Still waiting for my order from 5/2/20. They blame carrier for inability to deliver & say they have no control & can’t track order. Tracking continues to show same status sitting in CA somewhere. Prob... See more
Boundery
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See what reviewers are saying
This company has failed to deliver the goods paid for. They believe they don’t have any interest once they ship the product. PLEASE REFRAIN FROM USING THIS COMPANY AS THE CUSTOMER SERVICE IS APPALLI... See more
I love the concept of this light. The fact that you can use it as an everyday light bulb but then turns in to a battery powered back up is a great feature. The light is soft enough that it doesn't sti... See more
I never ever visited this web site or subcribed to their mailing list but for the past four or five months I receive at least one marketing email from them every single day. A web site that sends ou... See more
Company replied
Company details
Written by the company
Discover the latest in LED Lighting & Safety Products!
Contact info
El Camino Real 6965, 92009, Carlsbad, United States
- 1-877-264-4787
- info@Boundery.com
- boundery.com
People also looked at
We believed the boundery hype about the…
We believed the boundery hype about the e bulbs. However we had to use our charged up bulb one evening and tried to recharge it for over 8 hours the next 2 days. Guess what, the bulb never worked again as an emergency light source after that one time.
We wrote to Boundery and guess what? Unless you purchase their lifetime warranty ( another rip off price, hard luck!)
A $30 lightbulb that does not deliver its promises is a total rip off! $30 is alot of money for a lightbulb and this in itself should provide quality results for a high quality price!
I will NEVER buy another product from you charlatans!!! This is what they wrote back!
‘We apologize for any confusion or misunderstanding during the purchasing process, however, orders are not eligible for refund or replacement after 30 Days, unless the Lifetime Warranty was purchased. Details on the Non-Warranty Replacement Discount are here:
Please reply directly to this email if you wish to purchase the Non-Warranty Replacement Discount, and I will be happy to assist you from there.’
Get Lost Boundery!!!! You have lost at least one customer from your non professional attitude to customer service! Byebye!
October 18, 2021
Unprompted review
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Bought 6 - 4 bad!
Bought 6, only 2 worked as advertised! They charged up as directed then only 2 out of 6 bulbs worked in the portable on/off button receptacle. Now I just have 4 more LED bulbs for use in lamps - only when the power is ON!
Don't waste your money. QUALITY CONTROL FROM CHINA 🇨🇳 IS TERRIBLE ~ 30%!? or less...
Also important to mention that my orders came in soft plastic bags and the enclosed contents had all bulbs in boxes that were partially crushed! Somehow the plastic bulbs were in tact... must be strong plastics?
October 12, 2021
Unprompted review
I charged my ebulbs in a regular light…
I charged my ebulbs in a regular light socket in my kitchen ceiling for at least 12 hr and it still didn’t work!! I bought ten bulbs and only 1 is working when I put it in the holder it came with! The other ones I have to use as regular light bulbs so I don’t waste the $130 I spent on it!!
October 11, 2021
Unprompted review
Yep...the same as the other 1 star…
Yep...the same as the other 1 star unhappy customers. Gave as a gift to parents and brother who experience power outages and not a single bulb worked during their time of need. Thanks ebulb which I really think stands for expired bulb!! Jokes on us!!
September 22, 2021
Unprompted review
Reply from Boundery
Sandra,
Please accept our sincere apologies for the negative experience you had. We'd like to resolve this for you as quickly as possible.
Regarding the lights, due to the mechanical design of lamps, the Emergency Bulbs are designed to work in single-lamp/light sockets and not multi-lamp fixtures. It's possible that this could be the reason the light did not immediately turn on (if this is not the case, the bulb does sound as if it were defective or not fully charged; it is very unusual for a single bulb to not function properly, let alone multiple bulbs). One way to test this is by using the included bulb-cap to verify if the light is working properly after pressing the on/off button.
Most messages are responded to within 12-24 hours so it is possible that some replies are going into a spam/junk mail folder. Please give us a call at 1-877-264-4787 (we're available 24 hours a day, 7 days a week!) and we'll be happy to assist with either the replacement or a refund.
