BikeFair Reviews 

143
•
TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

The service Bikefair provides is above anything I've ever seen before. Even though we mistakenly ordered the wrong frame size, they were extremely helpful in getting it exchanged and even helped minim... See more

Rated 5 out of 5 stars

Bikefair is great. I (seller) meet the nicest people from all over the world and they are always happy when i hand them a completly serviced bike to enjoy. The Bikefair team is responsive and al... See more

Rated 1 out of 5 stars

I bought a bike (€1.300) a few months ago, included an insurance (also on the receipt) which covers theft, damage & roadside assistance 24/7. Sadly my bike got stolen, so I contacted Bikefair for... See more

Rated 5 out of 5 stars

Robin was extremely nice and helpful in me trying to find a bike :) Also, the website is super easy to use, it has great filters and the prices are extremely reasonable, on top of having the certa... See more

Company replied

Company details

  1. Online Marketplace
  2. also in
  3. Bicycle Repair Shop
  4. Bicycle Store
  5. Bike Accessories Store
  6. Road Cycling
  7. Used Bicycle Shop

Written by the company

BikeFair is the first easy, fair, and fun to use pre-owned bike marketplace. No stolen bikes, no scam, just great deals from both bike shops and individuals.


Contact info

4.1

Great

TrustScore 4 out of 5

143 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 1 week

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4.1

All reviews

(143)

27 reviews in the last 12 months

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Rated 5 out of 5 stars

Loved BikeFair for buying and selling

We bought (and then sold) a couple ebikes for an extended stay in the Netherlands. The bikes we purchased were delivered to us and met our expectations. Selling our bikes is where we really had a great experience. We were on a tight deadline to sell, and the people at BikeFair were super accommodating and helpful to us. Was a lifesaver to have them store and sell the bikes for us. Definitely will use them again next time we do an extended stay in the Netherlands!

December 12, 2022
Unprompted review
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Reply from BikeFair

Hi Ryne, we're glad we could play our part in selling your bikes for you, and we're looking forward to hopefully seeing you on BikeFair again in the future!

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Rated 5 out of 5 stars

Love my new bike!

Ordered my new bike and received it at home on the same day. Perfect conditions, exactly like the photo and description of it. Super happy with it!

November 29, 2022
Unprompted review
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Reply from BikeFair

That's great to hear Jessika, we wish you many happy kilometres on the bike and thank you for using BikeFair! Tom from BikeFair

Rated 3 out of 5 stars

Bikefair sells second hand bikes without trying first...

Bikefair is a platform for bike repair shops selling second hand bikes. PRO: prevention against theft and fraud CON: prices a little above market value for second hand bikes; I experienced the problem that you get your used bike delivered without the optional try-out tour. So when I was not satisfied I had to return the bike myself or face high return costs (€40). I was lucky to find another bike at the sellers, but I will not recommend buying a bike online without a tryout before.

November 29, 2022
Unprompted review
BikeFair logo

Reply from BikeFair

Hi Ton, thank you for providing honest feedback and for elaborating over the phone to us - it's something we really appreciate as we try and grow our platform. We do agree with you which is why we believe the old-fashioned way of meeting the seller in person so you are able to test the bike and get a feel for it is still the most effective way of buying a bike. However, of course this isn't possible for everyone. A lot of our customers love having the bike shipped to them and enjoy the bike when it arrives though, even if it can seem like a bit more of a risk. We're glad you managed to find a great alternative bike from the seller though :) Tom from BikeFair

Rated 5 out of 5 stars

BikeFair stored and sold my used bike-great service!

BikeFair stored and sold my used bike once I had finished a cycling trip in Europe and returned to Canada. Very accommodating, trustworthy, and excellent service!

November 15, 2022
Unprompted review
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Reply from BikeFair

Thank you for your kind words Angus, it was a pleasure to meet you and help sell your bike on BikeFair! All the best, Tom from BikeFair

Rated 5 out of 5 stars

Bike sold smoothly

They helped me to sold a bike. The website is easy to use, communication was great. I stored the bike at their warehouse and they sell it for me while I was on vacation.

August 25, 2022
Unprompted review
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Rated 5 out of 5 stars

Lovely bike the size and type I needed

Thanks- lovely bike. I also appreciated good phone support from BikeFair when I needed it instead of having to chat to a bot or filll in a form to make contact. It was helpful to be able to search through so many bikes with the criteria I needed and buy without worries.

August 18, 2022
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience ! I have found the perfect second hand bike! The shop Qudro bikes was also very reliable and providing an incredible service ! Thanks bikefair!!

August 17, 2022
Unprompted review
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Rated 5 out of 5 stars

Customer service called the same day to…

Customer service called the same day to inform me that the seller sold bike already. They provided a better (more expensive) bike alternative and covered the difference. This is the first time that any customer support actually helped me.

August 2, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent platform & Great Service

Excellent platform, great communication and service! Definitely recommend!

We were in a hurry to relocate to another country. Tom arranged a pickup from my apartment and bike was sold in 2 days! Thanks bikefair!

August 1, 2022
Unprompted review
Rated 1 out of 5 stars

the bike I took did not work

the bike I took did not work, I was not compensated. I don't know how you can let certain sellers act this way.

July 30, 2022
Unprompted review
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Reply from BikeFair

Hello Francy, I'm very sorry about your experience. Could you please share your order number with us here or to team@bikefair.nl, so that we can help you solve the issue? We'd love to help, but I cannot find your order or any communication in the system only by your first name. Thank you, Jan from BikeFair

Rated 5 out of 5 stars

Bike to Estonia

Thanks to Bikefair I got my first Gazelle bike! I live in Estonia and they helped me to find right size and organize delivery. Communication was fast and they even called me to be sure that I really want to get bike to abroad and gave me enough informatsion about sizes and delivery price. First I've chosen a bit too big bike. They helped to change it to a other one. It is really east to use their webpage. Definitely recommend that page!

July 7, 2022
Unprompted review
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Rated 5 out of 5 stars

If you are looking for a quick fix, you found the right place.

My and my husband were looking for a quick sale of our bike and BikeFair turn out to be the best place to do that! I had no expectations, perhaps the other way round, I was thinking what kind of website is that, it’s not like any name I heard, but little I knew that it’s such a great service!

The customer service was prompt and extremely helpful. Before we knew it, we already sold the bike 😍😍😍

June 17, 2022
Unprompted review
Rated 5 out of 5 stars

Incredible organization, very happy

Tom was incredibly helpful and guided me throughout the whole process. He kept me updated and personally made sure to answer all of my questions and address all of my concerns quickly and thoroughly. HIGHLY recommend this service. They operate with the highest degree of professionalism and customer service. Thank you again, Tom!

June 7, 2022
Unprompted review
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