Boots Opticians Reviews 

11,468
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 2,313 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the extremely professional and welcoming staff who take the time to explain eye tests clearly and provide wonderful assistance when choosing new frames. People consistently enjoy a wonderfully smooth, relaxing visit, deeply appreciating the thorough medical examinations and attentive guidance offered throughout the entire appointment. However, some customers also noted frustrating issues with delayed product delivery, excessively long waiting times, or unfortunate mistakes regarding glasses prescriptions. A few people experienced poor communication, rude staff interactions, and unhelpful customer service when attempting to resolve all of these unexpected problems.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently highlighting thorough eye exams,... See more

Service

Consumers find service to be positive, highlighting professional and thorough eye tests along with friendly... See more

Product

Customers had ambiguous experiences with product, as many reviewers expressed great satisfaction with the... See more

Customer service

Users describe ambiguous interactions with customer service, as many reviewers highlight helpful,... See more

User experience

People report positive experiences, highlighting that the visit is seamless, relaxing, and very professional.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The initial checks were done in an ok manner, although I felt that they have been done more professionally in the past. The lady then said "I'll just check your glasses prescription whilst you go to t... See more

Company replied

Rated 5 out of 5 stars

Visited High Street Skipton North Yorkshire on the 20th October 2026. Very welcoming and friendly atmosphere. The staff were all very helpful, pleasant and very professional. The optician herself ex... See more

Company replied

Rated 5 out of 5 stars

Popped into London Road , Bognor Boots, just to ask advice on how I could repair both pairs of my glasses. I had run out of the Boots insurance policy. I'd like to give a big thank you, to Jodie, who... See more

Company replied

Rated 5 out of 5 stars

Went to Boots opticians in Lincoln with a problem with my spectacles frane. Seen by Doug who listened and actioned. Ended up going back several times and he got me new frame. So pleased with his profe... See more

Company replied


Company details

  1. Optician
  2. also in
  3. Contact Lenses Supplier
  4. Eye Care Center
  5. Glasses Store
  6. Sunglasses Store

About Boots Opticians

Written by the company

Whether you need an eye test or want to pick up some new glasses or contact lenses, Boots Opticians is the place to go.

With 540 branches across the UK, you're sure to find one close to you. We pride ourselves on our premium level of service and clinical care standards, so when you visit Boots Opticians, you'll know that you're in safe hands.

Discover our range of affordable glasses from our own brand range to your favourite designer brands.

We also stock a wide range of contact lenses, including daily contact lenses, monthly contact lenses, bifocal contact lenses and varifocal contact lenses.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

11K reviews

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4.4

All reviews

(11,468)

2,151 reviews in the last 12 months

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Rated 5 out of 5 stars

Lisa was very friendly & professional…

Lisa was very friendly & professional whilst helping me re order glasses 👓 after mine have gone missing.. she put me at ease & explained the pricing etc & was quick & officiant… always very friendly & helpful at boots opticians fosse park

October 14, 2026
Unprompted review
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Reply from Boots Opticians

Thank you for your lovely feedback! We’re delighted to hear that Lisa was friendly, professional and efficient when helping you reorder your glasses, and that she clearly explained the pricing and put you at ease. We’ll be sure to share your kind words with Lisa and the Fosse Park team. Thank you for choosing Boots Opticians!

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Rated 5 out of 5 stars

Great Service at Boots Opticians

The staff in this store were really helpful and polite. They did a proper eye test and scan of my retina, and made sure that everything was clean and sterile.
They were honest and professional and treated me with dignity and respect.

October 13, 2026
Unprompted review
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Reply from Boots Opticians

Thank you for your wonderful feedback! We’re delighted to hear that our team provided helpful, polite and professional service, making you feel respected and well cared for throughout your visit. We’ll be sure to share your kind words with the team. Thank you for choosing Boots Opticians!

Rated 1 out of 5 stars

How not to be treated after carrying out instructions from a specialist person in the hospit

I do not know I was carrying out oral instructions from the hospital

October 10, 2026
Unprompted review
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Reply from Boots Opticians

Thank you for taking the time to share your feedback. We value your comments and would welcome the opportunity to understand your experience further. Please contact boots.customercare@boots.co.uk with a copy of your review, your full name, date of birth, telephone number and the store you visited, and our team will be in touch.