Received Boundery bulb today and it…
Received Boundery bulb today and it does not work. It came in a flimsy plastic bag. It should have been in a outer box. I will see if I can get a credit for this.
September 18, 2021
Unprompted review
Reply from Boundery
Cheryl,
Please accept our sincere apologies for the negative experience you had. We'd like to resolve this for you as quickly as possible.
We understand that the packaging may have been damaged.
May I ask if you have tested the product? The Emergency Light Bulbs are very sturdy and made with a thick plastic for the bulb for durability.
Please reach out to us so we can better asisst you with your order. Most messages are responded to within 12-24 hours so it is possible that some replies are going into a spam/junk mail folder. Please give us a call at 1-877-264-4787 (we're available 24 hours a day, 7 days a week!) and we'll be happy to assist with either the replacement or a refund.
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LOVE the product, hate the company
LOVE the product, hate the company. The ebulb does exactly what they tell you it does. Holds a charge out-of-socket for a long time and in-socket, still goes on when the power goes out.
The company, however, ripped me off and customer service was nowhere to be found. Buy this product from anywhere but straight from them.
September 17, 2021
Unprompted review
Reply from Boundery
Sonja,
Thank you for the great product feedback.
We are sincerly sorry for your experience and we'd love to assist you with anything you may need.
Using the Emergency Light Bulb as an everyday light bulb is the best as this will ensure it's charged and ready to go. Another great feature is the cap adapter that allows you to take the light wherever you need to go.
Please give us a call at 1-877-264-4787 or email us at: info@boundery.com so that we can take care of this for you. Live customer care is available 24/7 for your convenience!
Avoid
I bought 9. Nice bright bulbs but during power outage, only 1 worked. Very disappointing. Big waste of money.
September 16, 2021
Unprompted review
Reply from Boundery
Margaret,
Please accept our sincere apologies for the negative experience you had. We'd like to resolve this for you as quickly as possible.
Regarding the lights, due to the mechanical design of lamps, the Emergency Bulbs are designed to work in single-lamp/light sockets and not multi-lamp fixtures.
Each unit must be charged for proper usage.
it is very unusual for a single bulb to not function properly, let alone multiple bulbs).
One way to test this is by using the included bulb-cap to verify if the light is working properly after pressing the on/off button once the bulb is fully charged.
Bait and Switch when Product out of Stock
I'm a two-time purchaser. First time through I got LumiGuards and they took forever to arrive and are super cheap-o but they do work and they were not expensive. Second time, I ordered 4 Sky Glo ledge lights @ $19/each The first time I tried to order them, they said out of stock, but the next time through they accepted my order. Received a generic "we got your order" notice from them. Half hour later, got a second "we got your order" notice. Didn't think anything of it, didn't even look at it, but later noticed that referenced different (cheaper) lights in the fine print. Not-so-ironically, I had LOOKED at those. They track what you are looking at, since I got follow up e-mails and calls telling me to buy things I had reviewed while on FB. Further, the amount they charged my card doesn't match and they do NOT give you an invoice. This was a classic bait and switch, and of course now they are impossible to reach. I finally posted a "YOU SCAMMED ME" notice on their FB page and got a near-immediate response saying, 'Our system shows you ordered the cheaper lights, tough luck for you. You can have 40% off or return, you pay postage, we will charge you restocking fee, etc.' No explanation of why they charged me for the more expensive ones, either. This company is a hair above a total scam, and the products are shoddy and over priced, DO NOT BY THEM.
August 24, 2021
Unprompted review
Reply from Boundery
C.J.
Please accept our sincere apologies for the negative experience you had. We'd like to resolve this for you as quickly as possible.
Our systems do not place or process orders for our custmers. I would recommend checking your auto-fill settings.
We apologize for any confusion in the purchase process, however, the order checkout page clearly shows the different pack sizes offered with the number of units in the pack, of which you must select one of the options. The price per unit is also clearly shown.
