Better Debt Solutions Reviews 4,549

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, patience, and understanding, often highlighting their ability to explain complex situations clearly and make people feel at ease. Many consumers found the customer service to be outstanding, noting the personalized and caring approach taken by representatives. The overall service is frequently described as excellent, with people appreciating the efficiency and ease of the process, leading to a positive user experience. However, some people experienced ambiguity when trying to contact the company, indicating a lack of consistent clarity in communication channels or initial interactions.

What people talk about most

Staff

Customers consistently express high satisfaction with the staff, highlighting their professionalism,... See more

Customer service

Customers had positive experiences with customer service. Reviewers consistently praise the helpfulness and... See more

Service

Clients share positive opinions on service, frequently highlighting the professionalism, helpfulness, and... See more

User experience

Consumers find the user experience to be very positive. Many reviewers highlight that the process is quick,... See more

Customer communications

Reviewers mention ambiguous feedback about contact. Some customers appreciate the support received,... See more

Based on these reviews

Rated 5 out of 5 stars

I spoke with Amir and his help was tremendous! He was understood where I was coming from and even taught me how to understand the resolution plan agreement and about loans. He was also very kind and c... See more

Company replied

Rated 5 out of 5 stars

I was sitting in on a call with my dad and Brandon. My dad is a Veteran and is experiencing some financial stress and was seeking help. Brandon was very patient and understanding and took the time t... See more

Company replied

Rated 5 out of 5 stars

I am working with Giovanni Morales at GL. Giovanni is so kind and extremely helpful. He makes me feel at ease about my decision to contact GL. He calls or texts often to check in on me to see how I am... See more

Company replied

Rated 5 out of 5 stars

Miguel Sanchez was very informative and helpful explaining how to fix my situation without making it worse in the long run. I have tried some other supposed helps only to be turned down and getting mo... See more

Company replied


Company details

  1. Debt Relief Service
  2. Financial Consultant

Written by the company

Better Debt Solutions provides custom financial solutions to individuals across the U.S. We match our clients with personalized programs to reduce their unsecured debt and regain control of their finances. Our mission is to provide debt relief options and savings to our clients. We’re committed to understanding your financial story, being transparent and supportive, and saving you as much money as possible. Talk with a Certified Debt Specialist today and receive a free consultation."


Contact info

4.9

Excellent

TrustScore 5 out of 5

5K reviews

5-star
4-star
3-star
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1-star

Replied to 62% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

I have the pleasure of experiencing…



I have the pleasure of experiencing Marissa's exceptional customer service recently, and I am genuinely impressed. She was incredibly helpful, attentive, and went out of her way to ensure my needs were met with patience and kindness. Her professionalism and genuine willingness to assist made the entire process smooth and enjoyable. Marissa truly exemplifies outstanding customer service and is a valuable asset to your team. I highly recommend her to anyone seeking knowledgeable and caring support.

T.Thomas

April 7, 2026
Unprompted review
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Reply from Better Debt Solutions

Hi Shay, thanks for the review! We love hearing that Marissa turned this process into an enjoyable one! We’re lucky to have her in our corner, and we’re glad she could assist you so effectively.

Rated 5 out of 5 stars

I truly appreciate the support I…

I truly appreciate the support I received from Giovanni Morales at Better Debt Solutions. He made the entire process smooth and completely stress-free for me.

Giovanni went above and beyond to understand my financial situation and created a personalized solution that put me on a clear path toward becoming debt-free. His knowledge, patience, and genuine care truly set him apart.

He ensured everything was handled efficiently and kept me informed throughout the entire process, making me feel supported every step of the way.

It honestly felt like having someone I could trust in my corner, guiding me toward financial stability and success. I’m very grateful for his help and would highly recommend Giovanni Morales to anyone looking to take control of their finances.

April 7, 2026
Unprompted review
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Reply from Better Debt Solutions

We agree that Giovanni’s knowledge and care truly set him apart! Thank you for trusting us to help navigate your financial situation, and we're glad you’re feeling confident about the future!