Rated 5 out of 5 stars

Excellent service

Excellent service. Such helpful staff giving constructive advise.
A shout out to Simon who was so supportive in helping me choose my new glasses. Certainly knows what frames will suit you. There’s also an excellent selection of frames.
Aqib explained all the results of my eye test to me clearly which I really appreciated.
I will certainly keep going back to Boots in Barnsley for my eye tests and frames.

October 15, 2026
Unprompted review
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Reply from Boots Opticians

Thank you for your fantastic feedback! We’re delighted to hear that Simon and Aqib provided such helpful, supportive and professional service. It’s wonderful to know you were pleased with the frame selection and that your eye test results were explained clearly. We’ll be sure to share your kind words with them and the Barnsley team. Thank you for your continued support and for choosing Boots Opticians!

Rated 5 out of 5 stars

St Annes on Sea branch

The optician, Shah, was absolutely wonderful. He put my mind at rest regarding a sight problem that had been niggling me for a while, and explained everything in clear terms.
I've nothing but praise for the staff too. Anthony in particular was very patient and helped me to eventually select two pairs of glasses. I didn't feel at all rushed, he really seemed to want to help me make the perfect decision. There are so many frames to choose from, it's very tricky!
I'll be recommending this branch to local friends.

October 15, 2026
Unprompted review
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Reply from Boots Opticians

Thank you for your wonderful feedback! We’re delighted to hear that Shah put your mind at ease and explained everything clearly, and that Anthony was so patient and supportive in helping you choose your glasses. We’ll be sure to share your kind words with them and the team. It’s lovely to know you’ll be recommending us to others. Thank you for choosing Boots Opticians!

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Rated 5 out of 5 stars

Once again excellent!

Once again, fantastic service from Boots Opticians in Morley! The staff are always so friendly, welcoming and helpful.
I've recently been having problems with an RGP contact lens, and the team couldn't have done more to help me. They were incredibly patient, understanding and determined to make sure everything was sorted.
It's lovely to receive such genuine care and excellent customer service. I really can't praise them enough and wouldn't hesitate to recommend this branch.

October 14, 2026
Unprompted review
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Reply from Boots Opticians

Thank you for your fantastic feedback and continued support! We’re delighted to hear that the Morley team were so patient, understanding and helpful in supporting you with your contact lens concerns. It’s wonderful to know you felt genuinely cared for. We’ll be sure to share your kind words with the team. Thank you for recommending Boots Opticians!

Rated 5 out of 5 stars

Good product and fantastic customer…

Good product and fantastic customer service. Great follow up from the Boots Opticians team - thank you!

October 11, 2026
Unprompted review
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Reply from Boots Opticians

Thank you for your fantastic feedback! We’re delighted to hear you’re happy with our products and the excellent customer service and follow-up from our team. We’ll be sure to pass on your kind words. Thank you for choosing Boots Opticians!

Rated 4 out of 5 stars

Helpful and friendly staff

October 13, 2026
Unprompted review
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Reply from Boots Opticians

Thank you for your lovely feedback! We’re delighted to hear that our team were helpful and friendly. We’ll be sure to share your kind comments with them. Thank you for choosing Boots Opticians!

Rated 5 out of 5 stars

Boots Opticians in Stroud

I am always looked after so well at Boots Opticians in Stroud, yesterday by Leanne and Jayne. Warm, friendly and professional. Going the extra mile for my eyes, and so that I may continue enjoying reading and writing for pleasure. Good selection of frames to choose from...I'm coming away with 3 different tortoiseshell frames (I'm seeing a theme here!). Referral into Ophthalmology done very speedily too. Thanks to the team in Stroud.

October 14, 2026
Unprompted review
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Reply from Boots Opticians

Thank you for your wonderful feedback and continued support! We’re delighted to hear that Leanne, Jayne and the Stroud team provided such warm, friendly and professional care, helping you find your perfect frames and supporting your eye health. We hope you enjoy your new tortoiseshell collection! We’ll be sure to share your kind words with the team. Thank you for choosing Boots Opticians!

