All was good apart from not being contacted to say my glasses were ready; I had to phone them after hearing nothing for over 4 weeks, only to be told that my glasses were ready for collection. They ha... See more
Company replied
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Review summary
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Reviews shaping this summary
The overall visit was very good in particular the two ladies who looked after me Madinah, Gurpreet. My only complaint is the hard sell on new frames and also the unseen costs for fitting the new lens... See more
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Went in with my glasses broken from a festival and needing my glasses as travelling from London to Halifax tomorrow with no spare pair!! They couldn't fix mine but replaced my frames and wouldn't c... See more
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My Husband and I visited the Newcastle Boots Branch (3354) last week and we're served by Helen. Her knowledge and understanding of how glasses should sit to feel comfortable in your face was outstandi... See more
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Company details
About Boots Opticians
Written by the company
Whether you need an eye test or want to pick up some new glasses or contact lenses, Boots Opticians is the place to go.
With 540 branches across the UK, you're sure to find one close to you. We pride ourselves on our premium level of service and clinical care standards, so when you visit Boots Opticians, you'll know that you're in safe hands.
Discover our range of affordable glasses from our own brand range to your favourite designer brands.
We also stock a wide range of contact lenses, including daily contact lenses, monthly contact lenses, bifocal contact lenses and varifocal contact lenses.
Contact info
4.4
Excellent
11K reviews
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Replied to 99% of negative reviews
Typically replies within 24 hours
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Excellent Service In Selby
Today I visited the Selby store and was served by Adam, Sam and Rebecca. The service i received was excellent. They were kind, knowledgeable and made sure I understood everything. They helped me choose a pair of glasses which I was happy with and suited me. Thank you
July 29, 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that Adam, Sam, and Rebecca provided such excellent service during your visit to our Selby store. It’s wonderful to know they were kind, knowledgeable, and took the time to ensure you understood everything while helping you choose a pair of glasses that suited you and that you were happy with. We truly appreciate your kind words.
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Excellent service. Super friendly and most useful
Fantastic service: kind, very helpful and friendly. My scan results were explained in detail to me, the ordering of new glasses was made easy and happened in a very pleasant atmosphere with no pressure at all. It couldn’t have been more different from the really poor service I had 2,years ago at the St. James Boots.
July 27, 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that you received such kind, helpful, and friendly service throughout your visit. It’s wonderful to know that your scan results were explained clearly, choosing and ordering your new glasses was straightforward, and that you felt no pressure at any stage. We truly appreciate your kind words and are pleased that your experience was such a positive one.
wonderful welcoming staff
the staff made me feel welcome and looked after , john, sam, paige , matthew and pammy were all professional , friendly , polite and capable. the shop was airconditioned which was very welcome on a hot day . the shop was spacious and the tests were all carried out in a timely manner. the choice of frames was good across all price ranges. the lenses were a little more expensive than some but are of higher quality and much more suited to my needs.
July 29, 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that John, Sam, Paige, Matthew, and Pammy provided such professional, friendly, and welcoming service throughout your visit. It’s wonderful to know that you felt well looked after, that everything ran smoothly and efficiently, and that you appreciated the comfortable store environment. We’re also pleased that the team helped you find frames and lenses that best suited your needs. We truly appreciate your kind words.
Great service
No wait time, thorough testing, friendly staff, clean surroundings, a wide variety of frames to choose from, helpful and patient staff and good advice in caring for your eyes.
July 28, 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that you experienced no waiting time, thorough testing, and such friendly, helpful service throughout your visit. It’s wonderful to know you appreciated the clean surroundings, wide choice of frames, and the patient advice provided to help you care for your eye health. We truly appreciate your kind words.
Staff generally okay but not particularly knowledgeable
In general, the staff dealt with me professionally. However, they could not really explain in depth the extra scans that they wanted me to pay for. It seemed like they could tell you its name and had a script for what it would do but couldn't really answer any in-depth questions. As a result, I declined these extra tests because I wasn't clear what benefit they were going to give.
July 28, 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We are sorry to hear that you felt the additional scans and tests were not explained clearly enough to help you make an informed decision. We understand the importance of being able to fully understand the purpose, benefits and value of any recommended service before choosing whether to proceed. Can you please contact us at boots.customercare@boots.co.uk with a copy of your review along with the below information and we will be in touch:
Full name
Date of birth
Telephone number
The store you visited
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Sunglasses repair by Cameron…
Called into Boots opticians Preston Fishergate.
