Bike Hero Reviews 

564
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Great service, they picked the bike up and dropped it off at days convenient to me. They notify you of any works/new parts required or recommended and share an invoice allowing you to accept or declin... See more

Rated 5 out of 5 stars

Super convenient having two bikes collected and a call back same day about repairs. Appreciated the honesty about the challenges and cost of repairing one of them and that I wasn’t charged anything fo... See more

Rated 5 out of 5 stars

Excellent provider. My bike was collected, serviced and returned in just over a week and a half as parts were needed. Very happy with everything having used my bike several times recently. The collect... See more

Rated 5 out of 5 stars

The team did a very nice job with my bike and collection and delivery went well. I'll be using them again for my other bike ;)

Company details

  1. Bicycle Repair Shop

Written by the company

Welcome to Bike Hero, your local team of bicycle mechanics ready to repair and service your bike so you can keep pedalling. We collect and deliver at your convenience.


Contact info

4.8

Excellent

TrustScore 5 out of 5

564 reviews

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4.8

All reviews

(564)

144 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Great service, polite and courteous and quick response

January 29, 2026
Bike Hero logo

Reply from Bike Hero

Thanks Sandra for your kind words, we're glad you enjoyed the service. We think being polite is really important!

Team Bike Hero

Rated 5 out of 5 stars

Problem with my Di2 rear mech not…

Problem with my Di2 rear mech not shifting.
Very quickly diagnosed the problem and were able to get the replacement part ordered the same day I dropped it off.
When they returned my bike to Kingston they were also able to adjust their route to accommodate my times.
Great job guys!

January 3, 2026
Bike Hero logo

Reply from Bike Hero

Hi Richard, thanks for taking time to review. We'll always try and make deliveries fit around customer's schedules - so happy it worked well for you.

Team Bike Hero

Rated 5 out of 5 stars
Bike Hero logo

Reply from Bike Hero

Hi Valerie, thanks for your review. Customer service is really important to us - so we're happy your had a positive experience!

Many thanks,
Team Bike Hero

Rated 5 out of 5 stars

Quick and fair

Quick respond , time efficient, Fixed my bike quickly, gave me quote for the cost before the repair.Pick up and delivered my bike with prearranged time and date .Professional and great communication throughout the process. Thank you

December 5, 2025
Rated 5 out of 5 stars

Quick

Quick, efficient, reliable and value for money. Great service from start to finish. Highly recommend

December 5, 2025
Rated 5 out of 5 stars

The team at bike hero are absolutely…

The team at bike hero are absolutely superb. We live in London and were struggling to find somewhere to service our large, Amladcykler bike. The team collected, serviced and returned the bike all in good time and the bike now runs like a dream. Highly recommend and will definitely be using bike hero for all of our future services.

December 2, 2025
Unprompted review
Rated 5 out of 5 stars

Super happy with the service at great…

Super happy with the service! I booked my bike for a service with free pick up and drop off included. My husband decided he would also like to add his bike with mine and this was not pre booked but at the time of pick up and this was no issue at all. It was very easy to add my husband's bike to the booking platform. Quick turnaround with the service and easy to agree a drop off time and date. Easy communication through their platform.

November 24, 2025
Rated 5 out of 5 stars

It was the first time I used you it’s…

It was the first time I used you it’s so handy for someone to come and collect and pick up as I don’t drive and I’m busy. I’m always at work. I would recommend to anybody to come to you for repairs. I was very happy with my bike, it was worth the weight. I will come to you in the future if I have any more problems with my bike or I need to get it serviced I have told friends and family as well.

November 24, 2025
Rated 5 out of 5 stars

Tried these guys out for the first…

Tried these guys out for the first time.
Paid for the top whack e-bike service because I had extra things outside of a normal service to request.
Easy process... Messaged them via the app with extra notes and info and all taken care if. They kept me informed and was notified promptly on Collections/Deliveries which were my main concern... but all in all good smooth process and will now send my other bikes :)

October 27, 2025
Rated 5 out of 5 stars

Good experience with my bike repair

I had a very sad bike that they picked up. They consulted me on repairs and what I wanted fixed, confimed the cost of the repairs, and returned a functional bike. Booking and returns system easy to use, staff friendly. Can't ask for much more, and I'll book again.

October 27, 2025
Rated 5 out of 5 stars

Heros they are

Everything went very smoothly. From booking my bikes in (at a reduced rate for the second bike) through collection, pricing and delivery. Efficiently dealt with throughout.

October 27, 2025

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