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Rated 5 out of 5 stars

My experience at boots opticians

Clark, kirsty and ravinder made my experience at boots opticians as comfortable as possible, with helping me choose what frame I would like and to find the best deals as well.
And providing complete honesty while I was trying the different frames on so I made the correct choice.

October 15, 2026
Unprompted review
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Reply from Boots Opticians

Thank you for your lovely feedback! We’re delighted to hear that Clark, Kirsty and Ravinder made your visit comfortable and helped you find the perfect frames while exploring the best deals. It’s great to know their honest advice made the experience even better. We’ll be sure to share your kind words with the team. Thank you for choosing Boots Opticians!

Rated 5 out of 5 stars

Great service

Staff professional, but friendly. Ensured I understood and answered all my questions.

October 13, 2026
Unprompted review
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Reply from Boots Opticians

Thank you for your lovely feedback! We’re pleased to hear that our team were professional, friendly and took the time to answer your questions and ensure everything was clear. We’ll be sure to share your kind words with the team. Thank you for choosing Boots Opticians!

Rated 5 out of 5 stars

Welcoming experience

I had a really great experience at Boots Worcester Opticians. I was helped by a really friendly staff member who listened to my concerns and was very helpful. Thank you

October 10, 2026
Unprompted review
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Reply from Boots Opticians

Thank you for your lovely feedback! We’re delighted to hear that our Worcester team provided friendly and helpful service and took the time to listen to your concerns. We’ll be sure to share your kind words with the team. Thank you for choosing Boots Opticians!

Rated 5 out of 5 stars

Exceptional service from the Eltham…


Exceptional service from the Eltham Boots Opticians team! My son found it challenging to try to wear contact lenses for the first time. Adam was thoroughly patient and expertly guided my son through the process so that he was confident putting the lenses in by himself. This took time over a couple of appointment days where Adam gave him support but also space at the right times. Thanks to Adam and the team, my son is now happily on the contact lens scheme so he can wear contacts for playing his sport. Thank you Adam and the rest of the Eltham Boots Opticians for taking such good care of my son, and for their skill and patience when things are not so straightforward.

October 6, 2026
Unprompted review
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Reply from Boots Opticians

Thank you so much for your wonderful feedback! We’re delighted to hear that Adam and the Eltham team provided such patient and supportive care, helping your son gain confidence with his contact lenses. We’ll be sure to pass on your kind words to Adam and the team. Thank you for choosing Boots Opticians!

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Rated 5 out of 5 stars

I have been using Boots opticians for…

I have been using Boots opticians in Chesterfield for years now and their service and professionalism is 2nd to none. I always feel relaxed when I need to visit. From start to finish I feel valued and most important to me, listened to. Whether it's a sight test or a concern I have with my eyesight, they listen. After my recent visit with Hassan for my sight test and Steve for my exploration into contact lenses I feel I have been given the best advice I could wish to have, with no pressure to sign up to contracts. At 64 I have age related issues.... problem??? Nope. Steve was amazing. He explained my options in full, in plain English and even drew diagrams when I asked a related question. I feel that the whole team genuinely care about how I feel and my concerns. Hats off to the whole team, I value their friendliness, help, advice and knowledge. Thankyou.

October 13, 2026
Unprompted review
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Reply from Boots Opticians

Thank you so much for your fantastic feedback and continued support! We’re delighted to hear that Hassan, Steve and the Chesterfield team consistently make you feel valued, listened to and comfortable. It’s wonderful to know that Steve took the time to explain your contact lens options clearly and answer your questions. We’ll be sure to share your kind words with the whole team. Thank you for choosing Boots Opticians!

Rated 5 out of 5 stars

Thank you Michaela in Chichester for…

Thank you Michaela in Chichester for taking care of me today as you did in March, great service.

October 14, 2026
Unprompted review
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Reply from Boots Opticians

Thank you for your lovely feedback! We’re delighted to hear that Michaela has provided you with great service on both visits. We’ll be sure to pass on your kind words to Michaela and the Chichester team. Thank you for choosing Boots Opticians!

