Bombinate 

I have bought several items from Bombinate now - all of them are beautiful and I have found the Bombinate team a pleasure to deal with. it has been a really good experience and I find myself going back to Bombinate often! Bravo.

Bombinate is quite new to me and I am delighted to have come across them. I ordered a mustard chair, great price and amazing quality. The chair came in 3 pieces which was very easy to put together.

I had discussed logistics of the chair with the customer service team and they were fantastic. Joshua kept me updated through the process and was very pleasant to speak with.

Will 100% be purchasing from this company again. From quality to customer service, they have it all spot on. Delighted!!

I have now bought 4 pieces
The furniture is good looking, easy to put together , great quality , & also reasonably priced for the quality
The only negative is that I have only discovered this retailer or else I would I have bought more items after my recent building renovation work
Highly recommend

Good quality...true in size. Fast shipment to Germany... Would totally recommend Bombinate

I ordered two different navy sea bags. Sadly one was unavailable due to material shortage but the customer service member was great in letting me know and sorting out my refund. Now I new that it was going to be getting a hand-made ag but the quality was way better than I expected. Seriously very happy.

I had been looking for a well designed high back chair for some time and chanced upon Bombinate and the Starzeit Retrostar, which seemed to be exactly what I wanted. It was duly ordered and arrived more quickly in the UK from Germany than I anticipated. There is the inconvenience of post-Brexit import duty on items of over £135 having to be payed by customers first - companies are not allowed to do this on their behalf - but this would not put me off from ordering again, as Bombinate were as good as their word and I was reimbursed without delay. So five stars for the chair [which was easy to assemble and is very stylish and comfortable] and for the service I received.
Overall, I am very impressed with the quality of design in Bombinate's 'catalogue', as I am with the ethical approach of the company.

I received my chair within 3 weeks of order.
Slight hiccup with customs wanting payment to for shipping the item. Bombinate had already emailed me to say I would have to pay the shipping myself but would process the refund as soon as I’d sent confirmation, which they did. They were very apologetic and I guess it’s all to do with Brexit that this has become an issue for them, so it can’t be helped!

The chair is stunning and such good quality. More beautiful in person than on pictures. Very happy with my order and with the customer service, will definitely order again!

UPDATE: Bombinate apologised for the experience and fully refunded the order.

REVIEW: I ordered a Sternzeit Retrostar chair and footstool.
I had problems in different steps of the order:

1. SHIPMENT DELAYS AND CUSTOM DUTIES: the items got stuck at the custom and the courier apparently send me a letter asking for 10% duties on the items.
I have never received the letter.
After a week of delay, I enquired Bombinate, they told me the bad news and the information on how to pay the custom charge.
At no time I was told that they were sorry and they should have paid for it.
I said "thank you, but it's written everywhere on your site that you should pay for the customs".
Finally, they said "ah ok, sorry, the order has been sent on DAP, instead of DDP, so now you should pay the custom and then we will reimburse you". Refund takes weeks.
Not very happy, I proceed.
The delivery by ParcelForce has been a nightmare, spending days at home waiting for a deliveries that did not happen.
Finally, one week after, I receive the items.

2. NO EXCHANGES: Chair and footstool were in person, a far darker color than the one in the pictures.
I asked for an exchange with a different color. They said that it is impossible because of the "Covid policy".
Very peculiar, never had a similar reply with any other Company.
I should fully return the items and make a new order asap.

3. FREE RETURN: On the selling page, just under the name of the items, a big "free return" sign is present.
Well, forget it.
I was told that it was impossible to collect the items, because of Covid. We are talking about the 7th of September, where everything, in terms of logistics, is back to normal!
I was told that the only way to return the items (29 kgs packed) was to deliver it to a Parcelforce collecting point (3.2 miles away from my house!).
I insisted for a collection, even if I needed to pay myself. Customer care answered no.
I had to take an UberX to Camden, dragging by myself the 29 kgs parcel.
At the collecting point, despite myself carefully following all the instructions, I was ridiculously told by the employee, that I should have booked a collection and they could not accept the parcel!
I talked my way through and the parcel arrived to the company firstly on Saturday (parcel refused) and then on Monday (parcel accepted).

4. THE REFUND, FIRSTLY ACCEPTED, THEN DENIED: So, from Monday to Thursday...silence.
Thursday pm, I finally receive a message saying that the company has fully received the items and that they were ready to process a full refund of 476£.
I said "thank you, I will proceed ordering the new color then".

