All was good apart from not being contacted to say my glasses were ready; I had to phone them after hearing nothing for over 4 weeks, only to be told that my glasses were ready for collection. They ha... See more
Company replied
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Review summary
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Reviews shaping this summary
The overall visit was very good in particular the two ladies who looked after me Madinah, Gurpreet. My only complaint is the hard sell on new frames and also the unseen costs for fitting the new lens... See more
Company replied
Went in with my glasses broken from a festival and needing my glasses as travelling from London to Halifax tomorrow with no spare pair!! They couldn't fix mine but replaced my frames and wouldn't c... See more
Company replied
My Husband and I visited the Newcastle Boots Branch (3354) last week and we're served by Helen. Her knowledge and understanding of how glasses should sit to feel comfortable in your face was outstandi... See more
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Company details
About Boots Opticians
Written by the company
Whether you need an eye test or want to pick up some new glasses or contact lenses, Boots Opticians is the place to go.
With 540 branches across the UK, you're sure to find one close to you. We pride ourselves on our premium level of service and clinical care standards, so when you visit Boots Opticians, you'll know that you're in safe hands.
Discover our range of affordable glasses from our own brand range to your favourite designer brands.
We also stock a wide range of contact lenses, including daily contact lenses, monthly contact lenses, bifocal contact lenses and varifocal contact lenses.
Contact info
4.4
Excellent
11K reviews
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Replied to 99% of negative reviews
Typically replies within 24 hours
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Excellent professional and helpful…
Excellent professional and helpful service starting at arrival and through eye test and glasses selection.
July 13, 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that you received excellent, professional, and helpful service throughout your visit, from your arrival to your eye test and the selection of your glasses. We truly appreciate your kind words.
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Oldham specsavers
Oldham didn't bave a great range of frames whereas Manchester had a very lot. Understandable I know. Bigger store. One member of staff stood out her name was Rochelle. Very friendly and helpful and knowledgeable
July 14, 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that Rochelle provided such friendly, helpful, and knowledgeable service during your visit. We appreciate your comments regarding the frame selection and are pleased that you were able to find a wider choice at our Manchester store. We truly appreciate your kind words.
just brilliant from beginning to end…
just brilliant from beginning to end staff caring considerate , optician professional and proficient highly recommended p.s. and very thorough , sunderland boots
July 16, 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that you received such caring and considerate service from start to finish. It’s wonderful to know that the optician was both professional and proficient throughout your visit. We truly appreciate your recommendation and kind words.
All round good professional experiance
Was seen by Carmine (Eye Test); Abi, Anna and Rory (choosing of the eyeware and ordering) and was very well and professionally looked after. Great job from all concerned
July 15, 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that Carmine, Abi, Anna, and Rory provided such professional and attentive support throughout your eye test and the selection and ordering of your eyewear. It’s wonderful to know you felt so well looked after. We truly appreciate your kind words.
Excellent service as usual.
Excellent service, thorough testing and everything explained and showed results. Choice of frames and lens options also not rushed and was very patient with no rush.
July 15, 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that you received excellent service, with a thorough eye examination and clear explanations of your results throughout. It’s wonderful to know you felt supported when choosing your frames and lens options, with plenty of time to make the right decision. We truly appreciate your kind words.
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A very thorough eye test and…
A very thorough eye test and pleasurable experience having my eyes tested at Boots, Havant. Made to feel very welcome by all the team members.
July 15, 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that you had such a thorough eye test and a pleasurable experience at our Havant store. It’s wonderful to know that the team made you feel so welcome throughout your visit. We truly appreciate your kind words.
Went to book an appointment
Went to book an appointment and was offer one in 30 mins, so no need to return with good service throughout.
July 15, 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that you were able to book an appointment at short notice and be seen so quickly, without needing to make a second trip. It’s wonderful to know you received good service throughout your visit. We truly appreciate your kind words.
Boots Eye Test
Very thorough eye test. Knowledgeable and professional optician. All the staff are helpful and friendly. Would definitely recommend.
July 15, 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that you received a very thorough eye test from a knowledgeable and professional optician, and that the whole team were helpful and friendly throughout your visit. We truly appreciate your recommendation and kind words.
Optician was amazing
Optician was amazing, really took her time examining and explained things well.
The lady showing the glasses was very patient and explained the different types of lenses/glasses taking her time not to rush me.
Definitely a very high 5*
July 15, 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that the optician took the time to carry out such a thorough examination and explain everything clearly. It’s also wonderful to know that you received patient and helpful support when choosing your glasses and lenses. We truly appreciate your kind words and your very high 5★ recommendation.
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I went to trial new contact lenses and…
I went to trial new contact lenses and was treated with the utmost professionalism and care from start to finish.
July 15, 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that you received such professional and caring support throughout your contact lens trial. It’s wonderful to know that the team looked after you so well from start to finish. We truly appreciate your kind words.