The total purchase price (aka, “cart total”) is clearly displayed when you select which pack size you want. Your purchase is not completed until you verify it by pressing the big "yes" button below the Total (see attached screenshots).
Most messages are responded to within 12-24 hours so it is possible that some replies are going into a spam/junk mail folder. Please give us a call at 1-877-264-4787 (we're available 24 hours a day, 7 days a week!) and we'll be happy to assist with either the replacement or a refund. Please send an email to Info@Boundery.com with attn: Jay
I bought this product and it assumed…
I bought this product and it assumed it worked , i put in the cabinet in case of a storm, company doesnt stand by there product , called customer service barely got the story out for customer service rep doesnt speak english.... use another company there are plenty out there this company is a STAY AWAY
August 23, 2021
Unprompted review
Reply from Boundery
Joann,
Please accept our sincere apologies for the negative experience you had. We'd like to resolve this for you as quickly as possible.
Regarding the lights, due to the mechanical design of lamps, the Emergency Bulbs are designed to work in single-lamp/light sockets and not multi-lamp fixtures. It's possible that this could be the reason the light did not immediately turn on (if this is not the case, the bulb does sound as if it were defective or not fully charged; it is very unusual for a single bulb to not function properly, let alone multiple bulbs). One way to test this is by using the included bulb-cap to verify if the light is working properly after pressing the on/off button.
Most messages are responded to within 12-24 hours so it is possible that some replies are going into a spam/junk mail folder. Please give us a call at 1-877-264-4787 (we're available 24 hours a day, 7 days a week!) and we'll be happy to assist with either the replacement or a refund. Or send an email to info@boundery.com with attn: Jay
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These really deserve 0 stars!!!
These really deserve 0 stars! I purchased 6 of these light bulbs for over $100! When my electricity recently went out due to PG&E rolling black outs because of the wildfires in California, NOT ONE WORKED!!!!
I called Boundery and they said, "Well, you should have purchased the warranty and its been over 30 days!" How many people purchase emergency preparedness materials in the mindset that they will be using them in less than 30 days? The probability of that happening are very slim. Needless to say, I have had them in place for longer than that to ensure they would be fully charged and ready to go when summer came and fires start again. When not one worked I was flabbergasted.
Boundery does not stand behind their product at all. For the price they should have an answer to why this happened and a remedy for the issue. NOTHING! I'm stunned by the absence of Customer Service.
DO NOT PURCHASE LIGHTS FROM THIS VENDOR! They do not stand behind their product.
August 21, 2021
Unprompted review
Reply from Boundery
SB,
Please accept our sincere apologies for the negative experience you had. We'd like to resolve this for you as quickly as possible.
Regarding the lights, due to the mechanical design of lamps, the Emergency Bulbs are designed to work in single-lamp/light sockets and not multi-lamp fixtures. It's possible that this could be the reason the light did not immediately turn on (if this is not the case, the bulb does sound as if it were defective or not fully charged; it is very unusual for a single bulb to not function properly, let alone multiple bulbs). One way to test this is by using the included bulb-cap to verify if the light is working properly after pressing the on/off button. And ensure the loght switch is 'on'.
Most messages are responded to within 12-24 hours so it is possible that some replies are going into a spam/junk mail folder. Please give us a call at 1-877-264-4787 (we're available 24 hours a day, 7 days a week!) and we'll be happy to assist with either the replacement or a refund. Or send an email to info@boundery.com with Attn to Jay.
If you are a UK customer you will end up paying as much as you've paid for your order in customs charges!!
I am in the UK and ordered the Accent Lights 4 pack after seeing them advertised on social media via Jamiak in the middle of June this year. Emailed a couple of times but didn't have any response. Yesterday I received a letter through the post from Parcelforce saying I had to pay £46 vat, customs etc by today 18th August or the parcel would be returned to the USA! Paid it and the lights were delivered today. I had no idea I would be paying another £46 and definitely would not have ordered had I known as I only paid £68 for the lights!!! Please be aware that you will HAVE to paid this or your order will be returned. I think Jamiak/Boundery should definitely be advising UK and indeed any other countries they ship to that this is the case..
