Botom.nl Reviews 353

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

This time I ordered an iPhone X. Refurbished. Again it arrived in perfect state, with a perfect batery. The last time I ordered at Botom I received a product that was not funcioning well. Why br... See more

Rated 5 out of 5 stars

Botom.nl, right after my online purchase of a "bread-machine", contacted me stating that only within two weeks my purchased item would become available for delivery. Perfect! This is how it always... See more

Rated 5 out of 5 stars

Botom has a very proactive and responsive customer service team. They were swift in assisting me when I had questions about my latest purchase. I have now made 4 purchases with them and their service... See more

Company replied

Rated 5 out of 5 stars

Ordered a Samsung S9 B-class. Phone was in perfect condition. An employee answered some questions concerning the phone through chat. Very helpfull.

Company replied

Company details

  1. Cell Phone Store

About Botom.nl

Information provided by various external sources

Botom.nl is het adres voor consumenten electronica. Je kunt bij ons terecht voor: Kom je er niet uit? Onze deskundige medewerkers voorzien je graag van een gepast advies.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

353 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 4 out of 5 stars

Super service and super phone

January 25, 2019
Unprompted review
Botom.nl logo

Reply from Botom.nl

Hello Celine Bell :)

Thank you for writing this review. We are very happy to hear that you had super service, and a super phone! :)

We hope to see you back at Botom in the future.

With kind regards,
Team Botom

Rated 5 out of 5 stars

perfect customer service

Ordered a Samsung S9 B-class. Phone was in perfect condition. An employee answered some questions concerning the phone through chat. Very helpfull.

January 4, 2019
Unprompted review
Botom.nl logo

Reply from Botom.nl

Hello EB :)

Thank you for writing this review. We are happy that you like the Samsung Galaxy S9 you bought from us. And it is also nice that the chat was usefull.

With kind regards,
Team Botom

Rated 5 out of 5 stars

They deliver what they promise

December 3, 2018
Unprompted review
Botom.nl logo

Reply from Botom.nl

Hello Jacob :)

Thank you for writing this review.

We hope to see you back at Botom.nl in the future,

With kind regards,
Team Botom

Advertisement
Rated 4 out of 5 stars

Good and fast dilivery

November 12, 2018
Unprompted review
Botom.nl logo

Reply from Botom.nl

Hallo Wim Spalink :)

Thank you for writing this review. We are happy to hear that the delivery was good and fast.

With kind regards,
Team Botom

Rated 4 out of 5 stars

Almost all was fine

All was fine, clear site and item description. Fast and good packaged delivery.
Just no answer on email after purchase

November 12, 2018
Unprompted review
Botom.nl logo

Reply from Botom.nl

Hallo Ingmar :)

Thank you for writing this review. Sorry for not replying your mail. If you have further questions we hope to hear it from you.

With kind regards,
Botom International

Rated 5 out of 5 stars

Good service.

November 12, 2018
Unprompted review
Botom.nl logo

Reply from Botom.nl

Hallo Joey Egthuysen :)

Bedankt voor het schrijven van deze review. Wij zijn blij dat de service zo goed bevallen is.

Hopelijk tot ziens bij Botom.

Met vriendelijke groeten,
Team Botom

Rated 5 out of 5 stars

Quick and on time as promised

Quick and on time as promised.
Product was properly wrapped and in perfect condition. Would definitely shop here again.

October 11, 2018
Unprompted review
Botom.nl logo

Reply from Botom.nl

Hallo Samuel Kuik :)

Bedankt voor het schrijven van deze review. Wij zijn erg blij om te horen dat je zo tevreden bent over ons dat je terug zult keren. Dat doet ons goed om te horen.

Ontzettend veel plezier met het artikel gewenst en tot de volgende keer bij Botom :)

Met vriendelijke groeten,
Team Botom

Advertisement
Rated 5 out of 5 stars

Flawless and clear

Everything has been easy, smooth, and fast. So far, all promises have been kept, client service very friendly and clear, and product seems completely new and functions perfectly.
Even got a free quality case & screen protector with the parcel!