Rated 5 out of 5 stars

Excellent communication

Excellent communication, answered all questions. Ana was top notch.

April 6, 2026
Unprompted review
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Reply from Better Debt Solutions

Hi Joseph, we're thrilled that Ana provided such top-notch service! It’s great to know she was able to jump in and answer all your questions with the expertise you needed.

Rated 5 out of 5 stars

One of the best services I have ever experienced!

I was sitting in on a call with my dad and Brandon. My dad is a Veteran and is experiencing some financial stress and was seeking help. Brandon was very patient and understanding and took the time to make sure my dad understood every option and process. By the end of the call, we were confident that we received the best solution possible.

April 6, 2026
Unprompted review
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Reply from Better Debt Solutions

Barb, thank you for sharing this. We know how heavy financial stress can feel, and we’re thrilled Brandon took the extra time to ensure your father felt respected and fully informed throughout the call.

Rated 5 out of 5 stars

Expert Service

Aaron is very informative, knowledgeable, and professional. His expertise is a testament to his craft. He explained how the program works and with my renewed confidence that my situation will be managed by Aaron, my day will be much smoother.

April 6, 2026
Unprompted review
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Reply from Better Debt Solutions

Hello Cynthia, we are so glad Aaron could give you that renewed confidence! It’s a win for us knowing his expertise and professional approach helped make your day a much smoother one.

Rated 5 out of 5 stars

Liz Martinez is definitely a God sent…

Liz Martinez is definitely a God sent angel to me. I first hesitated on debt resolutions option but she came to my rescue. I had some health issues that had set me behind and she proved to me that there is always a solution and a light at the end of the tunnel. Hands down the Best Agent that has ever assisted and walked me through financial freedom. I can now have a peace of mind and have extra for my vacations. Please, if you feel like you have reached the end of your rope, don’t give up, reach out to reach to Better Debt Solutions and ask for Liz Martinez. I couldn’t thank her enough for changing my life. It’s quite a process but you have to trust it and Trust Liz because she will not let you down.

April 2, 2026
Unprompted review
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Reply from Better Debt Solutions

Hi Joy, thanks for sharing this incredible review of Liz! We are so proud of her for providing the life-changing support you needed. Our team understands that the process requires trust, and we’re honored you placed yours in us to reach financial freedom.

Rated 5 out of 5 stars

Sandra Cardona

Sandra was very helpful, she gave me all the information that I needed to make my decision to go forward.
She listened carefully to my situation was was clear and concise.

April 3, 2026
Unprompted review
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Reply from Better Debt Solutions

Hi Sandra, thanks for your review of Better Debt Solutions. It is wonderful to hear that Sandra was both clear and concise. We appreciate you sharing!

Rated 5 out of 5 stars

Giovanni was amazing

Giovanni was amazing. I was applying for a loan that didn’t work for me and asked about a different program and he was truly amazing at finding what worked for me. I couldn’t say anymore good things about him. Not true he cares and explained everything so clearly and just made everything work for me. He’s one of a kind and I can just keep rambling about how lucky you are to have him. Keep up the great work and I’m so glad I got Giovanni to help me and take the stress I had on my shoulders off of me.

April 3, 2026
Unprompted review
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Reply from Better Debt Solutions

Hello Eliot, we appreciate your review of Better Debt Solutions. We are absolutely thrilled to hear that Giovanni was able to turn things around for you! It’s great to know his ability to pivot and find a different program gave you the relief you were looking for.

Rated 5 out of 5 stars

Liz Martinez made this process work for ME

Liz Martinez made this process work for me and take care of my debt to ensure I can become debt free. She was knowledgeable and further more understanding of my financial situation.
It was like having a friend in my corner to ensure my financial success.

April 3, 2026
Unprompted review
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Reply from Better Debt Solutions

Angela, we appreciate you sharing this! We’re so happy Liz and her expertise gave you the confidence to tackle your debt. Our team is dedicated to ensuring every client feels heard and supported throughout their journey.

