The initial checks were done in an ok manner, although I felt that they have been done more professionally in the past. The lady then said "I'll just check your glasses prescription whilst you go to t... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Visited High Street Skipton North Yorkshire on the 20th October 2026. Very welcoming and friendly atmosphere. The staff were all very helpful, pleasant and very professional. The optician herself ex... See more
Company replied
Popped into London Road , Bognor Boots, just to ask advice on how I could repair both pairs of my glasses. I had run out of the Boots insurance policy. I'd like to give a big thank you, to Jodie, who... See more
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Went to Boots opticians in Lincoln with a problem with my spectacles frane. Seen by Doug who listened and actioned. Ended up going back several times and he got me new frame. So pleased with his profe... See more
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Company details
About Boots Opticians
Written by the company
Whether you need an eye test or want to pick up some new glasses or contact lenses, Boots Opticians is the place to go.
With 540 branches across the UK, you're sure to find one close to you. We pride ourselves on our premium level of service and clinical care standards, so when you visit Boots Opticians, you'll know that you're in safe hands.
Discover our range of affordable glasses from our own brand range to your favourite designer brands.
We also stock a wide range of contact lenses, including daily contact lenses, monthly contact lenses, bifocal contact lenses and varifocal contact lenses.
Contact info
4.4
Excellent
11K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 24 hours
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Well done girls
Went for my eye test today, appointment was excellent the two young ladies ,Isobel the optician who tested my eye was extremely professional, polite and friendly, Charlotte the lady who processed my prescription was very professional friendly and had a lovely bubble personality, all in all the two of them made a very mundane experience an absolute pleasure , bravo
October 27, 2026
Unprompted review
Reply from Boots Opticians
Thank you for your fantastic feedback. We’re delighted to hear that Isobel and Charlotte made your visit such an enjoyable experience. It’s wonderful to know that their professionalism, friendliness and positive approach turned your appointment into a pleasure. We’ll be sure to share your kind words with them both. Thank you for choosing Boots Opticians!
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Excellent service from Chaz today
Excellent service from Chaz today, been having issues with new vari focal glasses she has arranged for these to be changed to single vision glasses. Very professional service all around 👍👍👍
October 27, 2026
Unprompted review
Reply from Boots Opticians
Thank you for your lovely feedback. We’re delighted to hear that Chaz provided excellent, professional service and helped find a solution to the issues you were experiencing with your new varifocal glasses. We’ll be sure to share your kind comments with Chaz and the team. Thank you for choosing Boots Opticians!
Reply from Boots Opticians
Thank you for your lovely feedback. We’re delighted to hear that you received excellent service. We really appreciate you taking the time to share your experience. Thank you for choosing Boots Opticians!
Very friendly, knowledgable and no hard sell
Very friendly, knowledgable staff at Boots Opticians Crawley, especially Josh & Loretta. Listened to my needs and concerns - as was moving from another opticians. No hard sell and really pleased with my new glasses.
October 27, 2026
Unprompted review
Reply from Boots Opticians
Thank you for your wonderful feedback. We’re delighted to hear that Josh, Loretta and the Crawley team made you feel welcome and took the time to listen to your needs and concerns. It’s lovely to know you appreciated their knowledgeable advice and relaxed approach, and that you’re so pleased with your new glasses. We’ll be sure to share your kind words with the team. Thank you for choosing Boots Opticians!
Collected 2nd pair of glasses.
Collected 2nd pair of glasses at the Kirkintilloch branch.
Clarke was friendly, informative and listened to my needs.
He ensured my glasses fitted well and reinforced that I could return at any time for an adjustment.
Well done.
October 26, 2026
Unprompted review
Reply from Boots Opticians
Thank you for your lovely feedback. We’re delighted to hear that Clarke provided such friendly and informative service at our Kirkintilloch branch. It’s great to know he listened to your needs, ensured your new glasses fitted comfortably and explained that adjustments are available whenever needed. We’ll be sure to share your kind comments with Clarke and the team. Thank you for choosing Boots Opticians!
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My usual opticians - but the service wasn't quite as excellent as usual this time.
The initial checks were done in an ok manner, although I felt that they have been done more professionally in the past. The lady then said "I'll just check your glasses prescription whilst you go to the waiting area", then looked very confused when I said that I needed my glasses to see to go to the waiting area, repeating her request! Eventually (on the third attempt) she realised... The optician who conducted the eye test was very thorough, if I think a little confused by my slightly complex prescription and the way my eyes respond. She was very young, and it did show in her reactions to how my eyes work - I could tell that she was really surprised that my eyes were healthy, and that I have a full field of vision, despite having focusing and other issues.
October 26, 2026
Unprompted review
Reply from Boots Opticians
Thank you for taking the time to share your feedback. We’re pleased to hear that your eye examination was thorough and that the optician took the time to assess your eyesight carefully. We appreciate your comments regarding the initial checks and communication during your visit, and we’ll share your feedback with the relevant team to help us continue improving our service. Thank you for choosing Boots Opticians!
Reply from Boots Opticians
Thank you for your lovely feedback. We’re delighted to hear that you found our team friendly and the service efficient. We really appreciate you taking the time to share your experience. Thank you for choosing Boots Opticians!
I had very positive interactions with…
I had very positive interactions with all the staff who I had contact with during my visit, they were all very helpful and professional.
October 26, 2026
Unprompted review
Reply from Boots Opticians
Thank you for your lovely feedback. We’re delighted to hear that all the team members you interacted with were helpful and professional, making your visit a positive experience. We’ll be sure to share your kind comments with the team. Thank you for choosing Boots Opticians!
Professional service
I want to thank everyone for the thoughtful, supportive and professional service.