October 4, 2018
Unprompted review
Botom.nl logo

Reply from Botom.nl

Hello Sotje :)

Thank you very much for writing this review. We are proud that you like the product that we delivered to you.

We hope that we can help you again in the future.

With kind regards,
Team Botom

Rated 5 out of 5 stars

Excellent

Excellent company

September 7, 2018
Unprompted review
Botom.nl logo

Reply from Botom.nl

Hallo Dhr Tarcon,

Thank you for writing this review.

We wish you allot of fun with your new product :)

With kind regards,
Team Botom

Rated 5 out of 5 stars

Perfect

Perfect!
I am pleased with the product and service.

August 19, 2018
Unprompted review
Botom.nl logo

Reply from Botom.nl

Hallo Heer Voois :)

Fijn om te horen dat u zo tevreden bent over ons product en de door ons geleverde service.

Hartelijk bedankt voor het schrijven van deze review. Wij wensen u nog veel plezier toe met uw toestel.

Met vriendelijke groeten,
Team Botom

Rated 2 out of 5 stars

want to buy a tablet

want to buy a tablet. should be sold out acc to the site. after a phonecall they found one, but they incrised the prise with € 10 while i was waiting 3 minutes till the opaeratoredit the stock. the weak answer was: this product is sealed' they advertise at Marktplaats with new products for the lower price.Nog a trusted way if working.

August 6, 2018
Unprompted review
Botom.nl logo

Reply from Botom.nl

Goodafternoon,

We did indeed some extra work for you to find this product, and unfortunatelywhen we dont have a opened A class product, a sealed brandnew product is a bit, a bit more expensive. Thats very logicall. We are very sorry that you feel this as not trustable. I hope you can understand that because this product was new the price is a bit higher than A,

With friendly regards,

Botom team

Advertisement
Rated 5 out of 5 stars

Good fast delivery

Good fast delivery, cheap smartphone.

August 1, 2018
Unprompted review
Botom.nl logo

Reply from Botom.nl

Hallo Rene Broekman :)

Bedankt voor het schrijven van deze review. Wij hopen dat u nog veel plezier zult hebben aan uw nieuwe artikel.

Met vriendelijke groeten,
Team Botom

Rated 5 out of 5 stars

A verry good website for cheap and…

A verry good website for cheap and great devices and a good service

July 16, 2018
Unprompted review
Botom.nl logo

Reply from Botom.nl

Hallo Thijs :)

Super om te horen dat het zowel onze prijs/kwaliteitsverhouding en onze service zo goed bevallen zijn!

Wij hopen u in de toekomst weer van dienst te mogen zijn.

Met vriendelijke groeten,
Team Botom

Rated 4 out of 5 stars

Not always clear how much damage a…

Not always clear how much damage a class b item is, but they are fair with the response.
When you return a item you don't get your return costs back, that's why I rate them four out of five.

July 12, 2018
Unprompted review
Botom.nl logo

Reply from Botom.nl

Hallo Pascal :)

Wat vervelend dat u niet geheel tevreden bent over onze classificering. Wij doen ons uiterste best om onze toestellen met de juiste productconditie aan te bieden. Wellicht dat u in vervolg bij interesse in een toestel om foto's kunt vragen. Zo heeft u direct zicht op de spoortjes en dit kan eventuele teleurstelling voorkomen.

Wij hopen jou in de toekomst alsnog weer van dienst te mogen zijn.

Met vriendelijke groeten,
Team Botom

Advertisement
Rated 5 out of 5 stars

Product as expected

Product as expected, on time delivery, price as stated.

July 11, 2018
Unprompted review
Botom.nl logo

Reply from Botom.nl

Hello, :)

Thank you for this review! :)

We hope to see you in the future.

With kind regards,
Team Botom

Rated 4 out of 5 stars

delivery on time and accurate product…

delivery on time and accurate product description
No reason to contact Botom after purchase, so at the moment a great revieuw

June 20, 2018
Unprompted review
Botom.nl logo

Reply from Botom.nl

Hello KJ. Greene

We are happy to hear you're satisfied of the product you bought from us.

With kind regards,
Team Botom

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look