Friday late PM I receive an email saying that, at a more detailed inspection, both items were "severely damaged", because the legs were not well packed (they have sent me the items to me with a single layer of thin paper around them, I returned them with 4 kgs of bubble wrap paper around, with no possible movement or damage of the items).
So, they have now estimated a damage of 350£ (over a 475£ total order!!!), but they are so magnanimous, that they are gonna charge "only" 200£ to me!
No pictures or any proof of this has been sent.
No possibility of a dialogue or to contest it.
That's it.

I got delivered a damaged good to Germany and had to pay €30 for the return. I would expect Bombinate or the label to take on that cost but instead got a £20 voucher. Customer service was pretty responsive first but when I mentioned the good is damaged and that I feel it’s unfair to pay for the return they went silent.

Please do not order from Europe if you are not 100% sure that you won’t return the item. Best to not order at all from outside of the UK.

Pretty much to their word Bombinate pulls off the delicate balance of being cool while maintaining a classy outlook.My purchases are high quality with high levels of excellent choice and innovate features to keep me shopping. Bomb me anytime!

Flawless quality, matches perfectly well the picture, delivery even ahead of the estimated time. Very satisfied. We bought an armchair and it's literally a masterpiece!

I was looking for a natural fabric fleece jacket and found a merino woolen one made by Jeckybeng. There was a mixup over import tarrifs, which Bombinate were able to sort out as promptly as possible. Their online support is easy to use and Bombinate lived up to their responsibilities with clear communication throughout. I am very pleased with the Jacket too!

Bought a piece of furniture from these guys and I’m delighted with it . They have such unique pieces and customer service was great.

I am delighted with my two mid-century accent chairs purchased through Bombinate. Good quality and they look great!
The downside has been the delivery process. The delivery window at the time of order was about 2 months (from Germany), although I only waited a month for my first chair. That it was ready for delivery was a complete surprise as I received no updates on progress - I found out via a letter from ParcelForce demanding I pay the customs duties and that my chair was waiting at the depot. Duly paid the duties and my chair arrived.
I contacted Bombinate customer service about having to pay duty and they could not be more helpful. I provided them with proof that I had paid from ParcelForce and I was refunded.
I then sat and waited for news of my second chair ...
nothing for 2 weeks. So, I contacted customer service again. Once again, extremely helpful and over the course of 3 or so days we got the bottom of the fact that my other chair had also been at ParcelForce's depot for about 3 weeks(!) awaiting payment of duty, but because no-one had been in touch with me about it I had no way of knowing or indeed anyway of paying the duty. Much longer and my chair would have been sent back to Berlin!
Now I cannot fault the team at Bombinate for the service they have provided to me in sorting out my issues with delivery and customs duty whenever I have contacted them, they have been fantastic, but there are serious issues with the supply chain. This cannot all be laid at the door of Bombinate themselves, everyone is dealing with the post-Brexit world and I think ParcelForce were amiss in not sending me another letter re the second parcel, but be aware if you have goods coming from overseas you may have to do a fair bit of leg work yourself to ensure you receive your products!

Fast delivery, great product for a great price!!!!!!!!!!!!

Bombinate is the bomb!
The products are lovely and we’ve found everything from lovely rugs to chairs to clothes. Their curation is second to none as far as online shops go, with product design at the forefront. Highly recommended.

So pleased with my mid century modern accent chair! It’s a wonderful addition to the home. Your service from start to finish was seamless. We will definitely use you again.

I was greeted with warmth and exceptional customer service from Scott Bradshaw (Bombinate). I would like to give a big thanks to Scott Bradshaw (Bombinate), who seemed to work tirelessly on the frontline to look after customers like me. This pandemic seems to be bringing out the best in people. I am inspired by Scott Bradshaw’s (Bombinate) personal commitment to making a difference through these unprecedented, difficult and challenging times. His approach embodies the Bombinate way by his continued excellent customer service which help towards finding ways to address issues, to do things differently, and make continuous improvement to my and others experience as a customer of Bombinate.

An amazing range of high quality clothing from smaller and independent retailers. I was also very impressed with the customer service when I needed to exchange an item for a different size. Definitely recommend and look forward to shopping here again soon.

I have ordered a chair and a footstool. I am in love with design and the fabric, it is super comfortable!!! Highly recommended.