October 17, 2026
Unprompted review
Reply from Boots Opticians
Thank you for your kind words. We’re delighted to hear that you received thoughtful, supportive and professional service from our team. Your appreciation means a great deal to us, and we’ll be sure to share your feedback with the team. Thank you for choosing Boots Opticians!
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Reply from Boots Opticians
Thank you for your lovely feedback. We’re pleased to hear that you found our team helpful and friendly. We really appreciate you taking the time to share your experience. Thank you for choosing Boots Opticians!
Arrogant
Arrogant, inept and unhelpful.
This is for the Wigmore Street Branch.
October 26, 2026
Unprompted review
Reply from Boots Opticians
We’re sorry to hear about your experience at our Wigmore Street branch. We take all feedback seriously and would appreciate the opportunity to look into your concerns and understand what happened. Can you please contact us at boots.customercare@boots.co.uk with a copy of your review along with the below information and we will be in touch: Full name, date of birth, telephone number and the store you visited, and we will be in touch.
Very good detailed eye examinateion
Very good detailed eye examination
October 25, 2026
Unprompted review
Reply from Boots Opticians
Thank you for your lovely feedback. We’re delighted to hear that you received a thorough and detailed eye examination. We really appreciate you taking the time to share your experience. Thank you for choosing Boots Opticians!
Two trips to Boots Opticians Worcester
I have recently made two visits to Boots opticians in Worcester. My first visit was for my annual eye test. The optician who dealt with me was Aaliyah, who is quite simply brilliant. She talked me through my OCT and the state of my eyes in detail and really clearly. I highly recommend this opticians.
My second visit was after I had dropped one of my pairs of glasses on the floor and accidentally stood on them dislodging one of my lenses and losing a screw. I went into Boots and explained the problem. Chantel saw me me and repaired my glasses expertly. She was welcoming, friendly and very helpful. Before leaving the store she said, any problems come and see us we are here to help.
Aaliyah and Chantel are a credit to Boots. I wouldn't go to any other opticians.
October 10, 2026
Unprompted review
Reply from Boots Opticians
Thank you for such wonderful feedback and for your continued trust in Boots Opticians. We’re delighted to hear that Aaliyah provided such clear and thorough explanations during your eye examination and that Chantel was able to repair your glasses so expertly. It’s lovely to know that both made you feel welcomed, supported and well cared for. We’ll be sure to share your kind words with Aaliyah, Chantel and the Worcester team. Thank you for your recommendation and loyalty!
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I’m very pleased with my purchase from…
I’m very pleased with my purchase from Boots. The glasses are excellent quality, with a comfortable fit, clear vision and a great finish. The service was professional, and the staff were friendly and helpful throughout the process. Excellent value for money and highly recommended!
October 23, 2026
Unprompted review
Reply from Boots Opticians
Thank you for your wonderful feedback. We’re delighted to hear that you’re so pleased with your new glasses and that you’re enjoying the quality, comfortable fit and clear vision. It’s lovely to know that our team provided friendly, professional and helpful service throughout your experience. We really appreciate your recommendation and thank you for choosing Boots Opticians!
Found staff uninterested and uncaring
Found staff uninterested and uncaring. Waited for ages and then when someone could be bothered to speak to me, it was obvious i was just an inconvenience. No help on selecting glasses and clear they just wanted ple out. Won’t be back.
October 24, 2026
Unprompted review
Reply from Boots Opticians
Thank you for sharing your feedback. We value your comments regarding the waiting time and service you received and would welcome the opportunity to understand your experience further. Please email boots.customercare@boots.co.uk with a copy of your review, your full name, date of birth, telephone number and the store you visited, and our team will be in touch.
Absolutely love my opticians
Absolutely love my opticians. The whole team are amazing, knowledgeable and really care about you. Lucy really helped me today with choosing my new glasses and I highly recommend the Widnes store and team to anyone.
October 24, 2026
Unprompted review
Reply from Boots Opticians
Thank you for your wonderful feedback! We’re delighted to hear how well cared for you feel by the team and that Lucy was able to help you choose your new glasses. We’ll be sure to pass your kind comments on to Lucy and the Widnes team. Thank you for your recommendation and for choosing Boots Opticians!
Optometrist patient explained the…
Optometrist patient explained the outcome good advice given
October 24, 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re pleased to hear that our optometrist was patient, explained the outcome clearly and provided helpful advice. We appreciate you taking the time to share your experience with Boots Opticians.
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Boots Stockport
Went for new glasses today at Boots Stockport, town centre branch. Julie was very helpful and professional. Can't wait for my new glasses.
October 24, 2026
Unprompted review
Reply from Boots Opticians
Thank you for your lovely feedback. We’re delighted to hear that Julie was helpful and professional during your visit to our Stockport town centre store. We’ll be sure to pass your kind comments on to her. We hope you love your new glasses and look forward to seeing you again!
The service is great
The service is great. The lady that helped me with my eyes testing was very friendly. Just don’t understand why I can’t take the photo inside the store. I wanted to post on my social media. But been told off my the security guard.
October 21, 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re pleased to hear you found our team friendly during your eye test. We’d welcome the opportunity to understand your experience further. Please contact boots.customercare@boots.co.uk with a copy of your review, your full name, date of birth, telephone number and the store you visited, and our team will be in touch.
aaron and the team were great
aaron and the team were great, super friendly and always make me laugh. Great service!
October 24, 2026
Unprompted review
Reply from Boots Opticians
Thank you for your lovely feedback! We’re delighted to hear that Aaron and the team made you feel welcome with their friendly approach and great service. We’ll be sure to pass your kind comments on to them. Thank you for choosing Boots Opticians!
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