Rated 1 out of 5 stars

The older lady contact lens optican with reddish short hair was a very terrible and racist…

The older lady contact lens optician with reddish short hair was a very terrible and racist optician. Not only was she extremely rude and racist, she clearly didn’t know what she was doing. How do people like this get jobs, while people that actually need the jobs and will perform way better jobs are still out here searching for. I had to continue correcting her and educating her about my particular situation. Thank goodness I had prior knowledge regarding my eyes concern. She kept rushing me and interrupting me when I tried to explain my concerns. She barely performed the complete eye test and then gave me trails lens after much deliberation and literally tried to take them back from me. Boots optician Cheapside, why is someone like this working as a clinican and rendering service to people. Extremely questionable practice

October 13, 2026
Unprompted review
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Reply from Boots Opticians

Thank you for sharing your feedback. We take concerns regarding customer care and clinical experiences seriously and would welcome the opportunity to look into this further. Please email boots.customercare@boots.co.uk with a copy of your review, your full name, date of birth, telephone number and the Cheapside store details, and our team will be in touch.

Rated 5 out of 5 stars

Excellent Service

Easy booking, short wait to get the test underway, super friendly professional staff, perfect…Good selection of specs with a varied price range, even the cheapest appear really good quality. Highly recommended.

October 13, 2026
Unprompted review
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Reply from Boots Opticians

Thank you for your fantastic feedback! We’re delighted to hear that you found the booking process easy, the service efficient and our team friendly and professional. It’s great to know you were pleased with our range of frames and prices. Thank you for your recommendation and for choosing Boots Opticians!

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Rated 5 out of 5 stars

Recently visited Muswell Hill branch…

Recently visited Muswell Hill branch for an eye test and new glasses. Exceptional service from Thalia during the eye test and Nicola whilst dispensing. Both members of staff were extremely professional and knowledgeable making the visit a pleasurable experience. Thank you.

October 6, 2026
Unprompted review
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Reply from Boots Opticians

Thank you for your lovely feedback! We’re delighted to hear that Thalia and Nicola at our Muswell Hill branch provided such exceptional service and made your visit a pleasurable experience. We’ll be sure to pass on your kind words to both of them. Thank you for choosing Boots Opticians!

Rated 5 out of 5 stars

I had a comprehensive eye test at New…

I had a comprehensive eye test at New Milton branch of Boots Opticians today, Matt, the Optometrist explained everything clearly and was very professional. The support staff, Lucy and Roney were friendly and helpful.

October 14, 2026
Unprompted review
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Reply from Boots Opticians

Thank you for your lovely feedback! We’re delighted to hear that Matt explained everything clearly and provided professional care during your eye test, and that Lucy and Roney were friendly and helpful. We’ll be sure to share your kind words with the New Milton team. Thank you for choosing Boots Opticians!

Rated 1 out of 5 stars

Eastbourne Boots Opticians

Eastbourne Boots Opticians. Wanted help as vision has deteriorated before time up with another optician. Saw Optician Mohammed Shahine who scolded me loudly literally for not having a past scrip with me. Had already spoken to assistant that I could come back another day, as she had explained NHS might not fund if it was discovered on testing my vision hadn't changed. I explained this to Mohammed Shahine who said angrily he didnt know I had discussed this. I don't know anything about you he shouted - yes I said that's why I am coming to you - why he shouted have you left the other optician - I kept silent why should I have divulged that to him - but after a pause I said 'LISTEN' he came threateningly towards ne shouting that I was being rude! If there is cctv in this Optician's room at Boots Eastbourne they need to review it right away. Never ever should a vulnerable elderly be abused in this manner. Horrendous situation could have made me ill.

October 14, 2026
Unprompted review
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Reply from Boots Opticians

Thank you for sharing your feedback. We take concerns regarding customer service seriously and would welcome the opportunity to look into your experience at our Eastbourne store. Please email boots.customercare@boots.co.uk with a copy of your review, your full name, date of birth, telephone number and the store you visited, and we will be in touch.

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