Better Removals Reviews 

163
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 29 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff and office team are exceptionally polite, friendly, and supportive, making initial arrangements and quotes completely hassle-free. Consumers note that communication is clear, and the team is always accommodating with any schedule changes or special requests. People also appreciate the highly efficient moving service, observing that the crews work tirelessly to protect possessions and execute relocations smoothly. Reviewers consistently state they would gladly recommend this reliable removal business to anyone looking for a smooth, professional, and completely stress-free moving experience.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting their professionalism, efficiency, and... See more

Service

Reviewers mention positive feedback about service, highlighting that the entire process from initial quotes... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This company was recommended by a friend as he was happy with their service and they didn't disappoint. From the start, Mike who surveyed the house to the lads that did all of the packing and lifting,... See more

Rated 5 out of 5 stars

We chose Better Removals instead of a slightly cheaper quote because of their family firm background, and we did not regret it. Our move was delayed by solicitors and BR were flexible and accommodati... See more

Rated 5 out of 5 stars

In what could have been the most stressful of times, the whole process was handled extremely well, from the initial quote from Mike to the 4-day packing and removal process lead by Ollie. The whole te... See more

Rated 5 out of 5 stars

I was so impressed right from when they arrived on the first day of packing. Polite, friendly and clean and tidy appearance. They took note of my requirements, took care of my possessions and work... See more


Company details

  1. Moving Company

Written by the company

Commercial, Domestic & International Family owned Removals Company, with over 30 Years experience serving the People of London, Cambridgeshire, Hertfordshire, Peterborough & Essex. Making your Move Better


Contact info

4.9

Excellent

TrustScore 5 out of 5

163 reviews

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4.9

All reviews

(163)

26 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing service

Amazing and friendly office staff and amazing moving team. Would highly recommend this moving company. Thank you so much for all your support.

November 14, 2025
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Rated 5 out of 5 stars

Just the best!!!

I chose Better Removals as, of the many firms that contacted me, they were the only ones which were members of BAR. As it turned out it was the best decision I made. From the initial survey to the kindness of the office staff and carrying out the move nothing was too much trouble including coming before the move date to help clear my bookshelves and take the many (heavy) boxes downstairs ready to be collected by a charity. Throughout Rick and his team were professional, respectful of my property and unfailingly cheerful which made such a difference. I cannot recommend Better Removals highly enough you are just the best!!!

October 13, 2025
Unprompted review
Rated 5 out of 5 stars

Perfect from start to finish

From start to finish Better Removals have been a pleasure to deal with. They were very friendly and accommodating and coped with dates moving constantly. Rick, Luke and Karl on packing and removal day were a credit to your company too. Very caring and patient with my elderly mother who has memory loss and keeps asking same questions. Everything packaged beautifully and arrived safely. Rick was fast and carefully packed all the items. Luke and Carl even laid the room out for mum and plugged in lights, which meant the world to my mum and helped with her big and emotional move. Thanks to all the staff and I’d definitely recommend you to my friends and family.

October 8, 2025
Unprompted review
Rated 5 out of 5 stars

Very professional

The admin team were very supportive in helping to organise a moving date and reorganising when the dates changed. The packing team were friendly, respectful and efficient in packing boxes and dismantling furniture. At the new property the larger team were equally efficient and professional. I’m very pleased with the whole process.

September 15, 2025
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Rated 5 out of 5 stars

It was not a really big move but our 2…

It was not a really big move but our 2 guys were excellent. They arrived on time and worked non stop to get their van loaded tightly. They then had a 100 mile journey to our new home and promptly unloaded everything without fuss. We would highly recommend.

September 5, 2025
Unprompted review
Rated 5 out of 5 stars

We have been very impressed.

We have been very impressed.
The packing was excellent and the day we moved was incredible.
Very hard working operatives who catered for our every request.
Would recommend this Company to anyone embarking on a move.
First class from start to finish.
Well done.

August 26, 2025
Unprompted review
Rated 5 out of 5 stars

We chose Better Removals and were glad of it.

We chose Better Removals instead of a slightly cheaper quote because of their family firm background, and we did not regret it. Our move was delayed by solicitors and BR were flexible and accommodating about a change of date. The ladies in the office were sympathetic and cheerful as well as efficient. Craig packed our fragile stuff the day before, quickly and efficiently with no breakages. On moving day he and his team moved everything efficiently and were unfailingly friendly and cheerful.
Highly recommended.

August 15, 2025
Unprompted review
Rated 5 out of 5 stars

Very efficient service

Very efficient service. All the staff went out of their way to be helpful.
Our move went very smoothly and I can’t thank them enough for making it stress free.

August 15, 2025
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Rated 4 out of 5 stars

Thank you for being friendly and professional!

Good communication. Friendly packing and removal staff. Arrived when they were due to arrive, and packed quickly but safely. They asked questions about items they were unsure about to make sure anything we needed was easily accessible. The online booking and payment system wasn't entirely intuitive, and needs to be a bit easier to understand for us everyday folk! Overall it was a great service and ran very smoothly on arguably one of the most hectic days! Thank you for being friendly and professional!

May 27, 2025
Unprompted review
Rated 5 out of 5 stars

An excellent company with a personal touch

I helped an elderly, rather frail lady move home and we used Better Removals to pack all her possessions and take them to her new sheltered accommodation.
The move was arranged but unfortunately my friend had a fall and was hospitalised. Better removals were brilliant. They kept in touch throughout and managed to move her two days later than planned. The team were friendly and kind and very helpful.
Wouldn’t hesitate to recommend them!! 🤗.

July 23, 2025
Unprompted review
Rated 5 out of 5 stars

Phenomenal!

This was our second time using Better Removals, and they were phenomenal. Hottest day of the year, lift out of order, 7 flights down to the lorries..... they were relentlessly cheerful, practical, efficient and careful.

Would highly recommend.

July 10, 2025
Unprompted review
Rated 5 out of 5 stars

This is the 2nd time we have used…

This is the 2nd time we have used Better Removals and again they are just superb! They are efficient, fast, clean , tidy, careful and just the nicest guys to deal with ! I would not hesitate to use them again and again. Thank you as always !

July 14, 2025
Unprompted review
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Rated 5 out of 5 stars

Truly customer oriented service!

Truly customer oriented service!
A difficult location to move to but done with good humour and cheerfulness.
Complications around completion date handled with understanding.
Fully deserve a 5* rating
(I never intend to move again! However if I do I will use them.

June 27, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, on time and we’re very obliging. This is the second time we have used them and wouldn’t hesitate in recommending them.

June 27, 2025
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Rated 5 out of 5 stars

Faultless and Fun

The team ( in particular Jack who was with us every day ) made a seriously stressful life occasion as good as possible . Everyone was cheerful, fun , willing to make sure they took the burden of all bits of moving . I had so much heavy furniture am surprised anyone is still standing….not one grumble . Added to that they were so fairly priced

May 9, 2025
Unprompted review
Rated 5 out of 5 stars

Can’t recommend this company enough!

Can’t recommend this company enough!! From start to finish just so professional. Paul and Geraldine were a pleasure to deal with then the move day went without a hitch thanks to the hard work of the guys from this company. Treated our stuff with respect and worked so hard!

April 15, 2025
Unprompted review

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