Banner for Bluehost

BluehostReviews 

30,702
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 8,256 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional customer service and the helpful, cheerful, and knowledgeable staff. Many highlight the efficiency and quick response times of the support agents, who are often able to resolve issues in a single interaction. The service provided is frequently described as solid and dependable, with many long-term customers appreciating the consistent support. However, some customers also noted issues with the website, including unexpected downtime and difficulties with certain functionalities. A few other people also felt that the support could be unreliable, with some experiencing slow responses or unresolved problems.

What people talk about most

Customer service

Users describe positive interactions with customer service, often praising the helpfulness, patience, and... See more

Staff

Consumers find staff to be positive, highlighting their knowledge, responsiveness, and commitment to quality... See more

Website

Customers had ambiguous experiences with website functionality and support. Some reviewers were very... See more

Service

Reviewers mention positive feedback about service, often describing it as knowledgeable, responsive, and... See more

Response time

Reviewers highlight positive aspects of response time, with many customers reporting quick and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've worked with Bluehost before and left (unrelated to bluehost). Now I'm back. I came back because their support is superior! My experience today is no different. All these companies start with the... See more

Company replied

Rated 5 out of 5 stars

Had website go off-line unexpectedly. 2 possible causes. AI helped identify one with immediate step to take, but live support agent via chat was able to quickly see the other issue AND get website f... See more

Company replied

Rated 5 out of 5 stars

I contacted Bluehost support regarding an account issue. I first interacted with an AI agent, which threw up its hands at an appropriate point and turned me over to a real human. I was asked to enter... See more

Company replied

Rated 5 out of 5 stars

My service rep was terrific and very efficient. Answers were clear and quick. If I could change two things I'd slow the process slightly because it got a little hectic at the end and a little confusin... See more

Company replied


Company details

  1. #30 of 65 best companies in Web Hosting Company
  2. #15 of 27 best companies in DNS Provider
  3. #23 of 50 best companies in e-Commerce Solution Provider
  4. #108 of 355 best companies in Software Company
  5. #14 of 26 best companies in Website Designer

Written by the company

Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

31K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(30,702)

6,849 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

They really made a difference

Not only did my online live rep quickly diagnose my issues, but they made the steps to fix it. I didn't have to do anything. That's exactly what I need!

July 6, 2026
Rated 2 out of 5 stars

Disappointed

I used to think Bluehost had some of the best customer service around, but have changed my opinion. It took several tries for the person to understand what I was asking, and they prompted me to look at links and documents that I had previously told them that I had looked at (and was why I was reaching out to support). They were then very pushy about renewing my services early and didn't seem to know what they were telling me. They would tell me one thing and send me a link that said the complete opposite. I told them I had to go and thanked them for their help and they just kept asking over and over the same thing. It took a long time for them to end the conversation.

July 6, 2026
Rated 4 out of 5 stars

Customer Service Rep. Pooja N was stellar

The best part about this experience is the service provided by Ms. Pooja N. She was knowledgeable, offered creative solutions, and was very proactive in her attempt to keep me as a customer AND to work within my financial limitations.
It remains that the quality of Hostgator's service is declining faster than snow melts in the sun.

July 6, 2026
Unprompted review
Rated 5 out of 5 stars

Adithya provided amazing service

I really destroyed my website as I lost access to one of my wordpress sites when I tried to link one of my domains to my second site. Adithya was amazing, linked both my domains to the correct site, making sure along the way the domains were to the correct site, restored my wordpress access to both websites and even installed the SSL certificate on the website that didn't have it. Couldn't thank Adithya for the service.

July 7, 2026
Bluehost logo

Reply from Bluehost

Hi Tim,
Thank you for your kind review!

Ashley
Customer Advocate at Bluehost

Rated 5 out of 5 stars

Issue Solved

Very helpful and easy to deal with

July 6, 2026
Bluehost logo

Reply from Bluehost

Hi James,
Thank you for your short and sweet review!

