All was good apart from not being contacted to say my glasses were ready; I had to phone them after hearing nothing for over 4 weeks, only to be told that my glasses were ready for collection. They ha... See more
Company replied
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The overall visit was very good in particular the two ladies who looked after me Madinah, Gurpreet. My only complaint is the hard sell on new frames and also the unseen costs for fitting the new lens... See more
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Went in with my glasses broken from a festival and needing my glasses as travelling from London to Halifax tomorrow with no spare pair!! They couldn't fix mine but replaced my frames and wouldn't c... See more
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My Husband and I visited the Newcastle Boots Branch (3354) last week and we're served by Helen. Her knowledge and understanding of how glasses should sit to feel comfortable in your face was outstandi... See more
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Company details
About Boots Opticians
Written by the company
Whether you need an eye test or want to pick up some new glasses or contact lenses, Boots Opticians is the place to go.
With 540 branches across the UK, you're sure to find one close to you. We pride ourselves on our premium level of service and clinical care standards, so when you visit Boots Opticians, you'll know that you're in safe hands.
Discover our range of affordable glasses from our own brand range to your favourite designer brands.
We also stock a wide range of contact lenses, including daily contact lenses, monthly contact lenses, bifocal contact lenses and varifocal contact lenses.
Contact info
4.4
Excellent
11K reviews
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My daughter received 2 reminders for an…
My daughter received 2 reminders for an eye test, she doesn't have to pay as she has the NHS certificate. She got there, and the optician said she wasn't overdue, although she HAD received 2 reminders. She was asked.if she wanted to pro eed amd she said yes. She was not told she would have to pay. She HAD to pay and no matter how much we said she had reminders from, they said she wasn't due. This upset her truly. They said she would.have to return another day to talk to a manager to ask for a maybe possible refund. She was upset amd after being a client and patient from Boots for 20 years, since she was a baby, she said she will never return to Boots. Boots has lost a life time.customer due to miscommunication and upsetting a young person. A real shame. All to do with admin issues.on the system. It is not right nor fair.
July 28, 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We are sorry to hear about your daughter's experience, particularly that she received reminders to book an eye test but was then advised she was not due one, and that she was charged despite her understanding that the appointment would be covered. We understand how upsetting and frustrating this must have been, especially as a long-standing customer of Boots Opticians. Can you please contact us at boots.customercare@boots.co.uk with a copy of your review along with the below information and we will be in touch:
Full name
Date of birth
Telephone number
The store you visited
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All staff very helpful and polite
All staff very helpful and polite. The Optician was very thorough and explained my condition in detail with useful advice for self management
July 28, 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that the team were so helpful and polite during your visit. It’s wonderful to know that the optician carried out a thorough examination, took the time to explain your condition in detail, and provided useful advice to help you manage it. We truly appreciate your kind words.
Staff were all lovey
Staff were all lovey, good experience on every visit.
July 21, 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that the staff were all lovely and that you had a good experience on every visit. We truly appreciate your kind words and look forward to welcoming you again.
The service is ally good everytime i…
The service is ally good everytime i visit. Staff are helpful and prices are reasonable
July 21, 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that you consistently receive such good service during your visits. It’s wonderful to know that the team are always helpful and that you find the prices reasonable. We truly appreciate your kind words.
Dealt with Anne today at the sale…
Dealt with Anne today at the sale branch, Anne was so lovely and accomadating , and really patient with me whilst I chose my glasses xx thank you so much I will not go to another opticians again xx Michelle Pinches
July 27, 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback, Michelle. We’re delighted to hear that Anne at our Sale store provided such lovely, accommodating, and patient service while helping you choose your new glasses. It’s wonderful to know that she made the experience so positive and memorable. We truly appreciate your kind words and loyalty.
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Boots Opticians…
My Husband and I visited the Newcastle Boots Branch (3354) last week and we're served by Helen. Her knowledge and understanding of how glasses should sit to feel comfortable in your face was outstanding. She explained so much that nobody had mentioned before and we've been wearing glasses for quite a few years! Her friendly manner made us feel comfortable and at ease. We will definitely return to see her in future
July 24, 2026
Unprompted review
Reply from Boots Opticians
Thank you for sharing your experience. We’re delighted to hear that Helen provided such outstanding service during your visit to our Newcastle store. It’s wonderful to know that her expertise, attention to detail, and understanding of how glasses should fit helped you and your husband learn something new, even after many years of wearing glasses. We truly appreciate your kind words and are pleased that Helen’s friendly manner made you feel so comfortable and at ease.
I visited Boots Opticians in Chesham…
I visited Boots Opticians in Chesham over several weeks, first for an eye examination, then for contact lens trials, and finally to order a new pair of glasses. I couldn't be happier with the service I received.
Every member of the team has been incredibly helpful, friendly, and patient throughout the whole process. They took the time to answer all of my questions, explained everything clearly, and never made me feel rushed. Their professionalism is matched by their genuine warmth.
It's clear that everyone in the store genuinely cares about what they do and wants to make sure their customers receive the best possible care and advice. That level of commitment really stands out and is very much appreciated.
I wouldn't hesitate to recommend Boots Opticians in Chesham to anyone looking for excellent eye care and outstanding customer service. Thank you to the whole team for making every visit such a positive experience.
July 24, 2026
Unprompted review
Reply from Boots Opticians
Thank you for sharing your experience. We’re delighted to hear that the team at our Chesham store provided such helpful, friendly, and patient support throughout your eye examination, contact lens trials, and glasses purchase. It’s wonderful to know that everything was explained clearly, all your questions were answered, and you felt genuinely cared for at every stage. We truly appreciate your recommendation and kind words for the whole team.
