Went to Yardley, Birmingham, Boots Opticians and was seen by the Optometrist Sabrina for the second time. She advised me to see her after 6 months or before if my condition worsens. Sabrina is going t... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very professional, lovely, friendly helpful staff(Jen/Jess/Nat/Tom) honest opinions about glasses that suit your face - eye test very thorough and informative with good advice for eye health. Highly r... See more
Company replied
My reading glasses fell apart late last night when dropped and hit a hard surface. I visited Boots Opticians in New Milton and a very courteous gentleman, Povey put my glasses back together in a matte... See more
Company replied
Excellent Service which provided everything I wanted. The lady doing the follow up prescription took every care and seemed genuinely interested in what I said. She showed me a good selection of the gl... See more
Company replied
Company details
About Boots Opticians
Written by the company
Whether you need an eye test or want to pick up some new glasses or contact lenses, Boots Opticians is the place to go.
With 540 branches across the UK, you're sure to find one close to you. We pride ourselves on our premium level of service and clinical care standards, so when you visit Boots Opticians, you'll know that you're in safe hands.
Discover our range of affordable glasses from our own brand range to your favourite designer brands.
We also stock a wide range of contact lenses, including daily contact lenses, monthly contact lenses, bifocal contact lenses and varifocal contact lenses.
Contact info
4.4
Excellent
11K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The attention to detail and the time…
The attention to detail and the time given to the appointment to make the result correct. A friendly professional approach by the Boots staff. Thanks to Lucy and Sally and the lady that did the first part of the appointment
August 12, 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that you received such attentive and professional service during your visit. It’s wonderful to know that Lucy, Sally, and the colleague who carried out your pre-screening took the time to ensure everything was explained clearly and that your appointment was conducted with such care and attention to detail. We truly appreciate your kind words.
Advertisement
Good service
We were dealt with politely and efficiently. The staff very helpful.
September 1, 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that you were dealt with politely and efficiently during your visit. It’s wonderful to know that the staff were so helpful and made your experience a positive one. We truly appreciate your kind words.
This is an incredibly efficient place…
This is an incredibly efficient place the opticians are passionate about eyes and the technology that is used for the eyetest. The service is spot on and it’s why I return there although I might leave a longer gap between appointments than I should.
September 1, 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that you find the team passionate, knowledgeable, and committed to providing excellent eye care. It’s wonderful to know that you value the advanced technology used during your eye tests and that the efficient service keeps you coming back. We truly appreciate your kind words and look forward to seeing you again.
Fabulous staff who are always so…
Fabulous staff who are always so welcoming and friendly, and the service is impeccable.
Always dealt with quickly and listened to, so everything is checked. Nothing is an issue here; excellent service
September 1, 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that the team were so welcoming, friendly, and attentive throughout your visits. It’s wonderful to know that you always feel listened to, well looked after, and that nothing is ever too much trouble. We truly appreciate your kind words and are pleased that the team continue to provide such excellent service.
There is a dedicated cheerful team
There is a dedicated cheerful team. Willing to spend time to help.
August 21, 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that the team were cheerful, dedicated, and willing to spend time helping you. It’s wonderful to know that their friendly and supportive approach made such a positive impression. We truly appreciate your kind words.
Advertisement
Had amazing service as always from…
Had amazing service as always from Shirin and Shuetal. (Boots High Street Kensington)
Shirin has looked after myself and my children for more years than I care to mention! Always so friendly and helpful.
August 31, 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that Shirin and Shuetal at our High Street Kensington store provided such amazing service. It’s especially wonderful to know that Shirin has been looking after you and your children for so many years with such a friendly and helpful approach. We truly appreciate your loyalty and kind words.
The staff at Hereford branch were so…
The staff at Hereford branch were so welcoming. Everyone was so knowledgeable, friendly and helpful. Special mentions for Abbie, Chrissy, Naheed and Emily.
At every stage of the test staff tell you exactly what they’re doing and why.
They even go above and beyond when I run out of energy and patience to choose frames. They bring them to me and give honest opinions on the frames.