Rated 5 out of 5 stars

Giovanni is good at his job

I like the way Giovanni took his time and explained everything to me. It's very hard to sometimes talk about your finances and struggles to a stranger but he made it felt easy. I really appreciate him for taking his time to help me. Very grateful 🙏 I will recommend this company to everyone because of him. Thanks so much 🙏

April 3, 2026
Unprompted review
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Reply from Better Debt Solutions

Rita, thank you so much for sharing your 5-star review! We love hearing that Giovanni turned a stressful situation into a positive one. Our team is always here for you in the future!

Rated 5 out of 5 stars

Marissa a excellent employee …

Marisa was excellent explain everything to me. Told me how I had been take by other companies and she was going to walk me thru all way. Glad she explained everything can't wait to get out of debt.

April 2, 2026
Unprompted review
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Reply from Better Debt Solutions

We are so happy Marisa could clear up the confusion for you. We can't wait to see you reach that debt-free milestone!

Rated 5 out of 5 stars

Neil was a great help through the whole…

Neil was a great help through the whole experience and he truly cared about taking care of me and my needs

March 31, 2026
Unprompted review
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Reply from Better Debt Solutions

We're so glad Neil could provide the help and care you deserved. He’s all about making the experience as smooth and supportive as possible for everyone he works with!

Rated 5 out of 5 stars

Professional, precise and Clear.

Liz Martinez was very kind, warm and seemed to be very knowledgeable on the program she was able to enroll me into. I look forward to working with a expert who really, really appears to care and are eager to help and assist. Thank you very much Liz.

Mack,

April 1, 2026
Unprompted review
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Reply from Better Debt Solutions

Hi David, thanks for sharing your review. We’re so glad to hear you enjoyed working with Liz. We're eager to get started with you!

Rated 5 out of 5 stars

Brighter Days

Angelo was very knowledgeable and explained everything to us with great clarity!

March 31, 2026
Unprompted review
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Reply from Better Debt Solutions

It sounds like you’re in great hands with Angelo. We’re glad his clear explanation gave you the peace of mind you were looking for. Thanks for sharing, Leslie!

Rated 5 out of 5 stars

Giovanni Morales was amazing!

Giovanni Morales was absolutely fantastic to talk to and deal with. He put my mind at ease and helped me tremendously.

April 1, 2026
Unprompted review
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Reply from Better Debt Solutions

It is wonderful to hear that Giovanni made such a positive impact! We're here for you every step of the way, David.

Rated 5 out of 5 stars

Jovanna Reyes is truly a professional!

Jovanna Reyes was certainly the quintessential finance advisor and also so courteous and respectful of our needs. He truly is spectacular! 🥰

March 31, 2026
Unprompted review
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Reply from Better Debt Solutions

Jovanna is absolutely spectacular, and we couldn't agree more! We're so glad her professional and respectful approach made such a positive impact on your experience.

Rated 5 out of 5 stars

Ken Clever was a lifesaver

Ken Clever was a lifesaver. He not only helped me out but gave me hope to financial recovery.

March 30, 2026
Unprompted review
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Reply from Better Debt Solutions

Tax debt is a stressful reality, but we are happy Clay was able to offer the understanding you needed to navigate it. We appreciate you trusting our team to help you find a path forward!

Rated 4 out of 5 stars

The process seems quick and easy.

The process seems quick and easy.
Troy explained the program well.

March 27, 2026
Unprompted review
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Reply from Better Debt Solutions

It's awesome to know that Troy’s explanation gave you the confidence to move forward. Making things simple and straightforward is exactly what we aim for!

Rated 5 out of 5 stars

Kevin was very extensive in explaining…

Kevin was very extensive in explaining the details of the restructure process!!

Thanks Kevin!

Don

March 30, 2026
Unprompted review
Better Debt Solutions logo

Reply from Better Debt Solutions

Thank you for the kind words, Don! We're glad to hear Kevin took the time to walk you through all the details of the restructure process so you feel confident moving forward.

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