that should be installed in place of the installed unit, but they did not write a single word about how to do this, what I need to do, and the package does not contain any information. What makes you think that everyone who buys such a device is a technical expert?
It was also not clear how the product warranty will work after this, what happens if the thing happens again?
Unfortunately, the joy that they are helping to solve my problem is mixed with bitterness.

They solved my problem, and collegaues was very helpful. Thank you!

They were kind and fast. Their first solution did not work, but they managed to fix my issue later. Thank you.

Helpful staff

I received answer quite fast to my questions.

I just wanted to say a big thank you for your help and the very quick replacement of the cover mattress. Everything was handled smoothly and without any hassle, which I truly appreciate. It’s great to experience such a fast and reliable customer service — thank you again!

I bouth a pool with a broken waterpump. The change time is longer than 3month, meanwhile i could not use the pool at the whole summer time. The error report system is not useable, I need to call the customer service if I want to know any informatin. After they recognized the problem, and change the water pump, they send me a new one but to a wrong adress! Twice!
I need to take actions to receive my pack, and it takes me several extra costs, and time.
Never buy anything next time, and I don't recommend this company for anyone!

The water-pump for the swimmingpol broke down. After we exchanged some emails and I proved that it was bad they sent me a new one. Of course I was in the warranty period.

Terrible… it takes 1 month to get a meaningful reply and problem solving.. No reply for weeks and then more assistant have written different aspects..

They write their feedback in two or three mails. That is, when they do... They wrote back to my request, telling me what to photograph and film. I sent it that in the day, but they didn't reply to my mail for a week and a half, despite my repeated requests and inquiries.
After I wrote to the Milan e-mail address, the Hungarian customer service woke up and we managed to move forward. I received a replacement device, but they can't tell me when I'll get it.
I gave 3 stars because my problem will eventually be solved. When we managed to communicate, we made good progress.

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