August 31, 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that the team at our Hereford store were so welcoming, knowledgeable, and helpful throughout your visit. It’s wonderful to know that Abbie, Chrissy, Naheed, and Emily took the time to explain each stage of the examination clearly and made sure you felt informed and supported. We’re especially pleased that the team went the extra mile to help you choose your frames when you needed a little extra support. We truly appreciate your kind words.
I had an appointment at Boots opticians…
I had an appointment at Boots opticians in West bridgford Nottingham on 21st August2026.I was informed by the opticians that I had cataracts in my eyes so failed my eye test for driving and I had to stop driving till my eyes were treated.I told the optician that this was bad news for me as I rely on my car because my wife is disabled and she said I could maybe get my eyes sorted quickly as they tend to look at people who need to use there car.The following week I was trying to find out if my referral from the opticians had gone through but couldn't find anything out so on the 27th I phoned up the opticians to see if I could have the referral letter to pass on to my doctor and they said they will pass the message on.As I never heard anything I phoned again on the 28th.Both times I phoned I had to ring a few times because nobody answered the phone.On the 28th when I eventually got through on the phone again I was told they would pass the message on.Later in the afternoon i phoned up my doctors who told me I needed a eye test result for them to refer me.I took the eye test results to my doctors so I thought all is good but as it was a bank holiday that weekend I realised nothing would be done till the Tuesday 1st September.I got a phone call from my doctors who told me they keep ringing Boots but no one would answer the phone and asked me to try and get the form GOS 18.My friend was at my house and said he would take to Boots to get the form.When I got to Boots the receptionist didn't know what the form was and would ask the optician what it was and when she came back to me she made the excuse that she didn't know the form went up to 18.When the optician was ready to see me she said she had to write it out but had to put drops into another patient and would do it after.She had already took my details so I then had to wait for her to fill the form in and print it off.Ithen went back to my doctors who the receptionist had told me the doctors secretary was dealing with it and phoned her up as the secretary was upstairs and she would come down to get the form so I now expect to hear something from the referral.
If I hadn't tried to get the referral form I have no idea how long I would have to wait for my referral. Boots opticians knew that if I could get a quick referral it would help me but I was into my second week of waiting.A form that only took 5 minutes to fill in and they never tried to help me out.Thank you Boots what a waste of time.
August 21, 2026
Unprompted review
Reply from Boots Opticians
We're sorry to hear that you were disappointed with your experience and the difficulties you encountered following your eye test. We appreciate your concerns regarding the referral process, the communication you received, and the challenges you experienced when trying to obtain the documentation needed to progress your referral. Can you please contact us at boots.customercare@boots.co.uk with a copy of your review along with the below information and we will be in touch:
Full name
Date of birth
Telephone number
The store you visited
When choosing new glasses
When choosing new glasses, Sarah in Falkirk was most helpful and courteous. She was polite and efficient.
September 1, 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that Sarah at our Falkirk store was so helpful, courteous, and efficient while assisting you with choosing your new glasses. It’s wonderful to know that she provided such positive service and helped make your experience an enjoyable one. We truly appreciate your kind words.
Advertisement
Kalpana has excellent taste and chose…
Kalpana has excellent taste and chose very beautiful frames.
Very patient, professional and smiling.
September 1, 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that Kalpana provided such patient, professional, and friendly service during your visit. It’s wonderful to know that she helped you choose frames that you love and that her expertise and positive attitude made the experience so enjoyable. We truly appreciate your kind words.
Routine eye test today
Routine eye test today, pre test by Jet, eye test by Saim and glasses help by Jenny. Fantastic service as always. Great help and advice on selecting my new frames. Thank you all.
September 1, 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that Jet, Saim, and Jenny provided such fantastic service during your routine eye test. It’s wonderful to know that you received helpful advice and support when choosing your new frames. We truly appreciate your kind words and your continued loyalty
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that you received friendly service throughout your visit. We truly appreciate your kind words.
Boots poor customer service
It’s been three weeks ago when I placed my order for three pairs of glasses which happened to cost a lot of money and I have had not replied from boots and customer services are not interested and no one is answering the phone I think I should of went to spec savers staring to regret going to Boots opticians.