Jessica Pickton
Jessica Pickton saw me today, what a lovely person, she was so professional, and kind. Ensuring I understood everything, and very helpful in helping me choose the right glasses for my shape of face. She was very confident and knowledgeable which put me at ease. Nothing was too much trouble. Thank you.
July 26, 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that Jessica Pickton provided such professional, kind, and knowledgeable service during your visit. It’s wonderful to know she took the time to ensure you understood everything and helped you choose glasses that suited you well, making you feel comfortable and supported throughout. We truly appreciate your kind words.
Friendly staff
All was good apart from not being contacted to say my glasses were ready; I had to phone them after hearing nothing for over 4 weeks, only to be told that my glasses were ready for collection. They had been marked as multiple, although I had only ordered one pair.
June 26, 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that you were pleased with the service you received overall. We’re sorry, however, that there was a delay in contacting you to let you know your glasses were ready for collection due to an ordering error. We appreciate you bringing this to our attention and will share your comments with the team to help improve communication. We truly value your feedback.
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Eye Test - Sudbury Suffolk branch
The optician I saw, was extremely good and best eye test I’ve received. The lady who helped me choose new glasses was very helpful.
July 24, 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that you received the best eye test you’ve ever had and that the optician provided such excellent care throughout your visit. It’s also wonderful to know that the colleague who helped you choose your new glasses was so helpful and supportive. We truly appreciate your kind words.
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that you had a great experience from start to finish and that the team provided first-class service throughout your visit. We truly appreciate your kind words.
I was seen on time and dealt with in a…
I was seen on time and dealt with in a professional manner and talked through my opinions when choosing my lenses and frame.
July 23, 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that you were seen on time, treated professionally, and given clear guidance when choosing your lenses and frames. It’s wonderful to know you felt supported throughout your visit. We truly appreciate your kind words.
Boots Fort Kinnaird were excellent
Boots Fort Kinnaird were excellent, great service.
July 24, 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that the team at our Fort Kinnaird store provided such excellent service and made your visit a positive experience. We truly appreciate your kind words.
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A Truely Oustanding Opticians
Lovely friendly, helpful staff who explain everything & give you time to ask questions.
Suneal, the optician took time to explain the results of the advanced scanning & reassured me which was extremely helpful as there are eye problems in the family. He was excellent. Rani who completed the tests was lovely & explained everything. Rubie who helped me choose the glasses and varifocals was oustanding and patient. A truely oustanding opticians.
July 25, 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that Suneal, Rani, and Rubie provided such friendly, helpful, and professional care during your visit. It’s wonderful to know that Suneal took the time to explain your scan results and offer reassurance, while Rani clearly explained the tests and Rubie provided such patient support when choosing your glasses and varifocals. We truly appreciate your kind words.
Two years ago after a test Mike spotted…
Two years ago after a test Mike spotted Cataracts in both eyes. I was referred straight away and had surgery.
Yesterday i returned with blurred vision and was seen by Maryam and Mike,i was sent straight to hospital for medical attention.
They have saved my eyesight yet again, im now waiting for surgery.
They both show patient care and compassion, i want to say Thank You, outstanding doctors, Boots are lucky to have you both....i will never go to another opticians....outstanding service,really caring attitude for your patients.....God bless you for saving my sight,again.....finally thank you to Georgina, recetion for your help in passing messages to them....very pleasant young lady.....
July 24, 2026
Unprompted review
Reply from Boots Opticians
Thank you for sharing your experience. We’re delighted to hear that Mike and Maryam provided such outstanding care and acted so quickly when concerns were identified, ensuring you received the urgent medical attention you needed. It’s wonderful to know that their expertise, compassion, and dedication have made such a positive difference to your eye health over the years. We’re also pleased to hear that Georgina provided such helpful and friendly support. We truly appreciate your kind words and loyalty.
Excellent consultation with everything…
Excellent consultation with everything explained
July 24, 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that you received an excellent consultation and that everything was explained clearly throughout your visit. It’s wonderful to know you felt well informed and supported. We truly appreciate your kind words.
Welcoming atmosphere
The staff in that shop are the friendliest and nothing was too much trouble for them . It is a pleasure to go into a shop and feel welcome.
July 22, 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that the team were so friendly and helpful, and that nothing was too much trouble during your visit. It’s wonderful to know you felt so welcome and enjoyed such a positive experience. We truly appreciate your kind words.
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Verna-Liza was the most helpful staff…
Verna-Liza was the most helpful staff member when I popped in last week for an eye test. What a credit to your company, please pass along my many thanks. I will definitely visit this store again, I felt very welcomed and got everything I needed.
July 14, 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that Verna-Liza provided such a warm and helpful experience during your visit. It’s wonderful to know that you felt welcomed, received everything you needed, and that her service made such a positive impression. We truly appreciate your kind words and will be sure to pass on your thanks.
The local community is very fortunate.
I specifically chose this branch in Burgess Hill because of a highly skilled and lovely optical specialist who now works here. The local community is very fortunate. She’s not only exceptionally skilled and meticulous with great attention to detail, but also warm and compassionate, especially when working with trauma patients and those who are neurodivergent.
July 23, 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that the optical specialist at our Burgess Hill store has made such a positive impression. It’s wonderful to know that their skill, attention to detail, and compassionate approach have provided you with such confidence and support. We truly appreciate your kind words and are pleased to hear that the local community benefits from such dedicated care.
Called into Boots opticians in Tiverton…
Called into Boots opticians in Tiverton when I was visiting there and I was pleasantly surprised at the knowledge and friendliness of the employees and the wide range of glasses on offer.
July 22, 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that the team at our Tiverton store made such a positive impression with their knowledge, friendliness, and helpful service. It’s wonderful to know that you were also pleased with the wide range of glasses available. We truly appreciate your kind words.
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