Ashley
Customer Advocate at Bluehost

Rated 5 out of 5 stars

My support rep Pratheek was awesome

My support rep Pratheek was awesome. Great service, very knowledgeable and an overall pleasure to deal with. I really love Bluehost.

July 5, 2026
Bluehost logo

Reply from Bluehost

Hi Jason,
Thank you for your wonderful review!

Ashley
Customer Advocate at Bluehost

Rated 5 out of 5 stars

Bluehost's Migration Team Rocks!

I migrated my site to Bluehost with the assistance of the migration team. The migration went smoothly once I was able to give the information needed. When I bumbled at the beginning of the migration, Bluehost's migration team provided the means and the instruction to help me through it. I'm not an expert at coding, etc., and I'm only just capable with technical jargon, so it was nice to know that the Bluehost imigration team had my back.

July 3, 2026
Unprompted review
Bluehost logo

Reply from Bluehost

Hi Dave,
Thank you for your thoughtful review!

Ashley
Customer Advocate at Bluehost

Rated 5 out of 5 stars

Great tech support

Chris, in tech support, immediately figured out what was wrong and fixed it. The main reason I use Bluehost is because you have actual people (who know what they’re doing) vs AI or worse, just emailing support. Very happy with my experience.

July 5, 2026
Unprompted review
Bluehost logo

Reply from Bluehost

Hi,
Thank you for your awesome review!

Ashley
Customer Advocate at Bluehost

Rated 5 out of 5 stars

Issue resolved

I contacted Bluehost about a fairly complex matter. It was clear that their AI agent couldn't solve this, but the AI agent was helpful in putting me in contact with a real person, who was very helpful and effective in resolving the matter.

July 5, 2026
Bluehost logo

Reply from Bluehost

Hi Carolien,
Thank you for your kind review!

Ashley
Customer Advocate at Bluehost

Rated 5 out of 5 stars

Suraksha was amazing

Suraksha was amazing. Helped me with all my problems. Made everything easy for me to understand and made everything a straightforward process

July 5, 2026
Bluehost logo

Reply from Bluehost

Hi Nkosi,
Thank you for your fantastic review!

Ashley
Customer Advocate at Bluehost

Rated 5 out of 5 stars

Timely tech support.

Timely tech support.

July 4, 2026
Bluehost logo

Reply from Bluehost

Hi David,
Thank you for your short and sweet review!

