All was good apart from not being contacted to say my glasses were ready; I had to phone them after hearing nothing for over 4 weeks, only to be told that my glasses were ready for collection. They ha... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The overall visit was very good in particular the two ladies who looked after me Madinah, Gurpreet. My only complaint is the hard sell on new frames and also the unseen costs for fitting the new lens... See more
Company replied
Went in with my glasses broken from a festival and needing my glasses as travelling from London to Halifax tomorrow with no spare pair!! They couldn't fix mine but replaced my frames and wouldn't c... See more
Company replied
My Husband and I visited the Newcastle Boots Branch (3354) last week and we're served by Helen. Her knowledge and understanding of how glasses should sit to feel comfortable in your face was outstandi... See more
Company replied
Company details
About Boots Opticians
Written by the company
Whether you need an eye test or want to pick up some new glasses or contact lenses, Boots Opticians is the place to go.
With 540 branches across the UK, you're sure to find one close to you. We pride ourselves on our premium level of service and clinical care standards, so when you visit Boots Opticians, you'll know that you're in safe hands.
Discover our range of affordable glasses from our own brand range to your favourite designer brands.
We also stock a wide range of contact lenses, including daily contact lenses, monthly contact lenses, bifocal contact lenses and varifocal contact lenses.
Contact info
4.4
Excellent
11K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Exemplary Service at Boots
From arriving for my appointment to leaving the store my treatment at Boots Opticians was outstanding. The waiting time was kept to a minimum and the level of care I received was exemplary. Everyone I saw seemed to go above and beyond to make my visit carefree and successful. The Optometrist in particular was very thorough. His attention to detail and determination to give me the best advice etc went far beyond anything I was expecting, even to the point of requesting his colleagues take additional images of my eyes at no extra cost. I was eventually referred to the hospital with the knowledge I had been seen by a true expert in his field. It was also great to see that every staff member I saw was working with a smile 😃 on their face. I will be recommending this service to everyone I know and would happily do the same for those I don’t!
July 20, 2026
Unprompted review
Reply from Boots Opticians
Thank you for sharing your experience. We’re delighted to hear that you received outstanding care throughout your visit, with minimal waiting time and such a high level of professionalism from the team. It’s especially wonderful to know that the optometrist’s thorough approach, attention to detail, and commitment to ensuring the best possible outcome gave you such confidence in the care you received. We truly appreciate your recommendation and kind words, and are pleased that every member of the team helped make your visit such a positive one.
Advertisement
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that you were very happy with the service you received during your visit. We truly appreciate your kind words.
Everything was great until i asked for…
Everything was great until i asked for my PD. a complete let down not to have this vital information. will be telling friends and family to give boots a miss and go somewhere else.
July 20, 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We are sorry to hear about your experience, particularly your concerns regarding obtaining your PD measurement and that this has affected your confidence in our service. Can you please contact us at boots.customercare@boots.co.uk with a copy of your review along with the below information and we will be in touch:
Full name
Date of birth
Telephone number
The store you visited
New pair of glasses fell apart
Collected my new pair of glasses, £472.50, on 22 June. Today 21 July they suddenly came apart, lens fell onto ground, screw hadn't been tightened properly. Fortunately I kept my old pair of prescription glasses which never let me down. Will have to try and buy glasses repair kit in nearby town.
July 21, 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We are sorry to hear about your experience, particularly that your new glasses developed a fault so soon after collection and the inconvenience this has caused. We understand how frustrating this must be, especially when you rely on your glasses and have had to return to using an older pair. Can you please contact us at boots.customercare@boots.co.uk with a copy of your review along with the below information and we will be in touch:
Full name
Date of birth
Telephone number
The store you visited
Very professional service all round
July 16, 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that you received very professional service throughout your visit. We truly appreciate your kind words.
Advertisement
The overall visit was very good in…
The overall visit was very good in particular the two ladies who looked after me Madinah, Gurpreet.