August 17, 2021
Unprompted review
Reply from Boundery
Tracy,
We are sincerely sorry to hear you were asked to pay a VAT fee. We were not aware that this additional fee would be applied upon delivery.
Please reach out to info@boundery.com with your subject being ATTN: Jay so I can further assist you in this matter.
We truly appreciate you being a valued Boundery customer!
They do not last.
Bought a dozen, gave some as gifts. Use them to light my closets and rotate charged ones. Not a lot of usage hours, just here and there. 3 are no longer charging - they are under a year old. I hope those I gave a gifts last longer. Apparently this does not qualify as defective because you only have 30 days to confirm that. I won't be referring anyone to this company.
August 15, 2021
Unprompted review
Reply from Boundery
Laura,
Please accept our sincere apologies for the negative experience you had. We'd like to resolve this for you as quickly as possible.
We'd love to offer a post-replacement for 50% off for each unit.
Please reach out via email to info@buondery.com with ATTN: Jay in the subject.
We are looking forward to assisting you and resolving this issue.
Do not order from this company they…
Do not order from this company they took out our money four months ago still haven't received our product and refused to refund us!!!!!!;;
August 12, 2021
Unprompted review
Reply from Boundery
Deborah,
Thank you for your feedback and we are sincerely sorry to hear your order was not received. We would have loved the opportunity to make this right as your order was RTS - Address unknown, however, it seems you've opted for a full refund at this time.
We are truly sorry for your overall experience.
We wish you the absolute best.
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I bought a dozen in case of emergency
I bought a dozen in case of emergency. Charged them all - they worked fine. Set them aside fully charged to use in an emergency. Tested them a few months later. None of them held the charge. Re-charged them - or tried to - Only 3 held a charge. Waste of money & time as my intention was for emergency use - not an every day lightbulb. The company has no advice or work around. There are solar powered bulbs - I am using those instead. More than disappointed.
August 12, 2021
Unprompted review
Reply from Boundery
Kathy,
Please accept our sincere apologies for the negative experience you had. We'd like to resolve this for you as quickly as possible.
Regarding the lights, due to the mechanical design of lamps, the Emergency Bulbs are designed to work in single-lamp/light sockets and not multi-lamp fixtures. It's possible that this could be the reason the light did not immediately turn on (if this is not the case, the bulb does sound as if it were defective or not fully charged; it is very unusual for a single bulb to not function properly, let alone multiple bulbs). One way to test this is by using the included bulb-cap to verify if the light is working properly after pressing the on/off button.
Most messages are responded to within 12-24 hours so it is possible that some replies are going into a spam/junk mail folder. Please give us a call at 1-877-264-4787 (we're available 24 hours a day, 7 days a week!) and we'll be happy to assist with either the replacement or a refund.
These bulbs are suppose to last 6 to 8…
These bulbs are suppose to last 6 to 8 hours after charging them. They actually don't last even 2 hours. I immediately put them to the test. I put one in a lamp for charging for 8 hours and then turned it on. It lasted barely 2 hours. so, that 6 to 8 hours is a bunch of crap. And, I have yet found a customer service number to call. So, buy at your own risk, you have been warned!
August 11, 2021
Unprompted review
Reply from Boundery
Pamela,
Please accept our sincere apologies for the negative experience you had. We'd like to resolve this for you as quickly as possible.
Regarding the lights, due to the mechanical design of lamps, the Emergency Bulbs are designed to work in single-lamp/light sockets and not multi-lamp fixtures. It's possible that this could be the reason the light did not immediately turn on (if this is not the case, the bulb does sound as if it were defective or not fully charged; it is very unusual for a single bulb to not function properly, let alone multiple bulbs). One way to test this is by using the included bulb-cap to verify if the light is working properly after pressing the on/off button.
