Super convenient having two bikes collected and a call back same day about repairs. Appreciated the honesty about the challenges and cost of repairing one of them and that I wasn’t charged anything fo... See more
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Fantastic place. Fixed my bike again great job. I had my bike repaired 3 weeks again in the isle of wight. It was never the same. The chain & rear cassette broke.. They repaired it.. Then the chain &... See more
Needed a wheel truing. All done very quickly and very inexpensive as well. Was recommended Bike Hero and I would most definitely recommend them as well. Friendly and welcoming service.
Excellent provider. My bike was collected, serviced and returned in just over a week and a half as parts were needed. Very happy with everything having used my bike several times recently. The collect... See more
Company details
Written by the company
Welcome to Bike Hero, your local team of bicycle mechanics ready to repair and service your bike so you can keep pedalling. We collect and deliver at your convenience.
Contact info
Unit 2 Ashley Business Centre, Hanworth Lane, Chertsey, KT16 9GF, London, United Kingdom
- 01932481177
- enquiries@bike-hero.co.uk
- bike-hero.co.uk
4.8
Excellent
559 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Great company!
Great communication, amazing service. I will definitely use bike hero again !
October 27, 2025
Loved that I could get my bike picked…
Loved that I could get my bike picked up & serviced
October 27, 2025
Amazing quality staff customer services…
Amazing quality staff customer services so happy with bike hero!
October 27, 2025
Easy to deal with and excellent service
October 27, 2025
Usual excellent service from Bike Hero
Usual excellent service from Bike Hero. I lent my ebike to a friend for a country ride and unfortunately he came off and bent the Derailleur hanger. This caused the gear select to malfunction. Booked bike in online on Monday, collected Tuesday serviced and returned on Thursday. Total cost including pick and delivery £40. Bike working as new👍👏👏👏. Highly recommended.
October 27, 2025
Bike service
First time I've used Bike Hero and would definitely do so again. Bike serviced, plus new cassette with a lower gear and a few other things. All now running quietly and smoothly. And done in three days although they had to order in a part. And the bike is so clean!
October 31, 2025
Unprompted review
Amazing Prices, Service and Communication
Amazing! Great service, fantastic communication and reasonable prices. Highly recommended
October 28, 2025
Unprompted review
Excellent service
October 10, 2025
OK… but with some issues
Sent in with gears working fine. After being persuaded to get a new chain or the gears won’t work came back with bottom gear slipping and seat came lose first ride out. Picked up ok and with good comms although did take longer than advertised. Overall I was disappointed.
October 10, 2025
Reply from Bike Hero
Hi Rob, really sorry to hear there are issues with your bike, this falls well below our normal standard - will be in touch to get your bike up to standard and ensure you are 100% happy. Team Bike Hero
Fantastic firm
Fantastic firm. Fixed my Boost kit under warranty, no fuss. Collection & drop off was also fee free.
Communication is great too.
October 17, 2025
Unprompted review
Did a very good job on 2 of my mountain…
Did a very good job on 2 of my mountain bikes. Taking time fix all problems, and even allowing me to source some tricky parts to get the job completed.
Really like the pick up and drop off service too.
October 10, 2025
Really good service
Very pleased with my bike service and excellent collection service too, thanks.
September 29, 2025
Awesome service
Awesome service - Davide did a great job repairing vintage bike in quick time.
September 24, 2025
Best in customer service
They provided excellent service for my electric bike. Even when an issue arose after the initial repair, they promptly collected the bike and fixed it without hesitation. Their commitment to customer service is truly outstanding
September 24, 2025
Great service from Matt and Toby
Really great service from Matt and Toby on a Shimano warranty replacement. Great to deal with and always very helpful - cheers, Josh
September 25, 2025
Unprompted review
Quick and thorough service
Quick and thorough service, they made recommendations and were knowledgable. Bike was picked up and returned to me on specified days.
August 1, 2025
Great service / Good expertise
Great service.
I needed a quick turnaround on what became a complex service
Would highly recommend
September 4, 2025
Good service at a reasonable price
Good service at a reasonable price. See you next year!
September 4, 2025
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