Boots Opticians Reviews 

Outstanding service
Fitted my daughter last minute and then she required glasses which were ordered and delivered within 4 days.
Tracy at the Neath store was exceptionally helpful and great with my daughter
Thank you boots neath

Great customer service from the staff at Covent Garden especially Nathan who was exceptionally helpful in repairing my glasses as they broke juat before I was due to see a show 10/10 for customer service, helpful amd friendly

Excellent service and friendly staff. Thanks to Rochelle at Boots Oldham, went above and beyond. Very happy with everything

I would like to express my gratitude to the staff of the Billericay Opticians.
Myself and my family have consistently received great care and service from this store.
Today in particular I had to visit the store for help with my son's glasses. Amy was so kind and helpful and was able to re-adjust them for us in only a short time.
So grateful to have a great store to go to.
Thank you

Glasses broke times when they were being fitted the sales person helping to select glasses lied about what xl was for in relation to glasses badly fitted after visits

Both Tommy (eye test) and Sue (advice and dispensing) were kind and knowledgeable. The whole experience was relaxing and fun.

Everything was extremely professional, and the staff was very kind; I felt I was in very good hands. The technology used for the tests also appeared to be top, and very up-to-date. It was very important that they contacted to the specialists at the hospital. Thank you very much.

I had my eyes tested recently and was really pleased with the whole experience. All the staff were extremely friendly, professional and welcoming. They were very informative, helpful and took the time to explain everything clearly, making me feel comfortable throughout. Excellent service from start to finish. Would highly recommend!

This is to acknowledge the very helpful service from Hina at the Pinner store

Collected my glasses on a Friday from Braintree Branch which was earlier than anticipated and with a few minor tweaks set off home.
Had to return Saturday morning as my nose and right ear were so sore. Two lovely assistants tried to work their magic. Difficult to say whether the adjustments were right as I was still experiencing soreness.
Sunday was difficult as my glasses were now making another part of my ear sore and it was difficult to keep my glasses on. My nose also had a larger area of soreness.
Back to the shop on Monday and we tried again. I had mentioned that my previous pair of glasses had had to have minor adjustments until they fitted correctly but nobody wanted to see them. They were similar in design.
Back again on Tuesday as my nose was now throbbing and my ear very tender. The assistant straightened the arms of the glasses and measured and reshaped the arms. Difficult to say whether they were better or not as nose and ears still very tender. Returned home and after 4 hours I could no longer wear my glasses and resorted to my old pair. Not the best solution as the prescription was different and that made my vision uncomfortable.
Returned to the shop and showed my previous glasses against the new ones and it was clear that one arm was completely different to the other. Taking both glasses the assistant reshaped in line with my old glasses. Difficult to say at that stage whether they would work as everything was tender and sore and it was painful to wear any glasses. We also agreed that if this latest adjustment didn’t work I would look at an alternative frame.
Three days on and now that the soreness has gone the glasses are fine. No marks on my nose and no throbbing behind my ear. This is not the first time this has happened indeed I would say that the last three pairs of glasses have had the arms reshaped and altered over several visits. Each time I tell whoever is fitting them of this issue. Why isn’t this recorded on my notes so that Boots staff know my face is not symmetrical and actually look at how my previous glasses are shaped. We got there in the end and I think every member of staff was involved and I know that they were all trying their hardest to help. It took almost a week of daily visits to get it right with days of discomfort in wearing the glasses for me. Not sure I would have the patience or endurance to go through this again. I stay with you for my eye test as you have my history and indeed identified a blemish at the back of my eye and resulted in a referral to get it checked out. When you are paying almost £550 for one pair of glasses you kind of hope that the measurements you take result in a pair of glasses that
actually fit.

Excellent service from Boots. I’ve been using them for nearly 60 years

The staff member was very helpful and was very thorough.

I had an eye test with boots opticians Trafford centre and joined the lenses scheme
I was not given any trial lenses,

Unfortunately when I received my lenses they turned my right vision blurred, I spoke to the manager who was immediately defensive and was not even letting my finish a sentence I left the store and spoke to customer service on line to cancel my subscription they advised me to return to the store and speak to them as it was there mistake. After another rude conversation with the manager an appointment was booked and identified it was in fact a wrong prescription the optician had made a mistake,
As I had used 3 of the lenses from one of the 3 box’s they have refused to replace or refund the open box

I went to Boots optician to have some glasses fixed as the frame had broken .
It was on a Saturday just before closing.
Rachael a member of staff was so kind and helpful and managed to fix for me. I was so pleased thankyou .
Always professional and friendly service

I had a problem with double vision. The optometrist thoroughly examined my eyes and expertly assessed the extent of the problem and explained how it would be solved by special glasses. His assistant double checked all measurements as regards the frames and lenses of the new glasses. The service I received was first class.

I had an problem with the glasses that I'd purchased earlier in the year. The pads had brought up nasty blemishes, each side of my nose, and it necessitated a couple of visits to see a dermatologist. When I spoke with the staff in the Witham branch, they were very helpful and understanding. They recommended a new pair of lightweight frames for me, coupled with lenses that were thinner than normal. This has resulted in a pair of glasses, which are much more comfortable than the previous ones, and will help with the dermatology problem. I am very grateful to the staff of the Witham branch.

Mel, Claire, and Libby were very thorough and helpful with my eye test, and choosing a new pair of glasses for driving. I am looking forward to picking them up. Good choice of frames too.

First class service.at BOOTS, Lincoln, opticians. . All staff 100% wonderful, experienced, and very friendly.
My wife and myself were treated by excellent, very polite, trained, helpful staff. Faultless service. A real pleasure . Highly recommended.

Outstanding examination and attention to detail.