Ashley
Customer Advocate at Bluehost

Rated 2 out of 5 stars

I have no respect for this company…

I have no respect for this company anymore. I paid for a domain name which is in service until 2027. On May 29th, wordpress took out $195.00 from my account. Then I got an email from Bluehost stating that my account was not paid and cancelled. I logged into one of my website and it said suspended. When I tried chatting with the rep, she told me that BLUEHOST AND WORDPRESS DO NOT WORK TOGETHER. I had to tell her that yes they do. Wordpress is the admin where I create my website and BLuehost is the server with Titan email. My website with all my intellectual propertly which I didn't even get to download before it got cancelled, is now going to be deleted she told me! I am paid $833 monhtly. We are barely surviving in Canada. I am paying for two websites, barely making income, I am paying monthly for Titan email, which is horrible, and I have paid for my domain name until 2027 and I asked a simple question of can you postpone the payment until July 30th when I am paid next as I need to eat and buy gas. I literally have $30 in my account and she said NO. Or He. And said it would be deleted. Imagine. IMAGINE HOSTING A WEBSITE AND HAVING NO RESPECT FOR THE AMOUNT OF TIME AND EFFORT GONE INTO CREATING AND WRITING AND SHARING AND WHAT NOT AND TO JUST DELETE IT BECAUSE I DON'T HAVE THE MONEY RIGHT NOW TO PAY IT BUT WILL IN 26 DAYS! I AM IRATE. I AM SO DONE WITH BLUEHOST. IT IS OVERCHARGING. WORDPRESS CHARGES TOO. THEY TAKE SO MUCH MONEY FOR THE SAME THING. BOTH AGENCIES ARE JUST RIPPING PEOPLE OFF FOR THE SAME EXACT THINGS. WOULD I RECOMMEND THEM? NO. NOT ANYMORE. CONSTANT FEES, CONSTANT FEES, EVERY PLUG IN IS A NEW FEE WITH WORDPRESS THROUGH BLUEHOST SERVICE. SO MUCH MONEY POURED IN WITH LITTLE RESULT. EVERYTHING IS MONEY MONEY MONEY MONEY AND THEY CAN'T EVEN HOLD OFF 26 DAYS BECAUSE APPARENTLY IT WAS SUPPOSED TO HAVE BEEN PAID MAY 12 AND THE ONLY EMAIL I GOT WAS ONE SAYING MY BACKUP WAS CANCELLED? DO NOT USE BLUEHOST! This is what I was told " Regarding the hosting plan, I can temporarily activate the hosting plan for 15 days so you can take a backup of the account, but the expiry date will stay the same as June 12th, and it will get deleted anytime after 30 days if not renewed, and we cannot change it manually, as it is an automatic process from the server end." An automatic process that CAN BE HALTED FROM A HUMAN. And then when I asked for a refund for my domain name paid until 2027. I got this response. " Unfortunately! Due to the unique way that domains are registered, domain registrations and renewals are not able to be refunded. When a domain is renewed or registered, they are immediately and permanently updated at the registry level. For this reason we are not able to offer refunds for this particular product. " So-- I do not recommend Blue host. Way too many small hidden fees mixed with Wordpress for literally zero results. Way more options out there now. Way more. People can barely eat right now and this is how they treat entrepreneurs and super small women owned businesses just trying to figure out a way to be financially independent. I have no words anymore. But that is my intellectual property and I am getting it back! Not to mention last year my account was hacked and my emails were hacked and Titan is a nightmare. I have comments off and all I get are hundreds of BOTS asking me if I want to build an app. Constantly having to filter through that entire spam folder and delete them and they keep coming back! So no. I don't recommend Blue host nor the affiliate agencies being used once you get a website with them and through their services.

July 3, 2026
Unprompted review
Bluehost logo

Reply from Bluehost

Hi A M,
Thank you for taking the time to share your experience. We understand how stressful it can be when you're concerned about access to your website and the work you've invested in building it, especially as a small business owner.

We hear your concerns regarding your hosting, domain, billing, and support experience. We've forwarded your feedback and concerns to our support team for review and requested that they connect with you to take a closer look at everything you've shared.

Ashley
Customer Advocate at Bluehost

Rated 5 out of 5 stars

Thanks to Preema D for help on DNS case

I want to thank Preema D for the assistance in my case. Since the AI wasn't able to resolve my issue, I decided to contact a human agent to guide me toward a solution. The response time was excellent, and it was a relief to speak with a knowledgeable professional who truly understands DNS services.

July 4, 2026
Bluehost logo

Reply from Bluehost

Hi,
Thank you for your wonderful review!

Ashley
Customer Advocate at Bluehost

Rated 1 out of 5 stars

I have lots of concerns…

I feel I have the exact same concerns as the last person! 29 minutes ago.

However rather than continue to complain I have decided to put in a Subject Assess Release (SAR) which is a legal requirement under the GDPR Act to get a copy of all notes and information they hold on me and transcripts of all conversations.

I am writing to legal “at” Bluehost.com

July 4, 2026
Unprompted review
Bluehost logo

Reply from Bluehost

Hi Mr. Nolan,
Thank you for taking the time to share your feedback. We understand you've had a frustrating experience and appreciate you bringing your concerns forward.

If you'd like us to review your account or help facilitate support, we'll need a few account details so we can locate the account and better understand what occurred.

Ashley
Customer Advocate at Bluehost

Rated 5 out of 5 stars

Vikram helped me today

Vikram helped me today and in 2 hrs I will know if finally the solution was the correct. Still, a person Vikram helped me so much better than IA. Please keep the people to help customers. Thank you.

July 4, 2026
Bluehost logo

Reply from Bluehost

Hi Joel,
Thank you for your great review!

Ashley
Customer Advocate at Bluehost

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look