My only complaint is the hard sell on new frames and also the unseen costs for fitting the new lenses into my original frame
July 17, 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that Madinah and Gurpreet provided such helpful service and looked after you well during your visit. We’re sorry to hear, however, that you felt there was too much emphasis on purchasing new frames and that the cost of fitting new lenses into your existing frame was not made clear from the outset. We appreciate you sharing your comments.
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that you found the team so helpful and friendly during your visit. We truly appreciate your kind words.
Total Lack of Customer Service
Last Thursday I posted the following review regarding trying to contact Boots Opticians, Doncaster Northbridge.
One Star
The service is first class both for glasses and contact lenses. The one star is because I have phoned the store 4 times in the last two days. On each occasion I have been hanging on for over 7 minutes only to be told that no-one is available to take my call, call back later. Shocking!
I received a response early the following morning asking me to supply my name, date of birth and telephone number assuring me they would be in touch regarding my review and the issues therein. I sent the information at 08:50 last Friday morning. It is now 19:30 Monday evening. I've heard nothing.
I am trying to confirm an appointment date and time. I think it's tomorrow. I'll call again in the morning but I'm not holding out much hope.
June 25, 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We are pleased to hear that you have received first-class service for your glasses and contact lenses. However, we are sorry to hear about the ongoing difficulties you have experienced when trying to contact the store, as well as the lack of follow-up after you provided your details in response to your previous review. We appreciate how frustrating this must be when you are simply trying to confirm an appointment.
Can you please contact us at opticians.customer.relations with a copy of your review along with your case reference number and we will be in touch.
I had a thorough eye test at Boots…
I had a thorough eye test at Boots Sutton Surrey today which incuded a scan of the back of the eyes and was absolutely delighted with the treatment I received. The test and treatment were explained in detail as were any concerns I had. I would most certainly recommend Boots Opticians for eye tests.
July 20, 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that you received such a thorough eye examination at our Sutton store and that everything, including the scan and your results, was explained clearly and in detail. It’s wonderful to know that your concerns were addressed and that you felt so well cared for throughout your visit. We truly appreciate your recommendation and kind words.
Advertisement
I had lost a tiny screw from my…
I had lost a tiny screw from my sunglasses that held the lens in place.
I popped into Boots opticians in the Golden Square Warrington, Vinny replaced the screw in 2 minutes and free of charge even though I hadn’t purchased my glasses from them when two other options refused to help.
July 19, 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that Vinny at our Golden Square Warrington store was able to quickly replace the missing screw and repair your sunglasses for you. It’s especially wonderful to know that he was happy to help, even though the glasses weren’t purchased from Boots. We truly appreciate your kind words and are pleased that Vinny’s excellent customer service made such a positive impression.
I fully understood what was being said…
I fully understood what was being said as it was explained properly
July 10, 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that everything was explained clearly and thoroughly, helping you fully understand the information and advice provided during your visit. We truly appreciate your kind words.
Customer support exceptional
Visited the Aylesbury branch today to discuss an issue with my reading glasses. Want to leave a big thankyou to Anu who gave great customer service and was amazingly helpful with me. What a lovely lady.
July 20, 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that Anu provided such amazing customer service and was so helpful in resolving the issue with your reading glasses during your visit to our Aylesbury store. It’s wonderful to know she made such a positive impression. We truly appreciate your kind words.
All the staff where extremely helpfull
July 19, 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that all of the staff were extremely helpful during your visit. We truly appreciate your kind words.
Advertisement
Really well looked after with my very…
Really well looked after with my very unique situation being considered thoroughly. A plan of action has been recommended and I feel completely safe in the hands of my consultant who is helping me find the right way forward.
July 17, 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that you felt so well looked after and that your unique situation was considered with such care and attention. It’s wonderful to know that a clear plan of action has been recommended and that you feel confident and reassured by the support and guidance you have received. We truly appreciate your kind words.