Hoping to get my Police sunglasses repaired.
Brilliant service repaired by Cameron fantastic job no charge.
July 29, 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that Cameron at our Preston Fishergate store was able to repair your Police sunglasses and get them back in working order. It’s wonderful to know you received such brilliant service, especially with the repair carried out free of charge. We truly appreciate your kind words.
Excellant service
Visited my local boots optician wren retail Park as had a accident with my glasses, lense was cracked, Karen was so helpful, came out really satisfied with the outcome.
July 29, 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that Karen was so helpful following the accident with your glasses and that you came away feeling satisfied with the outcome. It’s wonderful to know you received such supportive service at our Wren Retail Park store. We truly appreciate your kind words.
Exception care in Bedford
I attended a routine contact lens check at my local Boots Opticians office. I was seen by Debbie, who has been the same person I have seen for at least 3 years. I was having some issues with my contacts and she listened and quickly identified the issue and a solution. Debbie is kind, friendly, helpful and knowledgeable. I trust her to help with all of my contact lens care.
July 21, 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that Debbie provided such kind, friendly, and knowledgeable support during your contact lens check. It’s wonderful to know that she listened carefully to your concerns, quickly identified a solution, and continues to provide care that you trust. We truly appreciate your loyalty and kind words.
Very good service by a dedicated team…
Very good service by a dedicated team of professionals
July 27, 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that you received very good service from a dedicated team of professionals. We truly appreciate your kind words.
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Staff were very helpful polite
Staff were very helpful polite and profesional.
They made you feel at ease as i suffer anxity. I'm happy with the glasses and the deal I got from the company. The overall service i recived was outstanding. I recived my new glasses in 1 week fantastic. Would reccomend using Boots opticians Whitehaven.Thank you to all staff. David kelly.
July 21, 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback, David. We’re delighted to hear that the team at our Whitehaven store were so helpful, polite, and professional, and that they helped put you at ease throughout your visit. It’s wonderful to know that you were pleased with your new glasses, the value you received, and the outstanding service provided. We’re also pleased that your glasses arrived so quickly. We truly appreciate your recommendation and kind words.
Absolute shocking department in…
Absolute shocking department in Broadway Bradford,spent over £500 on Spectacles 8 months ago,aftermarket service is crap,went to get them adjusted a month later as they marking my nose,the guy i saw acted like it was too much effort
I've accidentaly scratched 1 lense and have to replace both(nothing wrong with other).
No options apart from,replace both or buy more frames,these was expensive designer and basically no good now.
Staff are not the best.
As the saying goes......"should've gone to Specsavers".
OBSTINANT COMPANY !!
Btw,that's where i shall be going
July 25, 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We are sorry to hear about your experience, particularly your concerns regarding the aftercare service you received, the support provided when adjustments were needed, and the options available when your lens became scratched. We understand how disappointing this must be, especially after making a significant investment in your glasses. Can you please contact us at boots.customercare@boots.co.uk with a copy of your review along with the below information and we will be in touch:
Full name
Date of birth
Telephone number
The store you visited
Boots Opticians Halifax
I used to go to a different opticians and never felt comfortable with the atmosphere. Here at Halifax I genuinely feel looked after. Lovely staff. From having the eye tests to choosing my gigs I never felt pressured into something I didn't want. I felt that my eye test was done 100% correctly double making sure that I was sure with each step. I left having my eye test thinking my glasses are going to be sharp. Then I was given time to choose the right glasses. I was with the Mrs and youngest. So we was on the hunt for 4 pair of glasses 2 for me 2 for the wife. Resulted in getting what we wanted and the youngest was fine if anything she had fun. The staff was truly amazing doing everything they could to get us the best deal. They made sure we had the right spec for our glasses. A lovely experience in getting eye test to choosing glasses. Well done Halifax Boots Opticians. Look forward to seeing you again. 🤩👍
July 27, 2026
Unprompted review
Reply from Boots Opticians
Thank you for sharing your experience. We’re delighted to hear that the team at our Halifax store made you feel genuinely cared for throughout your visit. It’s wonderful to know that your eye test was thorough, unhurried, and carried out with such attention to detail, giving you confidence in your new prescription. We’re also pleased that you and your family received friendly, helpful support when choosing your glasses, with no pressure and assistance in finding the best options and value. We truly appreciate your kind words and look forward to welcoming you back.