Was amazing
July 16, 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that you had such an amazing experience during your visit. We truly appreciate your kind words.
disappointing experience at Haywards Heath
Haywards Heath branch - Somehow my eye-test appointment time was hijacked for another customer. Ordinarily, this would not have mattered, but I had another appointment that day. I asked the assitant to help recover some time by doing selection and pricing before the eye test. This seemed like too much trouble for her. Admittedly, my request was complex - reglazing varifocals; new varifocal sunglasses; adding reading glasses - but she was unwilling actually to run prices for me, instead guesstimating likely prices (!). This did not work for me, and extra complexity was added by the mind-boggling system of pricing options and interacting (or not!) discounts. Still, this was a high-priced combo and I'd expect a bit more enthusiasm and care from the seller. I decided to abandon the entire process. And I can't end without commenting on the shop door - automated, but with buttons placed so that no-one sees them and impossible to open without (yelled) instructions from staff. This does not get the process off to a good start! And now I have to start all over again ...
July 15, 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We are sorry to hear about your experience, particularly the confusion surrounding your appointment, the difficulties you encountered when discussing your options, and that you felt unsupported throughout the process. Can you please contact us at boots.customercare@boots.co.uk with a copy of your review along with the below information and we will be in touch:
Full name
Date of birth
Telephone number
The store you visited
Lacked the personal touch
Glenrothes Branch
Of my experience, I felt, that it lacked the personal touch, and that I was being hurried around a fairground. The setting was very crowded/ and cramped and that, the whole experience unprofessional.
I also felt the acquisition of my money was more the priority, rather than my the need, for my eyes being tested.
I instantly felt uncomfortable, and questioned the quality of my appointment, that I felt cancellation was the appropriate course of action to take, on this occasion.
July 11, 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We are sorry to hear that you felt uncomfortable during your visit and that the experience did not meet your expectations. We understand your concerns regarding the environment, communication, and the overall experience you received. Can you please contact us at boots.customercare@boots.co.uk with a copy of your review along with the below information and we will be in touch:
Full name
Date of birth
Telephone number
The store you visited
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I am a regular customer at this lovely…
I am a regular customer at this lovely branch . I rolled over on my reading glasses . Had no hope of them being salvaged but Luke worked his magic and I can use them again! Thank you xx
July 15, 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that Luke was able to work his magic and rescue your reading glasses when you thought they were beyond repair! It’s wonderful to know that, as a regular customer, you continue to receive such helpful service from the team. We truly appreciate your kind words.
first time and got the place off the…internet
first time and got the place off the internet, very close to the car park and frendily staff
July 14, 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that your first visit was such a positive experience. It’s great to know that the location was convenient and that the team were friendly and welcoming. We truly appreciate your kind words.
Needed an early appointment due to the…
Needed an early appointment due to the nature of my request I was seen in half an hour ... very helpful staff
July 14, 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that you were able to get an early appointment and were seen so quickly. It’s wonderful to know that the team were so helpful in responding to your concerns. We truly appreciate your kind words.
Took the stellest lense for my daughter…
Took the stellest lense for my daughter In Sittingbourne wasn't told about the guarantee went over the time frame as I booked when I received my letters to book and after the time waiting for a appointment went over the guarantee so told I couldn't get the replacement pair I was entitled to. Told they are all a franchise and no one could help me and was told I lied about not being told about 12 month deadline.
Won't be using again
I was told on contacting customers service that these are franchises and customer service can't do anything so don't bother messaging them
July 1, 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We are sorry to hear about your experience, particularly your concerns regarding the information provided about the guarantee, the difficulties you encountered when seeking a replacement, and how your concerns were handled when you raised them. Can you please contact us at boots.customercare@boots.co.uk with a copy of your review along with the below information and we will be in touch:
Full name
Date of birth
Telephone number
The store you visited
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Great service and advice from Alliah in…
Great service and advice from Alliah in the Tiverton store
July 1, 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that Alliah provided such great service and helpful advice during your visit to our Tiverton store. We truly appreciate your kind words.
Great Service from Boots Opticians
Really got great service from Boots Opticians Whetstone. The optometrist really cared about me and my needs.
They also made sure I got the right lenses to suit my needs and didn’t just rush me like anyone else would. A true credit in an ever changing world.
July 14, 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that the team at our Whetstone store provided such great service and took the time to understand your individual needs. It’s wonderful to know that you felt genuinely cared for and supported in choosing the right lenses, without feeling rushed. We truly appreciate your kind words and recommendation.
I popped in with my daughter and spoke…
I popped in with my daughter and spoke with the lovely Dora to ask if I needed another eye test for a pair of glasses I broke. After checking my notes it was confirmed that I could choose new frames without another eye test. Thankfully Dora helped me straight away with choosing new frames and making another appointment for my fitting. So grateful to the wonderful Dora who is always so helpful and caring.
July 13, 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that Dora was able to assist you so quickly and help you choose new frames without the need for another eye test. It’s wonderful to know that her caring, helpful approach made the process so easy and reassuring. We truly appreciate your kind words.
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