September 1, 2026
Unprompted review
Reply from Boots Opticians
We're sorry to hear that you were disappointed with your experience. We appreciate your concerns regarding the delay in receiving your glasses order, the lack of updates provided, and the difficulties you've experienced contacting both the store and customer service team. Can you please contact us at boots.customercare@boots.co.uk with a copy of your review along with the below information and we will be in touch:
Full name
Date of birth
Telephone number
The store you visited
Advertisement
Poor call centre experience
I've been a loyal customer of Boots Opticians for years but was so unimpressed with my call centre experience just now I felt compelled to provide feedback in the only way that I thought there was a chance the company would listen, I.e. by posting a public review. Unfortunately, quite opposite to the positive in-branch customer experience the call centre is poor, not because of the frontline staff but their management and the system and processes they have in place. I called to ask for my contact lens subscription to be paused for lots of good reasons that I explained only to have to go through the scripted attempts to change my mind and, then, at the final attempt to get them to action my simple request, their system couldn't handle the fact that it was processing a monthly payment and so I would have to call back next week!! It's taken a LONG time for Boots' systems to catch up with the rest of the world but, sadly, they still have a long way to go.
September 1, 2026
Unprompted review
Reply from Boots Opticians
We're sorry to hear that you were disappointed with your recent experience when contacting our call centre. We appreciate your comments regarding the process for managing your contact lens subscription and the difficulties you encountered when trying to make a simple change to your account. We're pleased to hear that your experiences in store have been more positive. Can you please contact us at boots.customercare@boots.co.uk with a copy of your review along with the below information and we will be in touch:
Full name
Date of birth
Telephone number
The store you visited
Lovely friendly staff
Lovely friendly staff. They were quick and efficient at mending a pair of specs that had broken. Thank you to Hannah and Brian at Lymington Branch.
August 29, 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that Hannah and Brian at our Lymington store provided such friendly and efficient service. It’s wonderful to know that they were able to repair your glasses quickly and get you back on your way. We truly appreciate your kind words.
Excellent customer service
Excellent customer service. Can't rate the service highly enough. Left feeling reassured that I was in a very safe pair of hands.
August 29, 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that you received excellent customer service and felt reassured throughout your visit. It’s wonderful to know that the team’s professionalism and care left you feeling confident that you were in safe hands. We truly appreciate your kind words.
I’m a happy customer
I’m a customer with Boots Opticians but just popped in on the off chance today to get a minor issue with my glasses sorted. I was looked after incredibly promptly and to my satisfaction by Cameron in the Stirling branch. A great service, thank you!
August 31, 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that Cameron at our Stirling store was able to help with your glasses so promptly and resolve the issue to your satisfaction. It’s wonderful to know that you received such efficient and helpful service, even on an unplanned visit. We truly appreciate your kind words.
Advertisement
One of my ordered glasses took 3 and a…
One of my ordered glasses took 3 and a half weeks to be received in the store, I asked why it took so long your colleague could not tell me the reason.
August 29, 2026
Unprompted review
Reply from Boots Opticians
We're sorry to hear about the delay in receiving your glasses and that you were not provided with an explanation for the extended timescale. We appreciate your concerns regarding the lack of information available about your order. Can you please contact us at boots.customercare@boots.co.uk with a copy of your review along with the below information and we will be in touch:
Full name
Date of birth
Telephone number
The store you visited
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that all of the staff provided such excellent service during your visit. We truly appreciate your kind words and are pleased that the team helped make your experience such a positive one.
Appointment was at 10.55am I still…
Appointment was at 10.55am in the Castle Quarter,Norwich store I still hadn’t been seen some 20+ minutes later so I cancelled the appointment and walked out. This particular branch of Boots never keeps to appointment times and there doesn’t seem to be any management in place to take control of things.
August 30, 2026
Unprompted review
Reply from Boots Opticians
We're sorry to hear that you were disappointed with your experience and the delays you encountered during your visit. We appreciate your concerns regarding the waiting time beyond your scheduled appointment and the impact this had on your confidence in the service provided. Can you please contact us at boots.customercare@boots.co.uk with a copy of your review along with the below information and we will be in touch:
Full name
Date of birth
Telephone number
The store you visited
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.