Reassuring
I had a thorough test and was reassured about a problem with one of my eyes which fortunately occurred whilst I was in store selecting a new frame (I was very worried especially as it could have happened elsewhere. Turned out to be a floater which obscured my vision for a few seconds). The staff are friendly and helpful and explain everything. They didn't mind answering my questions!
July 18, 2026
Unprompted review
Reply from Boots Opticians
Thank you for sharing your experience. We’re delighted to hear that you received a thorough eye examination and that the team were able to reassure you about your concerns. It’s wonderful to know that the staff were friendly, helpful, and happy to answer all of your questions, helping you feel informed and supported throughout your visit. We truly appreciate your kind words.
Highly Recommended Opticians
I made an appointment regarding my new lenses and also to see about the double vision in my right eye in the Port Talbot store.
For various reasons I am enduring a very difficult and stressful period in my life.
In short, I became teary waiting for my appointment. A very kind and empathetic assistant named Rebecca brought me tea and biscuits. I was very touched by her kindness and understanding.Rebecca also did my pre-screening. I would like to say a big 'thank you' for her assistance, which was appreciated and welcomed.I would also like to thank Saira for her thorough approach to my eye needs.
July 3, 2026
Unprompted review
Reply from Boots Opticians
Thank you for sharing your experience. We’re delighted to hear that Rebecca showed such kindness and empathy during a difficult time, and that her thoughtful support made a real difference to your visit. It’s also wonderful to know that Saira provided thorough and attentive care. We truly appreciate your kind words.
A very good visit for an eye test
A very good visit for an eye test. Thanks to Harin and Craig.
July 18, 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that Harin and Craig helped make your eye test such a positive experience. We truly appreciate your kind words.
Advertisement
Optician
Optician - Shammi Choudhury at Golden Square- Warrington,UK
I recently had my eye check up here under Shammi C. She was very patient with me and gave me very clear diagnosis
She listened to all my issues in detail and advised me , gave me options and considered my choices
I am so pleased and thankful to her
July 18, 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that Shammi Choudhury provided such patient, attentive, and professional care during your eye check-up at our Golden Square Warrington store. It’s wonderful to know that she took the time to listen to your concerns, explain everything clearly, and support you in making the choices that were right for you. We truly appreciate your kind words.
Good overall but took a little longer than expected
Good overall but took a little longer than expected although apparently that was down to me being a little late for my appointment so I appreciated the fact that they were accommodating despite me being late so I would probably use again although I wasn't really expecting to pay so much for a new pair of glasses but they were designer and hopefully they'll be good for a few years use!
The staff were all lovely and very welcoming and friendly, didn't rush me and were happy to explore all the various options to ensure a great experience.
July 11, 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that the team provided such welcoming, friendly, and accommodating service, especially when you arrived a little later than planned. It’s wonderful to know that you felt supported throughout the process, with plenty of time to explore the different options available without feeling rushed. We appreciate your comments regarding the cost of your new designer glasses and hope they serve you well for many years to come. We truly appreciate your kind words.
Boots Optician Bridgend…
I visited Boots Optician in Bridgend for a routine eye test. The Optician Ibrar was amazing. He was so friendly and easy to talk to. He gave me time to answer the questions he asked and I didn't feel rushed. I was then seen by the store Manager Lauren . She explained the different types of lenses and pricing of the glasses without any hard sell actually saving me money. There was no complicated pricing as in the previous large chain opticians. Thankyou all.
July 18, 2026
Unprompted review
Reply from Boots Opticians
Thank you for sharing your experience. We’re delighted to hear that Ibrar provided such friendly, unhurried, and professional care during your eye test, taking the time to listen and answer your questions. It’s also wonderful to know that Lauren clearly explained the lens and pricing options, helping you make an informed choice without any pressure and even saving you money. We truly appreciate your kind words.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.