birminghamwear.com Reviews 

1,205
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 85 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptional quality of the fabrics and the dedicated assistance provided by the team regarding custom measurements. Many people are thrilled that their tailored suits fit wonderfully, look very elegant, and arrive promptly at their doorstep. Some reviewers were not happy with specific aspects of their shopping experience. Consumers occasionally noted frustrating problems, including unexpected shipping delays, items arriving in the incorrect size despite prior checks, or fabrics feeling vastly different from descriptions. A few buyers also experienced minor issues with loose buttons or unexpected stains from garment linings.

What people talk about most

Product

Customers consistently note ambiguous experiences with product quality and sizing. Many consumers praise the... See more

Quality

People report positive experiences with quality, highlighting that the suits and coats are well-made,... See more

Order

Clients share ambiguous opinions on order processes, as experiences vary significantly. While some consumers... See more

Delivery service

Customers had ambiguous experiences with delivery service. Many consumers praised fast shipping times, noting... See more

Staff

Users describe positive interactions with staff, highlighting fantastic support and professional, friendly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This website appeared a few times on Facebook, and I´m generally skeptical, but after checking Trustpilot, I was tempted by a Black Friday offer and placed an order. And from there i can only say full... See more

Rated 5 out of 5 stars

Brilliant customer service! I ordered the wrong size gloves and Stephanie from the support team immediately sent me the correct pair for free — and even told me to keep the first ones. She was supe... See more

Rated 5 out of 5 stars

Great service by Imen from Birminghamwear! He asked me what sizes I wear and responded quickly to my questions! The suit I ordered came within the advertised time schedule (the netherlands) and the qu... See more

Rated 5 out of 5 stars

The service of Birminghamwear is on top, I had some problems with the pants and Stephanie helped me all the time. I got discount for the pants, which didnt fit and got all my wishes fulfilled. The... See more


Company details


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3.9

Great

TrustScore 4 out of 5

1K reviews

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No recent history of asking for reviews

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3.9

All reviews

(1,205)

172 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I have been waiting for my order for…

I have been waiting for my order for over a month, and i have write to them and i doesnt get an answer for me it seams to be a SCAM

Yea its #LR112245 and
#LR112324

December 25, 2024
Unprompted review
birminghamwear.com logo

Reply from birminghamwear.com

Hi, do you have an order number?

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Rated 4 out of 5 stars

Great customer service

Bought the double breasted three-pieces suit Michael, relatively cheap.
The first shipment turned out to be the wrong size but the manager of the Birmingham Wear Customer Service, Stephanie was of great help in getting me the right size.

December 20, 2024
Unprompted review
Rated 1 out of 5 stars

Avoid like the plague

I had ordered a three piece suit, mid length Tommy coat, pocket watch and cap on the 21st Nov and was emailed by Victor regarding measurements which I provided. I then received an email to say the cap was being delivered which it was on the 3rd December. The remaining order was not and I allowed time for the rest of the order which did not arrive. I contacted Birmingham Wear to ask when this will be delivered and was told that it takes 8 to 14 days. At this point, it had been 21 days so I then emailed again and told them in which I received another email to say the order was delivered on the 3rd. Yet another email back to say with attached email as proof of delivery of the cap to say that only the cap had been delivered and not the remaining order. I did not receive any correspondence from my email and have now emailed once more to request a full refund and still no response. Really unacceptable service and the lack of communication is ridiculous. You have to wait 48 hrs for a response. I have now heard nothing back at all and basically they have stole £297.97

December 20, 2024
Unprompted review
birminghamwear.com logo

Reply from birminghamwear.com

Hello There,

I checked and firstly we want to apologize for our late reply, 3 days after your message. Our customer support is extremely busy and we sincerely want to apologize for that.

Then, we sent your order in two parcels for stock reason. The first parcel with the cap has been delivered and the second one is on its way but has been delayed because of a the customs clearance step, it's unfortunately not in our control.

To apologize, we will send you a free product from our accessories collection of your choice. You can let me know what you want.

Regards and merry Christmas

Rated 5 out of 5 stars

I ordered a Tommy 3 piece suit using…

I ordered a Tommy 3 piece suit using the size guideline but the trousers were too small. I contacted BW and they very kindly offered to send a larger size express courier because the event was very soon. They arrived within 2 days and hubby went off very happy. Amazing service from Stephanie. Thanks so much for your kind assistance and personal attention.

December 3, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing customer service

My local delivery service lost my package. However Stephanie, the manage of the customer service, listened to my issue and was very helpful! The product is great and arrived quickly the second time.

Thank you again !

December 19, 2024
Unprompted review
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Rated 5 out of 5 stars

Fast delivery, good service

I specifically ordered an item that was supposed to take 2-4 weeks to deliver. It was delivered after only about 10 days, although the delivery (to Germany) came from China (which, to be honest, I didn't realise when I placed the order). I was informed about the status of my order at all times, and they even checked in afterwards. Everything was fine.

December 11, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing Help

Thanks to Stephanie, she did an incredible job, helping me and taking care of the whole process. Special requests were handled very good and they made everything amazing for me to buy it.

December 15, 2024
Unprompted review
Rated 5 out of 5 stars

Great value

Great support! After the order, I received an E-Mail asking for additional measurements, to decide witch size would fit best, which it did. Thanks, Victor.
The suits are greats. Nice fabric.
Great value for the money. Will order again.

December 11, 2024
Unprompted review
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Rated 5 out of 5 stars

Great customer service

I was unsure what size to order so I contacted them via email, Stephanie was very helpful and thorough with measurements required and always got a quick response. I was going to order a larger but Stephanie recommended the extra large. The three piece suit fit perfectly and was good quality material the same with the Shelby coat. Great customer service and clothing is great value for money

November 25, 2024
Unprompted review
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Rated 1 out of 5 stars

They stole my money.

They stole my money.

I purchased a suit at Birmingham wear and immediately regretted the purchase, I then wrote them that I didn’t want the suit and I would like my money back. A guy wrote me back saying he stopped my order and asked why? I explained the situation to him and I haven’t heard from them since and I haven’t seen my money or a suit for that matter.

November 28, 2024
Unprompted review
birminghamwear.com logo

Reply from birminghamwear.com

Hey Kian,

We checked and your reply went into our spam folder, I obviously can't attached a pic, but don't worry the cancelation request was well registered, and the money has been refunded already.

It takes 5 to 10 days before you see the money on your bank account.

Regards

Rated 4 out of 5 stars

Avis

I bought several suits (6) on the site. Suits that are pretty good considering the really cheap price. I wear suits all week and the suits are durable.
I had a problem with a suit and Imen at Customer Service was very responsive and kind to recommend another suit.
Thank you.
See you soon for the next order!
Frédéric

September 24, 2024
Unprompted review
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Rated 5 out of 5 stars

no problem unsolvable :-)

I ordered a three-piece suit. Determining the correct size for the pants was difficult. I had to send the first pair of pants back: only good experiences... I got very kind, fast, personal and precise help!

November 12, 2024
Unprompted review

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