Most messages are responded to within 12-24 hours so it is possible that some replies are going into a spam/junk mail folder. Please give us a call at 1-877-264-4787 (we're available 24 hours a day, 7 days a week!) and we'll be happy to assist with either the replacement or a refund.
Buyer Beware June 2021
Ordered the 8 pack Boundery solar stair lights from Amazon
Came in the mail 6-25-21
Installed on the deck 7-18-21
One light just died so called Boundery and since 30 days elapsed....too bad
I didnt ask for a refund or a free set I just asked for ONE light to replace the faulty one!
Buyer beware $48 bucks for 8 of these and you are on your own-
Apparently the warranty is 30 days for faulty equipment?
Disgraceful
PS. How could a company have 51% 5 stars and 47% 1 stars? Trustpilot methinks you arebeing scammed by the Boundery reviewers!
August 10, 2021
Unprompted review
Reply from Boundery
Toby,
Please accept our sincere apologies for the negative experience you had.
We do ask all customers test their items upo arrival. If you are not satisfied with the performance of an undamaged and fully functional product, please let us know within 30 days from purchase, and will work with you from there to initiate a Return Merchandise Authorization.
Please email us at: info@boundery.com attn: Jay so I can better assist you with the situation.
Thank you for being a valued Boundery customer!
Annoying problem
I bought 2 packs of 4 EFX lights with remote control and I’ve never figured out how they work. Really annoyed as I’m sure it must be something simple. They say on them turn one way to open and the the opposite to close but nothing works. So frustrating!
July 8, 2021
Unprompted review
Reply from Boundery
Christine,
Please accept our apologies for the poor experience you had. I was unable to locate your order by the name provided, but please reach out to us so that we can resolve any issues you have experienced.
Please give us a call at 1-877-264-4787 or email us at: info@boundery.com so that we can take care of this for you. Live customer care is available 24/7 for your convenience!
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Not Good Business Practices in this case!
I ordered a 6 pack of flush mounted LED Garage Lights from Amazon, which states that I have a 5 year warranty on this product through this manufacturer. They are only 2 1/2 years old and 3 of the lights only light up on half of the fixture! I have contacted this company by phone 6 times, have sent exactly 20 emails (which I have documented) and I still can't get this issue resolved. I have talked to people in California, The Philippines and somewhere else. They keep referring me back to Amazon and Amazon keeps referring me back to them as they are the manufacturer and they were offering the 5 year warranty on the product! AMAZON ONLY SELLS THE PRODUCTS! THEY DO NOT WARRANTY THEM! I am now in the process of filing a complaint with BBB and the Consumer Fraud Division! I have not received any concession through this company at the time of this writing!
July 6, 2021
Unprompted review
Reply from Boundery
Rick,
Please accept our apologies for the poor experience you had. I was unable to locate your order by the name provided, but please reach out to us so that we can resolve any issues you have experienced. We also offer a have a 30-day warranty on our products and a Lifetime Warranty.
Please give us a call at 1-877-264-4787 or email us at: info@boundery.com so that we can take care of this for you. Live customer care is available 24/7 for your convenience!
Don't waste Your money on the solar dock lights!
These guys do not stand behind their lifetime warranty for solar dock lights. They are cheap and do not last. They will not replace them. Don't waste your money!
June 22, 2021
Unprompted review
Reply from Boundery
Chris,
Please accept our sincere apologies for the disappointment that you experienced with your order. This is not at all typical of our service, and we would like to make it up to you.
We have reached out to you in regards to your latest deck light order.
Thanks for being a valued customer of Boundery!
They really do work amazing
They really do work amazing. Lights spontaneously went out and the lights worked well right away. These bulbs are top notch.
June 21, 2021
Unprompted review
Reply from Boundery
Joe,
Thank you for your feedback!
We are so pleased to hear you're staying prepared with the EBULB!
Using them as everyday light bulbs is the best as this will ensure it's charged and ready to go. Another great feature is the cap adapter that allows you to take the light wherever you need to go.
Thanks for the great feedback and for being a valued customer of Boundery!
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