bigbearpromo.co.uk Reviews 

641
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 316 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, knowledgeable, and patient throughout the entire ordering journey, ensuring every detail of the custom merchandise is correct. Consumers are consistently delighted with the outstanding quality of the finished products and branded items, which look fabulous and arrive right when needed. However, some reviewers were not happy with communication gaps, mentioning unresponsiveness, chasing for updates, and unexpected delays as they approached their important event dates. Some customers also noted that they experienced frustrating silence when checking in close to their scheduled events.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting extremely helpful, prompt, and efficient... See more

Product

Reviewers highlight positive aspects of product quality, competitive pricing, and fast delivery times.... See more

Service

People report positive experiences with service, describing it as prompt, efficient, and exceptionally... See more

Order

Clients share positive opinions on order processes, highlighting smooth interactions and quick delivery... See more

Response time

Customers consistently note positive experiences with response_time, praising the lightning-speed email... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I contacted Big Bear Promo for a quote on a couple of items we were interested in ordering and Tyler Sheppard responded to my email very quickly and was extremely helpful and polite. Prices were compe... See more

Rated 5 out of 5 stars

Found Big Bear Promo to produce keyrings for my business. Callum has dealt with multiple of our orders now and everything is flawless from start to finish! Really prompt at replying and assisting. H... See more

Rated 5 out of 5 stars

I spent an age looking for an appropriately priced ‘end of programme’ gift for my colleagues. I stumbled on bigbearpromo and found their mugs which I could personalise. Tyler Sheppard was my c... See more

Rated 5 out of 5 stars

From my first contact with Shay Kanabar I found Big Bear Promotions easy to deal with. Shay lead me through the process with patience, knowledge and expertise. I am delighted with the branded glasses... See more



Contact info

4.8

Excellent

TrustScore 5 out of 5

641 reviews

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No recent history of asking for reviews

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4.8

All reviews

(641)

311 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Mint Imperials and USB docks

Ordered 1000 mint Imperials and 50 Bamboo USB phone docks. Very helpful service, suggesting an alternative for an item not in stock. Arrived in very good time. The mints are very nice and the branding looks great. The USB phone docks looked great even impressed the most technically discerning in our office. Excellent products, service and pricing. Will be using again.

February 16, 2026
Unprompted review
Rated 5 out of 5 stars

Tyler Sheppard dealt with my initial…

Tyler Sheppard dealt with my initial enquiry regarding a quote for baseball caps with company logo and he remained my contact throughout the whole process. Very quick to respond. Excellent customer service. Great quality product, very prompt delivery.
Very impressed. Would definitely use this company again.

January 26, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, speedy delivery, painless from start to finish, great product, great customer service from Callum Burton, credit to his company.

February 18, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent company to deal with.

Excellent company to deal with. My timing for ordering was way off (my fault) aside from that the stuff I wanted did arrive in great time and the quality was perfect. I'm from a printing background so I always worry about cmyk and RGB but was assured it would be fine and it was. I will obviously search around for prices but if they have what you need you can trust them 100% Sam the man was great at responding to my occasional rants.

February 9, 2026
Unprompted review
Rated 5 out of 5 stars

Great service from Ross!

Ross recently helped us to order some branded notebooks, he was so helpful and the service was so efficient, we even got a sample to check before the main order was sent to ensure we were happy with the product. Thank you Ross!

January 22, 2026
Unprompted review
Rated 5 out of 5 stars

Professional and Reliable Support Excellent Service from Tyler

Tyler handled our company merchandise order for a trade show, including branded pens and other promotional items, and did an excellent job. He was professional, efficient, and kept us informed throughout the process. Everything arrived on time and looked great. We really appreciated his support and would happily work with him again.

February 17, 2026
Unprompted review
Rated 5 out of 5 stars

Ross Robinson sorted our first order…

Ross Robinson sorted our first order without any issues. The order was last minute but Ross Robinson ensured it was dealt with and arrived in the needed and promised time, something our usual providers could not offer. It also meant we could keep to our wanted timeframe and use them for a prearranged launch date. All our items were well received and as quoted. Thanks to Ross Robinson.

January 19, 2026
Unprompted review
Rated 5 out of 5 stars

Swift and Slick Service

Been dealing with Tyler @ BigBearPromo over the last couple of years now, its so refreshing to have a no nonsense professional approach do doing business

February 13, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Product

I recently worked with Ross Robinson from Big Bear Promo to organise customised stress balls featuring QR codes for our NHS prehabilitation project, and I couldn’t be more impressed.
Thank you, Ross, for making the whole process smooth and professional. I would highly recommend Ross and Big Bear Promo to anyone looking for branded items with excellent customer service.

February 12, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Luci Sweeney has been extremely helpful in arranging items for my organisation. Her communication via email has been excellent, and the level of help and support she provided was outstanding. I would definitely recommend Big Bear Promo and will happily use their services again.
Thank you, Luci!

February 11, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience as a first time…

Great experience as a first time customer

I made a query for folders and Tyler contacted me pretty quickly, sent me a sample to have a look at (which was super fast!)

Answered all my questions and assisted me throughout the process. Will definitely be working with bigbearpromo again!

February 10, 2026
Unprompted review
Rated 5 out of 5 stars

This is my second order with Tyler and…

This is my second order with Tyler and once again the experience has been excellent. From approving the artwork to keeping me informed about production and dispatch, everything was handled smoothly and professionally. Communication was clear and timely, and the whole process was easy and stress-free. Really appreciate Tyler’s support and would happily recommend his service. Thanks again!

February 6, 2026
Unprompted review
Rated 5 out of 5 stars

luci was great

luci was great. really helpful. great products and speedy service. i would highly recommend big bear promo.

February 5, 2026
Unprompted review
Rated 5 out of 5 stars

Shay was amazing :)

Shay was amazing! I had a really tight deadline to meet and she pulled it out of the bag. Excellent service :)

February 3, 2026
Unprompted review

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