Post Cataract Op Visit
Thorough examination after my cataract operation 5 weeks ago. Pleasant visit with everything explained clearly. Two new pairs of glasses which are very reasonably priced plus Boots points.
July 27, 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that you received such a thorough examination following your cataract operation and that everything was explained clearly throughout your visit. It’s wonderful to know that you were pleased with your new glasses and found them to be great value. We truly appreciate your kind words.
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Went in with my glasses broken from a…
Went in with my glasses broken from a festival and needing my glasses as travelling from London to Halifax tomorrow with no spare pair!!
They couldn't fix mine but replaced my frames and wouldn't charge me!!!
To the lovely, I think Spanish lady who served me at 2pm at Wimbledon boots, thank you so much!!
My faith in humanity is restored!!! ♥️😁
July 28, 2026
Unprompted review
Reply from Boots Opticians
Thank you for sharing your experience. We’re delighted to hear that the team at our Wimbledon store were able to help when you found yourself in such a difficult situation. It’s wonderful to know that the colleague who assisted you went above and beyond by replacing your frames and getting you back on your feet before your journey. We truly appreciate your kind words and are thrilled that such kindness and generosity made such a positive impact. Safe travels!
Fantastic experience and would highly recommend
As soon as we walked in the Grimsby opticians it was lovely and clean and very comfortable, the staff were all very welcoming and professional especially Ferrari who helped me choose my frames I never felt rushed at anytime and the optician was very good and made me comfortable.
All the staff are a credit to Boots Opticians.
July 17, 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that your visit to our Grimsby store was such a positive experience. It’s wonderful to know that the store was welcoming and comfortable, and that the team provided friendly and professional service throughout. We’re especially pleased that Ferrari helped you choose your frames without any pressure and that the optician made you feel at ease. We truly appreciate your kind words and recommendation.
Muswell Hill Branch - top class
My check-up today was conducted by Talia Chernick. She is a very thorough and experienced professional, who gave me great confidence. Nichola and Anita were very charming, welcoming and friendly.
July 28, 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that Talia Chernick provided such thorough and professional care during your check-up, giving you confidence throughout your appointment. It’s also wonderful to know that Nichola and Anita were so welcoming, friendly, and charming. We truly appreciate your kind words.
I got excellent care and explanation…
I got excellent care and explanation during eye test
July 27, 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that you received excellent care during your eye test and that everything was explained clearly throughout your appointment. It’s wonderful to know that you felt well informed and supported. We truly appreciate your kind words.
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Excellent service
From arriving at reception, through the different tests and choosing my new glasses, all the staff members were friendly, courteous and professional. I felt that everything was done with the utmost care, accuracy and expertise.
July 27, 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that every member of the team provided such friendly, courteous, and professional service throughout your visit. It’s wonderful to know that you felt everything was carried out with care, accuracy, and expertise, from your arrival through to choosing your new glasses. We truly appreciate your kind words.
I was looked after quickly and…
I was looked after quickly and everything ran on time, but most of all my optician was wonderful. last time I came for an appointment I did not feel comfortable and didn't enjoy it at all, but yesterday she couldn't have been nicer or more professional. Her name was Saffah at Solihull.
July 27, 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that everything ran on time and that you were looked after so well during your visit. It’s especially wonderful to know that Saffah at our Solihull store made such a positive impression with her professionalism, kindness, and caring approach, helping to make your experience a much more comfortable and enjoyable one. We truly appreciate your kind words.
Excellent visit
After only a short wait I was dealt for the eye tests very efficiently and the subsequent consultation with the optician was very professional & useful in persuading me to accept a referral for a cataract operation. No pressure to purchase anything and friendly staff.
July 27, 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that you were seen promptly and received such efficient and professional care throughout your visit. It’s wonderful to know that the optician took the time to explain your condition clearly and helped you feel confident about accepting a referral for cataract surgery. We’re also pleased that you felt no pressure to make a purchase and were looked after by friendly and supportive staff. We truly appreciate your kind words.
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