Boots Opticians Reviews 10,291

My eye test appointment was handled excellently by boots staff and my glasses when arrived were handled promptly and sensitively.the service was superb compared to the miss selling and treatment from vision express

I have always for some reason had a young woman optometrist for my eye tests, I assumed she was Arabic from her name and appearance. And on each occasion I thought their performance was flawless. My only criticism was of the machines, which inevitably seem to cause neck strain. I don't know whether that could be reduced by changing the design of the machine.

Good morning, I wanted to congratulate all the staff at Boots (Ealing Broadway), especially Manager Shivinder and my colleague Fasil, as my experience... I went for an eye exam and they did a thorough examination with cutting-edge equipment. Shortly afterward, they discovered an abnormality in the retina in my left eye. The doctor immediately informed me of the problem and wrote me a letter to the emergency room at Western Eye Hospital:
Hospital in London, England, for immediate intervention. After that, I went to the hospital, and after immediate tests, they operated on me the next day. The welcome, assistance, and professionalism are truly grateful for this treatment. As an Italian citizen in London, I am writing this review to express my deep gratitude to both the staff at Boots (Ealing Broadway) and all the staff at Western Eye Hospital:
Hospital in London. THANK YOU
Sergio Mattioli

Boots in Derbion used to be fantastic service.

Since they downsized and moved the Dept. The service is terrible.

I must have trued 30 times to get through on the phone. It just rings out on the main optician and also the appt booking line.

This is over several days.

I'm not spending any more of my time trying to get their attention for what was a loyal customer over many years.

Very dissatisfied.

Friendly, efficient service for my contact lens check up in Burton-on-Trent. I was listened to and everything was explained clearly.

West a very friendly pleasant person working in Stamford boots opticians helped me realign my glasses took enormous care and patience to get them exactly right he is an a good asset to the shop thank you

I am highly disappointed with my recent experience at Boots Opticians on Chiswick High Street. I booked an eye test following a cold call, under the clear impression that the appointment was free. Instead, I was hit with a surprise £29.50 fee after the test was completed. This critical financial information should have been disclosed upfront during the phone call and at the reception desk.The service only deteriorated from there. After completing the tests, the staff immediately pressured me to purchase prescription glasses. When I stated I was not ready to buy, they completely shut down. They didn't bother to complete the explaination of my test results, despite the fact that I had just paid a premium price for them. Paying nearly £30 for cramped facilities and old equipment is a rip-off. Avoid this place and avoid future calls from Boots!

Found the staff all very helpful, professional and very knowledgeable

Excellent, pleasant - what more to say?

The whole Boots experience was excellent from start to finish. Tan was brilliant, very friendly, caring and professional, and she took time to explain everything and do a thorough eye check.
Braided was welcoming, helpful and reassuring, and to say he has only been there a short time he is a credit to the company.
Anis and Mariyam, helped to sort out the purchase of glasses, and took time to make sure everything was just right before we left the store.
Thanks you again, the Boots staff are definitely THE BEST
X

I took my sunglasses to the Boots Opticians in the Leeds Trinity Centre, as the frame needed adjusting. I was served immediately, and had to wait all of 5 minutes as the optician made the necessary adjustments. She checked I was happy with her work, and refused payment. I was thoroughly impressed with the level of service I received, and my sunglasses are now much more comfortable to wear.

I have mobility problems, but was treated with respect and kindness. The two people who helped me were Laraib and Helen at Boots Meadowhall. Both are a great credit to their company.

Perfect service, information and attention. Exemplary care from Mlyka and Shifa. A trouble free experience. Thank you both so much.

Had my annual eye test today at Boots Fort Kinnaird. Ben talked me through the various options. He was very thorough with the testing. Clear instructions and demonstration. Marie was very helpful. She obviously enjoys her job. All in all a very good appointment.

I attended an eye test appointment at Wimborne Boots Opticians and was seen by Claire the Optometrist and assisted by Lynne and Meg. Claire was extremely professional, thorough, and very informative not only with the actual eye examination itself but on my different options, so very helpful and personable. Both Lynne and Meg were also extremely helpful and very cheerful and friendly. Overall the whole experience was extremely positive. The whole team was great, I would thoroughly recommend a visit to this branch.

Great service and support from Anca at Boots Opticians Taunton, had problem with original new glasses purchased but problem was addressed swiftly and new glasses arranged within a week and sorted the issue with no question, fantastic service

Thank you to Randy, Alex and the whole team at the Altrincham store. I’m a new patient and I was given a friendly welcome and they really listened and understood my concerns. I was also impressed by all the different types of checks they perform. Highly recommend!

I recently visited the Crewe branch for an eye test and was very pleased by my visit.
Firstly, The store was clinically clean. Not a speck of dust anywhere!
Secondly, the overall atmosphere of the store was one of calm assurance. A very nice environment to be in.
Thirdly the staff were amazing. The initial assessment was done by a very friendly, calm and patient member of staff (Michael), who then passed me on to his colleague for the examination, who was also very professional, knowledgeable, friendly and reassuring. Taking the appropriate time and care to ensure I understood the findings of the test and what the next steps would involve.

Visited Boots Chatham all the staff are lovely. Had to help daughter in law choose glasses and had great help and advice from Jon the manager in choosing the right style for her. Great customer service from all and no pressure